Will WiFi be available on my flight? |
Yes, all our aircraft offer WiFi on all flights. |
|---|---|
Is WiFi available for the whole flight? |
Almost. You can log on after take off once we’ve reach 10,000 feet, and stay online right up until we go below 10,000 feet on landing. |
How do I buy WiFi access? |
You’ll be able to buy the level of access you need through our onboard WiFI portal. |
How much does the WiFi cost onboard? |
Prices differ slightly on different aircraft, depending on the level of access you’re after, and that the system offers. We’ll email you before your journey to confirm which aircraft you'll be on. |
How fast is the WiFi onboard? |
Speeds differ slightly on different aircraft, but all of them support full web browsing and most will support audio and video streaming, depending on which package you select. |
Can I access any website or service onboard? |
You’ll be able to access most sites and services, but we've intentionally blocked any inappropriate ones. |
Can I use any device to connect to the WiFi? |
Yes, you can use the majority of devices to get connected. Please make sure whichever device you use is on flight mode. |
If I purchase a package, can I use it on more than one device? |
Not at the same time, but if you make a note of the account or email address that you used (or is given to you) when you purchase a package, this can be used to switch your package from one device to another. |
Do I need to log in or create an account? |
You can check out as a guest, but can only switch your package to a different device if you create an account. |
Which payment methods are available onboard? |
You can pay by credit and debit card, and some of our aircraft offer Apple Pay, Google Pay or PayPal too. Your receipt will be emailed to the address you supply as part of check out. |
Onboard WiFi and your electronic devices
Stay connected in the clouds
WiFi
We offer WiFi on every flight, so whether you want to send some emails, surf the socials or keep up to date with the news on the ground, you can stay connected to the wonderful worldwide web while you’re in the air. WiFi providers vary by aircraft type, which means the service and packages are a bit different depending on which plane you’re flying on. And it’s worth noting that because it’s delivered by satellites as we travel at 600 miles per hour, coverage and speed can be more variable than, say, your home broadband.
What you can do onboard
* You might find that coverage drops out occasionally for a minute or two, for example as we move from one satellite’s range to another. Internet speed also depends on how many people are using it at the same time.
What devices can I use during the flight?
You can use electronic devices including mobile phones, tablets, eReaders and music players throughout the flight. Please switch them to flight safe mode when the aircraft door closes for departure. If your device has no flight safe mode, please keep it switched off throughout the flight, for safety reasons.
If you're using a laptop, you'll need to switch it off and put it away for taxi, take off and landing.
Bluetooth headphones can be used with your own devices during the flight, you'll just need to switch them off during take off and landing. And if you are using your headphones, make sure you still listen to the safety briefing before take off.