This modern hotel is ideally located in Manhattan's Theater District, close to plenty of New Yorks iconic attractions - so this is a great base for first timers to the city. The comfortable rooms will allow you a good nights sleep after a busy day sightseeing, and the coffee counter is on hand to set you up well each morning with some caffeine and a pastry - perfect!
Amenities
Fitness Centre/Gym
Internet Access
No Smoking
Room Service
Safety Deposit Box
Close to City Centre
Where is it
In Midtown Manhattan between 51st and 52nd Streets, 2 blocks from Radio City Music Hall, 5 blocks from Times Square and 8 blocks from Central Park.
Hotel information
689 rooms on 17 floors in 1 building with 4 lifts. All with air-conditioning, 37" flat screen TV, alarm/clock radio, tea/coffee maker, iron and ironing board, and hairdryer.
Standard Rooms with either 1 king-size bed or 2 double beds, sleeping maximum 4 people.
Grab and Go Cafe (open each morning for coffee and breakfast items). 24-hour fitness centre. Laundry service*. Complimentary WiFi access. Valet parking $72 plus tax per night (payable locally, fee subject to change). Convenience store.
There is a resort fee of $35 plus tax per room, per night (payable locally, fee subject to change).
Good general access around the property.
*Denotes local charge.
Please note: One person must be aged 21 years and over in each room.
Based on 13590 reviews
Rating summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Traveller rating
Excellent (5414)
Very good (2780)
Average (2112)
Poor (1277)
Terrible (2007)
Great location! Helpful staff!
Aug 9, 2025Kate K
Our second stay here. It’s perfect when going to the city for a show! Great location - 20 min walk from Penn Station or easy to grab the subway downtown. This stay Racquel checked us in and was very helpful with recommendations for a late night dessert along with last minute show tickets. We will be back!
Awesome
Aug 8, 2025Frederick A
Amazing the desk attendants were nice and Raquel and Maxine were very helpful and friendly to myself and my friends. I appreciate the hospitality!
Bad experience at this hotel with family
Aug 7, 2025Nicolas H
Booked two rooms for 4 nights. One of the rooms was smelly and the airconditioning couldn’t be regulated. Sometimes the carpet around the aircon was wet. 5 trips to the lobby and they couldn’t fix this problem. They offered to change rooms which wasn’t feasible because we the parents wanted to be next to our kids which wasn’t offered. A discount…
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Booked two rooms for 4 nights. One of the rooms was smelly and the airconditioning couldn’t be regulated. Sometimes the carpet around the aircon was wet. 5 trips to the lobby and they couldn’t fix this problem. They offered to change rooms which wasn’t feasible because we the parents wanted to be next to our kids which wasn’t offered. A discount was promised but not paid back.
Overall an very overpriced hotel with old rooms, technical problems, unhelpful and understaffed crew. Avoid this hotel!
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Avoid - don't fall for IHG brand name. You can get much better stay at cheaper rates
Aug 6, 2025mahesharwaMumbai, India
The hotel is by no means of IHG standards, seems like recently IHG has taken over and renovation is going to take ages. The location is good hence most booking agents book this hotel at a premium price with IHG brand but rooms are filthy, linen is dirty, pipes/faucets leak, moss over lamps and wooden furniture. Staff is highly unresponsive and…
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The hotel is by no means of IHG standards, seems like recently IHG has taken over and renovation is going to take ages. The location is good hence most booking agents book this hotel at a premium price with IHG brand but rooms are filthy, linen is dirty, pipes/faucets leak, moss over lamps and wooden furniture. Staff is highly unresponsive and least bit concerned about your queries. Managers always seems to be off duty. Don't take breakfast inclusive since it's a joke ( 1 fruit, 1 beverage, 1 bread) for which you need to stand in a long queue.
Positive: Mohammed at front desk is very good
Negative: avoid Racquel at the front desk.
Being an IHG member I escalated to their website and chat, they passed the case to the hotel and inspite of my room number, phone number being present in the case and me staying in the hotel, the Director of Front Desk preferred to write an email to me which sounded a mere formality with no response to my response to his email.
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Underwhelmed, loud lift, dodgy breakfast and okay service.
Aug 5, 2025Ben WLoughborough, United Kingdom
We extended our cruise overnight stay to four nights in NYC and selected this hotel due to its great location in Times Square and it came with breakfast. On arrival, we were allocated our room, headed up in the lift which sounded on its last legs, squeaking and creaking all the way to our floor, but we got there and the porter quickly arrived with…
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We extended our cruise overnight stay to four nights in NYC and selected this hotel due to its great location in Times Square and it came with breakfast. On arrival, we were allocated our room, headed up in the lift which sounded on its last legs, squeaking and creaking all the way to our floor, but we got there and the porter quickly arrived with the cases. On exit, he asked if there was anything else but may as well put his hand out for a tip. I understand protocol, didn't need reminding, and duly obliged. The room was dated but clean enough, quick bite and drink, and after a long day, we headed to bed. Our room was in close proximity to the loud lift and all of us kept getting disturbed through the night as the lift kept getting used. In the morning, I asked for a room change which was arranged and we were given a different room, lower floor. No porter assistance offered to move cases, so we set about repacking everything we'd unpacked the night before, then dragged our cases to the new room. To be fair, the room was bigger but was on the Times Square Side, so when we slept you still got the silhouette from the giant screens outside, but decided no complaining this time as we had already moved once. Whenever we went to the service desk, we got dealt with cordially but no accompanying smile or great service that America is famous for. Breakfast wasn't what I expected, pretty much a bottle of juice, piece of fruit and muffin or croissant served in a brown bag, shouldn't really have been marketed as being a breakfast. Overall, it didn't meet my expectations of what it would be like staying in such a famous location, so left underwhelmed.
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Great location! Helpful staff!
Bad experience at this hotel with family
Avoid - don't fall for IHG brand name. You can get much better stay at cheaper rates
