Hilton Garden Inn New York/Central Park South-Midtown West
Midtown, New York
Star rating
Based on 4170 reviews
The hotel
About as close to the Big Apple’s core as you can get, the Hilton Garden Inn Central Park South is in the perfect spot to explore this urban jungle. When you’re not exploring, retreat back to base and enjoy what this place has to offer. From a steak house where you can enjoy tasty seafood and meats, to a 24-hour fitness centre. And when you head out, some of NYC’s best sites are right on your doorstep.
Amenities
Bar
Fitness Centre/Gym
Internet Access
Laundry Service
Restaurant
Room Service
Safety Deposit Box
Close to City Centre
Where is it
In Midtown Manhattan, just a quick stroll to Times Square, Broadway, the shopping of Columbus Circle and Fifth Avenue, and Central Park. Transfer time from John F. Kennedy International Airport: 1 hour 30 minutes.
Hotel information
All with 42” flat-screen HDTV with premium channels*, microwave and mini-fridge (on request), Keurig K-cup coffee maker, safe, hairdryer, and iron and board. Standard King Rooms with 1 king-size bed, sleeping maximum 2 adults.
Standard 2 Double Bed Rooms with 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.
City View rooms have 1 king-size bed, 2 double beds or 2 queen-size beds, sleeping maximum 4 adults.
Premium rooms include in-room drinks and snacks that are replenished daily, as well as premium WiFi and a city view. These rooms have 1 king-size bed, 2 double beds or 2 queen-size beds, sleeping maximum 4 adults.
Junior Suites are located on 20th floor and feature a 400 sq. ft. patio with outstanding views of the Manhattan skyline. These have a king-size bed or 2 queen-size beds, with additional seating area, sleeping maximum 4 adults.
Empire Steak House (steak and seafood, open for breakfast, lunch, and dinner). 24-hour Pavilion Pantry market (snacks, drinks and ready meals). Room service also available.
24-hour fitness centre.
Complimentary WiFi. Private airport transfers* (on request). Laundry/dry-cleaning services*.
* Denotes local charge
Please note: One person must be aged 18 years and over in each room at check-in.
Based on 4170 reviews
Rating summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Traveller rating
Excellent (1637)
Very good (1467)
Average (507)
Poor (278)
Terrible (282)
Very shabby
Sep 3, 2025Honestjo17Eton Wick, United Kingdom
We were all disappointed with this hotel .
Its entrance and reception area is dark and depressing . From the moment we pulled up it looked tired .
The shop/ breakfast is very dark ( no windows) and just unpleasant place to be .
We just got take away coffee .
The beds are comfortable but the rooms are tired with paper coming off .
Our…
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We were all disappointed with this hotel .
Its entrance and reception area is dark and depressing . From the moment we pulled up it looked tired .
The shop/ breakfast is very dark ( no windows) and just unpleasant place to be .
We just got take away coffee .
The beds are comfortable but the rooms are tired with paper coming off .
Our shower was great but are other parties said it just spat water at them .
The lifts are also very dated . Fast but a little smelly .
There are so many hotels to choose from .
I would not recommended or go back to this one
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Horrible service and experience
Aug 29, 2025alexlitreevTallinn, Estonia
The hotel clearly states that check-in is at 3:00 PM. However, at reception, they failed to provide our accommodation on time, delaying it by an hour because the rooms weren’t cleaned promptly. When I asked why the check-in was delayed and how we could be compensated, the person at the desk (whose name was Destinee, I believe) started acting…
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The hotel clearly states that check-in is at 3:00 PM. However, at reception, they failed to provide our accommodation on time, delaying it by an hour because the rooms weren’t cleaned promptly. When I asked why the check-in was delayed and how we could be compensated, the person at the desk (whose name was Destinee, I believe) started acting rudely and refused any compensation. She claimed the hotel is not obligated to check anyone in at exactly 3:00 PM, but instead (quote) “anytime starting from 3 PM” (so don’t be surprised if they check you in at 8:00 PM with no compensation, then charge you a late checkout fee if you’re even 10 minutes late). When I showed her the hotel’s own policy on their website, she simply replied, “Whatever.” As a result, my family of five had to wait an extra hour after a 16-hour flight just to get some rest.
Another issue was the elevators. The building has over 30 floors but only three elevators, and just two of those were actually working. Since hotel personnel use the same elevators for their own purposes, expect to spend up to 20-30 minutes waiting for one.
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Bed bugs
Aug 25, 2025Matt WWirral, United Kingdom
First night air con not working in excessive heat.
But worse than this next we had bed bug bite on our legs. Reported to front desk who just gave a shoulder shrug response saying “ so, what os your question?” Rather than we are sorry we will attend to it immediately
Bed bugs!
Aug 25, 2025Lisa SWirral, United Kingdom
This hotel is in a good location and rooms are decent size. However, the elevator issue aside, we had some more major issues. In the first room we were assigned the air conditioning did not work (it was over 80 degrees in the room). We called the front desk who sent an engineer. We went out for food and on our return it had not been fixed. Went to…
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This hotel is in a good location and rooms are decent size. However, the elevator issue aside, we had some more major issues. In the first room we were assigned the air conditioning did not work (it was over 80 degrees in the room). We called the front desk who sent an engineer. We went out for food and on our return it had not been fixed. Went to the front desk who said it would be fixed the next day and offered us two other rooms (not connected as we had booked) or the use of fans. We opted for fans as could not be far apart from our children in the second room. Returned to our room to find the key cards wouldn’t work, returned to reception twice for new keys but none worked. Had to wait for an engineer to come and fix it.
After a terrible sleep with the loud fans, we went out for the day with the promise that the air conditioning would be fixed when we got back. It wasn’t! We then were offered two adjacent rooms on the 26th floor which we accepted. These rooms were nice so we were happy until … my partner and I noticed we had bites on our bodies. We went to a local pharmacy who said we had bed bug bites!! Felt sick. Went to front desk to inform them that our original room had a bed bug problem. They were not interested at all, in fact the girl on reception with the blonde hair and glasses asked me what my question was! My question is why has a room in a Hilton hotel got a bed bug infestation?
On our return we have written two emails to the manager to complain and they have not answered at all. We will be writing to Hilton head office. It was awful.
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Stay Away from this hotel !!
Aug 22, 2025Kevin G
Stay AWAY , One of the 3 elevators is not working, it’s been this way for days and NOBODY IS FIXING IT AND THE HOTEL STAFF DONT CARE ., The wait for an elevator to come down from your room is insane !! This “Hotel” is over 30 floors high . I’m telling you,, you will have a miserable stay if you come to this hotel !.
Very shabby
