Sheraton on the Falls

Dining

Massimo's Italian Fallsview Restaurant (modern Italian cuisine with views of the Niagara Falls, open for dinner). Fallsview Grand Buffet (buffet restaurant with Niagara Falls views, open for breakfast/brunch and dinner Fri-Sat, and for breakfast/brunch Sun-Thurs). Breakfast on 13 (open for buffet breakfast and lunch). Starbucks®. Freshii (serving fresh sandwiches and snacks throughout the day). Niagara Vines Lobby Winebar. Sweet Jesus Ice Cream. Rooftop pool bar (open seasonally).

Fun and Games

Rooftop swimming pool. Poolside cabanas*. 14th floor indoor pool. Fitness centre. Connected via an indoor walkway to the Fallsview Indoor Waterpark*, featuring 16 slides, kids' play area, and a giant wave pool. Christienne Spa*. Casino Niagara* connected via indoor walkway.

Handy Stuff

WiFi access*. Convenience Store. Laundry service*. Room service*. Self-parking CAD$45 and Valet parking CAD$65 (payable locally, fee subject to change).

Resort Fees

This hotel has an optional resort fee of $18.50 plus tax per room, per day (payable locally, subject to change) You may choose to pay for it when you arrive. Please see hotel check-in for current inclusions.

Additional Information

* Denotes local charge.

TripAdvisor traveller rating

Rating summary

Location
Sleep Quality
Rooms
Service
Value
Cleanliness

Traveller rating

Excellent (4808)
Very good (2787)
Average (1138)
Poor (556)
Terrible (556)

Great location and excellent service

Jul 5, 2025 Travelllholic New York City, New York

Amazing location and very good service. No matter what some reviews say as a Marriott lifetime platinum member, they made us feel special. The lounge was closed for breakfast on the weekends, but they get breakfast buffet at 13th floor falls overview restaurant. I think the location of the hotel is not the best in Niagara Falls easy access to main… Read more

Amazing location and very good service. No matter what some reviews say as a Marriott lifetime platinum member, they made us feel special. The lounge was closed for breakfast on the weekends, but they get breakfast buffet at 13th floor falls overview restaurant. I think the location of the hotel is not the best in Niagara Falls easy access to main attractions and better than the other properties around there. The property was sold out and the staff was incredible. Read less

Wonderful stay

Jul 5, 2025 catherinec95 Colonie, New York

This place is Busy! It is connected to a Starbucks, a gift shop, etc. so the foot traffic is heavy. Or at least it was when I was there over 4th of July weekend. The staff at the Sheraton were amazing. Friendly and patient despite their lobby looking like an airport. The rooms were clean. The beds and pillows were comfortable. It was also my… Read more

This place is Busy! It is connected to a Starbucks, a gift shop, etc. so the foot traffic is heavy. Or at least it was when I was there over 4th of July weekend. The staff at the Sheraton were amazing. Friendly and patient despite their lobby looking like an airport. The rooms were clean. The beds and pillows were comfortable. It was also my daughter’s and my birthday. I told the Sheraton this and they decorated my room with a happy birthday banner and left us a complimentary slice of cheese cake in our fridge. It was delicious. Great experience and looking forward to returning. Read less

Beware on room with no window and extre charges

Jul 3, 2025 Tania A

The location, grounds and food were excellent. My issue was with my reservation. I booked a room for 5 people through Expedia. I was given a room with a glass window pane overlooking an interior wall (in other words-no window with natural light). I was told that I booked a room with no window. Nowhere in my reservation does it say that I booked a… Read more

The location, grounds and food were excellent. My issue was with my reservation. I booked a room for 5 people through Expedia. I was given a room with a glass window pane overlooking an interior wall (in other words-no window with natural light). I was told that I booked a room with no window. Nowhere in my reservation does it say that I booked a room with no window. Nowhere on Expedia does it say that they have rooms with no window. I didn’t know that a hotel, especially an upscale one like the Sheraton, had the option of a room with no window. In order for us to not feel claustrophobic in a cave, I had to pay an extra $30 to switch to a room with an actual window overlooking the outside, which is standard and what I booked in the first place. I question how legally it could be considered a proper hotel room without any natural light. As mentioned, my reservation was for 5 people, when I requested a cot for the 5th person I was told that I would be charged yet another $30. Where was the 5th person that was in my reservation that was already paid for in full supposed to sleep? Already, the price for the room jumps when you put 5 people in your search criteria. I wrote to the hotel and they doubled down on this is what I booked. They never answered me as to where the 5th person in my reservation was supposed to sleep. Both of these issues are misleading from both Sheraton and Expedia and the extra charges are unacceptable. Read less

Paid for fallsview and assigned to partial book and lot and city

Jul 1, 2025 Christina D

We stayed June 30 for 1 night assigned to room number 1975. I'm a bonvoy member and i booked through marriott apps. I received an email that i can check in online but their online check in has a glitch of some kind so we ended up lining up for more than 20 mins or so.. oh well we paid for a fallsview king room with a sofa bed but we're assigned… Read more

We stayed June 30 for 1 night assigned to room number 1975. I'm a bonvoy member and i booked through marriott apps. I received an email that i can check in online but their online check in has a glitch of some kind so we ended up lining up for more than 20 mins or so.. oh well we paid for a fallsview king room with a sofa bed but we're assigned to a partial city view and partial fallsview. We never had a good nigt sleep because the room has thing overwhelming musty and strong moldy smell despite lowering the temperature of the air conditioninh and spraying some air perfume, all effort failed. Breakfast was so overpriced and the food is like a food from Ikea worth $3.79 so mid. Omellet station , the lined up took fmore than 30 mins..ridiculous...the list goes on Read less

Lack of Customer Care

Jul 1, 2025 IMI329 Annandale, Virginia

I actually could have lived with the crowded, slow elevators at the Sheraton Fallsview and rude service at Massimos, the in house Italian restaurant. because the room had a great view and was squeaky clean. My low rating is because of the insincere Welcome Note and after stay email from the General Manager. He provided his contact information and… Read more

I actually could have lived with the crowded, slow elevators at the Sheraton Fallsview and rude service at Massimos, the in house Italian restaurant. because the room had a great view and was squeaky clean. My low rating is because of the insincere Welcome Note and after stay email from the General Manager. He provided his contact information and invited me to contact him in case anything was not up to my expectations. When we had to wait over one hour to retrieve our car from Valet Parking at $65 a night, we were lied to by the man at concierge who had taken our key, watched male guests getting their car in 10 minutes and I mailed this upsetting incident to the General Manager and received no reply. Not a " let me check into this", nothing. Perhaps this is how female guests are treated at the Sheraton? I don't think this manager lives up to the wonderful service provided by the Marriott group. I may have to go back to Hilton and IHG, or pick a Marriott that's not a Sheraton. Read less

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