Element New York Times Square West

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Element New York Times Square West | Midtown, New York | Virgin Atlantic Holidays

Midtown, New York

3 stars

Close to the bright lights of the Theatre District and Times Square beyond, this isn’t just any hotel; this is a live-like-a-local hotel. The Element by Westin brings everything you’ll need (and maybe hadn’t even thought of) into one place, with a small kitchenette in every room. Step out of the front doors and within a New York minute you’ll be in the heart of The City That Never Sleeps.

Amenities

Bar
Fitness Centre/Gym
Internet Access
Laundry Service
Safety Deposit Box
Close to City Centre

Explore the local area

In Hell's kitchen, 4 blocks from Times Square. Transfer time from John F. Kennedy International Airport: 50 minutes.

Hotel Information

Room Information
Room Upgrade Information

404 rooms. All with air-conditioning, kitchenette with fridge, hob, microwave and dishwasher, 32” LCD TV, DVD/CD player, iPod docking station, safe, hairdryer, and iron and board. Standard Rooms are 305 sq ft, with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

Hotel details

Facilities

Complimentary Element hot buffet breakfast. Restore (24-hour gourmet grab & go pantry). 24-hour fitness centre. Gift shop. Laundry/dry-cleaning service*. 24-hour front desk. Complimentary WiFi.

Accessibility

Good general access for guests who are able to walk short distances and can manage up to six steps. For more information and contact details please check out ourSpecial Assistance page

Additional Information

One person must be aged 21 years and over in each room at check-in.

*Denotes local charge.

Trip advisor rating

3.9/5

5,604 reviews

Location
Sleep Quality
Rooms
Service
Value
Cleanliness

Excellent

34%

Very Good

38%

Average

14%

Poor

Terrible

“Avoid this hotel.”

Sep 17, 2025Simon D

Don’t stay here. This is a tourist trap hotel. Area is not great. Lobby is way too small. Reception is understaffed. Hotel is 40 floors tall with only 2 working elevators. Expect long delays to use elevators. Decor is old. Rooms are not so clean. Nothing to recommend. Find something else.

“Good Hotel with a MAJOR Problem”

Sep 01, 2025hsorkin

Pros: 1 The kitchen facility was very good. I did do some cooking one evening and had all the equipment I needed including dish towels, dish washer, pots, pans and utensils. I really liked that they had a stove top with two burners and not just a microwave. The refrigerator was full size and we were able to fit everything in with room to spare. 2 The breakfast was very good and not all the same every morning, which is definitely a plus. The bread they have is excellent. The people who the breakfast are very nice and accommodating. 3 The location is excellent. Just a few blocks from TKTS and only one block from Port Authority. If you come into the city or leave by bus this is very convenient. 4 The room is clean and the bed was comfortable. 5 The happy hour from Monday – Thursday is definitely a wonderful bonus that would definitely motivate me to return to the hotel. Cons: 1 The MAJOR problem with the hotel is the complete shut down of one of the three elevators and the way the other two are being managed. If you are on the lower floors (2-20) and try to go down it can sometimes take close to a half hour to get to the 1st floor because the elevator keeps skipping your floor. The reason for this is that the elevator is full from taking on people from the 20 – 40th floors and is often being manually operated by hotel personal. When the breakfast crowed tries to get down from floors 2 – 20 many come too late and miss the breakfast since it takes so long to get down to the first floor. One thing that can alleviate this problem is to make one elevator go from 2 – 20, and the other go from 20 – 40. This type of management is similarly done in many high rise buildings that have a lot of elevator traffic. I gave my suggestion about this to the management but nothing was done. This problem is going to exist for a while at this hotel unless some better elevator management is arranged. 2 Bathroom configuration: a. The hand towel racks are behind the door to the bathroom. The door has to be closed before you can get to the towels. The solution is simple: put a towel rack hanging from the front of the sink. b. There is no place to hang the bath towel or mat after it is used since the shower doors extend to the ceiling. There are hooks on back of the bathroom door, but they are not adequate since they are very small and the towel keeps falling off. I liked the hotel very much and would definitely stay there again. Hopefully the elevator situation will be taken care of ASAP.

“Good hotel, but some people working at the reception could improve it”

Aug 27, 2025VittorioTredici

The hotel has many positive aspects: central location, generous breakfast, Wi-Fi, light aperitif from Monday to Friday, clean rooms, and a well-equipped kitchenette. However, there are also serious issues that need to be addressed. One of the biggest problems was the attitude of the reception staff. The senior receptionist (a tall, thin man) was extremely rude and unprofessional. When my wife reported several issues in our room (only one of the two stovetops working, and problems with the shower and sink drains), instead of immediately suggesting a room change, he told her we could just leave the hotel if we didn’t like it. Very unpleasant and unacceptable. Another major issue: we had already paid the full amount at check-in, including taxes and the deposit. On the last day, just a couple of hours after checking out, the deposit was charged again, so we ended up paying it twice. When we asked for clarification, the reception simply told us we would get the refund in a few days, without giving any proper explanation. I hope this is true, but it left us with a very bad impression. Lastly, a smaller but still important point: the rooms have only a desk, which is impractical for a family of four. If you provide a kitchenette, there should be a proper table where guests can sit and eat together. Overall, the hotel has potential, but unless management invests in staff training and addresses these issues, it’s hard to recommend.

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Some of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. However, ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: https://www.atol.org/about-atol/atol-certificates.

This product offers you combinations of a hotel and flights at an inclusive price. This product enjoys the protection of the Package Travel, Package Travel and Linked Arrangements Regulations 2018.

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