Loews Sapphire Falls at Universal Orlando Resort will take you to a paradise in the heart of the tropics. Blue waterfalls cascade over lush grounds, and in the distance the calming sounds of steel drums call you to take in the scenic water views. Ease into ‘island time’ and let go. Kids will love the pool, complete with water slide, games, and somewhere to grab some food without stepping too far from the lounger. And when it’s time to go and explore the parks, you’ll enjoy exclusive benefits like Early Park Admission† to The Wizarding World of Harry Potter™ and Universal’s Volcano Bay (select attractions, valid theme park admission required), and complimentary transport to Universal's 3 theme parks and Universal CityWalk via water taxi and shuttle bus. It's a great way to experience all that Universal Orlando Resort has to offer.
Amenities
Families
Bar
Fitness Centre/Gym
Games Room
Hot tub
Restaurant
Safety Deposit Box
Swimming Pool
Valet parking
Close to Universal Orlando Resort
Where is it
A short water taxi or shuttle ride from all three theme parks and Universal CityWalk entertainment complex. Transfer time from Orlando International Airport: 20 minutes.
Hotel information
1000 rooms and suites. All with air-conditioning, 49" flat screen TV, mini-fridge, tea/coffee-making facilities, hairdryer, and iron and board.
Standard Rooms are 321 sq ft have 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.
Housekeeping is provided daily.
Lagoon View Rooms are 321 sq ft, with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.
Pool View Rooms are 321 sq ft and have views of the pool, with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.
King Suites are 595 sq ft and have a separate living room, with 1 king-size bed and pull-out sofa bed, sleeping maximum 3 adults or 2 adults and 2 children.
Kids Suites are larger family suites at 529 sq ft, featuring two separate bedrooms. With 1 king-size bed in the master bedroom and twin beds in the second bedroom, sleeping maximum 4 adults or 2 adults and 2 children.
Please note: all rooms can have an additional rollaway bed, sleeping a 3rd child. Rollaway beds are at an additional cost, payable locally.
A short water taxi or shuttle ride from all three theme parks and Universal CityWalk entertainment complex. Self-parking $36, valet parking $45, both plus tax, per day (payable locally, subject to change). Visitors with an Electric Vehicle (EV) or a Plug-In Hybrid Electric Vehicle (PHEV) who use valet parking can now take advantage of a complimentary "electric fill-up" at no extra charge.
Amatista Cookhouse™ (Caribbean cuisine, open for breakfast, lunch and dinner). Drhum Club Kantine (poolside dining, open for lunch and dinner). Strong Water Tavern^ (bar with rum tasting sessions and tapas). New Dutch Trading Co.™ (grab-and-go food). 24-hour room service*.
Resort-style pool with waterslide, children’s play area, poolside games, hot tub, sun loungers and private cabanas*. Fitness centre. Kids' Camp*. Games room*. Access to MANDARA Spa®* at nearby Loews Portofino Bay Hotel.
Resort-wide charging privileges with your room key card. Complimentary delivery of merchandise purchased throughout the resort to your hotel. Wake-up calls from one of your favourite Universal Orlando characters. Universal Studios Store. Concierge. Universal Vacation Planning Centre. Complimentary WiFi.
Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. To discover all the special assistance services we offer please see additional information below.
Please note: One person must be 21 years or over in the room to check-in.
Please note: Water taxi not available for transportation to Universal’s Volcano Bay.
†Requires theme park admission. Early Park Admission begins up to one (1) hour prior to regular scheduled park opening to either Universal Studios Florida or Universal’s Islands of Adventure as determined by Universal Orlando. Early Park Admission begins up to one (1) hour prior to regular scheduled park opening for Universal’s Volcano Bay. Valid at select attractions at each park. Attractions are subject to substitutions without notice. Additional restrictions may apply.
This hotel is fantastic! We had a lagoon view room 4312 looking directly at Islands of Adventure with the Hulk coaster. The water taxi is a good option for transport to and from the park or there is the garden path walkway about a 10 min walk to park. The hotel pool is a decent size, lots of activities and a good bar. The hotel bar is called…
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This hotel is fantastic! We had a lagoon view room 4312 looking directly at Islands of Adventure with the Hulk coaster. The water taxi is a good option for transport to and from the park or there is the garden path walkway about a 10 min walk to park. The hotel pool is a decent size, lots of activities and a good bar. The hotel bar is called strong water tavern and is very relaxed, serves good tapas style food. We bought a smores kit from the hotel shop and headed straight to the outside seating fire pit. I would recommend this Universal on site to anyone and please don’t pay any attention to the negative reviews. My only negative comment is the hotel does not offer express passes as part of the stay and i really think Universal should reconsider their position on this given the price point of Sapphire Falls. Hope to be back soon!!!!
