Conrad Las Vegas at Resorts World

Not a Fine Hotel! Booked through Amex Fine Hotels and this is nowhere near the quality of the other properties in Vegas. It's built to look nice on paper but once you're hear there is nothing premium about this place except for the price of the food. The amex benefits are also mid (4pm checkout isn't guaranteed, the resort credit of $150 can only be used at places you really don't want to go, and definitely no upgrade) The 2x Queen room we are in has a super noisy AC and the condensate pump will wake you up every hour. The smoke alarm has a piercingly green blinking light that will drive you insane at night. Currently we've covered up with a pair of underwear. Also - the towels are about what you find at a YMCA....cotton sandpaper. Room service can only be ordered via an app which is annoying if you don't want an app. Lady M was supposed to be open until 11 but was closed before 9. We walked over the Fontainebleau for ice cream and were reminded why that hotel is about 1000 times nicer for an equivlent price and has way more energy (RW feels kind of dead) If you need to stay at this end of the strip - stay at the Fontainebleau - it's worlds better. Otherwise Wynne/Encore, then Venetian, and then maybe Resorts World. Read less

Too many problems during our stay, I would not return. - Elevators out of service yet one reserved for a nightclub - had to call multiple times and took 3 hours to have pull out bed made up - housekeeping did not replenish coffee multiple days, took hours to get coffee delivered and multiple calls. - loud fridge in room, service said they would unplug but instead swapped the fridge to an equally noisy model and left screws on the ground to step on. After calling again they said they would be there in and hour to unplug and never showed. - asked for housekeeping and they didn’t show, called and promised they were on their way and didn’t show; visited the front desk and only then did housekeeping show. - marketing all over the internet promising no resort fee but then told only at checkout that our rate wasn’t eligible. The rooms are nice and quiet, but the stay was marred by service issues. Brought these issues to the manager, Kwamaine; who was barely apologetic and refused to write off the resort fee or provide other compensation. Was a lesson in how not to treat customers. Will be staying elsewhere in Vegas and recommend you do the same until they fix their service issues. Read less

I used to be one of the biggest defenders of Resorts World but after my trip over the 4th of July I will never set foot in here again. To start I booked this stay as part to last minute use my Hilton Aspire Credit. To maximize my stay I broke out my reservation into 1 night and 2 nights. I called in to have the reservations combined, and was told this wouldn't be an issue (Major issue coming) For this reservation I had booked it before the resort fee promotion was announced, and instead I got a $75 Resort Credit per day in additional to $25 for 2 for breakfast. The problem with these credits is there's overlap with some restaurants but not others, so if you use them in the wrong order you take from one pool but not the other (completely awful system). Before arrival (48 hours) we were upgraded to a suite. On arrival we were downgraded with the reason being those rooms were no longer available (not sure why you're confirming an upgrade and then removing it in the first place then) Day 1: I check in around 6:00PM and mostly no issues, and charge my first $75. The next morning I charge breakfast at Suns out Buns out at around 9:00am. My keys stop working at this time and I go to the front to reactivate them and confirm the food credit has been posted correctly. At this time I confirm if the food credit is a use it or lose it per night or is it one pool I can use at any point during the trip. Front desk confirms it is one giant pool (incorrect information that the manager would argue with me the next day) . Check in to new room, and charge dinner to that room. No room cleaning yet again Day 2: Eat Breakfast at Suns out again and charge dinner. No room cleaning, we call to ask why and schedule for 11:00am next day (did not show up until 1:00pm Day 3: Eat Breakfast at Suns Out Again, eat dinner and go to front desk to settle bill. Bill is completly wrong at this time. They claim I've used my Day 1 credit on Day 2 as they had checked me out of my room. Show front desk the photo of my food at 9am and they said we can't do anything because the room has been checked out and you didn't use your credit (absolute joke yet again). At this time we ask to speak with a manager to see if there's a suggestion. We ask to remove the resort fee as the price is about the same, the manager agrees but tells us if she does that she has to remove our resort credit for the tomorrow (makes zero sense yet again). BIll has a discrepency of about $250 at this point, and still has charges that should've fallen off (free internet for diamond) Day 4: Checkout. At this point I've accepted that I will have to do some sort of chargeback as the front desk continues to show incompetence and zero ability to resolve anything. Call billing department from our room to get our folio emailed, and folio team tells us we have $100 of unused credit, complete opposite of the front desk manager. While the front desk was friendly the manager, and billing department showed hostility the entire trip towards us. Overall here were my main issues. 1. Lack of Transparency at Check-In Upon arrival, the front desk failed to communicate key Diamond benefits or clarify how the dual reservation would be handled. I was originally informed of a suite upgrade the night before, but this was reversed without explanation the morning of check-in. I was told we could stay in the same room for both reservations without checking in again. 2. Incorrect Resort Credit Application • On July 2nd, we dined at Wally’s, expecting to use the $75 resort credit. • On July 3rd and 4th, we had breakfast at Suns Out Buns Out, expecting to use the $50 Diamond credit each day. • On July 3rd, we were told the $75 credit was stackable and would total $150, and it would be applied at checkout. • We also dined at Viva on the evening of the 3rd and Genting Palace on the 4th with the intent to apply resort credits. However, the folio: • Did not reflect proper application of the resort credits (we were told only $120 was applied). • Did not honor the $50 Diamond credits, even though we used them on two mornings. We also shared a timestamp photo of our food at Suns Out Buns Out • Included internet charges, despite Diamond status offering free premium Wi-Fi. To make matters worse, the front desk team insisted that we had "checked out" of the first reservation and that nothing could be done to adjust or access that folio. This is contrary to what was promised at check-in. 3. Housekeeping Issues Despite being out most of the day on July 3rd, our room was not cleaned. We had not placed a Do Not Disturb sign. After requesting housekeeping for the next day, the room still was not serviced by 2 PM on July 4th. This lack of service negates the value of the daily resort fee, which typically covers such amenities. 4. Contradictory Information The front desk told us we no longer had any credits remaining, yet when I called the billing team the final morning, they confirmed we still had $100 of unused Hilton credit. This inconsistency was extremely frustrating and unprofessional. Read less

I booked a two-night stay at Conrad Las Vegas for the end of July for my family and me. I immediately received a confirmation email. The next day, I received another email stating my reservation had been cancelled. I didn’t not request to cancel our stay. I called reservations. I spoke to an agent who told me the reason our stay was canceled is that they didn’t have sufficient information to process our card for the room deposit. I asked why nobody had contacted me before cancelling our reservation; she couldn’t answer… She proceeded to tell me that my booking would be reinstated and all I needed to do was pay the deposit using the link I would receive via email shortly thereafter. Once I received the email, I proceeded to pay the deposit as requested; however, Conrad attempted to charge me $300 more than the amount of my initial reservation without any explanation. I will not stay at Conrad Las Vegas. This hotel clearly uses fraudulent methods. Read less