Wyndham Grand Barbados Sam Lords Castle All-inclusive Resort

I arrive on the 28...had dinner with family (my son Proposed to girlfriend. I was supposed to be an enjoyable moment.....but hold time we the family was feeling rushed to eat and move on my your Manager Lanette.....she come off very Rude,Very Rude.....to my Family... The server We had was excellent,very excellent (Andres),I think he deserves a raise, because he keep or family happy. With his service.. but the Manager needs a whole of trying... because when people pay all this money to come this Island and be treated like we don't matter,not only that it was a major celebration for our Family. Lanette is Rude . I will let everyone know about my experience with Wyndham and Lanette Read less

Completely shocked! For the money we paid it was not worth it. We came to the Sam Lords resort for a family members destination wedding. The resort is beautiful and somenof the staff are friendly. It stops there. Such a large resort with only one restaurant and one buffet. The buffet food was mediocre at best. The Castle View restaurant food was worse. The service horrible! After ordering your food it took 45 to 60 minutes to get your food. And it's not even hot. For brunch we waited 45 minutes for coffee we got up and left. As we left the wait staff asked what happened. We said coffee never came. She said, I was just about to bring it and we just have 2 more tables ahead of you before your food comes. That would be over an hour to get served since ordering. We said forget it and went to the mediocre buffet. After our first 2 days we had no clean towels, the room was not refreshed and no toilet paper. I had to make an in person complaint to someone service. There is so much more I can say but the list is far too long. The negatives here far outway any positives. I was told management would reach out to me twice. No one ever got back to me. No from the resort or Air Canada Vacations. Do not waste your money with this resort. Never again!!! Read less

My mom and I went to this resort for my birthday celebration on June 14 to 18th. We were in a group of 18 people. We arrived to the resort at 11:45AM and went to lunch to wait for our rooms to be ready. The food at the buffet was good only for that day. The rooms were starting to be ready at 12:45PM in our group. My mother and I were tired that we dozed off in the lobby and was waken up by staff that the room was ready at 3:30PM. We went to the room and our bags wasn’t there. Front desk called and said they sent us to the wrong room and to come back to the lobby. Went back to the lobby and watched people checked in after us get their rooms before us. Around 4:45PM my mom asked for management and asked why are we the last ones waiting for a room and we have been here since 11:45AM. They placed us in Building 2. We went there and no iron. We had to call for an iron. We used our bath robes. The next day the bath robes were gone and no washcloths when housekeeping finished the room. We had to call for washcloths. I even went to the housekeeping cart and there was only one washcloth. My mom and I with four others in our group gotten stuck in the elevator in Building 2!! The elevator has no ventilation or air conditioning. My mom was hyperventilating. We called my friend to go to the front desk to get help. We were stuck for fifteen minutes. Once we got out, Brandon was very helpful with my mom because she started to have an asthma attack. The food was cold and very bland at the Mediterranean Buffet for breakfast, lunch and dinner. The resort doesn’t have many food options like other resorts. Our group went to the Castle Steakhouse Restaurant and the food was cold. My mother and I were told we couldn’t wear slides or flip flops to the restaurant. I had to run up 3 floors because I’m not getting back on those elevators to get our shoes. The restaurant didn’t have white tablecloth and everyone had slides and flip flops on in the restaurant. They had the tiniest lobster tails that we never seen before. My friend had glass in her food from the salad bar. We seen a colorful spider and was moved from another table. Some people asked for steak or lamb chops medium well and received burned food. We went to the Manager’s evening reception to complain about how horrible our stay at the resort. Skylar Johnson set up a meeting with me, my mother and friend. We went to the meeting to discussed about our stay at the resort and we will never come back. She offered 60,000 Wyndham Rewards points and money back for airport transportation that I never received at this time. The day of check out we were so happy to go back home. On the way going to the lobby my mother felled on the wet floor and was bruised up. We went to the front desk and to report it and they didn’t have any incident forms. How is the front desk don’t have any incident report forms?!?! They said the managers has the forms. Another person in our group felled on the slippery floor. We get on the van and the staff coming to us to say the manager is here and want a form to filled out. I told them we are leaving to go to the airport and why didn’t you bring the form to my mother?!?! I wouldn’t recommend my enemy to come to Wyndham Grand Barbados Sam Lords Castle Resort. Read less

We were greeted at reception, checked in, issued our wrist bands and was shown to our room in block 4 first floor room 4105 corner aspect overlooking the ocean. The room was big, clean huge balcony with 2 sunbeds so a bonus. The main restaurant The Mediterranean was buffet style, plenty food, good variety, however, It be came very busy as there were groups of teenagers from all the islands on a table tennis tournament. Typical teens piled lots of food on their plates. Staff became over whelmed trying to deal with them and us especially around tea, coffee and drinks. This was the exact same in the evening. We were lucky to eat 3 times at castle view. Although the food was great you could be any where. No pictures on the wall no ambiance at all but at least is was away from the main restaurant. We loved the steak and lobster tail and the red snapper The snack bar by the poo with the swim up bar was good when it was menu, however, it went to buffet style when it got busy, not as good as you could not ask how you wanted your burger cooked etc. This pool was very busy on fathers day, not a problem as they were all in the pool at the swim up bar but it became loud an well the singalong had to be stopped by the entertainments girl as this was a children's pool and the language used was not for young ears. We did go back to this pool when it got quieter in the week. Both Shaquille and Shamar from both pools were very good and friendly. The main other pool was slightly quieter. Our major down side with this hotel and I seen it mentioned in other reviews was the fact that 3 night of our sleep were continually disturbed by the false fire alarm, First night it went off for 30 minutes, the second time it started at 3am every half an hour for ten minutes until 7am, TOTALLY not acceptable. We went to speak to management, got an apology, claimed it was a smoker in a room and security could not switch off the system. Then 2 days later the alarm went off again. I would still give this hotel another chance when we come back Read less

It was my first time staying at Sam Lord’s Castle in Barbados. The gym, restaurant and pool areas were perfect. However, I was advised that rooms are cleaned everyday but on the third day I had to call and complain because my room was never cleaned and towels never changed. When the cleaners finally arrived they still asked what I wanted done. That clearly showed me that there was no communication amongst staff. The next day the cleaners came and removed all the linen they brought the day before. This should not be experienced by visitors. Maybe management needs to hire more staff to clean or they need to have a better system showing that all rooms have been cleaned daily Read less