Your Ticket, Itinerary and Missing Your Flight

6.1 What your Ticket covers

Your Ticket is for flights between your departure and final destination airports (via any Stopovers). It does not include ground transportation between airports and between the airport and town terminals.

6.2 Name on the Ticket

The name on your booking, Ticket and passport must be identical.

6.3 Payment for Ticket

If you have not paid for your Ticket in full by the deadline that we or our Authorised Agent have set, we may cancel your reservation.

6.4 Validity of Ticket

Unless provided otherwise on the Ticket, these Conditions of Carriage or any applicable Tariffs, a Ticket is valid for one year from the date of issue or one year from the date of first travel under the Ticket (where the first travel took place within one year from the date of issue). 

6.5 Taking your flights in the right sequence

(a) Your Ticket is only valid for travel from the departure airport to the final destination airport (via any Stopover) in the agreed sequence. The price you paid is based on our Tariff and the sequence of flights you have booked. Therefore, you must take all flights in the sequence set out in your Ticket and not miss out flights on the journey.

(b) If you do not take your flights in the agreed sequence (including missing out a flight), your Ticket may not be honoured and may not be valid and we may cancel any onward or return journeys. 

(c) If you do not want to take your flights in the agreed sequence (including missing out a flight), please contact us (https://help.virginatlantic.com/gb/en/contact-us.html) or an Authorised Agent (if your flights were booked through one) as soon as possible in advance of your journey to discuss your options.  Your options will depend on the Ticket type and the applicable Tariff.  You may not be able to make any changes to your booking, or you may be required to pay the difference between the price paid for the Ticket and the price of the changed sequence, as well as a change fee. The change fee varies according to the Ticket type and the applicable Tariff and this will be advised to you when you contact us or an Authorised Agent (if you booked through one). 

(d)  If you are unable to take your flights in the agreed sequence due to a legitimate change in circumstances (including an Event Beyond Your Control) and you contact us in advance of your journey, we will honour any onward or return journeys if you provide us with proof (to our reasonable satisfaction) of such a change  and you will not be required to pay any additional charges.

6.6 If you do not show up for your flight

(a) If you do not show up for your flight, we will (upon your request and subject to payment of applicable fees and charges) rebook you onto another Virgin Atlantic flight.  If you contact us within two (2) hours of your scheduled departure time, your return or onward journeys will remain valid and will not be cancelled.  

(b) If you do not show up for your flight due to an Event Beyond Your Control and you provide us with proof (to our reasonable satisfaction) of such an event, we will book you onto the next available Virgin Atlantic flight in the same booking class and you will not be required to pay any additional charges. You will be charged extra if:

(i) you do not elect to travel on the next available Virgin Atlantic flight but at a later date.

(ii) you elect to travel on a Virgin Atlantic flight to an alternative destination;

(iii) you elect to travel on a flight operated by another carrier; or

(iv) you elect to travel in a seat that is in a higher booking class than the one you paid for.

(c) If you do not show up for your flight and do not contact us within two (2) hours of your scheduled departure time to discuss your options, then your Ticket may not be valid, may not be honoured and we may cancel your return or onward flights. 

(d) If your return or onward flights have already been cancelled because you failed to turn up for your flight and did not contact us within two (2) hours to discuss your options, we will only reinstate these flights subject to availability in the same booking class and payment of any increased fare, taxes, fees for your revised itinerary and the applicable change fee (which is dependent on your Ticket type and applicable Tariff).  If you failed to turn up for your flight due to an Event Beyond Your Control, and have provided us with proof (to our reasonable satisfaction) of such an event, we will reinstate your return or onward flights without charge but subject to availability in the same booking class.

(e) You should take out appropriate travel insurance to protect you in the event that you miss your flight and have any onward or return journeys cancelled by us.  See also Article 10 for refunds. 

6.7 You should only make a booking for a Ticket or ancillary product directly with us or through an Authorised Agent.  We will have no liability to you if you incur any losses as a result of making a booking with a third party that is not an Authorised Agent.”