Hard Rock Hotel Riviera Maya - Hacienda | Riviera Maya, Mexico

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Hard Rock Hotel Riviera Maya - Hacienda | Riviera Maya, Mexico | Virgin Atlantic Holidays

Hard Rock Hotel Riviera Maya - Hacienda

Riviera Maya, Mexico

5 stars

Available offers

Book by 30 Sept '25 to recieve Kids, Teens and Extra Adults´ Special Rates. Terms and conditions apply. Any applicable offers have been calculated into the prices shown. Offers may not be combinable. Blackout dates apply.

Resort Credit: Receive $200 resort credit per room per night for travel until 17 Dec'25 when staying between 1 - 14 nights, book by 30 Sep ’25. Any applicable offers have been calculated into the prices shown. Offers may not be combinable. Blackout dates apply. Terms and conditions apply.

Treat the family to a little rock star treatment at Hard Rock Hotel Riviera Maya. Split into two sections, Hard Rock Hotel Riviera Maya - Hacienda is a family friendly playground packed full of fun with amenities galore. Four expansive pools and Rockaway Bay a 23-slide waterpark, twelve restaurants, endless water activities and the Roxity Kids' club should give you a good idea. Plus when staying in the Hacienda section, adults will have access to some of the restaurants, bars and facilities within the Heaven section, which has both family and adults-only areas. An All Inclusive resort, it's top-shelf all the way at the Hard Rock — there isn’t anything you’ll be denied. After a busy day (and night) your room is your sanctuary. There’s a whole variety to choose from but one thing’s for sure, you’ll have space to stretch out in plus a well-stocked mini-bar to take advantage of!

Amenities

Hobie Cats
Kayaking
Sailing
Snorkelling
Families
Honeymoon
Wedding
Bar
Evening Entertainment
Fitness Centre/Gym
Internet Access
Laundry Service
Restaurant
Room Service
Safety Deposit Box
Spa
Swimming Pool
Close to Beach

Explore the local area

In the heart of the Riviera Maya, this is the family section of Hard Rock Hotel Riviera Maya. Transfer time from airport: 1 hour 10 minutes.

Hotel Information

Room Information
Room Upgrade Information

953 rooms and suites. All with air-conditioning, LCD TV with satellite, telephone, complimentary WiFi access, turn-down service, 24-hour room service, coffee-maker, well stocked mini-bar with soda, bottled water, juice and domestic beer, safe, hairdryer, bathrobes, slippers, iron and board and a double Jacuzzi bathtub. Deluxe Gold Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 guests (3 adults & 1 child 0-17) or 2 adults and 2 children (aged 4-17 years).

All Inclusive of: all meals, premium and local branded alcoholic drinks and wine by the glass, juices and soft drinks. All activities and entertainment above unless otherwise stated. Taxes and gratuities. Use of the facilities of Hard Rock Riviera Maya - Heaven (some facilities and areas are adults-only).

Hotel details

Dining

12 restaurants and 2 bars: The Market (buffet breakfast and dinner), Pizzeto (pasta/pizza), Frida (Mexican cuisine), Zen (Japanese), Cafetto (coffee bar) Roja, Cafetto Azul, Float (snacks/drinks), Dive (snacks/drinks), Toro (Steakhouse), Ciao (Italian), Le Petit Cochon (French a la carte), La Isla (American cuisine). Plus access to a further 2 restaurants and 3 bars at the Hard Rock Hotel Riviera Maya Heaven (which are adult-only).

Fun and Games

4 swimming pools, splash park and water slide. Tranquil sea cove and private white sand beach. Access to the fitness and beauty services, Body Rock Fitness Centre, the Rock Spa®* with 50 treatment rooms, Yoga Temple and Posh Beauty Salon* at the Hard Rock Hotel Riviera Maya - Heaven (adults-only). Non-motorised water sports such as kayaking and snorkelling. Beach soccer. Tennis court. Nearby 18-hole Robert von Hagge designed golf course*. Kids Club with interactive play rooms, live shows and interactive activities (children aged 4-12 years). Music Lab, where teens can become Rockstars, DJs and even star in their own music video. The new Rockaway Bay (water park) with slides of different sizes for children, teenagers and adults, included for all the guests. Bowling Alley* with 4 lanes for adults and 4 lanes for kids, City on Fire Lazer tag*, Hyper X gaming lounge*, Escapology Escape Rooms*.

