Hard Rock Hotel Riviera Maya - Hacienda

Riviera Maya, Mexico

Star rating

Kids' Room within the Deluxe Family Suite
Hacienda Beach
Sun Bar
Little Big Club Playroom
Deluxe Family Suite
Rockaway Bay Water Park
Rockaway Bay Water Park
Caffeto
Kids' Room within the Deluxe Family Suite
Hacienda Beach
Sun Bar
Little Big Club Playroom
Deluxe Family Suite
Rockaway Bay Water Park
Rockaway Bay Water Park
Caffeto

The hotel

Treat the family to a little rock star treatment at Hard Rock Hotel Riviera Maya. Split into two sections, Hard Rock Hotel Riviera Maya - Hacienda is a family friendly playground packed full of fun with amenities galore. Four expansive pools and Rockaway Bay a 23-slide waterpark, twelve restaurants, endless water activities and the Roxity Kids' club should give you a good idea. Plus when staying in the Hacienda section, adults will have access to some of the restaurants, bars and facilities within the Heaven section, which has both family and adults-only areas. An All Inclusive resort, it's top-shelf all the way at the Hard Rock — there isn’t anything you’ll be denied. After a busy day (and night) your room is your sanctuary. There’s a whole variety to choose from but one thing’s for sure, you’ll have space to stretch out in plus a well-stocked mini-bar to take advantage of!

Amenities

  • Hobie Cats
  • Kayaking
  • Sailing
  • Snorkelling
  • Families
  • Honeymoon
  • Wedding
  • Bar
  • Evening Entertainment
  • Fitness Centre/Gym
  • Internet Access
  • Laundry Service

Where is it

In the heart of the Riviera Maya, this is the family section of Hard Rock Hotel Riviera Maya. Transfer time from airport: 1 hour 10 minutes.

Hotel information

953 rooms and suites. All with air-conditioning, LCD TV with satellite, telephone, complimentary WiFi access, turn-down service, 24-hour room service, coffee-maker, well stocked mini-bar with soda, bottled water, juice and domestic beer, safe, hairdryer, bathrobes, slippers, iron and board and a double Jacuzzi bathtub. Deluxe Gold Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 guests (3 adults & 1 child 0-17) or 2 adults and 2 children (aged 4-17 years).

All Inclusive of: all meals, premium and local branded alcoholic drinks and wine by the glass, juices and soft drinks. All activities and entertainment above unless otherwise stated. Taxes and gratuities. Use of the facilities of Hard Rock Riviera Maya - Heaven (some facilities and areas are adults-only).

 


 

Deluxe Partial Ocean View Double, sleeping maximum 3 adults or 2 adults and 2 children.

Diamond Rooms with the best views and locations, king-size beds guaranteed, special room service menu (select restaurant menu), nightly turn-down service, Espresso/American Coffee machine, luxury bath amenities By Rock Spa®, DVD Player/CD Player, radio/alarm clock, pillow menu, aromatherapy, professional hairdryer, exclusive beach bag, private check-in and out/late check-out and early check-in (subject to availability). Sleeping maximum 2 adults.

Deluxe Family Suites feature 2 interconnecting rooms, sleeping maximum 6 guests including children and infants (max 5 adults) or 2 adults and 4 children (minimum of 1 child aged 4–17 required).

Deluxe Family Suites include:

  • Xbox 360/DVD player in-room with a selection of Xbox games (upon request)
  • Selection of films (upon request)
  • Welcome amenities for family, fun in the sun bucket kit, mini-bathrobes and slippers
  • Kids' special room service menu
  • Mini-bar stocked with kid-friendly drinks and snacks
  • Rock Spa® bath products
  • In-room family guide with activities schedule
Rock Royalty with additional benefits as listed below, sleeping maximum 3 adults or 2 adults and 2 children. Rock Royalty inclusions:
  • Dedicated telephone concierge
  • Upgraded full-size Rock Spa® bath products
  • Aromatherapy and pillow menu
  • Complimentary 25-minute couple's massage at Rock Spa®
  • Late check out (on request)
  • Complimentary beach bag (1 per room per stay)
  • Priority booking for bali beds (additional cost)
  • Plush bathrobes and slippers (on request)
  • Sleeping mask
  • Loofah sponge and bath salts
  • 24-hour room service
  • Welcome Petit Fours
  • Rock Royalty Level Pin (limited to one pin per room per stay)
  • Selection of Guitars (Picks® program) and Crosley turntables (Wax® program) upon request
  • Priority reservations to Picks® and Wax® program
  • Espresso machine with premium coffee
 Deluxe Sky Terrace 1-Bed with sky terrace, lounge chairs and hydro spa tub, ocean views and 1 king-size bed, sleeping maximum 2 adults.

