Hurricane Melissa

WEDNESDAY 19 NOVEMBER 2025 - 09:00

HURRICANE MELISSA – IMPORTANT INFORMATION

Following Hurricane Melissa, we’ve remained closely connected with our teams in Jamaica, resort partners, and local authorities to provide assistance to our customers, helping over 1,000 customers safely return to the UK from Montego Bay.

We remain fully committed to Jamaica and our long-standing partnership with the island. While recovery efforts continue and infrastructure is restored, we have made the decision to reduce our flying schedule to Montego Bay, pausing flights after Monday 10 November until late November, when we hope to resume limited services.

We’ll be in direct contact with all customers affected by these changes.

Available options if your flight has been cancelled prior to travel:

  • If you have been impacted by one of these flight cancellations, take a look at our Cancellation Policy here, where you’ll find all options available to you, such as rebooking and claiming a refund.
  • For any customers travelling with Virgin Atlantic Holidays, one of our team will contact you to discuss your options.
  • Customers booked through a travel agent or third party are advised to contact their travel provider directly to rebook onto an alternative flight or to discuss options, as we are unable to process changes on bookings made by a third-party company.

Customers Away From Home

We’ve now been able to repatriate all customers who registered as Away From Home. If you still require a flight home and haven’t yet registered, please do so using the link below. This helps us confirm your location and begin making new travel arrangements.

Click here to register as Away From Home

Customers who have registered will be rebooked and updates will be sent via email as soon as their new flight details are confirmed. These will also appear in My Booking.

We’ll cover reasonable costs for accommodation, meals, and transport where required. Please retain receipts and submit your claim here once you have returned home.

How to Contact Us

If you are experiencing any issues contacting us locally from Jamaica through the local network provider to our Toll-Free numbers, please dial one of the below UK contact numbers for assistance:  +44 344 874 7747 or +44 344 209 2722.

You can also contact our teams through a Live Chat service, where you’ll find the Red Chat box to message us. Our teams are ready to support you.

Virgin Atlantic Holidays customers, please click here for more information