Sheraton on the Falls

Niagara Falls, Canada

Star rating

Hotel exterior
Fallsview 2 Queen
Fallsview King Room
Rooftop Pool
Fallsview Indoor Waterpark
City View 2 Queen
Guest Bathroom
Fallsview Grand Buffet
Fallsview Grand Buffet
City View Queen
Massimo's Italian Fallsview
Rooftop pool and bar
Indoor Pool
Spa
Niagara Vines Lobby Winebar
Niagara Falls at night
Convenience store
1 of 17
Hotel exterior
Fallsview 2 Queen
Fallsview King Room
Rooftop Pool
Fallsview Indoor Waterpark
City View 2 Queen
Guest Bathroom
Fallsview Grand Buffet
Fallsview Grand Buffet
City View Queen
Massimo's Italian Fallsview
Rooftop pool and bar
Indoor Pool
Spa
Niagara Vines Lobby Winebar
Niagara Falls at night
Convenience store

The hotel

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    Mere steps from the famed Niagara Falls, Sheraton on the Falls is a luxury, fun and great place to stay with something for everyone. You’ll be spoilt for choice with what to eat, with seven places to tickle your taste buds. Not only is there a rooftop pool, but the walkway also connects to Fallsview Indoor Waterpark with slides and splash zones galore that little ones will love. There’s even mini-golf and bumper cars in Adventure City that's within the complex too. But relaxing hasn’t been forgotten about. Enjoy a massage overlooking the rushing falls below, and retreat to the 14th floor indoor pool for some me-time. And when it comes to exploring, there’s so much on your doorstep, and you’re just a 5-minute stroll to the majestic falls.

    Amenities

    • Honeymoon
    • Bar
    • Fitness Centre/Gym
    • Internet Access
    • Laundry Service
    • Restaurant
    • Safety Deposit Box
    • Spa
    • Swimming Pool
    • Valet parking

    Where is it

    In the heart of Niagara and connected by indoor walkway to all Falls Avenue hotels, attractions and restaurants, as well as the Casino Niagara. The world-famous Maid of the Mist is a short walk away. Transfer time from Toronto International Airport: 1 hour 15 minutes.

    Hotel information

    669 rooms and suites. All with air-conditioning, LCD TV, telephone, WiFi access*, tea/coffee making facilities, safe, hairdryer, iron and ironing board, and mini fridge.

    Interior Rooms have no windows, with 2 queen-size beds, sleeping maximum 5 people. 

    City View Rooms with either 1 queen-size bed, 1 king-size bed or 2 queen-size beds, sleeping maximum 5 people.

    Fallsview Rooms feature floor-to-ceiling windows and a Juliette balcony, offering a great vantage point for views of the Niagara falls, with either 1 king-size bed or 2 queens-size beds, sleeping maximum 5 people.

    Massimo's Italian Fallsview Restaurant (modern Italian cuisine with views of the Niagara Falls, open for dinner). Fallsview Grand Buffet (buffet restaurant with Niagara Falls views, open for breakfast/brunch and dinner Fri-Sat, and for breakfast/brunch Sun-Thurs). Breakfast on 13 (open for buffet breakfast and lunch). Starbucks®. Freshii (serving fresh sandwiches and snacks throughout the day). Niagara Vines Lobby Winebar. Sweet Jesus Ice Cream. Rooftop pool bar (open seasonally).

    Rooftop swimming pool. Poolside cabanas*. 14th floor indoor pool. Fitness centre. Connected via an indoor walkway to the Fallsview Indoor Waterpark*, featuring 16 slides, kids' play area, and a giant wave pool. Christienne Spa*. Casino Niagara* connected via indoor walkway. 

    WiFi access*. Convenience Store. Laundry service*. Room service*. Self-parking CAD$45 and Valet parking CAD$65 (payable locally, fee subject to change).

    This hotel has an optional resort fee of $18.50 plus tax per room, per day (payable locally, subject to change) You may choose to pay for it when you arrive. Please see hotel check-in for current inclusions.

    * Denotes local charge.

