Hard Rock Hotel Riviera Maya - Hacienda

Riviera Maya, Mexico

Star rating

Kids' Room within the Deluxe Family Suite
Hacienda Beach
Sun Bar
Little Big Club Playroom
Deluxe Family Suite
Rockaway Bay Water Park
Rockaway Bay Water Park
Caffeto
Kids' Room within the Deluxe Family Suite
Hacienda Beach
Sun Bar
Little Big Club Playroom
Deluxe Family Suite
Rockaway Bay Water Park
Rockaway Bay Water Park
Caffeto

The hotel

Treat the family to a little rock star treatment at Hard Rock Hotel Riviera Maya. Split into two sections, Hard Rock Hotel Riviera Maya - Hacienda is a family friendly playground packed full of fun with amenities galore. Four expansive pools and Rockaway Bay a 23-slide waterpark, twelve restaurants, endless water activities and the Roxity Kids' club should give you a good idea. Plus when staying in the Hacienda section, adults will have access to some of the restaurants, bars and facilities within the Heaven section, which has both family and adults-only areas. An All Inclusive resort, it's top-shelf all the way at the Hard Rock — there isn’t anything you’ll be denied. After a busy day (and night) your room is your sanctuary. There’s a whole variety to choose from but one thing’s for sure, you’ll have space to stretch out in plus a well-stocked mini-bar to take advantage of!

Amenities

  • Hobie Cats
  • Kayaking
  • Sailing
  • Snorkelling
  • Families
  • Honeymoon
  • Wedding
  • Bar
  • Evening Entertainment
  • Fitness Centre/Gym
  • Internet Access
  • Laundry Service

Where is it

In the heart of the Riviera Maya, this is the family section of Hard Rock Hotel Riviera Maya. Transfer time from airport: 1 hour 10 minutes.

Hotel information

953 rooms and suites. All with air-conditioning, LCD TV with satellite, telephone, complimentary WiFi access, turn-down service, 24-hour room service, coffee-maker, well stocked mini-bar with soda, bottled water, juice and domestic beer, safe, hairdryer, bathrobes, slippers, iron and board and a double Jacuzzi bathtub. Deluxe Gold Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 guests (3 adults & 1 child 0-17) or 2 adults and 2 children (aged 4-17 years).

All Inclusive of: all meals, premium and local branded alcoholic drinks and wine by the glass, juices and soft drinks. All activities and entertainment above unless otherwise stated. Taxes and gratuities. Use of the facilities of Hard Rock Riviera Maya - Heaven (some facilities and areas are adults-only).

 


 

Deluxe Partial Ocean View Double, sleeping maximum 3 adults or 2 adults and 2 children.

Diamond Rooms with the best views and locations, king-size beds guaranteed, special room service menu (select restaurant menu), nightly turn-down service, Espresso/American Coffee machine, luxury bath amenities By Rock Spa®, DVD Player/CD Player, radio/alarm clock, pillow menu, aromatherapy, professional hairdryer, exclusive beach bag, private check-in and out/late check-out and early check-in (subject to availability). Sleeping maximum 2 adults.

Deluxe Family Suites feature 2 interconnecting rooms, sleeping maximum 6 guests including children and infants (max 5 adults) or 2 adults and 4 children (minimum of 1 child aged 4–17 required).

Deluxe Family Suites include:

  • Xbox 360/DVD player in-room with a selection of Xbox games (upon request)
  • Selection of films (upon request)
  • Welcome amenities for family, fun in the sun bucket kit, mini-bathrobes and slippers
  • Kids' special room service menu
  • Mini-bar stocked with kid-friendly drinks and snacks
  • Rock Spa® bath products
  • In-room family guide with activities schedule
Rock Royalty with additional benefits as listed below, sleeping maximum 3 adults or 2 adults and 2 children. Rock Royalty inclusions:
  • Dedicated telephone concierge
  • Upgraded full-size Rock Spa® bath products
  • Aromatherapy and pillow menu
  • Complimentary 25-minute couple's massage at Rock Spa®
  • Late check out (on request)
  • Complimentary beach bag (1 per room per stay)
  • Priority booking for bali beds (additional cost)
  • Plush bathrobes and slippers (on request)
  • Sleeping mask
  • Loofah sponge and bath salts
  • 24-hour room service
  • Welcome Petit Fours
  • Rock Royalty Level Pin (limited to one pin per room per stay)
  • Selection of Guitars (Picks® program) and Crosley turntables (Wax® program) upon request
  • Priority reservations to Picks® and Wax® program
  • Espresso machine with premium coffee
 Deluxe Sky Terrace 1-Bed with sky terrace, lounge chairs and hydro spa tub, ocean views and 1 king-size bed, sleeping maximum 2 adults.

Deluxe Grand Sky Terrace 2-Bed as above with master en-suite bedroom with 1 king-size bed, a second bedroom with 2 queen-size beds, sleeping maximum 6 guests including children and infants, or 2 adults and 4 children.

