Yes, all our aircraft offer WiFi on all flights.
Say hello to Starlink WiFi
Free, high-speed WiFi is arriving onboard our planes, with full rollout expected by 2027.
Staying connected on other flights
While Starlink rolls out across more of our fleet, many flights still offer our current onboard WiFi service. Packages and coverage may vary by aircraft and route, so what’s available will depend on the plane you’re flying on.
What you can do onboard
* You might find that coverage drops out occasionally for a minute or two, for example as we move from one satellite’s range to another. Internet speed also depends on how many people are using it at the same time.
What devices can I use during the flight?
You can use electronic devices including mobile phones, tablets, eReaders and music players throughout the flight. Please switch them to flight safe mode when the aircraft door closes for departure. If your device has no flight safe mode, please keep it switched off throughout the flight, for safety reasons.
If you're using a laptop, you'll need to switch it off and put it away for taxi, take off and landing.
Bluetooth headphones can be used with your own devices during the flight, you'll just need to switch them off during take off and landing. And if you are using your headphones, make sure you still listen to the safety briefing before take off.
FAQs
Almost. You can log on after take off once we’ve reach 10,000 feet, and stay online right up until we go below 10,000 feet on landing.
There are also some geographical zones which restrict access, so the system will be switched off until we’re through.
You’ll be able to buy the level of access you need through our onboard WiFI portal.
Prices differ slightly on different aircraft, depending on the level of access you’re after, and that the system offers. We’ll email you before your journey to confirm which aircraft you'll be on.
Speeds differ slightly on different aircraft, but all of them support full web browsing and most will support audio and video streaming, depending on which package you select.
You’ll be able to access most sites and services, but we've intentionally blocked any inappropriate ones.
Yes, you can use the majority of devices to get connected. Please make sure whichever device you use is on flight mode.
Not at the same time, but if you make a note of the account or email address that you used (or is given to you) when you purchase a package, this can be used to switch your package from one device to another.
You can check out as a guest, but can only switch your package to a different device if you create an account.
You can pay by credit and debit card, and some of our aircraft offer Apple Pay, Google Pay or PayPal too. Your receipt will be emailed to the address you supply as part of check out.