Element New York Times Square West

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Element New York Times Square West | Midtown, New York | Virgin Atlantic Holidays

Midtown, New York

3 stars

Close to the bright lights of the Theatre District and Times Square beyond, this isn’t just any hotel; this is a live-like-a-local hotel. The Element by Westin brings everything you’ll need (and maybe hadn’t even thought of) into one place, with a small kitchenette in every room. Step out of the front doors and within a New York minute you’ll be in the heart of The City That Never Sleeps.

Amenities

Bar
Fitness Centre/Gym
Internet Access
Laundry Service
Safety Deposit Box
Close to City Centre

Explore the local area

In Hell's kitchen, 4 blocks from Times Square. Transfer time from John F. Kennedy International Airport: 50 minutes.

Hotel Information

Room Information
Room Upgrade Information

404 rooms. All with air-conditioning, kitchenette with fridge, hob, microwave and dishwasher, 32” LCD TV, DVD/CD player, iPod docking station, safe, hairdryer, and iron and board. Standard Rooms are 305 sq ft, with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

Hotel details

Facilities

Complimentary Element hot buffet breakfast. Restore (24-hour gourmet grab & go pantry). 24-hour fitness centre. Gift shop. Laundry/dry-cleaning service*. 24-hour front desk. Complimentary WiFi.

Accessibility

Good general access for guests who are able to walk short distances and can manage up to six steps. For more information and contact details please check out ourSpecial Assistance page

Additional Information

One person must be aged 21 years and over in each room at check-in.

*Denotes local charge.

Trip advisor rating

3.9/5

5,613 reviews

Location
Sleep Quality
Rooms
Service
Value
Cleanliness

Excellent

34%

Very Good

38%

Average

14%

Poor

Terrible

“NYC in October”

Nov 16, 2025David T

One week stay here and it was good Location is great and walkable to many things including the subway. Breakfast options are very good. Happy hour was nice bonus Roof top viewing area Rooms were pretty good for this level and for NYC There were lift dramas with one not working which caused some long waits but you simply have to accept these things I'd stay again

“Will Stay Again! They fixed the elevators!”

Nov 16, 2025dsnymom

We were a little leary of booking this hotel because of the elevator reviews. But the rates were acceptable for us and we're glad we decided to take a chance. Yes, the elevator situation is a bit frustrating. This is MOSTLY during breakfast hours. It's a 40 floor hotel with only 2 working elevators and everybody wants to take advantage of the complementary breakfast (a rarity in NYC). The elevators are staffed during these times which helps some. If you pay attention to the signs advising when the elevator "lines"/waits are shorter, you should have no problem. For the most part, folks are pretty polite about forming up a fair queue when necessary. We never experienced a wait of more than 5 minutes. Maybe the staff has gotten better at managing this over time. We didn't find any issues with elevator wait times outside of the breakfast hours. We stayed on a M/T/W (weekdays) and have no way to compare if it's different on the weekends. Our queen room was clean and comfortable, with the exception of a stray hair on the bathroom counter, which I wiped away. Front desk staff was ALWAYS pleasant and welcoming. Extra kudos to Julie at check in, what a sweetheart. The breakfast area was crowded. I would suggest getting breakfast on the early side if possible. The breakfast staff worked their tails off keeping everything stocked and clean. They were very polite and helpful. There was some variety in the hot cooked selections every day. Location is great. It is a little over a half mile walk to Times Square. By the end of our stay, all three elevators were working! We are definitely keeping the Element on our short list for NYC stays.

“nice room, but avoid if you need to come and go - elevators are not functional”

Oct 19, 2025Douglas A

The room was fine - it's NYC so it's tiny but serviceable, great view and a decent sized bathroom. I wish I had checked the reviews before I booked though, I would have found another hotel that has working elevators. The situation here is not just annoying, it's unsafe - guests routinely have to over-pack the working elevators and huge groups are still left stranded each time. I left something important in my room on my way out for the evening but couldn't retrieve it because there was no way to get up and back in a timely manner. And I see this was not just a one-off maintenance issue - it's ongoing with this hotel. I will not be back.

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This product offers you combinations of a hotel and flights at an inclusive price. This product enjoys the protection of the Package Travel, Package Travel and Linked Arrangements Regulations 2018.

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