Sheraton on the Falls

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Sheraton on the Falls | Niagara Falls, Canada | Virgin Atlantic Holidays

Niagara Falls, Canada

4 stars

Mere steps from the famed Niagara Falls, Sheraton on the Falls is a luxury, fun and great place to stay with something for everyone. You’ll be spoilt for choice with what to eat, with seven places to tickle your taste buds. Not only is there a rooftop pool, but the walkway also connects to Fallsview Indoor Waterpark with slides and splash zones galore that little ones will love. There’s even mini-golf and bumper cars in Adventure City that's within the complex too. But relaxing hasn’t been forgotten about. Enjoy a massage overlooking the rushing falls below, and retreat to the 14th floor indoor pool for some me-time. And when it comes to exploring, there’s so much on your doorstep, and you’re just a 5-minute stroll to the majestic falls.

Amenities

Honeymoon
Bar
Fitness Centre/Gym
Internet Access
Laundry Service
Restaurant
Safety Deposit Box
Spa
Swimming Pool
Valet parking

Explore the local area

In the heart of Niagara and connected by indoor walkway to all Falls Avenue hotels, attractions and restaurants, as well as the Casino Niagara. The world-famous Maid of the Mist is a short walk away. Transfer time from Toronto International Airport: 1 hour 15 minutes.

Hotel Information

Room Information
Room Upgrade Information

669 rooms and suites. All with air-conditioning, LCD TV, telephone, WiFi access*, tea/coffee making facilities, safe, hairdryer, iron and ironing board, and mini fridge.

Interior Rooms have no windows, with 2 queen-size beds, sleeping maximum 5 people.

Hotel details

Dining

Massimo's Italian Fallsview Restaurant (modern Italian cuisine with views of the Niagara Falls, open for dinner). Fallsview Grand Buffet (buffet restaurant with Niagara Falls views, open for breakfast/brunch and dinner Fri-Sat, and for breakfast/brunch Sun-Thurs). Breakfast on 13 (open for buffet breakfast and lunch). Starbucks®. Freshii (serving fresh sandwiches and snacks throughout the day). Niagara Vines Lobby Winebar. Sweet Jesus Ice Cream. Rooftop pool bar (open seasonally).

Fun and Games

Rooftop swimming pool. Poolside cabanas*. 14th floor indoor pool. Fitness centre. Connected via an indoor walkway to the Fallsview Indoor Waterpark*, featuring 16 slides, kids' play area, and a giant wave pool. Christienne Spa*. Casino Niagara* connected via indoor walkway.

Handy Stuff

WiFi access*. Convenience Store. Laundry service*. Room service*. Self-parking CAD$45 and Valet parking CAD$65 (payable locally, fee subject to change).

Resort Fees

This hotel has an optional resort fee of $18.50 plus tax per room, per day (payable locally, subject to change) You may choose to pay for it when you arrive. Please see hotel check-in for current inclusions.

Additional Information

* Denotes local charge.

Trip advisor rating

4.1/5

9,909 reviews

Location
Sleep Quality
Rooms
Service
Value
Cleanliness

Excellent

49%

Very Good

28%

Average

12%

Poor

Terrible

“Sheraton Fallsview only good for the view”

Oct 27, 2025Slyuen960

I was excited to be going to the Sheraton Fallsview with the view of the falls, but unfortunately, that was the only thing that made the Fallsview special. The hotel is dated and needs a refresh. The room amenities like USB ports and light fixtures didn’t work. While showering, I discovered the soap dispenser was empty and i had to finish my shower by getting out to grab the hand soap. When i contacted had housekeeping to refill the soap they had no explanation why it wasn’t checked. At 1:30 PM, our room key suddenly stop working even though we had a 2pm checkout and the front desk was unable to rectify our issue 2 times and had to have housekeeping open our door until we checked out. Our dining experience at Massimo Restaurant was also a disappointment, I ordered a rack of lamb medium rare and waited about 30 minutes and it well done. With the exception of the room view, the whole experience at the Fallsview Sheraton was very disappointing.

“⭐️⭐️⭐️⭐️⭐️ I had such a great experience thanks to Sagar at the front desk! He was super welcoming, professional, and w”

Oct 26, 2025Nadia1410

⭐️⭐️⭐️⭐️⭐️ I had such a great experience thanks to Sagar at the front desk! He was super welcoming, professional, and went above and beyond to make sure everything was smooth for us. His friendly attitude and attention to detail truly made our stay enjoyable. Thank you, Sagar — you made all the difference!

“Worst experience ever had.”

Oct 24, 2025Mariah M

This was the worst experience I’ve ever had dealing with a hotel. I booked and paid for an upgraded Falls View King Room specifically so we could enjoy the view for our first wedding anniversary. When we checked in, we were told that the room type we paid for was “unavailable,” with no prior notice or apology beyond “we don’t have it available.” To make matters worse, the lady checking us in wouldn’t offer any refund, partial credit, or compensation. After some back and forth, they eventually offered a discount for parking and a breakfast voucher. We were placed in a double queen room with no window, which completely defeated the purpose of the paid upgrade and the reason we chose this hotel for our anniversary. On top of that, the walls were paper thin- you could hear everything from the rooms next door and the hallway, making it nearly impossible to relax or get any decent sleep. To make things even worse, I am STILL dealing with them because they haven’t refunded me for the parking charge like they said they would. It has been the worst experience I’ve ever had dealing with a hotel. Completely unprofessional and frustrating from start to finish. For the price and reputation, I expected far better service, or at the very least, some genuine care, urgency, or effort to make things right when issues came up. Unfortunately, that wasn’t the case. This was a truly disappointing experience and I wouldn’t recommend anyone stay here.

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This product offers you combinations of a hotel and flights at an inclusive price. This product enjoys the protection of the Package Travel, Package Travel and Linked Arrangements Regulations 2018.

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