Sheraton New York Times Square Hotel

Loading hotels

Sheraton New York Times Square Hotel | Midtown, New York | Virgin Atlantic Holidays

Midtown, New York

4 stars

A perfect location for a walking discovery of Midtown's highlights, including Central Park, Rockefeller Center and the bright lights of Times Square. Already a New York favourite, the Sheraton looks set to be more popular than ever! Guest rooms comfortable and supremely so, with contemporary furnishings and an elegant feel. Features include wall-mounted flatscreen TVs, chaise lounge chairs and all-new bedding that'll have you sleeping peacefully! The fitness centre has also been revamped, and it’s nothing less than state-of-the-art Peloton bikes.

Amenities

Bar
Fitness Centre/Gym
Internet Access
Restaurant
Safety Deposit Box
Close to City Centre

Explore the local area

In Midtown, on 7th Avenue and 53rd Street. 1 block from the subway. Radio City Music Hall and Broadway theatres within walking distance. Transfer time from John F. Kennedy International Airport: 35 minutes.

Hotel Information

Room Information
Room Upgrade Information

1,780 rooms and suites. All rooms feature air-conditioning, wall-mounted LCD flatscreen TV, alarm clock/radio, coffee maker, safe, iron and board and hairdryer. Traditional Rooms are 250 sq ft with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Hotel details

Facilities

Hudson Market (open for breakfast). Starbucks® Café and Library Bar. Revamped fitness centre with Peloton bikes. Convenience store. WiFi*. On-site parking $75 plus tax, per day (payable locally, subject to change).

Accessibility

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

Resort Fees

The Resort fee is included in the price unless otherwise stated.

Additional Information

*Denotes local charge.

Please note: one person must be aged 21 years and over in each room at check-in.

Please note: housekeeping services are provided upon request only. Guests are invited to contact the front desk daily to request refreshed amenities.

Trip advisor rating

3.8/5

12,200 reviews

Location
Sleep Quality
Rooms
Service
Value
Cleanliness

Excellent

33%

Very Good

34%

Average

18%

Poor

Terrible

“If you value your time, comfort, or basic customer service, look elsewhere”

Nov 17, 2025Kimx5

I have never experienced such a frustrating and disorganised check-in process as I did at this hotel. After travelling over 20 hours from Australia, we arrived exhausted, only to be told they couldn’t find our reservation and this was after standing in line for three hours just to check in. Meanwhile, airline staff were given a separate line and allowed to walk straight to the front while regular guests were ignored. It was honestly disgraceful. One staff member in particular, Tyler, who was apparently the manager, was extremely unhelpful during the process. There was no sense of care, no urgency, and no attempt to make the situation easier for us after such a long trip. The lack of basic customer service was shocking for a hotel of this brand. To make matters worse, it took six weeks of constant communication and chasing Marriott to finally receive a refund for the night we couldn’t use. (and this was only after threatening the Attorney General) Rachel from the front desk even admitted that Tyler might have “been having a bad day” when he claimed he couldn’t find our reservation, as she eventually located it only after my repeated emails and phone calls. Although they did eventually process the refund, the amount of effort required was completely unacceptable, and there was no offer of compensation despite the fact we had to secure alternative accommodation for all 15 of us Overall, this stay was incredibly disappointing, and the complete lack of care or organisation at check-in left a terrible impression. I would not recommend this hotel to anyone. If you value your time, comfort, or basic customer service, look elsewhere.

“Horrendous experience”

Nov 15, 2025The Amazon G

Please read as I promise you this review would be liked by hundreds of others who stayed here this weekend! It was all anyone was talking about! Hotel is grossly understaffed in all areas. Check in was horrendous - 45 minutes. Was told they were checking in 1k rooms on Friday we arrived and there was 5 agents working. Should have been double that. Getting to room - horrendous! Hotel is 50+ floors. AI (artificial intelligence) run elevator system was jacked up the entire weekend - NOT GOOD! After 45 minutes getting checked in it took another 30 minutes to get to floor 33. On average we waited 10-15 minutes to get up or down and often had to fight for physical positioning with other frustrated guests. Just made for a terrible experience! The hotel should have had multiple team members present to help navigate a system that was either outdated or not working properly. To make matters worse, we arrived early to check our bags or attempt to check in early. We waited in line to do this only to be told two things: 1 - We had do go down a floor to check our bags and 2 - that they could call us when the room was ready. Well, the trip down own floor took forever, image that. Once we got down, guess what, another line (and a $6 per bag holding charge). The hotel never called to tell us the room was ready. We simply went back at check in time (4pm). They apologized for not calling and said they were busy. Don’t tell me you are going to call if you know that’s not going to be feasible with 1k rooms coming in! Toilet in room ran all weekend. Several power sockets in room did not work. With so many other options in NY strongly encourage you to stay elsewhere. Bigger is not always better!

“DO NOT STAY IN THIS HOTEL”

Nov 14, 2025Siwykon

This was our 35th wedding anniversary and we prepared this trip well ahead of time. I called the hotel 20-25 times ( I lost the track ). We even had two open cases, so someone from the hotel could call us. This was already insane. Well nobody called back. All we wanted was to make sure our room is on high floor and with the city view and that we would check in around midnight. We booked Premier Room, 1 King Bed, Non Smoking, City View. After arrival we waited 30 min in line, there were only 2 people serving guests. We did not get the room we wanted ( this is typical for this hotel ) - as per person who checked us in, the hotel is on average -20 rooms, meaning they are constantly overbooked. We were actually very lucky because if you read more comments, many guests had to go and find different hotel. Our room had no city view, it had a view for office building. I went down to notify the front desk. they said they had no other rooms. I asked for manager and was promised the room will be ready next day. Next day we had 2 messages on the phone that they have a room for us we booked. We went down and spent another 30 min in line to speak to someone. We were told that this room was given away by the manager and we have to stay in the same room. The manager on shift promised the room for the next day on 50th floor. I asked her how confident should I be to believe in her promise. She said "trust me". Than she offered to waive the destination fees and add 10,000 points to my account. The room was dirty, dusty, no fridge, coffee that nobody wants to drink, the bottom of the shower support was covered in mold, I found a cockroach but didn't say that to my wife, she would freak out, walls damaged and on and on ... We finally get into the room. It was not on 50th floor. It was on 43rd floor but I didn't want to waste my time staying another 30 min in line. There was a fridge. WOW. The fridge looked like a delivery from post war era. Completely beat up. On a third day I was eating the breakfast when manager interrupted me and said she wants to see me. I lost my appetite and left the restaurant. Went to the desk and she said that I have to pay for breakfast because the destination fees were taken away from my room but $35 restaurant bonus was also taken away. Complete brain wash. I explained the room situation and she ( Rachel ) said that she would double my points to 20,000 and will remove the breakfast fee. At the check out date, the lady refused to give me an explanation for the charges saying that I booked the room through the 3rd party. Well, we are home now, few days after checking out from that horrible hotel. My credit card was charged destination fees for all days and 20,000 were not credited. We are at our 60s and visited half of the world hotels. Never in our lives we experienced such a service. Absolutely rude people with no manors. Book your room anywhere else and stay away from that nightmare.

ATOL protection for your entire holiday

Book with confidence knowing your holiday is financially protected

Protection for your Package Holiday

Some of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. However, ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information, or for more information about financial protection and the ATOL Certificate go to: https://www.atol.org/about-atol/atol-certificates.

This product offers you combinations of a hotel and flights at an inclusive price. This product enjoys the protection of the Package Travel, Package Travel and Linked Arrangements Regulations 2018.

Loading hotels