Rock Suite Ocean Front 2-Bed have ocean front views with master en-suite bedroom with 1 king-size bed, a second bedroom with 2 queen-size beds, sleeping maximum 6 guests including children or 2 adults and 4 children.

Rock Suite Ocean Front Rooftop Lounge 2-Bed as above with a dining and living room area, master en-suite bedroom 1 king-size bed, a second bedroom with 2 queen-size beds, sleeping maximum 6 guests or 2 adults and 4 children.

Rock Star Suites Ocean Front have 2 bedrooms, one with 1 king-size bed and the other with 2 double beds, sleeping maximum 6 guests including children and infants. As the name suggests, this suite is fit for a Rock Star, with hooded throne seating and a custom gold and silver mirrored horse sculpture, not forgetting the Jacuzzi soaking tub in the master bedroom.

12 restaurants and 2 bars: The Market (buffet breakfast and dinner), Pizzeto (pasta/pizza), Frida (Mexican cuisine), Zen (Japanese), Cafetto (coffee bar) Roja, Cafetto Azul, Float (snacks/drinks), Dive (snacks/drinks), Toro (Steakhouse), Ciao (Italian), Le Petit Cochon (French a la carte), La Isla (American cuisine). Plus access to a further 2 restaurants and 3 bars at the Hard Rock Hotel Riviera Maya Heaven (which are adult-only).

Daily and nightly entertainment programme.

4 swimming pools, splash park and water slide. Tranquil sea cove and private white sand beach. Access to the fitness and beauty services, Body Rock Fitness Centre, the Rock Spa®* with 50 treatment rooms, Yoga Temple and Posh Beauty Salon* at the Hard Rock Hotel Riviera Maya - Heaven (adults-only). Non-motorised water sports such as kayaking and snorkelling. Beach soccer. Tennis court. Nearby 18-hole Robert von Hagge designed golf course*. Kids Club with interactive play rooms, live shows and interactive activities (children aged 4-12 years). Music Lab, where teens can become Rockstars, DJs and even star in their own music video. The new Rockaway Bay (water park) with slides of different sizes for children, teenagers and adults, included for all the guests. Bowling Alley* with 4 lanes for adults and 4 lanes for kids, City on Fire Lazer tag*, Hyper X gaming lounge*, Escapology Escape Rooms*.

Complimentary WiFi access. Laundry/dry-cleaning service*. 24-hour room service.

Guests staying in the Mexican state Quintana Roo are required to pay a travel tax of $11 per adult (over 15 years old). The payment can be made prior to travel, upon arrival or during your stay, as the tax will be imposed upon departure. There is also an additional Environmental Sanitation Tax of $4.25 USD per room, per night that will be added to your hotel bill (payable locally, subject to change).

3 nights at all times.

Hard Rock Hotel Riviera Maya - Hacienda from £1,699

Prices are per person based on two adults travelling in the month of June 2025, staying for 7 nights at Grand Decameron on an All-Inclusive board basis. Price includes return Economy Classic flights from London Heathrow to Jamaica and include all applicable taxes and fuel surcharges which are correct at time of publishing and are subject to change. Bookings are subject to availability and standard terms and conditions apply. Virgin Atlantic Holidays reserves the right to (i) withdraw the promoted price (ii) cancel or change the advertised price, (iii) amend these terms and conditions at any time if circumstances make this necessary and without further notice. For full Virgin Atlantic Standard Terms and Conditions please visit https://www.virginatlantic.com/holidays/customer-support/terms-and-conditions

 

* denotes local charge.

Please note: some facilities in the Heaven section of the hotel are adults-only.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (15979)
  • Very good (3037)
  • Average (1617)
  • Poor (934)
  • Terrible (1216)
Image of the Tripadvisor rating A Great Wedding Vacation

Jun 1, 2025 kenita k Newark, Ohio

First of all Moises and Paola absolutely ROCKED IT!! They helped out with everything during our stay - amazing!! With our son's & now daughter's wedding during the stay, their help was truly appreciated. Can't say how great they were. Also, the staff at breakfast in Faro Restaurant were so friendly and warm. We had several staff wait on us and… Read more
First of all Moises and Paola absolutely ROCKED IT!! They helped out with everything during our stay - amazing!! With our son's & now daughter's wedding during the stay, their help was truly appreciated. Can't say how great they were. Also, the staff at breakfast in Faro Restaurant were so friendly and warm. We had several staff wait on us and they were all great. What a refreshing way to start your day. Well Done!! The overall food in the restaurants were better than the last visit. We really enjoyed Le Petit Cochon. The food on the last visit was not up to the standard but this trip it was excellent. The only downside to the trip was the physical appearance and upkeep of our room (swim up room). The dated rooms are in need of refurbished in the worst way possible. As a HOF member, we expect better rooms unless they are all like the one we had. The room updates needs to be addressed in an urgent manner. Overall we had a wonderful trip and with the exceptional staff we could not have had a better time. Read less
Image of the Tripadvisor rating Great concierge service !

