The Viv Anaheim, A Tribute Portfolio Hotel

DO NOT STAY HERE! I stayed here 6/14/25 and I am still very upset at how everything was handled. I purchased a pkg that includes champagne, parking, breakfast. I go to check in and a man is at the desk. He does not say Hello or anything, (ok no big deal, he might be having a bad day.) I say hello and ask how the parking works since it is included and if I need a permit etc. He states "Your pkg does not include parking"....I say "I'm pretty sure it does, that's one of the reasons that I picked this package." Instead of saying "Ok, please give me a moment to check this info" and then go ask someone that knows; he gets louder and says "Your pkg does not include parking and you will need to pay the parking fee"...I just say "Ok, I might be mistaken but let me check my account and pull up my package." As I was pulling up the info he says "can you move to the side and do that?" (There wasnt even a line of ppl) anyway, I show him that the parking is indeed included, and no apology or anything he just huffs like a bratty teenager. I said "Also my package includes breakfast, how does that work? Is it at Melodys Market or at Valencias restaurant?" He just gives me a card that says "Complimentary Breakfast" and gives me the keys ignoring what I just asked....----Fine, I can call the operator and figure it out- no problem. I ask if the champagne can be sent up because we want it prior to getting into the pool....he says "It will be sent up right now." --- We figure they are busy so we let an hour go by and just go to the pool before it gets late. We figure we can order drinks at the pool then just have the champagne later. (Assuming it would be in the room) 3hrs later STILL no champagne. I call the operator and she states, "Im not sure why it hasn't been brought up etc" I say thats fine and thank you but if they could please bring it up now....We finally get the champagne and we decide to get dressed and go to dinner. While getting dressed my husband saw on the TV that the hotel was advertising a steak and a brisket dinner and he thought it looked good. We wanted to check out Top of the V restaurant for the view etc. and ended up going there. Once we get to the restaurant, our server comes by and asks what we would like to drink and hands us a menu. My husband asks the server regarding ad he saw and she says "Oh that's not here” --- so my husband says "It was advertised being in the hotel can you please go check?” And she said “well it might be at Valencia’s but I can get a manager for you so you can check with them”….She goes to get the “manager” and no one comes by the table for 15mins so my husband said “let’s just go check out Valencia’s and check ourselves" (We had only gotten water so far and not ordered) so we go downstairs to Valencia's and then see the host and say “hi! we were just at Top of the V restaurant and we saw an ad on our tv in our room regarding a brisket special and a steak special and the server thought that might be here” the hosts say “no it’s not here those specials are only at Top of the V restaurant for tomorrow Fathers Day”… Ok now I’m getting annoyed. We were just there! We just stay at Valencia’s at that point. Next day at check out I finally am connected to the manager she sincerely looks me in the eye and says “I will look into this and get back to you on Mon.” And I honestly believed her. The nightmare doesn’t end there- I go to get the free breakfast and the guy at the counter says “your husband and daughter also need a card saying “free breakfast” I correct him and say “no the card states breakfast for 2 and children under 12” after waiting 30 mins I finally get the to go breakfast. For $500 a night this was a horrible stay! The manager Amber Beabout-Caro didn’t get back to me until Thurs (only because I called) and in her email stated “we have a lot of new staff and we are treating this as a learning experience for our staff and coaching opportunity for them”… I basically paid for the staff to learn basic hospitality and receive coaching on what not to do in the future....horrible experience! Read less

Viv review We stayed here for a week, and only after arriving did we realize it’s a dog friendly hotel which means fleas. FLEAS! our first night in the hotel we were relaxing, and I started to notice black flecks on my lower legs while sitting on my bed. I caught one, and knew it right away from my pet days. My wife was mortified and we immediately contacted the front the desk to move rooms. Very disappointed in the response to finding fleas in the room. From the very beginning, they were very weird about it, and it seemed like management was coaching the staff as to what to say. I got the impression it was an ongoing problem. They said they would move us to a new room, but it would be a lesser room closer to the freeway, and they wanted us to completely move out of the first room before they would let us move into the second room, even though we were busy in the first room at the time. They didn’t offer any sort of compensation for this hassle. When we asked for them to comp our parking, they never got back to us until we asked again later and they said they would give “ two nights of free parking.” It seems like basically nothing, but since the parking is outrageously overpriced at $45 per night, it’s something but not nearly enough compensation for having to live with fleas at a “nice” hotel. We know they will lay eggs as soon as they bite, and you may be taking them home with you. I appreciate the difficulty getting rid of the fleas once they are in your territory and they have laid eggs (since we have dealt with this before), but the hassle is worth more than two nights parking cost. Won’t come here again. Read less