I always like to keep people updated on the places I visit, and I’ve been coming to Park MGM Las Vegas for about 6–7 years now. Unfortunately, this most recent trip left me with mixed feelings, so I want to give an honest review from beginning to end.
Starting with check-in, the experience was excellent. I was able to get an early check-in with no additional fee, and my room was ready around 10:30 AM, which made the arrival process very smooth and stress-free.
As for the room, this is where things started to decline. The rooms at Park MGM are beginning to feel outdated, and as a casino guest, I don’t believe major room upgrades are really happening. The carpet looked dirty, and in some corners of the room you could clearly see buildup of dust and dirt that seemed like it had been there for a while. The sliding bathroom door would not stay shut properly and kept sliding back open even when closed. The shower door also didn’t close correctly, leaving a gap where water could leak out. The AC struggled during my stay—it didn’t cool well and the room never really felt comfortable, with the highest temperature reaching around 73 degrees. The bed itself was decent, and the pillows were actually very comfortable, which I appreciated. The sofa, however, looked like it needs a deep cleaning. I stayed on the 15th floor and had a nice view overlooking the pool, which was definitely a positive.
Moving to the casino floor, this is one area where Park MGM still does very well. The dealers were friendly, fun to talk to, and professional. The floor staff and supervisors were also respectful and welcoming. Overall, the casino team gave a great experience.
Food options were okay overall, but one issue is that several places open fairly late in the day. For example, Chef Truck doesn’t open until later in the afternoon (around 4 PM), and many evening food options don’t fully get going until around 10:30–11:00 AM or later. The food itself is decent, but availability could be better.
The worst part of my trip—and the reason this visit left such a bad taste in my mouth—was my dinner reservation at Lala Noodle.
I had reserved a table for 8:30 PM on April 29, and arrived early. The two hostesses at the front were fantastic—friendly, helpful, and they seated my family and me early at 8:15 PM, which I appreciated. However, after being seated, we waited over 20 minutes and no one came to our table. No one offered water, no one took drink orders, and no one acknowledged us at all. We felt completely ignored.
After deciding to leave, I spoke with the restaurant manager, Jose, to explain what had happened. Unfortunately, this made the experience even worse. While I was explaining that we had waited over 20 minutes with no service, he continued working on incoming orders, barely acknowledged me, avoided eye contact, and kept his head down while listening. I understand managers can be busy, but when a guest is bringing up a serious service issue—especially one like this—basic attention and professionalism matter. I didn’t feel heard, respected, or cared for. There was no real apology, no attempt to accommodate the situation, and no effort to correct the issue.
What made this especially disappointing is that this dinner was for my birthday celebration. I have visited Lala Noodle during nearly every trip over the past five years, and I can honestly say this was the worst restaurant experience I’ve had there. It feels like management has changed, and unfortunately, not for the better.
I do want to recognize someone who turned this around for me: Daderm from VIP Guest Services at Park MGM. After this happened, I brought the issue to him, and he handled it the way true hospitality leadership should. He was respectful, professional, understanding, and genuinely cared about the situation. He listened, acknowledged my concerns, and worked to make things right by offering a hospitality fee waiver because of what happened. More importantly, he changed my entire outlook after such a frustrating experience. As someone in a top-level guest service role, he showed exactly how customer care should be handled, and I truly appreciate the way he stepped in.
I’ve been coming to Park MGM for many years, and I always try to share honest experiences about the places I visit. Unfortunately, this last trip was one of my roughest visits, mainly because of what happened at Lala Noodle and how that situation was handled by Jose. It left a bad taste in my mouth. Park MGM still has strong points—the casino staff, smooth check-in process, and people like Daderm prove that—but management at Lala Noodle seriously needs to improve.
