Crowne Plaza New Orleans French Quarter

Where to begin, let’s start with check in. We had booked 5 rooms for 15 people under 1 account. Should be easy. NO. They needed another card at check in to charge the remaining balance instead of them using the card already on file that they had charged 80% of the total already before we got there. Well we did that. Paid the remaining on one of the girls cards but the front desk lady said we can refund her and charge the couple who booked the rooms for everyone at checkout. We said okay cool. But we still arnt done, 20 min into check in and she says she needs a 3rd card on file for incidentals. Which I totally get that but how come neither one of the other 2 cards cant be used for that?! after 10 minutes of arguing I just handed her my credit card so we can get to the room after a long 10 1/2 hour drive, I needed to get some rest. Then after us, the next part of our 15 party, shows up. They are at the front desk checking in for ISTG a whole hour. They were still talking to the same lady when I left for dinner. A whole hour after they got there is when I left for my dinner. Absolutely ridiculous that they had to stand there and talk to the lady for that long. They never even waited in line so that is not a part of the time I’m talking about. Then check out comes four days later and I was not there for it, but I was told it went the same way check in did. So remember how I told you my card was on file for incidentals? We never had any but crown Plaza decided to refund me the remaining balance instead of the girl who actually had paid the remaining balance. Then they couldn’t fix it after two weeks of back-and-forth calling and speaking with higher ups. Not all of us came from the same place a lot of of us met down there in New Orleans making this extremely difficult to get our money situated. And because they refunded me on my credit card, they also took away most of my hard earned points! And they have not even tried to reach back out to me when I have called them to try and resolve this issue. It’s been a month now since we’ve been back and now they’re just ignoring us. Not at all trying to make it right. And they over charged the initial account $300 and blaming it on all of their BS they created. At this point, I would demand a complete refund but half would be suffice. And that’s just the check-in check out part now. Let me tell you about my experience at the hotel. First day we go to the pool and my back turns blue from their edge. I have a photo. It wasn’t just my back but lots of people‘s thighs and arms that were touching the sides got blue then there was a very dirty nasty corner very close and not avoidable next to the pool. Gross. The next day I had to call and ask for someone to come tidy up the room because they never did then they never gave us more toilet paper so later on in the day I had to call the front desk and ask for more simple. But I never got it. They never came and gave me toilet paper. I had to go down to the gym and steal the toilet paper down there. ridiculous. Once I got back from stealing the toilet paper from the gym, I called the front desk again to remind them and they didn’t answer. I called three separate times and no answer. I could’ve had a major emergency and they would never know because they never answer their phones. Even when I called and asked for them to tidy up the room I had to call a few times before I got a hold of anyone. The communication from the employees at this location suck to put it in layman’s terms. Because I’m sure that’s all their employees can understand too. Even though the location of the hotel was absolutely perfect. Everything else was absolutely wrong. Read less

Hotel is super ran down. No view in our room. No fridge. Very depressing. Tiny pool to accommodate the Naughty Events that booked the entire hotel. No bar at the pool. No music. Totally disorganized. You must use valet parking at $49 a night nut you get charged $55. Everything in this hotel is over priced. . Understaffed. Dont stay here or book with Naught Events . Total bummer. Worst thing we have ever done. Worst hotel I have ever stayed at even compared to 3rd world countries. I can’t wait to go home. This is truly awful, Read less

This hotel is very badly ran. No customer service at all. It took three days to get housekeeping to clean, they do not provide any water in the rooms. There is a fridge, plastic wrapped cardboard ‘glasses’. The coffee pods were few and far between. No decaf, milk was one packet of creamer, one sugar. When we asked for toilet paper the chap brought towels, he was chewing a red plastic drinks stirrer. The manager was very helpful and gave 2 bottles of small waters the day we left. Read less

This year marked the 8th Annual Luxe Marketplace Pop-Up Shop, and I couldn’t be more grateful to have hosted it for the second time at the Astor Crowne Plaza. Once again, the hotel staff went above and beyond to make sure the experience was smooth, professional, and stress-free from beginning to end. A special thank you to Byron and Ben, who truly made me feel supported the entire time. They constantly checked in, made sure I had everything I needed, and assured me I didn’t have to worry about a thing. Their exceptional customer service gave me the peace of mind I needed to fully focus on the event and our amazing vendors and guests. Kaitlyn, my event coordinator, also deserves major recognition. She stepped in mid-planning and still managed to handle every final detail with care and precision. Even though she inherited the event from someone else, she never missed a beat. Her dedication and follow through made all the difference. I’m truly thankful for the relationships I’ve built with the team at the Astor Crowne Plaza. Their professionalism, kindness, and commitment helped make this pop-up shop a true success. I’m already looking forward to planning the next one! Lakecia Walker Simply Ke’say Boutique | Confessions of a Goddess Events Read less