Part of the very fabric of Midtown Manhattan, this Art Deco attraction is proudly capped with the red ‘New Yorker’ sign that’s made it a landmark in the city skyline. Inside its iconic 1929 shell, this Jazz Age hotel’s held on to its heritage. Its top location, just a block from Penn Station and Madison Square Garden, means you’re well placed for attractions like Macy’s, Times Square and the Empire State Building. And it doesn’t matter what time you finish exploring, its 24-hour Tick Tock Diner will give you a taste of New York with American comfort food classics like burgers and all-day breakfasts. If you fancy something a little more upmarket, the New Yorker’s Trattoria Bianca comes with an oyster bar.
Amenities
Fitness Centre/Gym
Internet Access
Restaurant
Room Service
Valet parking
Close to City Centre
Where is it
In Midtown West, along 8th Avenue, across the street from Penn Station, Madison Square Garden, and Manhattan Centre. It’s location also puts you right near sights like Times Square, the Empire State Building, Hudson Yards, and Jacob Javits Convention Centre. Transfer time from John F. Kennedy International Airport: 40 minutes.
Hotel information
1050 compact rooms. All with Art Deco inspired décor, 32” flat-screen TV with free HBO, complimentary WiFi, hairdryer, iron and ironing board, and bathroom amenities. Refrigerators* and coffee makers* are available on request.
Standard Rooms are 100-125 sq ft and are on floor 19 or above, with a queen-size bed sleeping maximum 2 adults.
Standard Double Double Rooms are located on floor 19 or above, with 2 double beds, sleeping maximum 4 adults.
Tick Tock Diner (open 24 hours a day Weds-Sun, and from 6:00am-10:00pm on Monday and Tuesday, serving American-style comfort food). Trattoria Bianca (Italian restaurant with oyster bar, open for lunch and dinner). Butcher and Banker (steakhouse, open for dinner and late night drinks).
Fitness centre.
Complimentary WiFi access. Room service*. Discounted self-parking rates available at 1 Penn Plaza (payable locally).
The resort fee of $29 plus tax per room, per day has been waived for all Virgin Atlantic Holidays customers.
Please note: one person must be aged 18 years and over in each room at check-in.
Based on 16905 reviews
Rating summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Traveller rating
Excellent (5826)
Very good (6402)
Average (2809)
Poor (1041)
Terrible (827)
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Jul 27, 2025Lorri S
Do NOT book here. The first morning, after delayed flights and getting in a midnight, someone came into our room at 8am. They mixed up our room numbers and thought our room was vacant. We paid extra for a room with a view and got a view of construction and the side of a building. No view at all. (See pic) The TV didn’t work and we asked three…
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Do NOT book here. The first morning, after delayed flights and getting in a midnight, someone came into our room at 8am. They mixed up our room numbers and thought our room was vacant. We paid extra for a room with a view and got a view of construction and the side of a building. No view at all. (See pic) The TV didn’t work and we asked three times for extra blankets and they never came. There are too many other choices in NY so choose something else. They said they would credit us and send an email and I’m still waiting for the email.
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Ignored
Jul 26, 2025Robbi C
Hotel is in a great location. It’s relatively clean for a 100 year old plus hotel. The reason for my poor rating was my numerous request for help with a clogged sink went totally unanswered. It was clogged to the point of having to wash face and brush teeth hanging over the bathtub so the sink would not overflow. I had to put up with it my entire…
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Hotel is in a great location. It’s relatively clean for a 100 year old plus hotel. The reason for my poor rating was my numerous request for help with a clogged sink went totally unanswered. It was clogged to the point of having to wash face and brush teeth hanging over the bathtub so the sink would not overflow. I had to put up with it my entire 5 night stay. I think they could have done better. Manager offered after I finally got in touch with one to discount my next stay. Seriously?
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Jul 24, 2025D'Anne M
“It’s a queen size bed—just not the size of a queen bed you have at home.”
That’s the explanation I got from the front desk.Whaat?
It’s 3:00 a.m., and I’m writing this review while clinging to the edge of a so-called “queen” bed that feels more like a generous full.
After an 8-hour international flight, my partner and I were counting on a real…
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“It’s a queen size bed—just not the size of a queen bed you have at home.”
That’s the explanation I got from the front desk.Whaat?
It’s 3:00 a.m., and I’m writing this review while clinging to the edge of a so-called “queen” bed that feels more like a generous full.
After an 8-hour international flight, my partner and I were counting on a real night’s rest. Instead, we’ve been playing a nightly game of human bumper cars. I double-checked the room specs before booking—but now I’m triple-checking mattress dimensions in the middle of the night on Google, trying to make sense of this.
The hotel itself is fine. Location? Great. Staff? Friendly. Vibe? Vintage. But if you’re here for sleep (and isn’t that kind of the point of a hotel?), you might want to bring a measuring tape—or a backup plan..
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Keep a close eye on your bill
Jul 17, 2025Robert L
They quoted a total price upon booking and subsequently provided written confirmation of that price, only to then charge us extra and ignore requests for an explanation and reimbursement. We now have to refer it to our credit card company.
Pros: Location near to Penn Station and midtown
Great diner in lobby
Comfortable bed
Cheap (but see Cons…
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They quoted a total price upon booking and subsequently provided written confirmation of that price, only to then charge us extra and ignore requests for an explanation and reimbursement. We now have to refer it to our credit card company.
Pros: Location near to Penn Station and midtown
Great diner in lobby
Comfortable bed
Cheap (but see Cons below)
Cons: Additional, unauthorised charges applied and requests for reimbursement ignored
Small, dated rooms
Very long wait to check in with only two staff working the desk
Thin walls and lots of noise from nearby rooms/guests
Old and tired looking hallways
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Total disaster
Jul 15, 2025Kevin H
Holy cow I have never seen more chaos at check-in for a hotel. Hour long waits, as the front line staff scrambled to find rooms in a clearly over-booked hotels. Customers yelling and crying. One person came to the desk and said, "There's someone in my room already!" Total disaster and the staff clearly did not have the resources and abilities to…
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Holy cow I have never seen more chaos at check-in for a hotel. Hour long waits, as the front line staff scrambled to find rooms in a clearly over-booked hotels. Customers yelling and crying. One person came to the desk and said, "There's someone in my room already!" Total disaster and the staff clearly did not have the resources and abilities to solve the problem. What a mess.
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