May 31, 2025 DayTrip61703040676

My stay at the Hard Rock Riviera Maya Hotel was amazing, and it was all thanks to Mauricio and Enrique from the concierge team! Mauricio is simply charming: attentive, always with a ready smile, and full of ideas to make my trip unforgettable. Enrique was just as attentive, always ready with a solution and a relaxed attitude that inspires… Read more
My stay at the Hard Rock Riviera Maya Hotel was amazing, and it was all thanks to Mauricio and Enrique from the concierge team! Mauricio is simply charming: attentive, always with a ready smile, and full of ideas to make my trip unforgettable. Enrique was just as attentive, always ready with a solution and a relaxed attitude that inspires confidence. Together, they made my vacation perfect. They helped with reservations, recommended amazing activities, and were always available for any questions. Thank you for making my experience even more special! I highly recommend staying here and letting Mauricio and Enrique guide you. They’re the best! Read less
Image of the Tripadvisor rating VIP upgrade

May 31, 2025 Marisa D

Family of 5, chose to upgrade to presidential suite with butler service at check-in. Room in building 4 had an amazing ocean front view and our butlers Gabriel and Naef took great care of all our needs. Highly recommend upgrading, so worth it! Melisa at the blue pool did a fantastic job making my husband’s birthday special. All of the staff… Read more
Family of 5, chose to upgrade to presidential suite with butler service at check-in. Room in building 4 had an amazing ocean front view and our butlers Gabriel and Naef took great care of all our needs. Highly recommend upgrading, so worth it! Melisa at the blue pool did a fantastic job making my husband’s birthday special. All of the staff was very attentive and work hard to make your vacation special. Our 12 year old enjoyed laser tag and gaming in vibe city. The water park was a nice break from the pool but only entertained him for about an hour. We went to the Fire and Water, Queen and Neon humans shows. All were good! Everyone enjoyed the foam pool party! Read less
Image of the Tripadvisor rating The best thing about the hotel is..... Vibe City!!

May 31, 2025 Leilani R

It was the best vacation I could have had, the hotel is very luxurious, from the reception the staff is very friendly, especially the staff at Vibe City, Everyone is very fun and friendly. Jael, René, Carlos, Manuel, Ricardo, Eduardo, Marco, Rawri, Iván, Edna, Ari, Mishelle, Fernanda, Alejandro, Ale, Roberto, Edgar and Ely they are super friendly… Read more
It was the best vacation I could have had, the hotel is very luxurious, from the reception the staff is very friendly, especially the staff at Vibe City, Everyone is very fun and friendly. Jael, René, Carlos, Manuel, Ricardo, Eduardo, Marco, Rawri, Iván, Edna, Ari, Mishelle, Fernanda, Alejandro, Ale, Roberto, Edgar and Ely they are super friendly and fun, very attentive to what we needed in any area, very friendly with my children at all times, Definitely the best thing about the hotel is the vibe city Read less
Image of the Tripadvisor rating Family holiday

May 31, 2025 620nie

Overall the hotel is great for families with lots of activities for the children. However a few things need to improve for us to give 5 star and to return back. The worst was the sunbeds by the pool which was pretty much all reserved by 9am every morning. There are the ones for the legendary/upper class ones with butlers service but also other… Read more
Overall the hotel is great for families with lots of activities for the children. However a few things need to improve for us to give 5 star and to return back. The worst was the sunbeds by the pool which was pretty much all reserved by 9am every morning. There are the ones for the legendary/upper class ones with butlers service but also other general guests leaving there personal stuffs and towels on the sunbeds (regardless of notices near the towel station and around the pool that they cannot be reserved) this basically ruin every morning, having to look for a sunbed! Buffet for breakfast, lunch and dinner was good, with variety however the downside was that there was no selection of fruits at dinner time and limited at lunch. We have 2 children, 3.5 and 7 years old. Obviously my 3.5 yo wasn't allowed in the main kids club but the massive disadvantage is i couldn't even go with him in the main club. There is a section for 0 to 3 but not very equipped for 3.5 yo children (very much for babies). In other hotel we were able to go in the kids club with the under 4s and do the activities such as craft etc with them. They couldn't do the trampoline together either. The plus side was the mini bowling and the softplay. The splash park and waterpark is in a separate area and open at 11am which was late for us. At least they could have let people in to use the splash park at 10am and open only the water park at 11am. Room was quite small for a family of 4 with 2 double beds and a big tub in the room taking all the space. We were also given a connecting room so basically we heard the guests next door, their conversations, their loud alarm (which woke us up every morning at 6.30am!!). The shows in the evening were good, especially Queen tribute! Read less