Sheraton New York Times Square Hotel

Midtown, New York

Star rating

Hotel exterior
Executive Suite
Executive Suite
Starbucks Cafe/Library Bar
Traditional Double
Traditional King Room
Traditional Queen
Hudson Market Buffet
Superior King Room
Superior 2 Double
Fitness centre
Lobby
Lobby
Hotel exterior
Executive Suite
Executive Suite
Starbucks Cafe/Library Bar
Traditional Double
Traditional King Room
Traditional Queen
Hudson Market Buffet
Superior King Room
Superior 2 Double
Fitness centre
Lobby
Lobby

The hotel

A perfect location for a walking discovery of Midtown's highlights, including Central Park, Rockefeller Center and the bright lights of Times Square. Already a New York favourite, the Sheraton looks set to be more popular than ever! Guest rooms comfortable and supremely so, with contemporary furnishings and an elegant feel. Features include wall-mounted flatscreen TVs, chaise lounge chairs and all-new bedding that'll have you sleeping peacefully! The fitness centre has also been revamped, and it’s nothing less than state-of-the-art Peloton bikes.

Amenities

  • Bar
  • Fitness Centre/Gym
  • Internet Access
  • Restaurant
  • Safety Deposit Box
  • Close to City Centre

Where is it

In Midtown, on 7th Avenue and 53rd Street. 1 block from the subway. Radio City Music Hall and Broadway theatres within walking distance. Transfer time from John F. Kennedy International Airport: 35 minutes.

Hotel information

1,780 rooms and suites. All rooms feature air-conditioning, wall-mounted LCD flatscreen TV, alarm clock/radio, coffee maker, safe, iron and board and hairdryer. Traditional Rooms are 250 sq ft with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Superior Rooms are 250 sq ft and are located on the 21st floor or higher with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children. 


Executive Suites are 500 sq ft and have separate living area, and include upgraded amenities including bathrobes and free bottled water, with 1 king-size bed and sofa bed, or 2 double beds and sofa bed, sleeping maximum 3 adults or 2 adults and 1 child.

Hudson Market (open for breakfast). Starbucks® Café and Library Bar. Revamped fitness centre with Peloton bikes. Convenience store. WiFi*. On-site parking $75 plus tax, per day (payable locally, subject to change).

There is a resort fee of $35 plus tax per room, per night (payable locally, fee subject to change).

Destination fee inclusions:

  • $35 Food & Beverage Credit redeemable at any property outlet to include Hudson Market, Starbucks Café or Library Bar. The Food & Beverage Credit is a daily benefit and cannot be rolled over or accumulated. Any unused portion has no value upon checkout.
  • New York City Attraction Tickets: each reservation includes two tickets per stay for a 2 hour / Central Park Bike Rental, a $5 Gift Shop Souvenir Voucher or two tickets to the Guggenheim Museum. Please be advised that the attraction ticket depends on availability.
  • Premium wireless internet plus free local & long-distance guest room telephone calls during your stay.

Please note: benefits are subject to change.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

*Denotes local charge. 

Please note: one person must be aged 21 years and over in each room at check-in. 

Please note: housekeeping services are provided upon request only. Guests are invited to contact the front desk daily to request refreshed amenities.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (4044)
  • Very good (4086)
  • Average (2179)
  • Poor (951)
  • Terrible (835)
Image of the Tripadvisor rating Good value great location

Jul 9, 2025 HolidayHoliday2019 Johnstone, United Kingdom

Good value great location rooms a bit dated but not a complaint clean and tidy, hotel Is busy held a dancing competition when we were there lots of nationalities not far from Times Square and right beside the subway. I would stay again staff helpful enough lifts a bit slow. Beds really small
Image of the Tripadvisor rating A New York Christmas Trip

Jul 9, 2025 Boys2325 Liverpool, United Kingdom

Lovely hotel, central to everything. Rooms spotless, staff brilliant. View of higher floors worth the additional cost. The place to stay when visiting the Big Apple.
Image of the Tripadvisor rating Great location...