Entertainment

Daily and nightly entertainment programme.

Handy Stuff

Complimentary WiFi access. Laundry/dry-cleaning service*. 24-hour room service.

Minimum Stay

3 nights at all times.

Resort Fees

Guests staying in the Mexican state Quintana Roo are required to pay a travel tax of $11 per adult (over 15 years old). The payment can be made prior to travel, upon arrival or during your stay, as the tax will be imposed upon departure. There is also an additional Environmental Sanitation Tax of $4.25 USD per room, per night that will be added to your hotel bill (payable locally, subject to change).

Additional Information

* Denotes local charge.

Please note: some facilities in the Heaven section of the hotel are adults-only.

Trip advisor rating

4.4/5

23,198 reviews

Location
Sleep Quality
Rooms
Service
Value
Cleanliness

Excellent

70%

Very Good

13%

Average

Poor

Terrible

“One Week Vacation while residing in the Presidential Suite.”

Sep 12, 2025SANTIAGO B

Members since 2009. Our Butler(Daniel) was Outstanding and always anticipated our needs one step ahead of us and stayed available to us 24/7 from Arrival to Departure. The Best!!!!

“Hard Rocl Riviera Maya Cousins Trip”

Sep 11, 2025Cristi H

We recently spent one week at Hard Rock Riviera Maya with two other couples (adult cousins). We had a great experience. All agreed that the food was a cut above. No bad meals at any restaurant! We stayed in the Heaven section, building 1, Sky Terrace. To be honest, the rooms need regular maintenance (toilets running, A/C issues and showers not draining well) and a refresh/update. Building 2 was being renovated. Entertainment was very good. We enjoyed live music and especially the Queen Tribute and Beatles tribute. We are HOF members and our butler team of Moises & Paola were exceptional!!! We were at the hotel during LOP week and they were very busy but still managed to provide outstanding service to our group. They took care of every detail so that we could just enjoy our family time coordinating all of our reserations, spa, golf and reserved seating for shows. We made a last minute request for a charcuterie board, soft drink and ice so we could gather and Paola & Moises came through like rockstars! We also would like to give special shoutouts to... Farro restaurant - Francisco & Mateo, best waiters!! Maria, restaurant manager who makes it all happen & greets you personally with a smile! Eden Pool - Abbdias, the absolute BEST pool service all day long!! Toro restaurant - Riccardo, aka Richie Rich, takes great care and provides phenominal service! Your glass will never be empty!! We would highly recommend Hard Rock Riviera Maya!

“A great 2 weeks!”

Sep 10, 2025lissssr

Just got back from a great 2 weeks here. This was the 5th visit to this resort and I'd say it was probably my favourite. I was here to celebrate my birthday (which I don't like to celebrate now I'm getting older), Danny from the entertainments team found out it was going to be my birthday while I was here and made sure that I had a great day. In the morning, there were balloons and a banner around the pool beds, and later I was given a bottle of wine to celebrate. All the ents team made a fuss throughout the week before and again on the day, which made it a really lovely day! The ents team all made the effort to learn our names and chatted to us every day, especially Danny and Eddie! They all work so hard and they're always so friendly and full of energy despite the long hours and the temperature. I even managed to win myself a bottle during the guessing game! The shows in the evenings were amazing, especially the Queen and Coldplay tributes. All the bands playing in the afternoon and evenings were really good and played a wide range of music for everyone. The swim up room was lovely and clean, and all the drinks and snacks were replenished daily. We don't really drink alcohol so we left a note for extra soft drinks instead of the coronas which was sorted the next day. It was nice this visit to find that they were offering Corona Cero around the pool and in the bars, it was a nice alternative to just having Pepsi. We were asked frequently whether we needed anything else to drink around the blue pool, and everyone was friendly and helpful. The restaurant options are so varied. We visited Faro every morning for breakfast, and we were greeted by friendly staff, especially Jessica, Paola, and Francisco. The food was really good, and we were seated and served drinks almost immediately. We visited most restaurants in the evening, but our favourite was Zen. We enjoyed both the al a carte and hibachi menus, and left really full each time. Hopefully we'll be back soon!!

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Protection for your Package Holiday

Some of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. However, ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: https://www.atol.org/about-atol/atol-certificates.

This product offers you combinations of a hotel and flights at an inclusive price. This product enjoys the protection of the Package Travel, Package Travel and Linked Arrangements Regulations 2018.

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