The staff at Hotel Revival were consistently kind, welcoming, and professional, and I really appreciated the way the manager ultimately handled our concerns. The hotel also has a great location, an attractive atmosphere, and we had an excellent breakfast at Dashery.
Unfortunately, there were several significant issues during our stay. Late one night, the hardwired smoke detector in my room began chirping every 15 to 30 seconds and woke me up. There was no maintenance available overnight, and I was initially told that the detector was not hardwired and that I should try removing it from the wall. When I did, I discovered that it was in fact hardwired. The chirping stopped temporarily after I put it back but returned the following morning.
Later in the stay, I returned to my room after housekeeping had serviced it and found the door left open and unsecured with all of my belongings inside. Thankfully, nothing appeared to be missing, but this was extremely concerning.
We also had a disappointing dinner at Topside. Two people in our group had to reorder after we were told around 7:30 PM that the kitchen only had one fried chicken order remaining. The chicken that did arrive had very little meat and was mostly fried bone, and the steak was extremely salty and heavily seasoned.
The manager was very kind and comped the room charge for one night, which I appreciated. Ultimately, however, my family and I shortened our stay and flew home a night early because the overall experience simply was not going well.
I want to emphasize that the staff themselves were lovely throughout. My lower rating is due to the maintenance, room-security, and dining issues rather than the way we were treated personally.