Hard Rock Hotel Riviera Maya - Hacienda

Riviera Maya, Mexico

Star rating

The hotel

Treat the family to a little rock star treatment at Hard Rock Hotel Riviera Maya. Split into two sections, Hard Rock Hotel Riviera Maya - Hacienda is a family friendly playground packed full of fun with amenities galore. Four expansive pools and Rockaway Bay a 23-slide waterpark, twelve restaurants, endless water activities and the Roxity Kids' club should give you a good idea. Plus when staying in the Hacienda section, adults will have access to some of the restaurants, bars and facilities within the Heaven section, which has both family and adults-only areas. An All Inclusive resort, it's top-shelf all the way at the Hard Rock — there isn’t anything you’ll be denied. After a busy day (and night) your room is your sanctuary. There’s a whole variety to choose from but one thing’s for sure, you’ll have space to stretch out in plus a well-stocked mini-bar to take advantage of!

Amenities

  • Hobie Cats
  • Kayaking
  • Sailing
  • Snorkelling
  • Families
  • Honeymoon
  • Wedding
  • Bar
  • Evening Entertainment
  • Fitness Centre/Gym
  • Internet Access
  • Laundry Service

Where is it

In the heart of the Riviera Maya, this is the family section of Hard Rock Hotel Riviera Maya. Transfer time from airport: 1 hour 10 minutes.

Hotel information

953 rooms and suites. All with air-conditioning, LCD TV with satellite, telephone, complimentary WiFi access, turn-down service, 24-hour room service, coffee-maker, well stocked mini-bar with soda, bottled water, juice and domestic beer, safe, hairdryer, bathrobes, slippers, iron and board and a double Jacuzzi bathtub. Deluxe Gold Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 guests (3 adults & 1 child 0-17) or 2 adults and 2 children (aged 4-17 years).

All Inclusive of: all meals, premium and local branded alcoholic drinks and wine by the glass, juices and soft drinks. All activities and entertainment above unless otherwise stated. Taxes and gratuities. Use of the facilities of Hard Rock Riviera Maya - Heaven (some facilities and areas are adults-only).

 


 

Deluxe Partial Ocean View Double, sleeping maximum 3 adults or 2 adults and 2 children.

Diamond Rooms with the best views and locations, king-size beds guaranteed, special room service menu (select restaurant menu), nightly turn-down service, Espresso/American Coffee machine, luxury bath amenities By Rock Spa®, DVD Player/CD Player, radio/alarm clock, pillow menu, aromatherapy, professional hairdryer, exclusive beach bag, private check-in and out/late check-out and early check-in (subject to availability). Sleeping maximum 2 adults.

Deluxe Family Suites feature 2 interconnecting rooms, sleeping maximum 6 guests including children and infants (max 5 adults) or 2 adults and 4 children (minimum of 1 child aged 4–17 required).

Deluxe Family Suites include:

  • Xbox 360/DVD player in-room with a selection of Xbox games (upon request)
  • Selection of films (upon request)
  • Welcome amenities for family, fun in the sun bucket kit, mini-bathrobes and slippers
  • Kids' special room service menu
  • Mini-bar stocked with kid-friendly drinks and snacks
  • Rock Spa® bath products
  • In-room family guide with activities schedule
Rock Royalty with additional benefits as listed below, sleeping maximum 3 adults or 2 adults and 2 children. Rock Royalty inclusions:
  • Dedicated telephone concierge
  • Upgraded full-size Rock Spa® bath products
  • Aromatherapy and pillow menu
  • Complimentary 25-minute couple's massage at Rock Spa®
  • Late check out (on request)
  • Complimentary beach bag (1 per room per stay)
  • Priority booking for bali beds (additional cost)
  • Plush bathrobes and slippers (on request)
  • Sleeping mask
  • Loofah sponge and bath salts
  • 24-hour room service
  • Welcome Petit Fours
  • Rock Royalty Level Pin (limited to one pin per room per stay)
  • Selection of Guitars (Picks® program) and Crosley turntables (Wax® program) upon request
  • Priority reservations to Picks® and Wax® program
  • Espresso machine with premium coffee
 Deluxe Sky Terrace 1-Bed with sky terrace, lounge chairs and hydro spa tub, ocean views and 1 king-size bed, sleeping maximum 2 adults.

Deluxe Grand Sky Terrace 2-Bed as above with master en-suite bedroom with 1 king-size bed, a second bedroom with 2 queen-size beds, sleeping maximum 6 guests including children and infants, or 2 adults and 4 children.

Rock Suite Ocean Front 2-Bed have ocean front views with master en-suite bedroom with 1 king-size bed, a second bedroom with 2 queen-size beds, sleeping maximum 6 guests including children or 2 adults and 4 children.

Rock Suite Ocean Front Rooftop Lounge 2-Bed as above with a dining and living room area, master en-suite bedroom 1 king-size bed, a second bedroom with 2 queen-size beds, sleeping maximum 6 guests or 2 adults and 4 children.

Rock Star Suites Ocean Front have 2 bedrooms, one with 1 king-size bed and the other with 2 double beds, sleeping maximum 6 guests including children and infants. As the name suggests, this suite is fit for a Rock Star, with hooded throne seating and a custom gold and silver mirrored horse sculpture, not forgetting the Jacuzzi soaking tub in the master bedroom.

  • Book by 30 Sept '25 to recieve Kids, Teens and Extra Adults´ Special Rates.  Terms and conditions apply. Any applicable offers have been calculated into the prices shown. Offers may not be combinable. Blackout dates apply. 
  • Resort Credit: Receive $200 resort credit per room per night for travel until 17 Dec'25 when staying between 1 - 14 nights, book by 30 Sep ’25. Any applicable offers have been calculated into the prices shown. Offers may not be combinable. Blackout dates apply. Terms and conditions apply.

