Sheraton New York Times Square Hotel

Midtown, New York

Star rating

Hotel exterior
Executive Suite
Executive Suite
Starbucks Cafe/Library Bar
Traditional Double
Traditional King Room
Traditional Queen
Hudson Market Buffet
Superior King Room
Superior 2 Double
Fitness centre
Lobby
Lobby
Hotel exterior
Executive Suite
Executive Suite
Starbucks Cafe/Library Bar
Traditional Double
Traditional King Room
Traditional Queen
Hudson Market Buffet
Superior King Room
Superior 2 Double
Fitness centre
Lobby
Lobby

The hotel

A perfect location for a walking discovery of Midtown's highlights, including Central Park, Rockefeller Center and the bright lights of Times Square. Already a New York favourite, the Sheraton looks set to be more popular than ever! Guest rooms comfortable and supremely so, with contemporary furnishings and an elegant feel. Features include wall-mounted flatscreen TVs, chaise lounge chairs and all-new bedding that'll have you sleeping peacefully! The fitness centre has also been revamped, and it’s nothing less than state-of-the-art Peloton bikes.

Amenities

  • Bar
  • Fitness Centre/Gym
  • Internet Access
  • Restaurant
  • Safety Deposit Box
  • Close to City Centre

Where is it

In Midtown, on 7th Avenue and 53rd Street. 1 block from the subway. Radio City Music Hall and Broadway theatres within walking distance. Transfer time from John F. Kennedy International Airport: 35 minutes.

Hotel information

1,780 rooms and suites. All rooms feature air-conditioning, wall-mounted LCD flatscreen TV, alarm clock/radio, coffee maker, safe, iron and board and hairdryer. Traditional Rooms are 250 sq ft with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Superior Rooms are 250 sq ft and are located on the 21st floor or higher with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children. 


Executive Suites are 500 sq ft and have separate living area, and include upgraded amenities including bathrobes and free bottled water, with 1 king-size bed and sofa bed, or 2 double beds and sofa bed, sleeping maximum 3 adults or 2 adults and 1 child.

Hudson Market (open for breakfast). Starbucks® Café and Library Bar. Revamped fitness centre with Peloton bikes. Convenience store. WiFi*. On-site parking $75 plus tax, per day (payable locally, subject to change).

There is a resort fee of $35 plus tax per room, per night (payable locally, fee subject to change).

Destination fee inclusions:

  • $35 Food & Beverage Credit redeemable at any property outlet to include Hudson Market, Starbucks Café or Library Bar. The Food & Beverage Credit is a daily benefit and cannot be rolled over or accumulated. Any unused portion has no value upon checkout.
  • New York City Attraction Tickets: each reservation includes two tickets per stay for a 2 hour / Central Park Bike Rental, a $5 Gift Shop Souvenir Voucher or two tickets to the Guggenheim Museum. Please be advised that the attraction ticket depends on availability.
  • Premium wireless internet plus free local & long-distance guest room telephone calls during your stay.

Please note: benefits are subject to change.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

*Denotes local charge. 

Please note: one person must be aged 21 years and over in each room at check-in. 

Please note: housekeeping services are provided upon request only. Guests are invited to contact the front desk daily to request refreshed amenities.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (4043)
  • Very good (4086)
  • Average (2176)
  • Poor (951)
  • Terrible (835)
Image of the Tripadvisor rating Sadly a complete and utter let down

Jul 6, 2025 paulsargent1974 Leigh, United Kingdom

Where to begin? The hotel was booked through Virgin Holidays are a recommended location, if your arriving at Penn Station from JFK be mindful if your walking up 7th Avenue with your luggage its 19 blocks up a trek! Once inside the hotel all I can say is disorganised chaos! the reception area was manic people all over the place turns out there was… Read more
Where to begin? The hotel was booked through Virgin Holidays are a recommended location, if your arriving at Penn Station from JFK be mindful if your walking up 7th Avenue with your luggage its 19 blocks up a trek! Once inside the hotel all I can say is disorganised chaos! the reception area was manic people all over the place turns out there was a childrens dance competion in all the ballrooms so the hotel was simply ridiculous, we checked in and asked on a number of occasions if the room had a fridge? the chap on reception advised no and would see if any was around? in the end we upgraded to the suite on level 17, price wasnt to bad to be fair $680 extra for four nights. Now the lifts in the hotel are an ordeal, you waste your time waiting for them, the lifts do not have the conventional press a button in the lift and select your floor, no its a keypad outside the lift, select the floor get allocated a lift and wait, be prepated we waited 20 minutes one night, in the end I climbed 17 flights of stairs to get to my room, it really is the most ridiculous system ever. Rooms are spacious and the beds are unbeleivably comfortable I cannot fault the room apart from in our suite we had faulty AC in one room it was like an oven and the other part of the room had a cold shower only? reported to reception it was reftified but unacceptable. The bar area can be a farce when busy, we entered the bar on 05th July passing a queue I believed was for food, only for the bar manager to approach us at the bar and humiliate us in front of a busy bar asking us why we had cut the line ? and bypassed the line? i advised him embarrassed that we didnt realise the line down the corridor was for drinks as well as food! as nobody was there policing it how would he? we immediatley went to the back of the line and wiated. In conclustion disappointed is the word i'd use, i've stayed in many Manhattan hotels sadly the chaos and the lack of control caused me to distance myself and feel isolated, we won't be coming back sorry Read less
Image of the Tripadvisor rating Run down property, Management aware of the situation, don't seem to care.