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Great Experience; extra special service from the team
Jul 17, 2025Arie E
We just finished a week and 1/2 stay at both Helios and Sapphire Falls. We've stayed at Sapphire Falls 6 times already with our family, and we always love our stay there. However, this time was even more appreciated as the staff there, particularly the Concierge team and front desk team were extra accommodating and helpful, going way beyond the…
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We just finished a week and 1/2 stay at both Helios and Sapphire Falls. We've stayed at Sapphire Falls 6 times already with our family, and we always love our stay there. However, this time was even more appreciated as the staff there, particularly the Concierge team and front desk team were extra accommodating and helpful, going way beyond the basics. For example, we wanted to stay an extra day and the price had increased significantly from when we booked. The concierge team, specifically Rafael and Brielle, helped us with the support of Lindsey from the management side, to book or same room for the extra date at a much better rate. They didn't have to do this, but this team specifically went out of their way to help. I really appreciated them taking the time to listen and for Rafael taking the time to go and speak to Lindsey - he didn't have to do that but still went out of his way. As we booked this extra day, I mentioned in passing to front desk team, Katelyn and Alex, that we had a birthday in the family, and not only were they so helpful and warm when booking our extra day, but they sent up a gift basket and wine with a really nice note. It's this kind of attention that makes us appreciate going back to a resort like Sapphire Falls, not just for the amazing resort and amenities themselves, but for the attentive and kind service. Syl was also great when we first arrived, and was definitely on the ball when we first go there - really knows his stuff and how to treat guests. I also want to mention Marie who came to clean our room after a small, messy accident by one of our children - she went out of her way to not only help to clean the sheets in the evening, but do a further clean-up of our room. The above team members were extra kind, so while I don't typically write reviews, I specifically wanted to do so here. Thank you Sapphire Falls for a great stay and see you again next year!
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Beautiful and Clean Resort
Jul 11, 2025Caitlyn W
This a beautiful resort and kept very clean. All team members were kind and helpful. The pool is beautiful and thoroughly enjoyable. The boat ride to city walk and bus rides to epic are easy to navigate. If you’re up for a longish walk to city walk, that’s not bad either.
It's fine for what it is.
Jul 4, 2025davidsR7497GTOy-Mittelberg, Germany
Spent a week here. Plus points, staff, shuttle boat to City Walk, large pool, daily room cleaning.
Negative points, pool loungers are the most uncomfortable ever. Rooms have little storage. Grab and go shop is expensive and poor quality. Not sure where they get their coffee, but it is unpleasant. The Hotel Bar is small, not sure it's even a bar,…
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Spent a week here. Plus points, staff, shuttle boat to City Walk, large pool, daily room cleaning.
Negative points, pool loungers are the most uncomfortable ever. Rooms have little storage. Grab and go shop is expensive and poor quality. Not sure where they get their coffee, but it is unpleasant. The Hotel Bar is small, not sure it's even a bar, more of a shelf, limited seating. Parking seems very expensive, for a resort hotel. There are no laundry facilities like in other resort hotels.
Tips.. There is a Starbucks next door. There is an amazing top floor bar at the hotel next door, like a proper grown ups bar. Use an Uber if there is heavy rain , as the water taxi isn't waterproof. Epic is 20 mins bus ride away. The first bus was full 15 minutes before departure, leaving kids crying on the sidewalk.
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Mixed feelings
Jun 26, 2025threedragonsBristol, Tennessee
I have mixed feelings on this hotel. We visited with a very large group.
Pros-Staff members were all friendly. Great pool area. Shuttle boat to universal was a huge plus. Clean room.
Cons- looking a little run down, scuff on walls. 1st floor smells TERRIBLE like pet dander. Dog barking loudly. Our room on the back on the 4th floor had VERY loud…
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I have mixed feelings on this hotel. We visited with a very large group.
Pros-Staff members were all friendly. Great pool area. Shuttle boat to universal was a huge plus. Clean room.
Cons- looking a little run down, scuff on walls. 1st floor smells TERRIBLE like pet dander. Dog barking loudly. Our room on the back on the 4th floor had VERY loud street noise.
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