Explore our cabins

Go on. Treat yourself.

Make more of the journey

Upgrade your space, your screen time, and your onboard moment.

On selected A330neo aircraft, Upper Class gives you the option to choose one of six Retreat Suites, including new Window Retreat Suites for solo travellers. They’re our most spacious suites, designed for privacy, dining, working, and doing absolutely nothing with great conviction.

Every Retreat Suite on these aircraft comes with an extra-large 32-inch touchscreen, and Upper Class customers can wander over to the Wander Wall for self-serve snacks between services.

Retreat Suite seats
A330neo exclusive

Retreat Suite

  • Six Retreat Suites on selected A330neo aircraft
  • Includes new Window Retreat Suites, designed with solo travellers in mind
  • Our most spacious Upper Class suites
  • Extra space, more privacy, and room to settle in your way
  • Dual dining available in every Retreat Suite
  • Extra-large touchscreen, up to 32 inches on selected A330neo aircraft
Shared dining in the Retreat Suite
A330neo exclusive

Shared dining

  • Dual dining available in every Retreat Suite
  • Quad dining in central Retreat Suites on selected A330neo aircraft
  • Room to dine, work, or unwind together
  • Space that works around who you're travelling with

Upgrade your booking

You're a VIP and deserve the best.

Upgrade to something a little more 'je ne sais quoi'.

To explore available upgrades, log into My Booking and browse the seat map. Hover or tap on your preferred seat to view pricing and pay for your upgrade online.

If you cannot see an upgrade option, it doesn’t necessarily mean there isn’t one available. Please contact our Customer Centre team who will be happy to explore this further with you. Contact us

You can upgrade using a combination of points to cover the fare, and money to cover the taxes and fees.

If you’re looking to upgrade more than 24 hours before you fly, find out the cost to upgrade your flight. 

If you want to find out about a possible upgrade less than 24 hours before you fly, or at the airport, we'll quote you a points upgrade price plus taxes and fees then and there if an upgrade is available.

f your original booking is a reward seat, you’ll pay:

  • The price in points of your new upgraded seat less the price in points of your original seat

  • Plus, any difference in taxes and fees between the original and the new cabin you’re travelling in.  

If your original booking was paid for fully in money or using Points Plus Money, you’ll pay:

  • The price in points of your new upgraded seat, less the maximum Saver reward seat price for the cabin you’re upgrading from. 

  • Plus, any difference in taxes, fees and charges between your original and new cabin you’re travelling in. 

  • The amount you’ll pay in money will include a deduction of the carrier surcharge at the maximum Saver reward seat rate for the cabin you’re upgrading from.

If you upgrade your flight through "Your Bid" and are successful, you will not earn additional Virgin Points or Tier Points. The same applies if you pay for an upgrade within 24 hours of departure, including at the airport. Virgin Points and Tier Points will be based on the class of ticket that you originally purchased, and not the upgraded cabin. The points will be credited automatically to your account after travel.

Airport and In-flight extras