    Rating summary

    • Location Image of the Tripadvisor rating
    • Sleep Quality Image of the Tripadvisor rating
    • Rooms Image of the Tripadvisor rating
    • Service Image of the Tripadvisor rating
    • Value Image of the Tripadvisor rating
    • Cleanliness Image of the Tripadvisor rating

    Traveller rating

    • Excellent (4816)
    • Very good (2792)
    • Average (1142)
    • Poor (560)
    • Terrible (564)
    Image of the Tripadvisor rating Excellent location and service

    Aug 18, 2025 Sally P Leicestershire, United Kingdom

    We took a bi level room on the top floor so our teenage son could share with us. The view of the falls was stunning and the room was very spacious and well set up. Unfortunately our son’s sofa bed had a very thin mattress and was really uncomfortable, he ended up putting the sofa cushions on it to sleep on. Aside from this we had a really enjoy… Read more
    We took a bi level room on the top floor so our teenage son could share with us. The view of the falls was stunning and the room was very spacious and well set up. Unfortunately our son’s sofa bed had a very thin mattress and was really uncomfortable, he ended up putting the sofa cushions on it to sleep on. Aside from this we had a really enjoy stay. Read less
    Image of the Tripadvisor rating Worst customer service we have even experienced!

    Aug 16, 2025 D S

    Somehow our reservation got messed up. I don't know where or how. Did the staff offer to help solve the problem? NO. They told us to call AAA. They were rude, not at all helpful or cooperative. Their responses to us were insulting. They told us if we didn't like it they would be happy to cancel the reservation. We had planned to stay for 3 nights… Read more
    Somehow our reservation got messed up. I don't know where or how. Did the staff offer to help solve the problem? NO. They told us to call AAA. They were rude, not at all helpful or cooperative. Their responses to us were insulting. They told us if we didn't like it they would be happy to cancel the reservation. We had planned to stay for 3 nights but we got so disgusted we left early. Stay somewhere else where they appreciate your business and treat you like a guest instead of like trash. Read less
    Image of the Tripadvisor rating Great Stay

    Aug 15, 2025 Moe_Ipak United States

    I wish I could give the place 4.5 stars as it deserves more than 4 stars in my opinion BUT in all fairness, it wasn't perfect so I can't give it 5 stars. To start the Pros - Overall a great stay. Easy to find and parking staff was great. They allow you to park the car and check in and then come back to park the car properly in the deck a few… Read more
    I wish I could give the place 4.5 stars as it deserves more than 4 stars in my opinion BUT in all fairness, it wasn't perfect so I can't give it 5 stars. To start the Pros - Overall a great stay. Easy to find and parking staff was great. They allow you to park the car and check in and then come back to park the car properly in the deck a few hundred yards down with access to the hotel from the inside. The Falls View room gives you the American side Falls View. We didn't get the Larger Falls view. Room are comfortable and serves its purpose at the minimum. The location is fantastic and in itself the ONLY reason we will come back. Staff was very cooperative and friendly. If you are driving back to the US, the US border is right there - I mean right there. It took us 30 seconds to get out of the lot and to an immigration and custom border patrol agent. The CONS - it is an ultra BUSY hotel and it takes forever for everything. Checking in remotely so you don't have to wait in line. Lines are always long Elevators are SLOW. We had to break up our party of four and fit as many when the elevators actually did show up and IF there was space. There are elevator banks A and B and they both are full. Take the stairs if you can, we did. The toilet sink knob broke and wouldn't close. It took them three phone calls and finally me going downstairs to the reception to get excited for them to send someone. This was such a deal breaker for me. The person who came was very nice and did resolve the issue. The whole process for getting someone to fix the sink knob took 45 minutes for the person to show up. Read less
    Image of the Tripadvisor rating 35th wedding anniversary get away

    Aug 14, 2025 Yolanda F

    We were celebrating our 35th wedding anniversary and wanted something different this year. The location of this hotel is incredible, if you like being in walking distance of lots of activities. Im not a fan of feather pillows, so it is always difficult for me to enjoy rest when the pillows are feather. I asked for foam but never received them. … Read more
    We were celebrating our 35th wedding anniversary and wanted something different this year. The location of this hotel is incredible, if you like being in walking distance of lots of activities. Im not a fan of feather pillows, so it is always difficult for me to enjoy rest when the pillows are feather. I asked for foam but never received them. Besides that the, room was great. We had the falls view room, 22nd floor, incredible view. Ground floor of hotel is busy but very orderly. Oh and the pool is nice. The pool area is a little small for the size of hotel, but it is nice and again the view from the pool bar area is outstanding. Overall we enjoyed and would recommend to anyone. Read less
    Image of the Tripadvisor rating Brilliant Hotel

    Aug 14, 2025 Daz A

    Ignore the negative reviews, this is a brilliant Hotel, very clean, very helpful & friendly staff, great rooms, lots of lifts, great location for everything, we can't fault it at all