Sheraton on the Falls

Dining

Massimo's Italian Fallsview Restaurant (modern Italian cuisine with views of the Niagara Falls, open for dinner). Fallsview Grand Buffet (buffet restaurant with Niagara Falls views, open for breakfast/brunch and dinner Fri-Sat, and for breakfast/brunch Sun-Thurs). Breakfast on 13 (open for buffet breakfast and lunch). Starbucks®. Freshii (serving fresh sandwiches and snacks throughout the day). Niagara Vines Lobby Winebar. Sweet Jesus Ice Cream. Rooftop pool bar (open seasonally).

Fun and Games

Rooftop swimming pool. Poolside cabanas*. 14th floor indoor pool. Fitness centre. Connected via an indoor walkway to the Fallsview Indoor Waterpark*, featuring 16 slides, kids' play area, and a giant wave pool. Christienne Spa*. Casino Niagara* connected via indoor walkway.

Handy Stuff

WiFi access*. Convenience Store. Laundry service*. Room service*. Self-parking CAD$45 and Valet parking CAD$65 (payable locally, fee subject to change).

Resort Fees

This hotel has an optional resort fee of $18.50 plus tax per room, per day (payable locally, subject to change) You may choose to pay for it when you arrive. Please see hotel check-in for current inclusions.

Additional Information

* Denotes local charge.

TripAdvisor traveller rating

Rating summary

Location
Sleep Quality
Rooms
Service
Value
Cleanliness

Traveller rating

Excellent (4809)
Very good (2788)
Average (1138)
Poor (557)
Terrible (559)

Overpriced noisy not a high end hotel

Jul 14, 2025 Barb C

Not worth the money Had high expectations but the place and the crowds and more importantly the lack of customer service is astounding. I had heard they have rooms with no windows, while they say fallsview in the name. Shame on them. I asked for a room with windows but instead got a louvered blind that opened into an empty hallway. Being a … Read more

Not worth the money Had high expectations but the place and the crowds and more importantly the lack of customer service is astounding. I had heard they have rooms with no windows, while they say fallsview in the name. Shame on them. I asked for a room with windows but instead got a louvered blind that opened into an empty hallway. Being a marriott gold elite I thought they would at least have a window in the room. Also, the rooms were not clean, hairs in bathroom, dust on furniture, mold in shower. Small bathroom that fit one person. Plus our family did not get rooms close to one another. I could go on but you get the picture. There are much better choices, skip this hotel. Read less

Close to Falls, great View

Jul 13, 2025 Bob D Mokena, Illinois

Hotel was nice and located right near Falls. Parking garage is connected to hotel via an upper lobby connection. Check in was easy, but there was a bit of issue with payment that was eventually resolved. I paid in full through Expedia, but they charged my card for another night on my first day. Guy admitted it was a mistake and could not be… Read more

Hotel was nice and located right near Falls. Parking garage is connected to hotel via an upper lobby connection. Check in was easy, but there was a bit of issue with payment that was eventually resolved. I paid in full through Expedia, but they charged my card for another night on my first day. Guy admitted it was a mistake and could not be rectified until checkout. I would have been screwed since my bank had the authorization still pending. At check out aster a while they finally fixed the issue, but blamed Expedia. Also room is a bit warm no matter what you set thermostat at. Also water for toilet was shut off, which I just turned on, and toilet fill valve was stuck, which I fixed pretty quick, didnt need to call and wait for maintenance, but FYI,some may have issues. Im sure was an oversight. Don't try the buffet, not many options, expensive, although view is great. Read less

Unauthorized charges on Visa and abusive overcharging

Jul 12, 2025 Amir K

Be very careful with this hotel. Alert for abusive billing and unauthorized charges to your credit card. I booked 6 nights for Sheraton Falls in Niagara Falls through Expedia for a total of $1,471 and took self-parking for $54 per night. I stayed for 4 nights and they charged me $1,973!! This actually comes to $493 per night while my Expedia… Read more

Be very careful with this hotel. Alert for abusive billing and unauthorized charges to your credit card. I booked 6 nights for Sheraton Falls in Niagara Falls through Expedia for a total of $1,471 and took self-parking for $54 per night. I stayed for 4 nights and they charged me $1,973!! This actually comes to $493 per night while my Expedia booking was for an average of $245 per night (excluding parking). THIS IS BONKERS!! What's more abusive is that they charged me after I had checked out of the hotel and without my authorization. I contacted them to ask for a refund and they told me they will escalate the matter and get back to me. They never did. Be careful with this hotel. This seems to be a recurring pattern with this hotel. I found others complaining about the same type of unauthorized and overcharging activity at the same hotel. BE CAREFUL WITH THIS HOTEL! Read less

CHARGED MY CC AFTER CHECKOUT WITHOUT AUTHORIZATION AND PERMISSION. NO REFUND YET EVEN AFTER IT WAS AGREED UPON

Jul 12, 2025 Rupa P

CHARGED MY CC over $750 without my permission and authorization after checkout. I had made a booking for 2 nights via priceline for 3 people for sheraton fallsview hotel room 2 queens falls view with a Juliet balcony. This was for my mom's 80th birthday celebration. The room was for 4 people At checkin, I was asked for CC number for incidentals… Read more

CHARGED MY CC over $750 without my permission and authorization after checkout. I had made a booking for 2 nights via priceline for 3 people for sheraton fallsview hotel room 2 queens falls view with a Juliet balcony. This was for my mom's 80th birthday celebration. The room was for 4 people At checkin, I was asked for CC number for incidentals which I shared. At checkout I paid the resort fees and the self parking fees. A couple of weeks later, upon checking my CC bill I found that there were two other charges from Sheraton, one for about $700 and the other for $60 without my authorization and intimation. On calling Sheraton, I was told that the charges were for the room as they did not have confirmation that I had paid Priceline and second charge was for the 3 rd person. This was about 3 weeks ago. After multiple calls for over 2 hours everyday to Sheraton, Priceline and sharing screenshots of my Priceline booking / payment which shows that the booking was for 3 people and the payment was done in full and Sheraton agreeing that the refund is due which was agreed upon a week ago, now the new excuse is that they do not have the payment from the 3rd party. THIS IS NOT MY PROBLEM. They have long standing relationship with the 3rd vendors and the customer should not be caught in the middle. THIS IS EXTREMELY DISSAPOINTING AND DISGUSTING. PLEASE DO NOT STAY AT SHERATON FALLSVIEW. HOW CAN THEY CHARGE MY CC WITHOUT MY KNOWLEDGE, AUTHORIZATION AND PERMISSION. NO ATTEMPT IS BEING MADE TO RESOLVE THIS AT THE EARLIEST. AND THIS IS THE TREATMENT ONE GETS FOR A MARRIOT BONVOY PLATINUM MEMBER. Read less

Worst hotel we stayed in

Jul 11, 2025 Cab484

After travelling from Australia to see the falls .we booked a Niagara Falls king view room which they advertise has spectacular views but very expensive to stay there.we arrived to no luggage service at all and then we checked in to see our room .we had the worst view ever and when we complained and asked for another room they did nothing .i asked… Read more

After travelling from Australia to see the falls .we booked a Niagara Falls king view room which they advertise has spectacular views but very expensive to stay there.we arrived to no luggage service at all and then we checked in to see our room .we had the worst view ever and when we complained and asked for another room they did nothing .i asked to talk to the management on 5 occasion’s .but no response at all not even a phone call . On check out no luggage service or help again .the staff didn’t care and the management did nothing .save your money and stay somewhere else . Maybe a trailer park would be better than this .see the photos attached what they advertise and what we got and paid full price for ! Read less

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