Deluxe Grand Sky Terrace 2-Bed as above with master en-suite bedroom with 1 king-size bed, a second bedroom with 2 queen-size beds, sleeping maximum 6 guests including children and infants, or 2 adults and 4 children.

Rock Suite Ocean Front 2-Bed have ocean front views with master en-suite bedroom with 1 king-size bed, a second bedroom with 2 queen-size beds, sleeping maximum 6 guests including children or 2 adults and 4 children.

Rock Suite Ocean Front Rooftop Lounge 2-Bed as above with a dining and living room area, master en-suite bedroom 1 king-size bed, a second bedroom with 2 queen-size beds, sleeping maximum 6 guests or 2 adults and 4 children.

Rock Star Suites Ocean Front have 2 bedrooms, one with 1 king-size bed and the other with 2 double beds, sleeping maximum 6 guests including children and infants. As the name suggests, this suite is fit for a Rock Star, with hooded throne seating and a custom gold and silver mirrored horse sculpture, not forgetting the Jacuzzi soaking tub in the master bedroom.

  • Book by 30 Sept '25 to recieve Kids, Teens and Extra Adults´ Special Rates.  Terms and conditions apply. Any applicable offers have been calculated into the prices shown. Offers may not be combinable. Blackout dates apply. 
  • Resort Credit: Receive $200 resort credit per room per night for travel until 17 Dec'25 when staying between 1 - 14 nights, book by 30 Sep ’25. Any applicable offers have been calculated into the prices shown. Offers may not be combinable. Blackout dates apply. Terms and conditions apply.

12 restaurants and 2 bars: The Market (buffet breakfast and dinner), Pizzeto (pasta/pizza), Frida (Mexican cuisine), Zen (Japanese), Cafetto (coffee bar) Roja, Cafetto Azul, Float (snacks/drinks), Dive (snacks/drinks), Toro (Steakhouse), Ciao (Italian), Le Petit Cochon (French a la carte), La Isla (American cuisine). Plus access to a further 2 restaurants and 3 bars at the Hard Rock Hotel Riviera Maya Heaven (which are adult-only).

Daily and nightly entertainment programme.

4 swimming pools, splash park and water slide. Tranquil sea cove and private white sand beach. Access to the fitness and beauty services, Body Rock Fitness Centre, the Rock Spa®* with 50 treatment rooms, Yoga Temple and Posh Beauty Salon* at the Hard Rock Hotel Riviera Maya - Heaven (adults-only). Non-motorised water sports such as kayaking and snorkelling. Beach soccer. Tennis court. Nearby 18-hole Robert von Hagge designed golf course*. Kids Club with interactive play rooms, live shows and interactive activities (children aged 4-12 years). Music Lab, where teens can become Rockstars, DJs and even star in their own music video. The new Rockaway Bay (water park) with slides of different sizes for children, teenagers and adults, included for all the guests. Bowling Alley* with 4 lanes for adults and 4 lanes for kids, City on Fire Lazer tag*, Hyper X gaming lounge*, Escapology Escape Rooms*.

Complimentary WiFi access. Laundry/dry-cleaning service*. 24-hour room service.

Guests staying in the Mexican state Quintana Roo are required to pay a travel tax of $11 per adult (over 15 years old). The payment can be made prior to travel, upon arrival or during your stay, as the tax will be imposed upon departure. There is also an additional Environmental Sanitation Tax of $4.25 USD per room, per night that will be added to your hotel bill (payable locally, subject to change).

3 nights at all times.

* Denotes local charge.

Please note: some facilities in the Heaven section of the hotel are adults-only.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (16233)
  • Very good (3068)
  • Average (1627)
  • Poor (948)
  • Terrible (1230)
Image of the Tripadvisor rating Salsa classes were amazing!

Aug 22, 2025 Alexia G

Chino qnd Dany boy from the entertainment team were amazing, the salsa class and the service were amazing. 100% recommend this resort.
Image of the Tripadvisor rating Legendary experience with Paola and Daniel.

