I rarely leave reviews, but this stay at the Anaheim Marriott Suites was unacceptable from start to finish—especially traveling with children.
I stayed for five nights and experienced ongoing issues that were never properly resolved despite multiple requests:
• Refrigerator did not work (I have a toddler who needs milk stored safely)
• Bathroom plumbing issues (clogged toilet and shower)
• Microwaves not working on multiple floors
• Ice machine consistently empty
• Excessive noise and disturbances, including teenagers knocking on my door and running away
• Housekeeping left my room door open, which is a serious safety concern
The most alarming issue was a non-working smoke detector in my room for the entire stay. This is a major safety violation under California Health and Safety Code 13113.7. I reported this multiple times and it was never fixed—even with children staying in the room.
The hotel did offer a room change, but the only available option had no working AC, which is completely unreasonable given the heat and my children’s health needs. Another room was offered only hours before my departure—far too late to be a real solution.
To make matters worse, I reported these issues again at 2:00 PM on my last day, and by 2:00 AM the next morning, nothing had been fixed.
The hotel offered only two nights of compensation, which does not reflect the reality of enduring these conditions for the majority of my stay. I have also reported the safety violations to local authorities.
This experience fell far below Marriott standards. Between the lack of urgency, unsafe conditions, and poor resolution, I will not be returning.
I strongly advise families, especially those with young children, to reconsider staying at this property.
I reported this issue to the front desk staff and the supervisor Laura Hill, who were unable to provide any solutions other than apologies.
Also, there are no microwaves in your room and with small children that need bottles warmed this is completely unacceptable.
Parking fee is $25 nightly
Staffing shows clearly since the time I’ve entered that they did not care.
DO NOT STAY HERE - Especially not in 310