Disappointed After Years of Loyalty
Aug 11, 2025 Chris L Westminster, Colorado
Stayed August 7–10, 2025
The Cosmopolitan has been our favorite hotel on the Las Vegas Strip for nearly 15 years. We've always loved the trendy, upscale vibe and the unbeatable central location. However, after our most recent stay, we’re rethinking our loyalty.
Check-in was excellent—friendly, efficient, and welcoming. Unfortunately, that was…
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Stayed August 7–10, 2025
The Cosmopolitan has been our favorite hotel on the Las Vegas Strip for nearly 15 years. We've always loved the trendy, upscale vibe and the unbeatable central location. However, after our most recent stay, we’re rethinking our loyalty.
Check-in was excellent—friendly, efficient, and welcoming. Unfortunately, that was where the positive experience ended.
We were placed on the 57th floor of the Boulevard Tower, which is very convenient for parking and Strip access. But it also sits directly above Marquee Nightclub. We expected some noise, but the music went on into the early morning and made sleep totally impossible. A simple heads-up at check-in about the potential for noise would have been appreciated.
The room itself was a letdown. The walls were dirty, and the balcony couch was filthy and torn—completely unusable. This was surprising, as the Cosmo used to be one of the cleanest properties on the Strip.
Even more frustrating, housekeeping never serviced our room during our entire three-night stay. No, we didn’t have a “Do Not Disturb” sign on the door—in fact, we didn’t even have one. Yet, staff came by multiple times to check the minibar. It felt like guest comfort wasn’t a priority.
We’re sad to say this experience fell far below the standards we’ve come to expect from the Cosmopolitan. It may still work well for partygoers, but for us, the charm has worn off. For now, we’ll be exploring new favorites on the Strip.
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