Conditions of carriage for passengers and baggage
We've split our Conditions of Carriage into sections to make it easier to use.
Most recent revision: Revision 58, 17 August 2026
Article 02 - Your Contract with Us
Article 03 - Our details
Article 04 - How we Handle your Personal Data and Information
Article 05 - Fares, Taxes, Fees, Charges, Government Scheme Costs and Surcharges
Article 06 - Your Ticket, Itinerary and Missing Your Flight
Article 07 - Making a Change to your Booking
Article 08 - If Someone Else Paid for Your Ticket
Article 09 - Travel Documents, Entry Requirements, Customs, Security and Screening
Article 10 - Refunds
Article 11 - Check-In and Boarding
Article 12 - Unacceptable Behaviour
Article 13 - Our Right to Refuse to Carry You or Your Baggage
Article 14 - Fitness to Fly and Flying with a Medical Condition
Article 15 - Accessible Travel Services
Article 16 - Travelling with Pets and Assistance Dogs
Article 17 - Availability of Services and Class of Cabin
Article 18 - Arranging Additional Services for You
Article 19 - Baggage
Article 20 - Successive Carriers, Codeshare Services & Wet Lease Services
Article 21 - Schedules, Flight Disruption and Denied Boarding
Article 22 - Tarmac Contingency Plan
Article 23 - Our Liability to You and Making a Claim
Article 24 - Travel Insurance and Insolvency Protection