Element New York Times Square West

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404 rooms. All with air-conditioning, kitchenette with fridge, hob, microwave and dishwasher, 32” LCD TV, DVD/CD player, iPod docking station, safe, hairdryer, and iron and board. Standard Rooms are 305 sq ft, with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

City View Rooms have sweeping views of New York's city skyline, with 1 king-size bed, sleeping maximum 2 adults.

Standard Studios are slightly larger at 385 sq ft and have 1 king-size bed, sleeping maximum 2 adults.

Studio City View are as above, but with views of the city, with 1 king-size bed, sleeping maximum 2 adults.

Jul 19, 2025 mihir p

I was charged $250 as a deposit on 22nd June and post the check out on 2nd july, I have not received any refund till date. On contacting mariott they redirected me to my booking agency which has got nothing to do with the deposit as it was charged on my card by the hotel upon arrival. There was no charge in my invoice during my check out, so there should be no deduction from my deposit as well. I really don't understand this policy and reading other reviews assures some sort of purposeful delay in all deposits. Read less

Good facilities bad staff

Jul 14, 2025 Fraccosimo69

Great facility, but the staff is terrible. They gave me a camera with a non-working stove, and we had to cook on it for two hours each time. I had to ask them to fix it four times before getting a negative response. They told me it was impossible to find a replacement part during my stay. So in all of New York City, in a 20-day period, you couldn't find an ignition valve for an induction stove? Really unbelievable. The reception staff was really poorly organized; it seemed like the morning staff worked in a different place than the afternoon staff, and communication was non-existent. The most annoying person was the guy who seemed to be the front desk manager (I think he was, the hierarchy wasn't clear, but he worked as if he were in charge). He was really arrogant and unaccommodating, more focused on being nice to the ladies than on solving problems. And last but not least, I have to mention the elevator, which is truly embarrassing. It takes 40 minutes to get down because the staff has the keys and can do whatever they want, skip floors and leave paying customers stranded. There's really a lot that needs to be done regarding the level of service. Read less

10 minute elevator wait times?

Jun 30, 2025 dk808 Ewa Beach, Hawaii

If you like waiting for elevators then this hotel has you. We checked in on a Friday afternoon and the fire department was there. We suspect responding to a false alarm…totally fine and we get it. But getting to our room after they cleared it took a while. Again, would have never have written a review over something like that. Then it comes to Monday, 6/30 at 945a. Called our Lyft, driver was arriving and we went out to take the elevator down from the 24th floor. Waited, I’m not even exaggerating, at least 10 minutes. There’s a little digital board that shows you what floors the elevators are on. Initially it looked like only 1 of 3 elevators were working. Going up and down all 40 floors. Then it looked like 2 of 3 was working. Every elevator that went up or down (because we figured if we just get on any elevator it’ll eventually go down), was full. We ended up having to walk 24 flights down with our suitcases. We already was charged a “no show” fee for our Lyft and didn’t want to chance another one. Seriously, this is okay? What was interesting was that when I had gone down on Sunday to ask for our room to be maid up (mind you the phones in your room and the hallway don’t work) a guy was checking in and asked about the elevator situation because he has stayed there before and said it was bad. The lady checking him in said it was fine. So that stuck in my head and lead me to believe this has happened before! Next, remember that Sunday I just shared? So we go down and there was someone at the front desk actively checking someone in. Then there was another lady who looked busy doing whatever she was doing. Mind you we weren’t even acknowledged and just standing there. She actually goes to her other coworker and helps her with a question. Then after several minutes looks up and says “next” or something like that. No apology. No acknowledgment. Just (what I heard) “what do you want?” I get if you’re busy doing your thing, no problem. Can you just look up and say we’ll be right with you? My question took 10 seconds and we left…this was around 3p. Lastly, I wouldn’t have complained but when we checked in there was a long hair right on the top of the toilet and a Bobby pin in the corner of the bathroom. Gross but not a deal breaker. But since I’m already here I thought id share this. I’m a Bonvoy Gold member and this is the one hotel I’d stay far away from. Read less

Great location

Jun 28, 2025 sashni Bengaluru, India

We came across this hotel option while researching hotels with kitchenette and proximity to Times square. Very close to Times Square and the train station making commuting quite convenient. Coming to the room, quite small as with most places in NYC. There was barely any space to move around after placing the suitcases (of a family of 2 adults and 2 kids). Wish they had a bit more storage space. The kitchenette was quite apt and came in very handy. Beds decent and bathroom small but clean. The elevator situation is definitely quite tricky .. the staff takes over manual control of the elevators during peak hours and skip stopping at most floors ... we have waited quite a bit and at times had to get off a few floors and try our luck again. We literally had to run at breakneck speed to a broadway show since the elevator took 20 mins to pick us up from the 34th floor ! The breakfast variety isn't great. Being vegans, we really had very few choices ... the hot oatmeal and some cereal (again not all are vegan) and fruits. Wish they had some healthier choices ... Despite all the pros and cons, Elements is certainly a good choice for a short to a week long kinda stay. Read less

evelvators dont work

May 31, 2025 Resort59618164663

The elevators barley work we had to walkk 25 flights. They blame it on "elevator modernization" the door in the hall keeps swinging open like a ghost. staff r rude and bad costumer service. rooms are very nice though if you want to hike mount everest for it.

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