Disappointed in beaches
May 19, 2025 Jessica F
Our wedding was great. They did a good job with helping us through everything. We upgraded and paid for a sit down meal and also an extra hour with the bar and whatever so we could dance after dinner. But the dinner was very long and drawn out that people were leaving before dessert! So we wasted the extra hour for nothing because everyone left.…
Read more
Our wedding was great. They did a good job with helping us through everything. We upgraded and paid for a sit down meal and also an extra hour with the bar and whatever so we could dance after dinner. But the dinner was very long and drawn out that people were leaving before dessert! So we wasted the extra hour for nothing because everyone left.
And the resort was not what we hoped or what we paid for. It was way too much money for what we received.
1. Our room smelled musty and moldy and flooded the first night. There were mold spores on the wall. I was planning to get ready with all the girls in our room and there was no way I could do that. There wasn’t even a full length mirror.
2. They moved us, no charge, to a larger room. This one didn’t flood but it was so dark, we couldn’t get any light into the room. So we also couldn’t get ready in there.
3. The new room had a walkout with really poor design, we couldn’t even use it. The floor sloped so we slipped walking down and walking up. I’m not exaggerating haha it was tile and very slippery.
4. We had cockroaches in the room and also noticed them at one of the restaurants we were eating at.
5. Our friends and family had similar issues. Some even had to empty their own dehumidifier daily or it would over flow.
6. The restaurants were clearly understaffed. We often waited until our meals were done before we even got water. Or we had to go to a near by bar to order and get our own drinks. If we did get drinks, we never had the chance to get a refill.
7. One of the staff was opening the sun umbrella for us and it fell onto my head. The metal bar that wings out. Right on the head and pretty hard. All I got was a sorry. I had a headache and sore spot from that one!
8. There was one night that we were all swimming and when we got out there were no towels at all to use. We were all just walking back to our rooms soaking wet without towels
9. You could tell tips were expected and one bar tender even said to my father in law that he should remember to tip his bar tender! For a company that says they’re all inclusive and we do not tip it should be made clear to not ask for or expect tips. They shouldn’t even accept them as it makes people who can’t or don’t feel uncomfortable. There were multiple times that we felt uncomfortable because we didn’t tip.
I will say the majority of the staff were extremely nice and helpful but could only do so much. It’s just not what we paid for and not what Sandals/Beaches advertises. We didn’t experience anything like that at our previous visit.
For the money we paid, we shouldn’t have experienced any of the above. If one thing happened and they fixed and the rest was perfect, we would’ve been totally ok with it. But there were so many things that were not right and everyone in our party, all 39 of us experienced similar issues. That was kind of embarrassing to us because we chose this place due to their reputation and it was not at all what it should’ve been.
Again most of the staff was great, actually it was mostly the entertainment team that was great. Jason being our absolute favorite.
We’re honestly hesitant to go to another sandals resort but are hoping things are much better in December for our honey moon that’s already booked.
We’re very disappointed in this beaches resort.
Read less
