Moon Palace The Grand Cancun

Cancun, Mexico

Star rating

Wellness pool
Grand amily Deluxe Room
Unique Day Club
Lobby
Grand Deluxe Garden View Room
The Library
Grand Swim Up Suites
Grand Swim Up Suite
Grand Swim-Up Suite
Grand Swim-Up Suite
The Playroom
Media Luna pool
Water park
Caribbean pool
Jade
JC Steakhouse
Habibi
Habibi
WIRED lounge
The Playroom
Unique
Bumper Cars
1 of 26
Wellness pool
A video preview image
Grand amily Deluxe Room
Unique Day Club
Lobby
Grand Deluxe Garden View Room
The Library
Grand Swim Up Suites
Grand Swim Up Suite
Grand Swim-Up Suite
Grand Swim-Up Suite
The Playroom
Media Luna pool
Water park
Caribbean pool
Jade
JC Steakhouse
Habibi
Habibi
WIRED lounge
The Playroom
Unique
Bumper Cars

The hotel

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    This is no minimalist hideaway – Moon Palace The Grand Cancun is an unashamed ‘maximalist’ mega-hotel packing in its own bowling alley, nightclub, and even a water park complete with lazy river, wave pool, and super-soaker slides. The children’s play zone features a neon mini golf course, bumper cars, a mirror maze, and a 3 floor labyrinth - keeping them entertained for hours! And they’ve gone gloriously over-the-top with their all-inclusive dine and drink package too, with top-shelf drinks and all restaurants included, covering fine French dining, flavourful Mexican favourites, tempting tapas, among the global menus of this luxury 5-star palace.

    Amenities

    • Bicycle Rental
    • Families
    • Bar
    • Evening Entertainment
    • Fitness Centre/Gym
    • Internet Access
    • Night Club
    • Restaurant
    • Room Service
    • Spa
    • Swimming Pool

    Where is it

    Located on Cancun's south shore. Transfer time from airport: 10 minutes.

    Hotel information

    1,304 rooms and suites. All with a furnished balcony, air-conditioning, smart TV with streaming via Google Chromcast, complimentary WiFi, Lavazza® coffee maker, mini-bar (restocked daily) with liquor dispenser and bottle of wine upon arrival, safe, iron and ironing board, pillow and aromatherapy menus, exclusive beach bag and double whirlpool tubs. The bathrooms feature a double sink vanity, private bath and shower with CHI® bath amenities, Natura Bisse soap, bathrobes, slippers, and CHI® hairdryer and straighteners. Grand Deluxe Garden View Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

    All Inclusive of: all meals and snacks, 24-hour room service, stocked mini-bar, in-room drinks cabinet, WiFi access, plus a range of domestic and imported beverages including sparkling wine. All activities, entertainment, land sports, and non-motorised water sports, including the business centres.

    Grand Honeymoon Suites feature additional romantic welcome amenities (subject to availability), with 1 king-size bed, sleeping maximum 2 adults. Early check-in/late check-out subject to availability.

    Grand Swim-Up Suites offer direct pool access, with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

    Grand Family Suites offer one room with a king-size bed and a connecting room with 2 double beds. The kids' room includes an Xbox 360 plus a selection of Xbox games (on request), L’Oreal kids bath amenities, kid-size slippers and robes, and a mini-bar stocked with sweet treats. Family Suites sleep maximum 6 people.

    Grand Governor Suites feature a spacious living and dining room, with seating for eight people, dressing room with private shower, and 1 king-size bed, sleeping maximum 2 people.

    Grand Presidential Suites consist of two adjoining rooms with private baths with showers (one room has the double whirlpool), a dining and bar area plus a living room area. The master bedroom has 1 king-size bed and the second bedroom has 2 double beds, sleeping maximum 6 adults.

    • Resort Credit: Receive up to $500 resort credit per room per stay for travel before 23 Dec'26 when staying a minimum of 4 nights, book by 31 Dec ’25. Any applicable offers have been calculated into the prices shown. Offers may not be combinable. Blackout dates apply. Terms and conditions apply. 

    Casa Mia (signature Mexican restaurant, open for dinner). Le Chateau (adults-only French restaurant, open for dinner). The Grill (international lunch buffet, and authentic Argentinian cuisine for dinner). Cusco (Peruvian cuisine, open for buffet breakfast and lunch, plus a la carte dinner). Caribeno (seafood restaurant with ocean views, open for buffet breakfast, and a la carte lunch and dinner). Habibi (Middle-eastern dining experience, with 'mezze' style dining, open for breakfast, lunch and dinner). Circus (restaurant designed 100% for kids, with entertainment and child-friendly dishes). The Grill (Argentinian barbecue open for lunch and dinner), The Grand Buffet (international buffet, open for breakfast, lunch and dinner). La Cantina (traditional Mexican eatery, open for buffet breakfast and a la carte dinner). Jade (innovative Japanese restaurant, open for dinner). JC Steakhouse (open for dinner). Tavola (Italian fare, open for lunch and dinner). Plus a range of cafes and snack options. 13 bars including swim-up bars, beach bars, a karaoke bar, and lobby bar. Access to additional restaurants and bars at Moon Palace Cancun, next door.

