Golden Nugget Las Vegas

Hate it. Took over a hour a half to get settled. Visiting for my husband’s birthday. First room, door was ajar and hair all over the bathroom floors.(housekeeping supervisor took pictures). Received call that I was being room changed. The instead of sending up the news I was told to bring my luggage back to the desk to get new keys. I had to ask that the keys be delivered so that we are not going back and forth. Second room reeked of smoke. Finally got to third room and I guess as punishment we are now looking at the garage. There was no apology or service recovery offered. Read less

We have stayed here 3 times and have not been disappointed. The kiosks to check in made getting to our rooms so much faster. Gold tower king- easy access to Fremont Street, coffee maker and mini-fridge! Friendly staff, especially the door man and bag attendants. The pool was closed due to weather on the day we had planned. You must eat at Vic and Anthony's! Read less

The Pool Server Sophie made my day. She has a mass8ve atea to cover and speed walks all shift. She is attentive, friendly and helpful and the epitome of what one expects from American customer service. Sophie ensured I had the most relaxing day by the tank pool no request was too much and foe somebody so busy she always had a smile and a friendly word. Thanks Sophie. Read less

I went ahead and booked a 1-night stay in two rooms for my father's 79th birthday. Due to use arriving to the hotel earlier than expected. We place our belongings in a friend's room. A few of our friends booked rooms at the golden nugget due to the celebration. (after all, there is no telling how much longer my pops will be around) We ended up getting our room keys at 4:30 pm or so from the kiosk machine. We were assigned to room 1588 and 1853. We ended up taking my dad to his room at 1:30 am due to him being tired and needed his meds. Unfortunately, we were unable to get into his room due to the keys not working. Luckly I was able to get my dad into his room with the help of security after walking back and forth. I then ended up going to the other room (1853) only to find the keys did not work. I ended up walking back and forth from the rooms to the front desk 3 times. Which ended up wasting my vacation, rest time and Sleep. Front Desk Clerk finally ended up getting Giovanni involved who found that somehow room 1853 was actually given to someone else he did not understand why I was having issues with the keys. Giovanni did explain to me that he was limited with he was able to to do, and asked me to reach out to KC. I did explain to Giovanni that due to how long it has taken me to get into a room that I should actually be given a refund for both night and 2 comp rooms for future stays. He again informed me i needed to reach out to KC. I did reach out to KC and was given the option of a refund or a 2-night comp stay for two rooms to be used within a year. I ended up choosing the refund due to me not knowing if i will make it to Vegas within the year. I was informed by KC to call back if i did not get a refund within 7 days. As of today, I have not received my refund. I have called 4 times in the last week, each time i have been told that KC is not available and that he will return my call. As of this email I have not received a call back from him with my oldest messages being about 6 days old. I find it hard to believe today is the 25th day and the issue has still not been resolved. (This issue has been a major inconvenience; I have spent about 6 total hrs. and counting on trying to get this issue resolved. Time to include walking back and forth from room to front desk due to keys not working, waiting to be allowed into my dad's room the next day due to his key not working, (my dad is in a wheelchair and requires assistance. So my brother and I help get him ready in the morning) The time i waited in line for the re issuing of keys that did not work, I have also spent time making phone calls and wait to speak to KC. At this point, i honest think the right thing to do is issue the refund ASAP and give me 2 rooms with a 2 night comp at a mini. a food credit should be added in good faith due to this experience. After all this is a hospitality business. As you can tell from this email I have been more then patient on this matter. I have not left any neg feedback prior to this email due to me thinking it would have been resolved by now. I hope to hear back management soon and hope to update this when it has been resolved. Read less