DoubleTree by Hilton New York Times Square West

Midtown, New York

Star rating

Tranzit Restaurant
HighBar
2 double beds standard room
1 King Bed Freedom Tower Premium View
King standard room
Tranzit Restaurant
HighBar
2 double beds standard room
1 King Bed Freedom Tower Premium View
King standard room

The hotel

If you want to be in the middle of all the action, the DoubleTree by Hilton Hotel New York Times Square is the place to be. You'll be steps away from Broadway shows, great restaurants, and all the cool spots in Manhattan. The comfy rooms and friendly staff make it a great place to chill after a day of exploring, and who can say no to a free warm cookie when you check in? It's the perfect mix of convenience and comfort right in Times Square.

Amenities

  • Bar
  • Fitness Centre/Gym
  • Internet Access
  • Restaurant
  • Valet parking

Where is it

Just 10 minutes from Times Square, and a 15-minute walk to the Empire State Building. Transfer from John F. Kennedy International Airport (JFK): Approximately 16 miles. Travel time is about 45-60 minutes by car or 60-75 minutes via public transportation.

Hotel information

All rooms come with the following amenities: Sweet Dreams bed, air-conditioning, work desk, a coffee maker, a 40-inch HDTV, a hairdryer, and an iron/ironing board. 

Standard King Room sleeping maximum 2 adults.

1 King Bed Freedom Tower Premium View, Located above the 25th floor, sleeping maximum 2 adults.

Tranzit Restaurant & Bar offers all-day dining and features indoor, garden, and atrium seating. Enjoy panoramic city views and handcrafted cocktails at the rooftop bar, Monday – Sunday 6:30 am – 11 pm.

Valet parking $85.00 per night (payable locally, subject to change). Fitness centre.

*Denotes local charge

Please note: Guests must be 21 years or older to check in.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1161)
  • Very good (1028)
  • Average (690)
  • Poor (517)
  • Terrible (584)
Image of the Tripadvisor rating A stay to humiliate and punish

Jun 28, 2025 Karl P

Had no expectations, just make sure it's clean and room is ready. Booked 24th to 27th June as I'd be arriving 06:00 25th June. All paid up. Arrived at 07:30 and was told I didn't show up and room is "gone". From the time up until which allowed to check-in = 00:00 and 07:00 - room gone. "you didn't show up!" "you should have phoned us!" "No not a… Read more
Had no expectations, just make sure it's clean and room is ready. Booked 24th to 27th June as I'd be arriving 06:00 25th June. All paid up. Arrived at 07:30 and was told I didn't show up and room is "gone". From the time up until which allowed to check-in = 00:00 and 07:00 - room gone. "you didn't show up!" "you should have phoned us!" "No not a single room available in the entire hotel". "doesn't matter you have fully prepaid... what if you didn't show up your flight?" "Sir, how is it different???" Two managers and same confrontational condescending humiliation later, offered a key to disabled toilet to freshen up before a whole day of work. Just wanted a shower. (P.S. did call up before to check if early check-in possible was told by front staff should book night before - how naive I was) So paid for three nights, only got two nights after all. It's overpriced during conference stay on a good day, ridiculous to have paid for a night for nothing. This is the American way??? Other reviews are correct. Dingy room. Clean enough. Shower bad pressure. Air con like a diesel excavator when on. Party Thursday night will be unbearably noisy if you want to sleep early. Will be telling conference company never to have this hotel on their list next year. Atrocious, bullying, humiliating after a 24 hour flight. Don't respond please "managers" - don't tell us to ring the day before if you might arrive late. Some customers do fly over 24 hours in the air, and no one picks up the phone on any given day anyway!!! Read less
Image of the Tripadvisor rating Good location, clean and good people working

Jun 25, 2025 Guillermo K

Good location and very clean. Enough for those who just want to use your hotel as a place to sleep and use the restroom and take a shower. All people are friendly. I would like to highlight the good service the Carlos does with luggages and specially the great job that Carl, at the front desk, does. He was very kind and helped us with all we… Read more
Good location and very clean. Enough for those who just want to use your hotel as a place to sleep and use the restroom and take a shower. All people are friendly. I would like to highlight the good service the Carlos does with luggages and specially the great job that Carl, at the front desk, does. He was very kind and helped us with all we needed during our stay in NYC. Read less
Image of the Tripadvisor rating Great Staff, but tiny elevators

Jun 25, 2025 Jason D

I'm writing this review based on the hotel staff. They were so great, especially Sonam who helped with valet parking and bag storage. He went above and beyond to help my friend and I when we checked in and especially when we checked out with bags, getting in the car, etc. The hotel was exceptionally busy, but the service never suffered from staff… Read more
I'm writing this review based on the hotel staff. They were so great, especially Sonam who helped with valet parking and bag storage. He went above and beyond to help my friend and I when we checked in and especially when we checked out with bags, getting in the car, etc. The hotel was exceptionally busy, but the service never suffered from staff members like Sonam who had all the time in the world to assist and make sure we had a great experience. The hotel is very lucky to have Sonam working for them. The focus should be on the great staff, but I do need to point out the hotel doesn't have enough elevators, which are tiny, for the amount of rooms they have. It can be very hard unless you stay at the top of the hotel to get an elevator down at some points, especially if you are using a wheelchair because no one else can really get in half the elevators with you because they are so small. The rooftop bar had some of the best views I have seen from a NYC hotel bar and the rooms were small, but very nice. Read less
Image of the Tripadvisor rating Jane is the best!

Jun 23, 2025 thecolbyest

I was here working and we booked this spot for a couple of our coworkers because the price was under $200 (at the time we booked). Jane at the front desk is FREAKING AMAZING!!!! She's so kind and helpful. If I could give her 5 stars I would. The only reason why I'm giving this 4 stars is that the elevators do take a bit longer than normal and one… Read more
I was here working and we booked this spot for a couple of our coworkers because the price was under $200 (at the time we booked). Jane at the front desk is FREAKING AMAZING!!!! She's so kind and helpful. If I could give her 5 stars I would. The only reason why I'm giving this 4 stars is that the elevators do take a bit longer than normal and one seems to always be broken. The fitness room also had no AC, but other than that, it was literally fine. Yes the rooms are small, but it's New York at a good price. And it's clean. What more do you want? Read less
Image of the Tripadvisor rating DO NOT RESERVE HERE

Jun 23, 2025 Nicole P

Horrible costumer service, I made a reservation called and let them know ahead of time I was arriving after midtown only to arrive there and notified in person that it was canceled and that I had to wait until 8am for the supervisor to reinstate it because he wasn’t trained for this? What kind of hotel is this? won’t refund the money