    Nightly shows for all ages. Unique Day Club (adult-only pool bar) and Unique Night Club* (ages 18+ only, Monday, Wednesday and Friday). Karaoke Bar.

    9 swimming pools. Water adventure park with a wave pool, kids splash zone, lazy river and water slides. Awe Spa* with hot and cold plunge pools, steam room and sauna. Fitness centre. Yoga and pilates classes. Bowling alley*. The Dreamery for ages 4-12 year, a new concept designed for kids full of surprises, games, activities and amenities. The Playroom for ages 4-17 years, where kids can enjoy face painting, video game area, mini movie theatre, bumper cars, neon mini golf, 3-floor soft play, sky trail, laser maze, interactive sports and more. Bounce zone. Wired Lounge, a gaming hub suitable for everyone, with arcade and console video games served with sweet and savoury snacks. Non-motorised water sports inlcuding kayaking, paddle boarding, and sailing. Jack Nicklaus Signature Golf Course nearby*. Moon Palace golf academy*. Access to additional amenities and activities at Moon Palace Cancun, next door.

    Complimentary WiFi access. Pool concierge. 24-hour room service.

    Guests staying in the Mexican state Quintana Roo are required to pay a travel tax of $11 per adult (over 15 years old). The payment can be made prior to travel, upon arrival or during your stay, as the tax will be imposed upon departure. There is also an additional Environmental Sanitation Tax of $4.25 USD per room, per night that will be added to your hotel bill (payable locally, subject to change).

    * Denotes local charge. 

    Latest travel advice

    Rating summary

    • Location Image of the Tripadvisor rating
    • Sleep Quality Image of the Tripadvisor rating
    • Rooms Image of the Tripadvisor rating
    • Service Image of the Tripadvisor rating
    • Value Image of the Tripadvisor rating
    • Cleanliness Image of the Tripadvisor rating

    Traveller rating

    • Excellent (11894)
    • Very good (828)
    • Average (424)
    • Poor (244)
    • Terrible (444)
    Image of the Tripadvisor rating Must visit with friends and family!

    Jul 25, 2025 Ab11944 Richmond, Virginia

    We love visiting the Grand and have been coming for many years. Our favorite part is the amazing people! We got superb service from butlers Gabriel, Anel and from the diamond pool concierges - Jose and Juan Carlos. Fabulous top notch experience!
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    Jul 24, 2025 Yael I

    Palace is more than a hotel, Is home. The stay was great, awesome food, great pools, amazing drinks I have always loved the Place Resorts, but during my last trip was special … I got engaged!! Moon Palace the grand is the perfect place, it has great spots, awesome staff but overall a super mega great client detail attention. The staff helped… Read more
    Palace is more than a hotel, Is home. The stay was great, awesome food, great pools, amazing drinks I have always loved the Place Resorts, but during my last trip was special … I got engaged!! Moon Palace the grand is the perfect place, it has great spots, awesome staff but overall a super mega great client detail attention. The staff helped me planning the proposal, it was great! My wife still playing the video. I need to highlight the amazing work of the Public Relations team, who helped me planning the proposal (Extra Kudos to the executive, Ximena H) Read less
    Image of the Tripadvisor rating Not as advertised

    Jul 24, 2025 Steve T

    Check in process is bad you are given wrist bands but they have to go back once the room is assigned. My son room with king bed he has tow girls room was not ready till 6 pm. He check out next day to get the correct room only to be told after 6 pm. They offered 25 min Spa is sad. The started calling me at 8 am for spa perks but u have to go to… Read more
    Check in process is bad you are given wrist bands but they have to go back once the room is assigned. My son room with king bed he has tow girls room was not ready till 6 pm. He check out next day to get the correct room only to be told after 6 pm. They offered 25 min Spa is sad. The started calling me at 8 am for spa perks but u have to go to register foe the gift. My daughter did the sales presentation 2 hours plus so beware. Food okay water park was super packed today no chairs Not sure about the 5 star review best is a 3 at most Read less
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    Jul 24, 2025 Andrea H

    I love going to the Olympic pool at Grand Moon. Julio is the best!! He is so nice and happy every day. He does a great job w his exercise classes and he makes people laugh and have fun!
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    Jul 24, 2025 Morgan H

    Julio with the entertainment staff is awesome! He is extremely outgoing and friendly! The entire entertainment staff is excellent!