A perfect location for a walking discovery of Midtown's highlights, including Central Park, Rockefeller Center and the bright lights of Times Square. Already a New York favourite, the Sheraton looks set to be more popular than ever! Guest rooms comfortable and supremely so, with contemporary furnishings and an elegant feel. Features include wall-mounted flatscreen TVs, chaise lounge chairs and all-new bedding that'll have you sleeping peacefully! The fitness centre has also been revamped, and it’s nothing less than state-of-the-art Peloton bikes.
Amenities
Bar
Fitness Centre/Gym
Internet Access
Restaurant
Safety Deposit Box
Close to City Centre
Where is it
In Midtown, on 7th Avenue and 53rd Street. 1 block from the subway. Radio City Music Hall and Broadway theatres within walking distance. Transfer time from John F. Kennedy International Airport: 35 minutes.
Hotel information
1,780 rooms and suites. All rooms feature air-conditioning, wall-mounted LCD flatscreen TV, alarm clock/radio, coffee maker, safe, iron and board and hairdryer. Traditional Rooms are 250 sq ft with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.
Superior Rooms are 250 sq ft and are located on the 21st floor or higher with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.
Executive Suites are 500 sq ft and have separate living area, and include upgraded amenities including bathrobes and free bottled water, with 1 king-size bed and sofa bed, or 2 double beds and sofa bed, sleeping maximum 3 adults or 2 adults and 1 child.
Hudson Market (open for breakfast). Starbucks® Café and Library Bar. Revamped fitness centre with Peloton bikes. Convenience store. WiFi*. On-site parking $75 plus tax, per day (payable locally, subject to change).
The destination fee is included in the price
Destination fee inclusions:
$30 Food & Beverage Credit redeemable at any property outlet to include Hudson Market, Starbucks Café or Library Bar. The Food & Beverage Credit is a daily benefit and cannot be rolled over or accumulated. Any unused portion has no value upon checkout.
Premium wireless internet plus free local & long-distance guest room telephone calls during your stay.
(2) Big Bus sightseeing tour tickets per “stay”
Please note: benefits are subject to change.
Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page
*Denotes local charge.
Please note: one person must be aged 21 years and over in each room at check-in.
Please note: housekeeping services are provided upon request only. Guests are invited to contact the front desk daily to request refreshed amenities.
Based on 11996 reviews
Rating summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Traveller rating
Excellent (4031)
Very good (4068)
Average (2168)
Poor (934)
Terrible (797)
Terrible experience, terrible service as they outsourced employees from a third party. Not at all what was advertised.
Jan 18, 2025Allison L
Most people in front of us spent a good 2 or 2.5 hours in line waiting to get checked in. We came back from a late dinner and the same person we were behind in line was still waiting, and had been for the past 2 hours. They had one person at the check in counter and no one explaining what was going on, so the service was terrible. Would not…
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Most people in front of us spent a good 2 or 2.5 hours in line waiting to get checked in. We came back from a late dinner and the same person we were behind in line was still waiting, and had been for the past 2 hours. They had one person at the check in counter and no one explaining what was going on, so the service was terrible. Would not recommend EVER. Also, there was no online check in available.
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Worst hotel ever
Jan 18, 2025Camper44166429681
We have been waiting to check in for over an hour to check in. We have only gone about halfway up the line. Security is walking around, but no one is giving any reason for this. It is past midnight. There are people with children sleeping on the floor. This the worst hotel experience I have ever had. Do not ever stay here, it is horrible. And the…
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We have been waiting to check in for over an hour to check in. We have only gone about halfway up the line. Security is walking around, but no one is giving any reason for this. It is past midnight. There are people with children sleeping on the floor. This the worst hotel experience I have ever had. Do not ever stay here, it is horrible. And the worst part is that I am going to be charged for this night that we are largely spending in the hotel lobby!!
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10/10 Would not go back.
Jan 9, 2025Caelan R
The only good thing about this hotel is that is in Times Square. It has been a week since our visit and I was charged 3 $150 'incidental fees', which was not a big deal assuming we would get them back. I now have a $103 and $164 charge with no explanation and cannot get ahold of any management.
That wasn't even the worst part about our stay!
