Availability of Services and Class of Cabin

17.1 On-board services (including meals)

We will use reasonable efforts to provide in-flight entertainment, special meals, and other in-flight services as advertised. Availability may be affected by operational, safety, or technical reasons. If you have paid separately for a specific in-flight service that cannot be provided, we will refund the amount paid for that service. Your statutory rights under applicable law are not affected. 

17.2 Ground services

We will use reasonable efforts to provide the advertised Ground Services, although availability may be affected by operational reasons. Some Ground Services are provided by third parties, and we cannot guarantee they will always match the exact description. If you have paid separately for a Ground Service that we or our partners do not provide as described, you will be entitled to a refund or other remedy as required by applicable law. Your statutory rights are not affected.

17.3 Seating

Where you have asked for a particular seat before you travel, we will try to meet your request but we cannot guarantee it.  We may need to change your seat, even after you have boarded the aircraft, for operational, safety or security reasons.

17.4 Aircraft

Where we have stated at the time of booking that a particular aircraft will be used for your flight, we will try to make sure your flight is on that aircraft.  However, this cannot be guaranteed as we may need to change the aircraft type or model because of operational, safety or security reasons.

17.5 Lower class of cabin

For operational reasons we may need to seat you in a lower class of cabin than the one you booked. If we do, you will be entitled to the remedies set out in Regulation 261/2004 (or remedies under other applicable laws) and, unless contrary to applicable laws, these will be your sole remedy. Your statutory rights are not affected.