Beautiful location and rooms but average service
Aug 10, 2025 mssbh71 Boston, Massachusetts
At no point did anyone volunteer to help with baggage -- neither the valets nor the staff at the front desk. No bellhops to be found. Upon arrival, there was a huge and very loud wedding reception crowd in the lobby and surrounding areas. It was challenging even to hear the staff upon check-in, and I didn't feel at all relaxed as one would hope…
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At no point did anyone volunteer to help with baggage -- neither the valets nor the staff at the front desk. No bellhops to be found. Upon arrival, there was a huge and very loud wedding reception crowd in the lobby and surrounding areas. It was challenging even to hear the staff upon check-in, and I didn't feel at all relaxed as one would hope after an 8-hour door-to-door trip to a seaside resort. While texting with hotel staff was convenient, you then get bombarded by constant advertising, which was annoying. The pool area was packed with small children who had taken over the jacuzzi as well. There is no desk or chair in the room, which would be helpful for working on a laptop or having room service. When I texted my valet ticket number to have my car brought around, I received a message stating that my ticket number wasn't found. So I handed it to the valet, who promptly disappeared after he brought the car around and parked it in a location where I could not see that he had returned, and strangely, he never came back to let me know it was there -- another valet had to find the keys and give them to me. Spent over $800/night on the most basic room, so I expected a higher quality of service in general -- yes, the rooms and location were great, but the service doesn't match.
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