Privacy Concern at the Swan Reort
May 9, 2025 David W
We were extremely dissatisfied with our recent stay. While my wife and I were asleep in our room, hotel security abruptly knocked and demanded immediate entry to inspect the smoke detector. I asked if they could return later, as I was not fully dressed. Despite this, they insisted on entering and proceeded to do so while I was still in my…
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We were extremely dissatisfied with our recent stay. While my wife and I were asleep in our room, hotel security abruptly knocked and demanded immediate entry to inspect the smoke detector. I asked if they could return later, as I was not fully dressed. Despite this, they insisted on entering and proceeded to do so while I was still in my underwear, disregarding both our privacy and basic courtesy.
We were left feeling humiliated, sitting half-dressed as contractors performed the inspection—an entirely preventable situation had we been given prior notice or even afforded a moment to properly prepare.
To make matters worse, when I called the security desk to raise my concerns, I was placed on hold and ultimately disconnected. I had to call back a second time and specifically request to speak with a manager before anyone took the matter seriously.
This incident reflects a concerning lack of respect for guest privacy, professionalism, and communication. I sincerely hope hotel management addresses these serious shortcomings and implements immediate changes to ensure no other guests are subjected to such an intrusive and disrespectful experience.
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