True All-Stars. The Real MVPs.
I’ve been dealing with a lot of grief and sadness lately, so I decided to take a trip to the Big Apple, take some dance classes, and do something that would bring me a little joy.
I chose to stay at the DoubleTree because it had the most reasonable rates at the time and was close to my dance school.
But let me tell you the top three reasons I’ll be returning to the DoubleTree: Namona, Armani, and Melanie. They are the true all-stars and the real MVPs of this hotel.
From the moment I walked into the lobby on my first day, it was packed. Guests were frustrated, people were irritable, and obstacles seemed to be coming from every direction. Through it all, Namona handled each challenge thrown her way like a true professional. Even after dealing with difficult situations, she still greeted me with kindness, patience, and helped me work through my unusual reservation issues.
On day two, Armani stepped in and continued helping me with those same reservation issues—which, for the record, were not DoubleTree’s fault at all. He exuded patience, professionalism, and kindness. He somehow managed to help me keep my same room and never once made me feel like my questions or requests were a burden or an inconvenience.
Then there’s Melanie, who is honestly a multitasking genius. I don’t know how she does it. She was helping me, answering the phones, assisting other guests with random questions, handing out water and cookies, and somehow never missed a beat or became even slightly flustered. Masterful is the only word that comes to mind. She even patiently listened to me complain about New York taxes. 😂
Today, I was a little sad that it was time to go home. When the elevator doors opened and I saw all three of my favorites at the front desk before I left, it genuinely made my day. Then I even got a couple of cookies to go. 🍪😁
I’ll be back, and I’ll be back soon. You know why? Because you have something that’s becoming increasingly rare—an elite team that makes every guest feel welcomed, valued, and cared for instead of feeling like just another reservation number.
Namona, Armani, and Melanie—thank you. You made this trip so much more meaningful than you probably realize, and I hope DoubleTree knows just how fortunate they are to have the three of you representing their hotel. ❤️
