Unfortunately, I cannot recommend this hotel based on my experience.
During my stay, there was a significant police incident involving the room next to mine. In the early morning hours, there was repeated shouting, loud commotion, and officers pounding on the neighboring door. As a guest staying immediately next door, it was a frightening and unsettling experience, especially not knowing what was happening or whether there was any danger.
I understand that the hotel did not cause the incident. My disappointment stems from how it was handled afterward.
When I approached the front desk and manager the following morning, there was no acknowledgment of the disruption or concern for the guests affected. A simple apology or expression of empathy would have gone a long way. Instead, the conversation focused solely on the fact that no refund would be provided.
I later reached out directly to the General Manager by both email and text message and did not receive a response.
While unexpected situations can happen anywhere, hospitality is demonstrated by how guests are treated when those situations occur. Unfortunately, I left feeling dismissed rather than cared for.
There are many hotel options in the area. Based on my experience, I would choose one of those instead.