Unsafe, Inaccessible, and Surprisingly Cheap Feel — We Left the Same Night
May 18, 2025 Stephen M Los Angeles, California
We had a very disappointing experience at the Hollywood Roosevelt Hotel, cutting our stay short and checking out by 10 p.m. due to safety and accessibility concerns - and an overall lack of quality that became apparent within just a couple of hours.
We waited over 20 minutes for the sole operational elevator upon arrival, only to learn that one…
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We had a very disappointing experience at the Hollywood Roosevelt Hotel, cutting our stay short and checking out by 10 p.m. due to safety and accessibility concerns - and an overall lack of quality that became apparent within just a couple of hours.
We waited over 20 minutes for the sole operational elevator upon arrival, only to learn that one of the hotel’s only two elevators had been out of service for over a month due to a missing piece we learned from the elevator attendee. For a 12-story hotel, with our room on the 11th floor and an 80-year-old father in tow, this made basic access unreasonably difficult.
While in the room, my father tripped and fell over a loose carpet end around a tight corner by the bathroom- a simple fix that could have prevented a very dangerous situation (picture included). Thankfully, he wasn’t seriously injured, but it was unsettling, and staff were not prepared to assist or follow up in any meaningful way. For me, we checked out because I wouldn't have been able to sleep soundly knowing my father could risk another fall on one of his many nightly trips to the bathroom and luckily the Hilton hotel a couple blocks away had a room available at 10pm at night.
Even beyond the safety concerns, the hotel felt cheap and poorly maintained. Towels were thin and rough, and the room seemed more focused on upselling than comfort - with an entire display of items for purchase, from snacks and alcohol to branded hats and flip flops. The shower was poorly designed, with water splashing under the curtain and creating a slippery, unsafe bathroom floor. I will add there was a lot going on in the street outside as well- street closures and lots of noise (picture shown)
Between the lack of accessibility, the fall in our room, and the low overall quality, we felt unsafe, unwelcome, and disappointed - all within a few hours of arriving. We decided to leave that night rather than risk staying longer and instead stay at the Hilton down the street which was half the price of the Hollywood Roosevelt and was twice the quality.
This hotel may have a historic name, but it lacks basic attention to safety, comfort, and guest experience. I wouldn’t recommend it, especially for elderly travelers or anyone needing accessibility or expecting quality service.
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