Mere steps from the famed Niagara Falls, Sheraton on the Falls is a luxury, fun and great place to stay with something for everyone. You’ll be spoilt for choice with what to eat, with seven places to tickle your taste buds. Not only is there a rooftop pool, but the walkway also connects to Fallsview Indoor Waterpark with slides and splash zones galore that little ones will love. There’s even mini-golf and bumper cars in Adventure City that's within the complex too. But relaxing hasn’t been forgotten about. Enjoy a massage overlooking the rushing falls below, and retreat to the 14th floor indoor pool for some me-time. And when it comes to exploring, there’s so much on your doorstep, and you’re just a 5-minute stroll to the majestic falls.
Amenities
Honeymoon
Bar
Fitness Centre/Gym
Internet Access
Laundry Service
Restaurant
Safety Deposit Box
Spa
Swimming Pool
Valet parking
Where is it
In the heart of Niagara and connected by indoor walkway to all Falls Avenue hotels, attractions and restaurants, as well as the Casino Niagara. The world-famous Maid of the Mist is a short walk away. Transfer time from Toronto International Airport: 1 hour 15 minutes.
Hotel information
669 rooms and suites. All with air-conditioning, LCD TV, telephone, WiFi access*, tea/coffee making facilities, safe, hairdryer, iron and ironing board, and mini fridge.
Interior Rooms have no windows, with 2 queen-size beds, sleeping maximum 5 people.
City View Rooms with either 1 queen-size bed, 1 king-size bed or 2 queen-size beds, sleeping maximum 5 people.
Fallsview Rooms feature floor-to-ceiling windows and a Juliette balcony, offering a great vantage point for views of the Niagara falls, with either 1 king-size bed or 2 queens-size beds, sleeping maximum 5 people.
Massimo's Italian Fallsview Restaurant (modern Italian cuisine with views of the Niagara Falls, open for dinner). Fallsview Grand Buffet (buffet restaurant with Niagara Falls views, open for breakfast/brunch and dinner Fri-Sat, and for breakfast/brunch Sun-Thurs). Breakfast on 13 (open for buffet breakfast and lunch). Starbucks®. Freshii (serving fresh sandwiches and snacks throughout the day). Niagara Vines Lobby Winebar. Sweet Jesus Ice Cream. Rooftop pool bar (open seasonally).
Rooftop swimming pool. Poolside cabanas*. 14th floor indoor pool. Fitness centre. Connected via an indoor walkway to the Fallsview Indoor Waterpark*, featuring 16 slides, kids' play area, and a giant wave pool. Christienne Spa*. Casino Niagara* connected via indoor walkway.
WiFi access*. Convenience Store. Laundry service*. Room service*. Self-parking CAD$45 and Valet parking CAD$65 (payable locally, fee subject to change).
This hotel has an optional resort fee of $18.50 plus tax per room, per day (payable locally, subject to change) You may choose to pay for it when you arrive. Please see hotel check-in for current inclusions.
* Denotes local charge.
Based on 9874 reviews
Rating summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Traveller rating
Excellent (4816)
Very good (2792)
Average (1142)
Poor (560)
Terrible (564)
Excellent location and service
Aug 18, 2025Sally PLeicestershire, United Kingdom
We took a bi level room on the top floor so our teenage son could share with us. The view of the falls was stunning and the room was very spacious and well set up.
Unfortunately our son’s sofa bed had a very thin mattress and was really uncomfortable, he ended up putting the sofa cushions on it to sleep on. Aside from this we had a really enjoy…
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We took a bi level room on the top floor so our teenage son could share with us. The view of the falls was stunning and the room was very spacious and well set up.
Unfortunately our son’s sofa bed had a very thin mattress and was really uncomfortable, he ended up putting the sofa cushions on it to sleep on. Aside from this we had a really enjoy stay.
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Worst customer service we have even experienced!
Aug 16, 2025D S
Somehow our reservation got messed up. I don't know where or how. Did the staff offer to help solve the problem? NO. They told us to call AAA. They were rude, not at all helpful or cooperative. Their responses to us were insulting. They told us if we didn't like it they would be happy to cancel the reservation. We had planned to stay for 3 nights…
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Somehow our reservation got messed up. I don't know where or how. Did the staff offer to help solve the problem? NO. They told us to call AAA. They were rude, not at all helpful or cooperative. Their responses to us were insulting. They told us if we didn't like it they would be happy to cancel the reservation. We had planned to stay for 3 nights but we got so disgusted we left early. Stay somewhere else where they appreciate your business and treat you like a guest instead of like trash.
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Great Stay
Aug 15, 2025Moe_IpakUnited States
I wish I could give the place 4.5 stars as it deserves more than 4 stars in my opinion BUT in all fairness, it wasn't perfect so I can't give it 5 stars.
To start the Pros - Overall a great stay. Easy to find and parking staff was great. They allow you to park the car and check in and then come back to park the car properly in the deck a few…
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I wish I could give the place 4.5 stars as it deserves more than 4 stars in my opinion BUT in all fairness, it wasn't perfect so I can't give it 5 stars.
To start the Pros - Overall a great stay. Easy to find and parking staff was great. They allow you to park the car and check in and then come back to park the car properly in the deck a few hundred yards down with access to the hotel from the inside.
The Falls View room gives you the American side Falls View. We didn't get the Larger Falls view. Room are comfortable and serves its purpose at the minimum.
The location is fantastic and in itself the ONLY reason we will come back.
Staff was very cooperative and friendly.
If you are driving back to the US, the US border is right there - I mean right there. It took us 30 seconds to get out of the lot and to an immigration and custom border patrol agent.
The CONS - it is an ultra BUSY hotel and it takes forever for everything. Checking in remotely so you don't have to wait in line. Lines are always long
Elevators are SLOW. We had to break up our party of four and fit as many when the elevators actually did show up and IF there was space. There are elevator banks A and B and they both are full. Take the stairs if you can, we did.
The toilet sink knob broke and wouldn't close. It took them three phone calls and finally me going downstairs to the reception to get excited for them to send someone. This was such a deal breaker for me. The person who came was very nice and did resolve the issue. The whole process for getting someone to fix the sink knob took 45 minutes for the person to show up.
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35th wedding anniversary get away
Aug 14, 2025Yolanda F
We were celebrating our 35th wedding anniversary and wanted something different this year. The location of this hotel is incredible, if you like being in walking distance of lots of activities.
Im not a fan of feather pillows, so it is always difficult for me to enjoy rest when the pillows are feather. I asked for foam but never received them. …
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We were celebrating our 35th wedding anniversary and wanted something different this year. The location of this hotel is incredible, if you like being in walking distance of lots of activities.
Im not a fan of feather pillows, so it is always difficult for me to enjoy rest when the pillows are feather. I asked for foam but never received them. Besides that the, room was great. We had the falls view room, 22nd floor, incredible view. Ground floor of hotel is busy but very orderly. Oh and the pool is nice. The pool area is a little small for the size of hotel, but it is nice and again the view from the pool bar area is outstanding.
Overall we enjoyed and would recommend to anyone.
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Brilliant Hotel
Aug 14, 2025Daz A
Ignore the negative reviews, this is a brilliant Hotel, very clean, very helpful & friendly staff, great rooms, lots of lifts, great location for everything, we can't fault it at all
Excellent location and service