Aug 22, 2025 Blue L

Paola and Daniel were amazing. They went above and beyond to make our stay comfortable and legendary. The chef’s dinner at the presidential suite was awesome. The chef espana and the servers Eric and gill were just amazing. The kids loved it. We recommend everyone to try out the HOF at hard rock Mexico.
Image of the Tripadvisor rating Fantastic Hotel- Highly recommended

Aug 22, 2025 Dreamteamgc

We stayed at the hotel between the 8th -23rd August in room 6210. Room ~~~~~ We are a family of 4 (2 Adults/2 child) our room was based in building 6 Rock Royalty level which is an upgrade option. Unfortunately in my opinion the room was very small despite it being an ‘upgrade’ option. We had two double beds and an extra small single bed… Read more
We stayed at the hotel between the 8th -23rd August in room 6210. Room ~~~~~ We are a family of 4 (2 Adults/2 child) our room was based in building 6 Rock Royalty level which is an upgrade option. Unfortunately in my opinion the room was very small despite it being an ‘upgrade’ option. We had two double beds and an extra small single bed provided. The room has a large jacuzzi type bath which takes up a lot of space. I understand the Hard Rock brought the resort from another company so are limited with the adjustments to room size however I think the price for the room should reflect this. The location of Block 6 is perfect. 2 minute walk from the two main pools and close to the brilliant Toro steakhouse. Pools ~~~~ There is an area ideal for young children as it has soft flooring and plenty of water features that they can play in for hours. There are two main pools. One is used for the daily activities which are brilliant and the other has a small water slide and a swim up bar. The pools are always clean looking and maintained throughout the day. There are 3 food options around the pool area (burgers/tacos etc) Plenty of sun-bed options however for legendary guests (another upgrade) there are selection of beds pre-reserved with their family name, which on majority of occasions are not really used until much later in the day which is a frustration as the hotel implement a 30-45 minute rule on non legendary guests who leave their beds unattended so I would suggest choose your select your beds early and keep the pool team updated when going for meals so your stuff isn’t removed. Restaurants ~~~~~~~~~ There is plenty of variety. The Market is the main one for all your meals. They have Zen(Chinese) where the chef cooks by way of a performance. Toro (Steakhouse) Ciao (Italian) plus other choices. You can visit as many times as you like. The food quality and choice is very good. All restaurants are first come first serve but generally the wait time is very low unless you are in a big group. There is a cafe which provides sandwiches/ Ice cream and yummy biscuits all day every day. Room service ~~~~~~~~~~ Very good choice of food and tasty. Can order via phone or tablet in room. I ordered via phone and ended up not receiving one meal. Unfortunately the staff member didn’t return or make any arrangements for the missing meal so that was a little disappointing. Entertainment ~~~~~~~~~~~ Every day plenty of activities which change daily. Brilliant music. Plenty of opportunities for kids & adults to win prizes. The entertainment team are brilliant. Evening entertainment is also brilliant. Vibe city is a great place for kids and adults to visit during the day/evening. Activities range from Laser Tag (brilliant), trampolining, bowling and video gaming - all additional costs but worth it and not expensive. Staff ~~~~ All brilliant from housekeeping to restaurant/ entertainment team. They all show an interest in making the guest feel welcome. Entertainment team - All fantastic. Giggie/Poncho/Valeria/Eimos/Ovi/ Grecia & Luna. They took the time to make personalized baseball caps for my whole family. Pool/Towel team - Especially Alex & Sara/ Melisa & Demian & Bryan were all fantastic and so welcoming daily, constantly checking if there is anything else they can do for you. Cafetto- Lou, always welcoming and would have my morning coffee ready for me before reaching the counter. Fantastic service. Conclusion ~~~~~~~~ Personally for me I give this hotel 4 out of 5 only due to the room size. I would highly recommend this hotel to others. The staff are awesome, the food is tasty and the weather is amazing. You will not be disappointed staying at Hard Rock. Thank you for an amazing experience. Remember ‘Keep Rocking’ Read less
Image of the Tripadvisor rating The Vaction That Never Was. Now I understand why it's called the Hard Rock.

Aug 22, 2025 CrisKing2024 Somerset, New Jersey

I was very disappointed, let's start with they didn't have face cloth to give out they gave only body towels, they air conditioning went out for a full day so my spouse and I were stuck in a muggy room could not enjoy the beach because of the seaweed and it smelled horrible because of the seaweed build up that was allowed to just build up also the… Read more
I was very disappointed, let's start with they didn't have face cloth to give out they gave only body towels, they air conditioning went out for a full day so my spouse and I were stuck in a muggy room could not enjoy the beach because of the seaweed and it smelled horrible because of the seaweed build up that was allowed to just build up also the food was a 4 out of 10. Once back in the states my spouse suffered from a Stomach Virus and IBS for 2wks. Oh on top of the resort losing power in the rooms the water was also out for a extended period of time. Read less
Image of the Tripadvisor rating HR Riviera Maya - awesome family vacation

Aug 22, 2025 Expedition752097

We had a great time with tge entertainment team with Valeria y Hector. The made every activity a blast for the kids. Cesar y Carmen from the pool waiters made sure our dribks were filled.