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Flying with a mobility aid or wheelchair

How to book your mobility aid or wheelchair onto your flight.

This page is for people travelling with a mobility aid (such as a walking stick), or a powered or manual wheelchair.

If you use a wheelchair or mobility aid, you're most welcome to travel with it on our aircraft. Our Special Assistance team is ready to help make your journey as smooth as possible.

While we always take good care of your equipment, it’s still a good idea to make sure it’s insured against loss or damage – just in case.

Checking in and picking up your powered wheelchair or electric mobility aid

It would be a great help if you could arrive at least 90 minutes before your scheduled time of departure, so we can prepare your wheelchair for your flight.

You will often be able to stay in your wheelchair/mobility aid until you get to the aircraft*. If not, you’ll be able to use a wheelchair provided by the airport after checking your wheelchair in. This process differs between airports around the world.

On landing, whenever possible we’ll have your wheelchair/mobility aid ready and waiting at the aircraft doors. However, you may have to reclaim it at the baggage hall – in these instances an airport wheelchair will be made available until yours can be reclaimed.

*There is a wheelchair on every aircraft, and the crew will help you get around the cabin while you're onboard. They can take you to and from the bathroom door but cannot assist you inside, for hygiene reasons. If you think you will require further assistance once inside the toilet, please contact our Special Assistance team to discuss your options.

Contact the Special Assistance team

Use our online contact form

Email: Special_Assistance@fly.virgin.com

Tel: 0344 481 4455

Fax: 0344 209 7373

Voice tel: 01293 747691

 

Opening hours

Mon - Fri 09:00 - 18:00 (UK local)

Bank holidays 09:00 to 17:00

Closed Weekends and Christmas