Hilton Garden Inn New York/Central Park South-Midtown West

Midtown, New York

Star rating

Empire Steak House
Standard 2 Double Beds
2 Doubles Premium Room
Empire Steak House Bar
Lobby
Standard 2 Queen Beds
King Bed Junior Suite
King Bed Junior Suite
24-hour Pavilion Pantry market
1 King Bed
Empire Steak House
Standard 2 Double Beds
2 Doubles Premium Room
Empire Steak House Bar
Lobby
Standard 2 Queen Beds
King Bed Junior Suite
King Bed Junior Suite
24-hour Pavilion Pantry market
1 King Bed

The hotel

About as close to the Big Apple’s core as you can get, the Hilton Garden Inn Central Park South is in the perfect spot to explore this urban jungle. When you’re not exploring, retreat back to base and enjoy what this place has to offer. From a steak house where you can enjoy tasty seafood and meats, to a 24-hour fitness centre. And when you head out, some of NYC’s best sites are right on your doorstep.

Amenities

  • Bar
  • Fitness Centre/Gym
  • Internet Access
  • Laundry Service
  • Restaurant
  • Room Service
  • Safety Deposit Box
  • Close to City Centre

Where is it

In Midtown Manhattan, just a quick stroll to Times Square, Broadway, the shopping of Columbus Circle and Fifth Avenue, and Central Park. Transfer time from John F. Kennedy International Airport: 1 hour 30 minutes.

Hotel information

All with 42” flat-screen HDTV with premium channels*, microwave and mini-fridge (on request), Keurig K-cup coffee maker, safe, hairdryer, and iron and board. Standard King Rooms with 1 king-size bed, sleeping maximum 2 adults.

Standard 2 Double Bed Rooms with 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

City View rooms have 1 king-size bed, 2 double beds or 2 queen-size beds, sleeping maximum 4 adults.

Premium rooms include in-room drinks and snacks that are replenished daily, as well as premium WiFi and a city view. These rooms have 1 king-size bed, 2 double beds or 2 queen-size beds, sleeping maximum 4 adults.

Junior Suites are located on 20th floor and feature a 400 sq. ft. patio with outstanding views of the Manhattan skyline. These have a king-size bed or 2 queen-size beds, with additional seating area, sleeping maximum 4 adults.

Empire Steak House (steak and seafood, open for breakfast, lunch, and dinner). 24-hour Pavilion Pantry market (snacks, drinks and ready meals). Room service also available.

24-hour fitness centre.

Complimentary WiFi. Private airport transfers* (on request). Laundry/dry-cleaning services*.

* Denotes local charge

Please note: One person must be aged 18 years and over in each room at check-in.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1637)
  • Very good (1466)
  • Average (504)
  • Poor (276)
  • Terrible (278)
Image of the Tripadvisor rating Comfortable, clean and quiet

Aug 8, 2025 suelI4835DB

Our stay went well, overall. The room was right across from the elevator on the 10th floor. I assumed that we'd hear a lot of noise in the hallway, but it was not the case. The room itself was clean, comfortable and quiet. Very nice quality toiletries were provided and there was plenty of hot water. We also appreciated having the mini fridge.… Read more
Our stay went well, overall. The room was right across from the elevator on the 10th floor. I assumed that we'd hear a lot of noise in the hallway, but it was not the case. The room itself was clean, comfortable and quiet. Very nice quality toiletries were provided and there was plenty of hot water. We also appreciated having the mini fridge. On to the elephant in the hotel: the elevators. I had read reviews prior to our stay that there are only two working elevators for 30+ floors of guest rooms, and that is correct. For that reason, I requested a room from floors 5 to 10, in the event that if we had to, we could take the stairs. (We actually did a few times.). During the 3 days/nights we were there, we got lucky a few times and didn't have to wait at all. But on at least 3 occasions, we waited up to 15 minutes. To say the least, it's annoying and a disservice to the guests. I talked it over with my partner, and we don't blame the staff - it's out of their hands. It's an old NYC building, and to put in another elevator or to enlarge the existing ones is next to impossible. I would task the upper management with this: knowing that you only have two working elevators and 350+ guest rooms, what is a good solution to this problem? Having the middle (service) elevators for strollers, wheelchairs and large pieces of luggage only? I don't know. But it is a problem that is not going away. Also: In the lobby, I was approached by a Hilton staff member about opening a Hilton membership account and pitched a future trip/timeshare type of scheme to sign up for. No, thank you. We had a reasonably good stay, loved the location, and will leave it at that. P.S: The jellybeans in the lobby in the evening were a nice touch for my candy-loving partner. Read less
Image of the Tripadvisor rating Good location, but fix the elevators!

Aug 5, 2025 KathyOBJ Philadelphia, Pennsylvania

If the elevators were working, I'd give it 4 stars. All of the staff I encountered (front desk, maid, skycap, engineer (to fix my thermostat) were great - courteous, friendly, professional. Location was perfect. But having to constantly allot time to wait for an elevator or take the stairs (thankfully only on the 4th floor) was very annoying. … Read more
If the elevators were working, I'd give it 4 stars. All of the staff I encountered (front desk, maid, skycap, engineer (to fix my thermostat) were great - courteous, friendly, professional. Location was perfect. But having to constantly allot time to wait for an elevator or take the stairs (thankfully only on the 4th floor) was very annoying. One of 3 elevators was out of order, and another wasn't always working. On a repeat trip to NYC, I would call first to see if they've rectified the situation. If not, I would book somewhere else. Read less
Image of the Tripadvisor rating Over all good

Aug 3, 2025 John S

On arrival the front desk manager was not at all customer friendly as unknown to me there was a deposit to pay even though it was a prepaid rate. He even said he would cancel my reservation. Very bad start to my arrival. I walked down to lobby from the 21 st floor on 3 occasions as 1 elevator was not working and other 2 did not stop on various… Read more
On arrival the front desk manager was not at all customer friendly as unknown to me there was a deposit to pay even though it was a prepaid rate. He even said he would cancel my reservation. Very bad start to my arrival. I walked down to lobby from the 21 st floor on 3 occasions as 1 elevator was not working and other 2 did not stop on various occasions. When I spoke to Destinee B on front desk she was so helpful and apologetic and offered me a complimentary breakfast. Her skills far out weighed the manager on arrival in which he needs to learn from his staff. I also spoke to another front desk lady who was far more skilled in customer service. Who listened to me and was another manager. These events were more than off set by the great helpful friendly staff. Read less
Image of the Tripadvisor rating Wonderful staff

Jul 28, 2025 rhhester Houston, Texas

At first glance this was a rather plain small hotel room in New York City. However, the staff were exceptional. I requested an extra blanket and it was brought to me in 5 minutes. The housekeeper cleaned my room every day even though she did not have to (the policy is every other day), and she was so friendly. There was a Kurig with plenty of… Read more
At first glance this was a rather plain small hotel room in New York City. However, the staff were exceptional. I requested an extra blanket and it was brought to me in 5 minutes. The housekeeper cleaned my room every day even though she did not have to (the policy is every other day), and she was so friendly. There was a Kurig with plenty of coffee pods, a microwave and a fridge. I stayed on the 4th floor and took the stairs mostly - the elevators are indeed very slow. The location was great and the neighborhood safe. It was also surprisingly quiet. Overall I had a great experience and would recommend to others. Read less
Image of the Tripadvisor rating Thank you Angie!!

Jul 8, 2025 Frank D Ephrata, Pennsylvania

Was allowed early check in and late check out via Angie, who was AWESOME! The room was spacious, very clean, loved the deep sink & glass shower. The location was superb!