Hilton Atlanta

Over a period of three days, I had two stays here of one night each. Both rooms were on the 26th floor, and it probably goes without saying that they were virtually identical and extremely dated. Except for the wide-screen TV, things looked much as I imagine they did in 1975 and at any rate just as they do at every Hilton property in the U.S. Which is not a huge deal, even if it gets a bit tiresome. One wonders whether Americans even realize that showers can come with handheld shower heads, or that it is possible for the shower to be separate from the (tiny) bathtub. The Hilton hotels in the U.S. either don't know or don't want their guests to learn such possibilities exist, and thus seem never to offer anything else. There is no executive lounge here, which is surprising for a hotel of the flagship Hilton brand and of such size and prominence. Or maybe it's not surprising - the Hilton is increasingly motivated by the desire to do less but charge more, and the absence of a lounge fits that philosophy well. The gym was to a decent standard. That's the only non-negative thing I've got to say about this place. I didn't like the internet connection. It was too quick to disconnect me. I tried calling the front desk on a Friday morning. Eight attempts between 09:00 and 09:45 all resulted in a busy signal. I ultimately gave up, which is obviously the outcome Hilton considers preferable to bothering their staff. That interpretation was amply confirmed by what I saw when I then headed downstairs to find four staff members at reception, but only one guest. All the same, at reception they wanted nothing to do with printing a boarding pass and a train ticket, and sent me instead to the business center. The train ticket never got printed. Thanks, Hilton. Then there was the breakfast. For the $33 charge, the buffet probably ought to have had some more choices. Even the most standard items were missing: no beans in tomato sauce, no grilled mushrooms, no grilled tomatoes. There were no seeds and as for nuts, only pecans and almond slivers. There were of course no vegan or vegetarian sausages available on request. Even water had to be requested. Eggs made to order could be had, but in my case the eggs sunny side up were inedibly liquid and I scarcely touched them. It was odd that the servers didn't seem to care why I was not consuming the eggs I'd requested, but one simple answer could be that Hilton didn't bother to tell them that they should ever go beyond the absolute bare minimum of service consisting of showing diners to their seats and bringing the bill (which would also explain why my water was never refilled). Another simple answer could be that waitstaff can already be sure of their tip, as there is an automatic gratuity of 18%, which is absolutely ridiculous given that guests mostly serve themselves from the buffet. And so it is that the grand total for a breakfast I fervently wish I'd gone without came to $41.88, which is nothing short of disgusting and a complete ripoff. To other guests or potential guests, if you have to stay here at all, then when it comes to eating you are much better off taking the very short walk, all indoors, to the food court inside the Peachtree Center. The food court has options open early enough for breakfast. The variety is much more interesting and costs less. If you have an F&B credit from the hotel, your best bet is to use it at the Marketplace, not at the restaurant! To the Hilton: Take your stock answer to this review, your canned assurances (all meaningless) that you will carefully consider my criticisms and your trite expression of hope that I will give you another chance, and stuff it. That's about as nicely as I can put it here. Read less

Where do I begin? I have been choosing Hilton for years. At any opportunity, Hilton is TRULY my choice. When I travel for work, my company recommends Marriott, but I always elect the nearest Hilton instead. With this in mind, it should be no surprise when I chose the Hilton Atlanta for my event trip. Both myself and two of my guests have medical conditions which make lower floors a MUST for safe, comfortable travel. I've made this request in my reservations for years without issue... imagine my surprise when this year it comes with an extra charge. Multiply that by multiple room bookings I have and now my very reasonable vacation became extremely overpriced. Our shower leaks, doesn't drain properly, the hot water works only sometimes..I could go on. When I brought my concerns to management, I received a typed letter citing the "accommodations" they made. The ONLY redeeming piece of this vacation are the housekeeping/bellhops and Trader Vic's staff. I will not be coming back. This has soured my event, and the brand, from here on out. I went ahead and booked my next work trip with a Marriott instead. Read less

I stayed here in March 2025 for a convention so the hotel was very full. I was on the 26th floor which is considered a premium-level floor. The room seemed to be the same size as rooms on other floors with the only premium upgrade I could see was a robe in the closet. However, I did receive a food credit which was nice and I had housekeeping every day. Every member of the staff I encountered was excellent. The food that we had in conjunction with the conference was much better than any other conference I have been to. We also ate at Trader Vic's - lots of food and nice drinks and the restaurant bar on the top floor - kind of pricey but great staff and the food was very good. Overall, I would give this hotel a 4 out of 5 stars just because I think the rooms could use an upgrade. Read less

This is a huge very nice and comfortable hotel but is badly let down by its housekeeping. Your beds are made and room tided every two days. You are meant to get fresh towels every day which is not very ECO friendly but that doesn’t always happen. The rooms get the most basic cleaning. In 5 days my bedding wasn’t changed i know this as there was a small brown stain on duvet. The breakfast buffet is expensive and they seem to close when they feel like it. I was told it was 1130 at weekend. This was wrong as Buffet closes at 11 but last Saturday they decided to close at 1040 without telling anyone who was already eating. At 36 dollars it’s vastly overpriced for quality and quantity. This hotel is often rammed with conference people but the staff are very attentive. When you message front desk on app they are quick to respond. Read less