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Customer service plan

Our commitment to you.

This page helps you understand the level of service you can expect from us at all times.

Customer service and commitment to our passengers has been the driving force behind our brand. We strive to get it right first time, every time.

Occasionally, things do not go as planned. We believe that you have the right to know what level of service you can expect from us, even in those rare moments when we fall short of the very high standards we have set ourselves.

Other useful links

Refer to our Conditions of Carriage for legal information about our service.