Jul 6, 2025 JeanDavidS Puerto Plata, Dominican Republic

This is a name brand (Sheraton) now owned and operated by another name brand (Mattiot) hotel in one of NYC Manhattan's prime location. It bears 4 stars. The experience is unbecoming of 4 stars. And while it may rightfully seem that the quality of the stay is negatively affected by some work being done on the hotel's genereal areas, the hotels… Read more
This is a name brand (Sheraton) now owned and operated by another name brand (Mattiot) hotel in one of NYC Manhattan's prime location. It bears 4 stars. The experience is unbecoming of 4 stars. And while it may rightfully seem that the quality of the stay is negatively affected by some work being done on the hotel's genereal areas, the hotels suffers from what would seem many years of lack of up-keeping, bearing the look, feel and smell of a run down property. There is a total lack of service and service supervision. 2 out of 5 days, our rooms did not get any service until the afternoon. We had to call for it, another day, we found the room only half "done" (one bed done, the other left unattended). The bathroom has mold around the bath tub seal and most of the the faucets are loose or poorly "fixed up" with cheap part (white plastic shower hose like those used on trailer homes and cheap weekly rate efficiencies-motels, loose chrome parts, faucets installed the wrong way around. A toilet of the smallest version, wall paper coming off, the bath door bearing oxidation thru over-paint at it's bottom). I had to you-tube research how to reset the room safe, because upon calling in about the problem, I still did not have service within 30 min. So, I reset the safe myself. We have observed check-in lines going twice the width of the lobby... people waiting over 2 hours to check in, only 3 people attending to them. We got lucky arriving the day before. Internet (WiFi) did not work for almost 24 hours. Service desk (call) is aware of most the issues... mostly your get an automated "all representatives are currently assisting other customers", for as many calls or few personnel they have. We have called and emailed the hotel 5 times during our stay. I must say that the "Destination Fee" they bill you directly at the hotel got cancelled. But until this hotel is rebuilt and management regains control over the service flow, I CANNOT recommend this hotel, and only warn against it. Read less
Image of the Tripadvisor rating Bad property. Avoid.

Jul 5, 2025 Mozart7688

I have stayed in this resort pre ownership change and post. In one word - it is a disaster property and frankly I am surprised Marriott doesn’t pull the name. Everything is run down Rooms In bad need of face lift, though large by NYC standards. However, cleaning is now just an afterthought. Not done well. Workout facility Once one of the best… Read more
I have stayed in this resort pre ownership change and post. In one word - it is a disaster property and frankly I am surprised Marriott doesn’t pull the name. Everything is run down Rooms In bad need of face lift, though large by NYC standards. However, cleaning is now just an afterthought. Not done well. Workout facility Once one of the best in NYC (sole reason to stop there) is now completely abandoned. No water bottles, equipment is broken. Finally they got towels in. The peloton studio is completely wrecked. What a shame. Restaurants and property staff Bad and worse. It appears that current ownership is trying to bleed the property dry or perhaps the have liquidity issues, either way they don’t spend on staff and it shows. Nor do they spend on property. Marriott - what are you thinking? Read less
Image of the Tripadvisor rating Good Location, but that is it

Jul 2, 2025 Kevin A

Their elevator system is unintuitive and caused many long waits. There seemed to be long lines to check in quite often, but we got in on a Thursday evening with no significant line. Room was fine, but didn't have a mini fridge because it was a disabled room (not something we requested). Water pressure in the shower was horrible, the water… Read more
Their elevator system is unintuitive and caused many long waits. There seemed to be long lines to check in quite often, but we got in on a Thursday evening with no significant line. Room was fine, but didn't have a mini fridge because it was a disabled room (not something we requested). Water pressure in the shower was horrible, the water temperature also fluctuated significantly. Some of the staff was nice, one representative gave me a good Pizza restaurant recommendation, but the guy who checked us in should be working at a morgue with how cold he was. The staff wouldn't help us find the stairs when the elevator lines were too long. The location is great, and that is why they probably don't bother with making the stay very nice at all. Read less
Image of the Tripadvisor rating Mismanaged mess

Jul 2, 2025 joyfulcoder Evergreen, Colorado

Every time I walked past the reception area it was a mix of obstacle course and pity for those poor souls endlessly waiting in line to check-in. This was the case well into the night. Then, there are the elevators, which are the main character in the saga of this Sheraton. We formed long-term relationships with our fellow travelers as we grew… Read more
Every time I walked past the reception area it was a mix of obstacle course and pity for those poor souls endlessly waiting in line to check-in. This was the case well into the night. Then, there are the elevators, which are the main character in the saga of this Sheraton. We formed long-term relationships with our fellow travelers as we grew older together waiting interminably for a ride, regaling our journeys and failed attempts at locating the stairs. (FYI, follow arrows to the Starbucks and keep winding around for the escape route to the hidden staircase) Here's a tip for the manager of this hotel. Take a 10 minute walk over to the Chick-fil-A over on 6th Ave during the height of the lunch hour. Watch and learn. Read less