Moon Palace The Grand Cancun

Cancun, Mexico

Star rating

Wellness pool
Grand amily Deluxe Room
Unique Day Club
Lobby
Grand Deluxe Garden View Room
The Library
Grand Swim Up Suites
Grand Swim Up Suite
Grand Swim-Up Suite
Grand Swim-Up Suite
The Playroom
Media Luna pool
Water park
Caribbean pool
Jade
JC Steakhouse
Habibi
Habibi
WIRED lounge
The Playroom
Unique
Bumper Cars
Wellness pool
A video preview image
Grand amily Deluxe Room
Unique Day Club
Lobby
Grand Deluxe Garden View Room
The Library
Grand Swim Up Suites
Grand Swim Up Suite
Grand Swim-Up Suite
Grand Swim-Up Suite
The Playroom
Media Luna pool
Water park
Caribbean pool
Jade
JC Steakhouse
Habibi
Habibi
WIRED lounge
The Playroom
Unique
Bumper Cars

The hotel

This is no minimalist hideaway – Moon Palace The Grand Cancun is an unashamed ‘maximalist’ mega-hotel packing in its own bowling alley, nightclub, and even a water park complete with lazy river, wave pool, and super-soaker slides. The children’s play zone features a neon mini golf course, bumper cars, a mirror maze, and a 3 floor labyrinth - keeping them entertained for hours! And they’ve gone gloriously over-the-top with their all-inclusive dine and drink package too, with top-shelf drinks and all restaurants included, covering fine French dining, flavourful Mexican favourites, tempting tapas, among the global menus of this luxury 5-star palace.

Amenities

  • Bicycle Rental
  • Families
  • Bar
  • Evening Entertainment
  • Fitness Centre/Gym
  • Internet Access
  • Night Club
  • Restaurant
  • Room Service
  • Spa
  • Swimming Pool

Where is it

Located on Cancun's south shore. Transfer time from airport: 10 minutes.

Hotel information

1,304 rooms and suites. All with a furnished balcony, air-conditioning, smart TV with streaming via Google Chromcast, complimentary WiFi, Lavazza® coffee maker, mini-bar (restocked daily) with liquor dispenser and bottle of wine upon arrival, safe, iron and ironing board, pillow and aromatherapy menus, exclusive beach bag and double whirlpool tubs. The bathrooms feature a double sink vanity, private bath and shower with CHI® bath amenities, Natura Bisse soap, bathrobes, slippers, and CHI® hairdryer and straighteners. Grand Deluxe Garden View Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

All Inclusive of: all meals and snacks, 24-hour room service, stocked mini-bar, in-room drinks cabinet, WiFi access, plus a range of domestic and imported beverages including sparkling wine. All activities, entertainment, land sports, and non-motorised water sports, including the business centres.

Grand Honeymoon Suites feature additional romantic welcome amenities (subject to availability), with 1 king-size bed, sleeping maximum 2 adults. Early check-in/late check-out subject to availability.

Grand Swim-Up Suites offer direct pool access, with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

Grand Family Suites offer one room with a king-size bed and a connecting room with 2 double beds. The kids' room includes an Xbox 360 plus a selection of Xbox games (on request), L’Oreal kids bath amenities, kid-size slippers and robes, and a mini-bar stocked with sweet treats. Family Suites sleep maximum 6 people.

Grand Governor Suites feature a spacious living and dining room, with seating for eight people, dressing room with private shower, and 1 king-size bed, sleeping maximum 2 people.

Grand Presidential Suites consist of two adjoining rooms with private baths with showers (one room has the double whirlpool), a dining and bar area plus a living room area. The master bedroom has 1 king-size bed and the second bedroom has 2 double beds, sleeping maximum 6 adults.

  • Receive up to $500 SPA resort credit per room per stay for travel between 12 March - 20 June '25 when staying a minimum of 4 nights, book by 20 June '25. Any applicable offers have been calculated into the prices shown. Offers may not be combinable. Blackout dates apply. Terms and conditions apply. 
  • Book by 15 Jun ‘25 to receive free golf offer 15 Jan – 31 Dec '25. Terms and conditions apply. Any applicable offers have been calculated into the prices shown. Offers may not be combinable. Blackout dates apply. 

