Loews Sapphire Falls Resort at Universal Orlando

Universal Orlando Resort, Orlando

4.5 stars

Loews Sapphire Falls at Universal Orlando Resort will take you to a paradise in the heart of the tropics. Blue waterfalls cascade over lush grounds, and in the distance the calming sounds of steel drums call you to take in the scenic water views. Ease into ‘island time’ and let go. Kids will love the pool, complete with water slide, games, and somewhere to grab some food without stepping too far from the lounger. And when it’s time to go and explore the parks, you’ll enjoy exclusive benefits like Early Park Admission† to The Wizarding World of Harry Potter™ and Universal’s Volcano Bay (select attractions, valid theme park admission required), and complimentary transport to Universal's 3 theme parks and Universal CityWalk via water taxi and shuttle bus. It's a great way to experience all that Universal Orlando Resort has to offer.

Amenities

Families
Bar
Fitness Centre/Gym
Games Room
Hot tub
Restaurant
Safety Deposit Box
Swimming Pool
Valet parking
Close to Universal Orlando Resort

Loews Sapphire Falls Resort at Universal Orlando

Universal Orlando Resort, Orlando

4.5 stars

Amenities

Families
Bar
Fitness Centre/Gym
Games Room
Hot tub
Restaurant
Safety Deposit Box
Swimming Pool
Valet parking
Close to Universal Orlando Resort

“Hotel cannot do basic housekeeping”

Mar 13, 2026Sarah K

We’re currently staying at this hotel for a week and unfortunately housekeeping has been a major issue. For the third day in a row, our room has not been cleaned. Yesterday we had to call staff (again!) and were told someone would come to clean the room at 11:00 AM. When we returned in the evening, the room still had not been serviced. At this point we’ve gone multiple days without basic housekeeping, despite being told it would be handled. In addition when we got to the room on the first day, there was long strands of hair everywhere in the bathroom...

“Never Disappoints”

Mar 09, 2026dterry11

We've been staying at Loews Sapphire Falls for so many years I've lost count. It's the perfect mix for us as we have everything we need to enjoy our trip (ferry or walking access to parks, CityWalk, walking paths, good restaurants, great pool). Sometimes we do the parks, most often we don't. The hotel itself is nice, the rooms are good, the pool is fabulous, service from beginning to end is top notch, and the location can't be beat. We look forward to our routine each trip. Wake up, get coffee, walk the path to City Walk (sometimes to Hard Rock or Portofino) sit and enjoy the morning for an hour or so, walk back to Sapphire Falls, change and to the pool 😊. Every trip we meet the most amazing staff and catch up with some that are friends. Nico at the pool is our "adopted nephew" lol. We love seeing him when we're there. Attentive to all guests and always hustling to make sure everyone in his section is well taken care of. This trip we met master mixologist Jason at Strong Water Tavern bar. His energy and enthusiasm are contagious in the best way. He even shakes with style 😂. He made me a 'Jason special'. I'm calling it the Bird of Paradise. It was so refreshing and perfectly mixed. A great drink to end the night. We ordered room service and each time Axel brought it up for us. Again such an infectious personality! It was always a pleasure to see and chat with him. Though we didn't need anything extra he was willing to do or request ANYTHING that would make our stay more enjoyable. We also rented from the Avis in the lobby to head over to Busch Gardens this trip. The entire process from booking to pickup to dropoff was entirely smooth. I really hate I didn't get the agent's name. He was great. Very detailed and made sure we had everything we needed for the road. I just remember he said he really liked the mid-size Honda truck we rented. I didn't get his name because I was busy chatting with the wonderful Cassie at Concierge. We were talking about my husband and I's custom shirts for our Coaster World Tour and what country and coaster would be next on the list. When we returned after a very long and tiring day at Busch Gardens we found a surprise basket of goodies from her with a personalized note. It really touched us and made our trip even more special. Thank you Cassie 🥰! Interactions like these are why we will continue to choose Lowe's Sapphire Falls for our Orlando trips. Thank you for being consistently awesome!

“Outstanding staff and location for business meeting”

Mar 04, 2026Sonia O

I recently worked a business conference at the beautiful Loews Sapphire Resort in Orlando and have high praise for the level of service extended by everyone. In particular, I want to mention our Customer Service Manager, Michael Craig, who was exemplary in delivering above expectations to ensure our attendees were well taken care of and the meeting ran smoothly. I must also mention the set-up team of Reynold Jollaecur, William Cabrera, Matthew Kenney and Josue Acosta. These staff were always eager to help, move items whenever asked and always with a smile. These individuals are examples of what winners look like!

Loews Sapphire Falls Resort at Universal Orlando

Amenities

Hotel details

Getting Around

Dining

Fun and Games

Handy Stuff

Accessibility

Minimum Stay

Additional Information

Protection for your Package Holiday

Loews Sapphire Falls Resort at Universal Orlando

Amenities

Hotel details

Getting Around

Dining

Fun and Games

Handy Stuff

Accessibility

Minimum Stay

Additional Information

Protection for your Package Holiday