We're a family of four (two adults, daughters aged 7 and 14) and stayed three nights. We arrived after an eight-hour drive through the desert, and unfortunately check-in set the tone for a pretty frustrating start.
The process itself took a long time, and on top of that, staff initially refused to let us bring our small 18L cooler up to the room. We had to walk all the way back to the parking garage, empty it out, and only then were we allowed upstairs — only for the security guard to later admit there had never actually been an issue with it. After a long travel day, this felt like an entirely unnecessary hassle.
When we got to the room — a suite meant to sleep four — the rollaway bed for our daughters hadn't been made up, and there were no spare pillows or blankets to be found. The bathroom didn't have enough towels for four people, just two robes. The minibar was packed full, leaving no space for our own food or drinks, and since it runs on weight sensors, even moving items aside to make room risked being charged as consumed. No coffee maker, no bottled water, no tea — nothing in the room besides the beds themselves.
We ended up waiting nearly an hour for housekeeping to bring the basics we needed, which cut it close for an evening show we had planned. For a family suite at this price point, from a hotel with this reputation, we expected a lot more attention to detail.
**Would we recommend:** Hesitant to, based on this first impression — will update if the rest of the stay improves.