Casa Mia (signature Mexican restaurant, open for dinner). Le Chateau (adults-only French restaurant, open for dinner). The Grill (international lunch buffet, and authentic Argentinian cuisine for dinner). Cusco (Peruvian cuisine, open for buffet breakfast and lunch, plus a la carte dinner). Caribeno (seafood restaurant with ocean views, open for buffet breakfast, and a la carte lunch and dinner). Habibi (Middle-eastern dining experience, with 'mezze' style dining, open for breakfast, lunch and dinner). Circus (restaurant designed 100% for kids, with entertainment and child-friendly dishes). The Grill (Argentinian barbecue open for lunch and dinner), The Grand Buffet (international buffet, open for breakfast, lunch and dinner). La Cantina (traditional Mexican eatery, open for buffet breakfast and a la carte dinner). Jade (innovative Japanese restaurant, open for dinner). JC Steakhouse (open for dinner). Tavola (Italian fare, open for lunch and dinner). Plus a range of cafes and snack options. 13 bars including swim-up bars, beach bars, a karaoke bar, and lobby bar. Access to additional restaurants and bars at Moon Palace Cancun, next door.

Nightly shows for all ages. Unique Day Club (adult-only pool bar) and Unique Night Club* (ages 18+ only, Monday, Wednesday and Friday). Karaoke Bar.

9 swimming pools. Water adventure park with a wave pool, kids splash zone, lazy river and water slides. Awe Spa* with hot and cold plunge pools, steam room and sauna. Fitness centre. Yoga and pilates classes. Bowling alley*. The Dreamery for ages 4-12 year, a new concept designed for kids full of surprises, games, activities and amenities. The Playroom for ages 4-17 years, where kids can enjoy face painting, video game area, mini movie theatre, bumper cars, neon mini golf, 3-floor soft play, sky trail, laser maze, interactive sports and more. Bounce zone. Wired Lounge, a gaming hub suitable for everyone, with arcade and console video games served with sweet and savoury snacks. Non-motorised water sports inlcuding kayaking, paddle boarding, and sailing. Jack Nicklaus Signature Golf Course nearby*. Moon Palace golf academy*. Access to additional amenities and activities at Moon Palace Cancun, next door.

Complimentary WiFi access. Pool concierge. 24-hour room service.

* Denotes local charge. 

Latest travel advice

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (11740)
  • Very good (821)
  • Average (414)
  • Poor (238)
  • Terrible (429)
Image of the Tripadvisor rating Great family trip

May 9, 2025 Adventure46037396554 Slidell, Louisiana

Lilia and Erika are great in the kids room. Kids rooms is fantastic. They are so good with your kids. Great resort with so many things to do you won’t get it all done . Food is good, drinks are better. Room could be colder but. We keep our ac at 65 at night in our home. Beds are so comfortable
Image of the Tripadvisor rating Great stay

May 9, 2025 lisagE6564EK

Always the very best service! Great options for dinner that meet every need. Went this time with a new gluten intolerance and they could not accommodate any better. The hotel is getting a bit run down, however there are workers working non-stop so be patient. If you want to find the negative you will. Overall, it is paradise. Couple key… Read more
Always the very best service! Great options for dinner that meet every need. Went this time with a new gluten intolerance and they could not accommodate any better. The hotel is getting a bit run down, however there are workers working non-stop so be patient. If you want to find the negative you will. Overall, it is paradise. Couple key employees I’d like to mention-Cecelia-front desk concierge. Five star service from her. Always took care of us and she was so efficient and thoughtful. A huge asset to the resort. Jesus and Alfredo at the unique pool. They will def take care of you all day! Giovanni at the Grand Buffet- best server at the resort!!! Always goes above and beyond to get what you need. Please be generous and tip. Everyone is working hard for the guests Read less
Image of the Tripadvisor rating Best family trip

May 7, 2025 Ana G

All of my kids ages 4-8 had a blast at the water park and kids playroom! Staff was very friendly and took very well care of my 4 kids… A shout out to Jessie, Sarai and Cindy for taking care of them when they wanted to enjoy a much needed air conditioning activity! The rooms have enough space for us! We had a blast
Image of the Tripadvisor rating Grand Moon Palace

May 6, 2025 Soheil N

We loved our stay at the Grand Moon. There's so much to do but so little time. A lot of things to do for the kids and the play area is amazing! Our kids had the best time. Thank you Lisset, Evelyn and Viri for ensuring our kids were well taken care of and had so much fun. Also recommend visiting the Circus restaurant. The food was amazing and all… Read more
We loved our stay at the Grand Moon. There's so much to do but so little time. A lot of things to do for the kids and the play area is amazing! Our kids had the best time. Thank you Lisset, Evelyn and Viri for ensuring our kids were well taken care of and had so much fun. Also recommend visiting the Circus restaurant. The food was amazing and all the entertainment. Special thank you to Mon who did face painting which was amazing!! Highly recommend this resort! Read less
Image of the Tripadvisor rating Jp2025

May 6, 2025 2025Jp San Francisco, California

People like Saul from the buffet and Martin at Cuzco are the reason we come back here! These gentlemen make the experience so much better because of there humbleness, there generosity in advise to letting us know where and what to do when in these areas! I don't call them friends anymore, they are familia to us!