We…
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The only good thing about this hotel is that is in Times Square. It has been a week since our visit and I was charged 3 $150 'incidental fees', which was not a big deal assuming we would get them back. I now have a $103 and $164 charge with no explanation and cannot get ahold of any management.
That wasn't even the worst part about our stay!
We check in on the app early for 1:00pm the day before we arrived, and got there at 1pm to check into both of our rooms. They said we would not be able to check in until 4:00pm, which wasn't that big of a deal, they don't promise early check in anyways. I put my credit card on file and 'check in', waiting until 4 to get our room keys. We come back around 8:00pm to get to our rooms (we had two rooms for 6 people). I then wait an hour in the front desk line to then finally get told our rooms are still not ready. Then at 9:45pm we get access to one room but still waiting on the second. At this point myself and two others from our group had talked to three different people, just trying to get into our room. Finally at 10:45 PM we get access to the second room. We then ask the management for some kind of reimbursement or anything due to us paying for two rooms on Friday and not getting in them until close to midnight. The management offers one of the girls (out of six) a free breakfast voucher to apologize. We tried to talk to management three different times and were ignored every time. Long story short, we won't be staying here again and will not recommend this hotel to anyone.
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Beware Incidental Deposit Required on Check in & Good luck ever getting it back
Jan 7, 202565angel319Birmingham, United Kingdom
On arrival to NYC I knew that there was a destination fee all NYC hotels charge, the Hotel Sheraton in Times Square give their guests a $30 a day voucher to spend in the hotel if the $30 a day (per room) destination fee is paid in advance eg via holiday package - which mine was. The hotels bar/ Starbucks (heads up there isn’t an actual Starbucks…
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On arrival to NYC I knew that there was a destination fee all NYC hotels charge, the Hotel Sheraton in Times Square give their guests a $30 a day voucher to spend in the hotel if the $30 a day (per room) destination fee is paid in advance eg via holiday package - which mine was. The hotels bar/ Starbucks (heads up there isn’t an actual Starbucks in the hotel as advertised, the bar opens up as a Starbucks in the mornings only and the queues are mighty), the bar was always so crowded around this with queues so I only actually redeemed the $30 a day voucher once in a 5 day stay, and I assume many other guests chose not to wait in queues either and therefore did not use.
By far the biggest gripe is that on check in I was additionally asked for a $150 incidental deposit - which is a requirement not advertised anywhere. I was told this would be returned at check out if I had no incidentals - which I didn’t during my stay. After departing the hotel well over a week ago the incidental deposit has still not been returned, and after this happened to me I have since read many similar reviews of other guests, some still waiting for deposit returns months later. I am writing this review for *visitors to this hotel so they can beware that they will be asked for deposit on check in that they may not see returned any time soon after check out or even at all* & many other reviews highlight that’s it’s almost impossible to talk to someone helpful to sort out - I am now just realizing this.
In addition, be prepared for dire reception service in the hotel, its the worst I have ever seen in any hotel across the world - be prepared to queue for unknown lengths of time (which is a spirit breaking start to any holiday - particularly after a long flight to get there!) as you will be greeted on arrival with a busy foyer of guests all trying to check in/ out and the hotel will only have one person on the desk…who I can almost guarantee will be the most unhelpful person you’ve ever met - having waited & waited in a queue.. during time which should be your holiday…when you do finally get to the desk, you’re processed ridiculously slow with zero niceties! Enjoy!
This experience marred what was a truly great visit to NYC - Sheraton Times Sq sort guest deposits on check out and the diabolical reception service ; surely guests should be valued more than that?
The only plus staying at this hotel was the location and the housekeeping staff who were amazing & very friendly - a very stark contrast to the reception staff!
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HORRIBLE TAXES ERROR!!!!
Jan 7, 2025Oriol C
They charge me 450USD for 5 days, 3 persons. They said "Taxes" but when I arrive to hotel they said 208usd in total. They have to give me the money back!!!!
Please take care with this hotel!!!!!!! NEVER GONA GO BACK. NEVER GONA GO BACK. NEVER GONA GO BACK.
Terrible experience, terrible service as they outsourced employees from a third party. Not at all what was advertised.
