The Soco Hotel

Stayed here 6/5/2025 for honey moon . Absolutely cannot fault the hotel or hotel staff .Excellent. If any one is looking for a hotel would definitely recommend 100% As a fussy eater I had no problem atall the waitresses were very accommodating to my taste buds. My new wife and I had a couples massage off Kim one of the waitresses it is recommended and if you need to book any trips go and see the lovely Michelle who will sort everything for you and last but not least the barman Shane was excellent my glass was never empty!! The whole week was 100% beautiful thankyou SOCO STAFF X Read less

We are currently staying at the soco hotel room 402. What a lovely place this is. Staff are more than friendly, food is excellent and the views fantastic. My husband is a very fussy eater but has always enjoyed all the food served here. If your looking for a buffet style hotel then this is not for you. All food is served on and excellent quality which offers its guests a high standard. Staff are extremely helpful and always smiling. Read less

Firstly, I really wanted to love this hotel… however it’s very average. We have previously visited Soco St.Lucia and had a fab holiday. Positives - Christian and the other young chap behind the bar were always happy, chatty and super friendly, as was Michelle. The food, over all was good, well presented and tasty (although service on 2 days was very slow, 1.5hrs for breakfast)! Room for improvement - as others have stated some of the rooms, pool area etc are tired. Several items in our room were in need of a serious reverb. The cheap rattan furniture in the restaurant and around the pool are super uncomfortable to sit on and are very tatty, many being held together with black tape, really not 4* standard. Cleaning was regularly taking place around the tables at breakfast, I fully understand this needs to happen, however having worked in hotels in the UK, we do this outside of meal times. One morning at breakfast a drain was being rodded next to our table, seriously??!!! This could have been shielded from people eating. Staff - our welcome was lack lustre, no interest in us at all, having a conversation with another member of staff whilst we tried to ask general questions about the hotel, very poor!! We also found most of the staff to be fairly miserable (maybe this is as a result of this not being a very nice place to work??). Shequila was pretty much the only person to regularly chat with us at meal times, she was lovely. The pregnant lady on reception can be very sharp and rude. The older chap in the restaurant also has no time for chat, although we did notice that the service improved when he was around. Pool area - this is generally nice, however 50% of this area is taken up by tables/chairs which we never saw used and yet there were regularly no sun loungers, this needs addressing. Drinks are served in tiny plastic cups, I understand the need for plastic, but a child sized cup wasn’t ideal and feels cheap. There is a strict beach towel rule, which we have never seen before. You have to swap your towels at reception each day, if you can find a member of staff! Don’t really understand why this is so strict or at least have the towel swap by the pool. Beach - the small beach area could be lovely, however the hotel take no responsibility for this, there are broken plastic loungers at the back of the beach, there’s one parasol which cannot be moved and the beach needed to be raked of seaweed. Small touches would have made a big difference. Overall this is a 3* hotel on a good day. The location is fab, the food is good and the staff are miserable. Small changes would make a difference, fridges in the room but nothing in them?? We have always had a stocked fridge in hotels, just water and some soft drinks, you get nothing here. Also, most reports have snacks, just crisps and a small biscuit in the room, not here!! There are cheap, small plastic bottles in the bathroom with shampoo etc, this needs to be full-size bottles on the wall, please move away from the huge quantity of small plastic bottles. If you want no frills this place is nice, but not “boutique” by a long stretch. Read less

Our stay was great! I don’t think you can beat the view from each room! It feels like you are on top of the water. Yes, the beach is small, minimal shade and limited chairs but the shallow water is nice. The food is excellent. The menu changes every two days. They did a great job with my gluten free diet and everything I had was amazing. The resort sits at the end of the boardwalk which is great to walk daily. The location is great and close to everything. You do have some road noise but we didn’t mind. The showers are more like luke warm temperature but pressure was good. The rooms are very clean, bright and spacious. The staff is beyond amazing. Everyone was pleasant and smiling. This resort is a small boutique which we loved. Definitely a great place to stay and great value. We would happily return to Soco! Read less

Overall, I’d say this hotel is a 3-star experience at most. The rooms and bathrooms are outdated; the lobby area is probably the only recently renovated space. There are also not enough lounge chairs around the pool; you literally have to wake up ridiculously early to secure a chair and at some point I even think people placed those towels on them from the night before. Nobody wants to fight for longe chairs on vacation. Most of the staff were helpful and friendly. However, one negative experience was an older bartender (Charles) who blatantly ignored us and only served the Caucasians (at closing time of the outside bar); a very uncomfortable and racist encounter. The older bartenders can learn from the younger guys; the younger ones were amazing and though can’t remember the names, they are to be commended. For the all inclusive experience, a snack bar where food like burgers, pizzas etc should be considered; having to rush to get breakfast, lunch and dinner at the set times are not always convenient when on vacation. Special mention of the restaurant staff; most were very friendly, respectful and overall, did a good job. Read less