Loews Sapphire Falls Resort at Universal Orlando

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Loews Sapphire Falls Resort at Universal Orlando | Universal Orlando Resort, Orlando | Virgin Atlantic Holidays

Universal Orlando Resort, Orlando

4.5 stars

Loews Sapphire Falls at Universal Orlando Resort will take you to a paradise in the heart of the tropics. Blue waterfalls cascade over lush grounds, and in the distance the calming sounds of steel drums call you to take in the scenic water views. Ease into ‘island time’ and let go. Kids will love the pool, complete with water slide, games, and somewhere to grab some food without stepping too far from the lounger. And when it’s time to go and explore the parks, you’ll enjoy exclusive benefits like Early Park Admission† to The Wizarding World of Harry Potter™ and Universal’s Volcano Bay (select attractions, valid theme park admission required), and complimentary transport to Universal's 3 theme parks and Universal CityWalk via water taxi and shuttle bus. It's a great way to experience all that Universal Orlando Resort has to offer.

Amenities

Families
Bar
Fitness Centre/Gym
Games Room
Hot tub
Restaurant
Safety Deposit Box
Swimming Pool
Valet parking
Close to Universal Orlando Resort

Explore the local area

A short water taxi or shuttle ride from all three theme parks and Universal CityWalk entertainment complex. Transfer time from Orlando International Airport: 20 minutes.

Hotel Information

Room Information
Room Upgrade Information

1000 rooms and suites. All with air-conditioning, 49" flat screen TV, mini-fridge, tea/coffee-making facilities, hairdryer, and iron and board.

Standard Rooms are 321 sq ft have 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

Housekeeping is provided daily.

Hotel details

Getting Around

A short water taxi or shuttle ride from all three theme parks and Universal CityWalk entertainment complex. Self-parking $36, valet parking $45, both plus tax, per day (payable locally, subject to change). Visitors with an Electric Vehicle (EV) or a Plug-In Hybrid Electric Vehicle (PHEV) who use valet parking can now take advantage of a complimentary "electric fill-up" at no extra charge.

Dining

Amatista Cookhouse™ (Caribbean cuisine, open for breakfast, lunch and dinner). Drhum Club Kantine (poolside dining, open for lunch and dinner). Strong Water Tavern^ (bar with rum tasting sessions and tapas). New Dutch Trading Co.™ (grab-and-go food). 24-hour room service*.

Fun and Games

Resort-style pool with waterslide, children’s play area, poolside games, hot tub, sun loungers and private cabanas*. Fitness centre. Kids' Camp*. Games room*. Access to MANDARA Spa®* at nearby Loews Portofino Bay Hotel.

Handy Stuff

Resort-wide charging privileges with your room key card. Complimentary delivery of merchandise purchased throughout the resort to your hotel. Wake-up calls from one of your favourite Universal Orlando characters. Universal Studios Store. Concierge. Universal Vacation Planning Centre. Complimentary WiFi.

Accessibility

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. To discover all the special assistance services we offer please see additional information below.

Minimum Stay

2 nights at all times.

Additional Information

WIZARDING WORLD and all related trademarks, characters, names, and indicia are © & ™ Warner Bros. Entertainment Inc. Publishing Rights © JKR. (s23)

Special assistance

* Denotes local charge.

Please note: One person must be 21 years or over in the room to check-in.

Please note: Water taxi not available for transportation to Universal’s Volcano Bay.

†Requires theme park admission. Early Park Admission begins up to one (1) hour prior to regular scheduled park opening to either Universal Studios Florida or Universal’s Islands of Adventure as determined by Universal Orlando. Early Park Admission begins up to one (1) hour prior to regular scheduled park opening for Universal’s Volcano Bay. Valid at select attractions at each park. Attractions are subject to substitutions without notice. Additional restrictions may apply.

Trip advisor rating

4.4/5

6,968 reviews

Location
Sleep Quality
Rooms
Service
Value
Cleanliness

Excellent

65%

Very Good

20%

Average

Poor

Terrible

“WILL NOT RETURN”

Oct 29, 2025William S

I thought it was going to be a good experience overall, sure it had its little trash in the halls here & there & the occasional carpet tear in the halls, but it was a PRIME location with water taxi to the park which was nice. On the day of checkout WHICH WAS 11:00 I had staff enter room with 1 knock & enter @ 8:30. Then an entry with no knock at 9:30, the 10 minutes later a knock on the door. So me & wife said I guess they want us gone. Went to service desk & lady expressed her disappointment & continued to get her manager. After 15 minutes of waiting she comes back with a free breakfast coupon. Manager didn’t even care enough to come out. Needless to say, I told them to keep their breakfast & that I would not be returning.

“Second visit, better than the first”

Oct 26, 2025Mike_Ankcorn

This was our second visit to Sapphire Falls and it was even better than our first visit. The hotel is amazing to look at. The staff are excellent! From Leo who checked us in on our first day who was friendly, knowledgeable and completely engaged and made the process so swift and easy. To the amazing bar staff at the Strong Water Tavern, who made our few visits there so memorable, with great food, drinks and conversation. The room was on the 8th floor and gave us an awesome view of the pool. It was clean and tidy and there was only one day that house keeping missed turning the room, which the front desk rectified straight away. Our room was situated next to house keeping and could be a little noisy in the morning as they prepared to turn the rooms, but otherwise it was clean and very comfortable. The pool was amazing! Plenty of places to chill and catch some sun with great attentive servers and bar staff. The other amenities are also excellent. The Universal Store where they were kind enough to change all our some change in to notes, to the New Dutch Trading Co. The Amatista Cookhouse is one of the best places for breakfast. The omelette are the best. Also we had an evening meal there it was great and made even better by the servers. My only gripe, as on our last visit was the water taxi’s. We found once again that on busy night such as Halloween Horror Nights, that the boat were packed with guest from other hotels. I do think that there should be a priority loading for Sapphire Fall guest. But that is the only slight negative from what was an amazing experience. Can’t wait for our next visit.

“Underwhelming, irritating, fleeced, I wish I dint visit and used my hard earned money for something else.”

Oct 19, 2025Olumide A

If I could give it a one I would - upside is the a front staff that was kind and room cleaning service. The level of customer service in the US now is so poor, its about fleecing you for your money -I wish I could have just returned home as soon as I had my first encounter with Loews Sapphire falls hotel. We arrived late and had to wait in line for 45mins just to check in. I was given just one key by the desk agent and placed in a room in their basement, with the view of what I think is a storage facility - mind you, it cost upwards of $1000 dollars a night for the "hospitality suite". My family were here to celebrate my birthday. We did inform them the following morning and the attendant was kind enough to give us three more keys - we were then informed to consider booking a different range of suites "for views next time". Vacationing in the US is just so sad -I have had better experience in the west coast and at same cost. I usually dont leave reviews bt for families out there think long and hard before booking .

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Some of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. However, ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: https://www.atol.org/about-atol/atol-certificates.

This product offers you combinations of a hotel and flights at an inclusive price. This product enjoys the protection of the Package Travel, Package Travel and Linked Arrangements Regulations 2018.

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