12 restaurants and 2 bars: The Market (buffet breakfast and dinner), Pizzeto (pasta/pizza), Frida (Mexican cuisine), Zen (Japanese), Cafetto (coffee bar) Roja, Cafetto Azul, Float (snacks/drinks), Dive (snacks/drinks), Toro (Steakhouse), Ciao (Italian), Le Petit Cochon (French a la carte), La Isla (American cuisine). Plus access to a further 2 restaurants and 3 bars at the Hard Rock Hotel Riviera Maya Heaven (which are adult-only).

Daily and nightly entertainment programme.

4 swimming pools, splash park and water slide. Tranquil sea cove and private white sand beach. Access to the fitness and beauty services, Body Rock Fitness Centre, the Rock Spa®* with 50 treatment rooms, Yoga Temple and Posh Beauty Salon* at the Hard Rock Hotel Riviera Maya - Heaven (adults-only). Non-motorised water sports such as kayaking and snorkelling. Beach soccer. Tennis court. Nearby 18-hole Robert von Hagge designed golf course*. Kids Club with interactive play rooms, live shows and interactive activities (children aged 4-12 years). Music Lab, where teens can become Rockstars, DJs and even star in their own music video. The new Rockaway Bay (water park) with slides of different sizes for children, teenagers and adults, included for all the guests. Bowling Alley* with 4 lanes for adults and 4 lanes for kids, City on Fire Lazer tag*, Hyper X gaming lounge*, Escapology Escape Rooms*.

Complimentary WiFi access. Laundry/dry-cleaning service*. 24-hour room service.

Guests staying in the Mexican state Quintana Roo are required to pay a travel tax of $11 per adult (over 15 years old). The payment can be made prior to travel, upon arrival or during your stay, as the tax will be imposed upon departure. There is also an additional Environmental Sanitation Tax of $4.25 USD per room, per night that will be added to your hotel bill (payable locally, subject to change).

3 nights at all times.

* Denotes local charge.

Please note: some facilities in the Heaven section of the hotel are adults-only.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (16171)
  • Very good (3056)
  • Average (1623)
  • Poor (944)
  • Terrible (1229)
Image of the Tripadvisor rating 5 Stars!!

Jul 31, 2025 Tina P

We haven’t been back to this HR location since before Covid so the updates have been great! We stayed on the Heaven side as it is much quieter and less crowded especially in the restaurants. Our butler, Lucio, is excellent! He was on it prior to our arrival and we were surprised to see him upon our arrival as we landed early AM from a red-eye… Read more
We haven’t been back to this HR location since before Covid so the updates have been great! We stayed on the Heaven side as it is much quieter and less crowded especially in the restaurants. Our butler, Lucio, is excellent! He was on it prior to our arrival and we were surprised to see him upon our arrival as we landed early AM from a red-eye flight. Out of all of the Legendary properties, we appreciate the level of service Lucio has shown us and we hope to have him again on our next visit! Read less
Image of the Tripadvisor rating Great but some major drawbacks

Jul 31, 2025 Vacationer768209

Travelling with two kids aged 4 and 6 and partner for 10 nights. The good: 1. Gorgeous resort, always kept clean, staff are so friendly and keen to help with drinks and service constantly and do it with genuine warmth. (Tips obviously help). 2. A few mentions for some exceptional staff members - in Isla, Napoles, Bryan, Victor and Ricardo… Read more
Travelling with two kids aged 4 and 6 and partner for 10 nights. The good: 1. Gorgeous resort, always kept clean, staff are so friendly and keen to help with drinks and service constantly and do it with genuine warmth. (Tips obviously help). 2. A few mentions for some exceptional staff members - in Isla, Napoles, Bryan, Victor and Ricardo always made sure my family were well looked after, especially as I’m allergic to gluten and look this very seriously 3. Fernando in concierge. Such a heart warming person and so keen to help. 4. Teresita, Luis and Margarita at the blue pool were amazing. 5. David and Paty at Frida went out of their way to make sure we could get what the kids wanted to eat- even if it meant that she had to go to another restaurant so the kids were kept happy! 5. All the restaurants were great - incredible quality including in the buffet dinner shows. Entertainment is top notch. 6. Vibe city is amazing for kids and the water park. They should sell socks for those who forget to bring them- could be a cheap money spinner too! The bad: 1. The rooms are so small - it does not work for a family of 4 and I find it surprising that most of the resort is like that. 2. I would go back to this resort if it wasn’t for the sun bed situation. The sun bed were all taken come 9am- sometimes by 7am. With lots of reservations but no one around. The pool boys did their best (again tips help) to accommodate but this is a big no no for anywhere that purports to be 5 star. It should not be a scramble to get a subbed when everyone wants to be by the pool. Having said this- it is ok by the lagoons. I’d like a conversation with concierge about this as this needs to be improved. Overall it’s a great hotel and top notch for food and drinks. Wine in the all inclusive could definitely do with improving but there are plenty of other options for cocktails etc. It would be great if there was some chilled music before 11am rather than loud music all day long but it is the hard rock. The room size and sun bed wars are off putting though so definitely something to bear in mind despite how lovely the staff are. Read less
Image of the Tripadvisor rating Printing

Jul 30, 2025 Aziz J

Maurizzio in concierge was an excellent help. We wanted to print something for our business and he helped us with the print out
Image of the Tripadvisor rating Absolutely amazing

Jul 30, 2025 Layla B

This was amazing. i loved the shows and the neon show was a great family time! I highly recommend. I had a great time with axel and ovi!
Image of the Tripadvisor rating Great!!!!

Jul 30, 2025 simone B

Entertainment staff was excellent the shows the pool and all the staff was amazing I would reccomend to everyone!!!! Very good room service and clean rooms!