Jul 8, 2025 Denise S Scotland

Very central hotel currently under renovation, which made communal areas very crowded with a make shift entrance/exit. Unfortunately, there was no prior warning of this. The wait for a lift at times was longer than acceptable. Room was average; no fridge, which was disappointing, the windows were very dirty and our toilet stopped flushing on our… Read more
Very central hotel currently under renovation, which made communal areas very crowded with a make shift entrance/exit. Unfortunately, there was no prior warning of this. The wait for a lift at times was longer than acceptable. Room was average; no fridge, which was disappointing, the windows were very dirty and our toilet stopped flushing on our last morning just before check out. It was, however, a great size and beds were very comfortable. Not sure I would recommend this hotel. I've read the standard response to negative reviews about not changing the past, etc, which sums up the customer service. Read less
Image of the Tripadvisor rating A decent experience, partly a matter of luck.

Jul 7, 2025 ambr0sed warren nj

Our experience here was adequate, but that was partly a matter of luck. We checked in at 12.15 pm on a Sunday in July and did not experience the excessive check-in delays others spoke of. Similarly, we had no problems with the elevators that operated quite quickly and efficiently. We were pleasantly surprised to be given immediate check-in without… Read more
Our experience here was adequate, but that was partly a matter of luck. We checked in at 12.15 pm on a Sunday in July and did not experience the excessive check-in delays others spoke of. Similarly, we had no problems with the elevators that operated quite quickly and efficiently. We were pleasantly surprised to be given immediate check-in without any additional fees. Both the reception and the room were somewhat dingy and dated, but cleanliness was sufficient. The room had basic amenities (no fridge, and 2 hallway ice machines did not work). Temperature controls worked well The beds were higher than average, which was difficult if you had limited mobility, and reception could not provide a step stool to assist. I knocked off one star because we could hear the neighbors quite clearly through a connecting door, though luckily, they barely spoke. As the "resort fee" could be spent as a credit up till the day before departure (don't know if it rolled over between days as we only stayed for 1 ), but we made little use of this - much better if it could have been used on the day of departure as well. As a light sleeper, I would hesitate to stay here again for fear of having noisy neighbors, but it was not as bad as many reviews describe, and it has a great location. Read less
Image of the Tripadvisor rating Sadly a complete and utter let down

Jul 6, 2025 paulsargent1974 Leigh, United Kingdom

Where to begin? The hotel was booked through Virgin Holidays are a recommended location, if your arriving at Penn Station from JFK be mindful if your walking up 7th Avenue with your luggage its 19 blocks up a trek! Once inside the hotel all I can say is disorganised chaos! the reception area was manic people all over the place turns out there was… Read more
Where to begin? The hotel was booked through Virgin Holidays are a recommended location, if your arriving at Penn Station from JFK be mindful if your walking up 7th Avenue with your luggage its 19 blocks up a trek! Once inside the hotel all I can say is disorganised chaos! the reception area was manic people all over the place turns out there was a childrens dance competion in all the ballrooms so the hotel was simply ridiculous, we checked in and asked on a number of occasions if the room had a fridge? the chap on reception advised no and would see if any was around? in the end we upgraded to the suite on level 17, price wasnt to bad to be fair $680 extra for four nights. Now the lifts in the hotel are an ordeal, you waste your time waiting for them, the lifts do not have the conventional press a button in the lift and select your floor, no its a keypad outside the lift, select the floor get allocated a lift and wait, be prepated we waited 20 minutes one night, in the end I climbed 17 flights of stairs to get to my room, it really is the most ridiculous system ever. Rooms are spacious and the beds are unbeleivably comfortable I cannot fault the room apart from in our suite we had faulty AC in one room it was like an oven and the other part of the room had a cold shower only? reported to reception it was reftified but unacceptable. The bar area can be a farce when busy, we entered the bar on 05th July passing a queue I believed was for food, only for the bar manager to approach us at the bar and humiliate us in front of a busy bar asking us why we had cut the line ? and bypassed the line? i advised him embarrassed that we didnt realise the line down the corridor was for drinks as well as food! as nobody was there policing it how would he? we immediatley went to the back of the line and wiated. In conclustion disappointed is the word i'd use, i've stayed in many Manhattan hotels sadly the chaos and the lack of control caused me to distance myself and feel isolated, we won't be coming back sorry Read less