These people are liars and thieves!! I stayed here on Saturday with my family to escape the heat and enjoy a nice day at the rooftop pool. The temperature that day was around 90 degrees so I was thinking a rooftop pool with some sort of shade cover from the elements, the sun explicitly would be perfect but it was far from that. So we checked in around 3:30 and headed straight to the rooftop pool as the downstairs pool looked filled to capacity. It was a little windy as we made our way to the jacuzzi as the pool was freezing. As we got in the jacuzzi the wind picked up 10-20 mph but we stayed in the hot tub as when we got out of the hot tub to turn on the jets it was literally freezing, like my hair was getting frost on it during 80-90 degree weather! So after spending maybe 30 minutes there we decided enough was enough. My son ended up getting sick from the fluctuating temperatures and he stayed in the room while I made a reservation at the restaurant downstairs for my wife and I. The only reason we went there at all was because when you reserve a room at the hotel they charge you an extra $29 hotel fee that you must use that same day or you lose it. Well let’s just say that we weren’t pleased with the restaurant as there was little gnat flies around the food while we were eating and the wine that we had ordered had some stuff on the bottom of the glass, not sure what it really was but they refunded the drink no questions asked. Then we went to enjoy the downstairs pool area with a propane fire pit which was not working as well. After going to front desk to see why it wasn’t working, I spoke with an engineer who was on duty who said that they have been having issues with the gas hose leaking gas and that it was out of service. We then went to the opposite side where they had another fire pit wall area which they then turned on but again I had to waste my time to get all of this done and setup. So after this we went back to the room and noticed the lights above the bed were inoperable and wouldn’t turn on, only the headboard lights worked. Also there was nowhere on the television to hook up a gaming device to the hdmi as the tv is basically plastered to the wall so my son couldn’t enjoy his time in the room while sick. He ended up getting a fever, headache, runny nose ect. Also the mini fridge would not cool anything we put in there, every time we put the power on it would just turn back off, also the shower had low water pressure and the water was not hot only Luke warm. Also they charge you $40 to park at this place which is what they do for all hotels in this area. So upon leaving I brought up all of these issues and was assured that the notes were all taken. They even offered to cover the parking charge as an inconvenience for the troubles I had experienced. The person I had spoke too was called Lea or Leah, she was a Caucasian woman. Come to find out after contacting my booking agent they contacted the hotel and spoke to Luis or Louis (director of revenue) who assured the booking agent that they would cover the parking fee and not a penny more as they can’t control the weather. So I had my travel agent contact them again to see if they could reimburse for the $29 hotel charge as well. They never picked up the phone again after many many attempts from the travel agent again, so i decided to give them a call and I was able to reach them right away??? They transferred me to Luis (Louis) but he didn’t answer so I left a voicemail. My travel agent offered a $30 refund for the hassle but I wanted to wait first to get my refund from the hotel first. Come to find out when I called today Luis (Louise) never approved it and the hotel agent would not let me speak to him directly anymore. Again they said they cannot control the weather, I explained if they knew about this weather issue that they could just close the rooftop pool as it was not a good place for people to visit on this particular day, but they couldn’t do that or people would be complaining ect
Also they have no area for medicines in site after hours so I had to go around in the middle of the night looking for a store that was actually open as the 7-11’s ect close early. I found a gas station open a few miles away that had some Tylenol for my son’s headache and fever!!! This hotel is untrustworthy liars who only care about money and profits over a nice pricey relaxing vacation. Really over $40???? Yall should be ashamed for yourselves!!!! Stay away from this place at all costs no pun intended. Smh 🤬
Also come to find out all of the issues I brought up the night before with night clerk named Rasheed we’re never saved when I spoke the next day with Lea (Leah) all that they had written down was that the pool was cold.
