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Customer service plan

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Customer service and commitment to our passengers has been the driving force behind our brand. We strive to get it right, first time, every time. Occasionally things do not go as planned. We believe that you have the right to know what level of service you can expect from us all the time, even in those rare moments when we fall short of the very high standards we have set ourselves.

We've split our Customer Service Plan into 12 sections to make it easier to use, simply click the most relevant link below to get started.

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