Crockfords Las Vegas. LXR Hotels Resorts at Resorts World

Checked In: Saturday, July 5th, 2025 around 12:30pm (room was ready about 2 hours later, check in time is 4pm) Checked Out: Monday, July 7th, 2025 around 12pm (granted late check out with an extra hour, check out time is 11am) Room Booked: 2QNS CITY VIEW SUPERIOR RM Cost: First Night - 110,000 Hilton Points (FNC), Second Night - Genting Rewards Comp Hilton Status: Diamond Genting Status: Elite Room Number: 62-115 Notes: Free Valet Parking, No Resort Fees I was in town for the NKOTB concert. Since room rates for that Sat night were ridiculous at all resorts I looked up, I decided to use a Hilton FNC to book Crockfords and add it to a comp night thru Genting. I had called ahead to make sure I could combine the reservations so I didn't have to move rooms. They assured me it was no issue on the phone and at check in as well. Unfortunately I did have issues with them checking me out of the initial rezzie at something like 7am in the morning, so any benefits I had thru Hilton did not work the next day. I barely used my $25 x2 = $50 food and beverage credit, which I guess now only works during breakfast time? I don't like this change as I am not a breakfast person. Was much better when I could use for drinks / food whenever I wanted. Long story short, I had to go back and forth between the front desk, the breakfast sandwich place, and my room. At one point my key no longer worked. Plus I had to call several times times as well to sort everything out. What should have been simple ended up being a little time consuming. We stayed in the Conrad side of Crockfords, so walking back and forth wasn't as close as you may expect. If you are looking to stay here in a room with two beds, then your chances of an upgrade are very slim if you care about things like that. When I looked up room options with two beds, there weren't really any rooms to upgrade to. I've stayed at the Conrad before and the rooms basically have the same layout. I didn't have to call to get robes and slippers tho which was nice. And Conrad has more rooms, so you can possibly get upgraded there. Typically it's a room with a better view. Service here is definitely better than Conrad. The front is not nearly as busy. There really weren't any lines when we grabbed our car. I didn't see a dedicated line at the check in desk for Hilton Honors Members, so idk if that exists if you care about that. The front lobby was basically empty most of the time. One hiccup we ran into was the rooftop bar closing early. I called the front desk to ask when they close and we were told 2am. When we got there a little after midnight, the host told us they are closed. Really odd since I was put on hold when I called. I assumed they called up to the bar to ask, but I guess they didn't. We basically headed upstairs after I called and were turned away. Overall, I like this hotel and would stay here again if comped. Tho the service left something to be desired. It didn't really feel like a luxury hotel in that aspect. Taking into account the price if I paid (which I think would have been around $500+ a night), I'll rate this a 3. Read less

We recently returned to Resorts World to celebrate my wife’s birthday, hoping to give the property another try after a underwhelming visit a few years back. This time around, the front desk agent asked if it was our first stay. I mentioned that we had stayed before, and maybe because of that, they assumed we didn’t need any details. The process felt rushed. There was no mention of amenities or dining credit, and I had to ask to have my wife added to the reservation and confirm a late checkout. I returned to the front desk to request another room key and reminded them again to add my wife’s name to the reservation. The next morning she couldn’t access the elevators after going to pick up breakfast. Even with her hands full and ID the desk staff gave her a hard time they said she wasn’t on the reservation. They also said there was no late checkout, which probably explains why our keys stopped working early and housekeeping knocked well before our late checkout time. That said, I really want to highlight the one person who made a positive impact: Linni at the concierge desk. She was amazing, friendly, and helpful. She took time to walk me through dining options and made thoughtful recommendations. She even remembered my name as we were leaving. Her kindness and attention to detail really stood out and made us feel welcome. Resorts World and Crockfords in particular have so much potential. The setting is beautiful and the rooms are great. But without consistent service at the front desk, it’s hard to fully enjoy the stay. Linni was the exception, and I hope the rest of the team can learn from the standard she sets. The service should match the luxury. I hope to see improvements if we decide to stay again. Read less

Really quite a special experience compared to the regular hustle and bustle of Vegas. Although part of resorts world, the Crockford has its own entrance and lobby that is a tranquil escape from the casino. Everyone is very helpful — special shoutout to the valet staff. From providing chilled water bottles upon departure on hot days to fixing a key mishap, they are so on top of their game. It’s so nice to come back to the double height rooms (they are above a certain floor) and relax after a day out. Read less