Virgin Hotels New York City is situated in the heart of the Manhattan on Broadway in the hip NoMad neighborhood, an area privy to some of New York’s most iconic architecture. The hotel rises 38 stories with floor-to-ceiling windows and a rooftop pool offering breathtaking views of Lower Manhattan and the Empire State Building. From the moment you step into the lobby, you’ll notice the sophisticated, yet relaxed vibe – and no doubt plenty of eye-catching red, in particular the red elevator that will whizz you up to your chamber, which is uniquely designed to accommodate work, rest, and play.
Amenities
Bar
Internet Access
Night Club
Restaurant
Room Service
Swimming Pool
Where is it
Located on the northwest corner of 29th Street and Broadway in the heart of Manhattan, close to many famous New York attractions.
Hotel information
463 chambers across 38 floors, all of which are uniquely designed and consist of two spaces separated by sliding doors. The first area ‘The Dressing Room’ features a full vanity, make up desk with mirror, extra large shower, and a closet for two. On the other side of the sliding door is ‘The Lounge’ featuring the bed, mini-bar*, and HDTV. All chambers feature floor-to-ceiling windows, air-conditioning, yoga mat, custom sensor lighting, ample outlets for smartphones, laptops and other electronic devices, and bathroom amenities.
King Chambers feature 1 king-size bed, sleeping maximum 2 adults.
Chamber Double 2 Beds sleeping maximum 4 adults.
Sky Chamber: Enjoy stunning panoramic views of the cityscape from the comfort of your spacious Double Full Chamber on the upper floors, complete with floor-to-ceiling windows. This accommodation is perfect for families or group getaways, with 350 ft² of space, plenty of seating, and ample space for pre-party festivities. you will have everything you need for a comfortable and memorable stay. With 2 double beds, sleeping maximum 4 adults.
Sky Grand Chamber Suite: Indulge in an extra spacious, luxurious, and truly brilliant retreat with the three-room suite. Featuring a dedicated Living Room, Dressing Room, Sleeping Lounge, and sweeping downtown views, this suite offers an unparalleled level of comfort and sophistication. With 500 ft² of space, you'll have plenty of room to relax, unwind, and take in the breathtaking cityscape from the comfort of your own private oasis. Sleeping maximum 4 adults.
Sky Grand Chamber Terrace Suite: Experience an unparalleled level of luxury, space, and brilliance with the three-room suite featuring a private terrace, dedicated Living Room, Dressing Room, Sleeping Lounge, and sweeping downtown views. This lavish retreat offers 525 ft² of space, providing ample room for relaxation and entertainment. Take in the stunning cityscape from the comfort of your own private terrace or unwind in the comfort of your spacious living area. You'll feel truly pampered and indulged in this extraordinary suite. Sleeping maximum 4 adults.
Virgin Atlantic Holidays
Exclusive: Bookings made from 1st
October 2023 will receive a $25 food and beverage credit per room per day. Terms
and conditions apply. Please see booking confirmation for details on how to
redeem.
Commons Club (bar and lounge featuring regular live entertainment). Everdene (dining and cocktail destination with entertainment-anchored spaces. Breakfast, lunch and dinner. Happy Hour Monday-Friday from 4:00pm-8:00pm). The Pool Club (serving cocktails and sharing plates, with regular live DJ’s). Funny Library Coffee Shop.
Outdoor rooftop pool (open seasonal, weather permitting). Poolside sun loungers* and cabanas*. Library.
Please note: You can reserve poolside cabanas and loungers in advance, directly with the hotel, at an additional charge.
Complimentary WiFi access. 24-hour room service available to order via mobile app*.
There is a resort fee of $35 plus tax per room, per night (payable locally, fee subject to change).
*Denotes local charge.
Please note: The restaurant on the 4th floor is not available at the moment.
Please note: One person must be aged 21 years and over in each room at check-in.
Based on 699 reviews
Rating summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Traveller rating
Excellent (484)
Very good (58)
Average (53)
Poor (50)
Terrible (54)
A mediocre experience
May 16, 2025Michael DWashington DC, District of Columbia
The hotel is fine, nothing special. My room was clean and functional. There were a few little issues that added up. The bed pillows are what I would call mushy. They have some kind of synthetic fill and provide no support at all. When I asked for feather pillows, they were even worse.
The TV requires two remote controls to operate, one to change…
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The hotel is fine, nothing special. My room was clean and functional. There were a few little issues that added up. The bed pillows are what I would call mushy. They have some kind of synthetic fill and provide no support at all. When I asked for feather pillows, they were even worse.
The TV requires two remote controls to operate, one to change the channel and one to adjust the volume. And apparently the only free filtered drinking water is at water stations on each floor. You need to provide your own water bottle, which nobody told me when I made the booking.
All in all not bad, but I wouldn't return.
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AC that actually works.
May 14, 2025Brendan BLos Angeles, California
Lets be honest, the baseline of hotels in NYC suck. I don't listen to "5 star" recommendations anymore, because you end up in a hotel built in the 20s, with a broken AC on the first hot day of the year. That's what happened to me TWICE and both times, I've ended my stay at the Virgin hotel NYC.
It's a great hotel room. The rooms are…
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Lets be honest, the baseline of hotels in NYC suck. I don't listen to "5 star" recommendations anymore, because you end up in a hotel built in the 20s, with a broken AC on the first hot day of the year. That's what happened to me TWICE and both times, I've ended my stay at the Virgin hotel NYC.
It's a great hotel room. The rooms are unconventional, but as you spend some time in them, they're so well thought out. A switch above the bed that turns off all of the lights in the entire room - that's just a simple, smart thing, instead of fumbling around in the dark to find the shower light.
The bed's are comfortable. Genuinely comfortable. Something that I'm finding to be a real luxury in the NYC.
But to me, the most important part - I'm writing this COLD from the AC in May of 2025. I don't know about you, but I can't sleep in anything but the arctic. This place lets you set it cold, stays cold, and is a modern building (chat GPT told me so).
It's got all the other stuff too, TV streaming actually worked, wifi is fast and there's no limit to your devices, it's aesthetic is actually kind of nice, and the view of both rooms I've had look directly at the Empire State building.
But lastly - the staff is fantastic. I've come here fleeing two different hotels that didn't pan out, and they've taken care of me. Early check-in, free food and drinks, waving fees. Shout out Tercelle Abraham for the EARLY early check-in yesterday. Saved me.
All in all, stay here. It's great.
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Top tier service experience! I’m looking forward to my next visit!
May 14, 2025Kyla JBowie, Maryland
In preparation for my upcoming wedding, my family and I visited New York, to do some wedding dress shopping. It was important to us that we curated the perfect experience and our stay at the Virgin Hotel made this experience unforgettable. We were greeted by Denzel who was so helpful in getting us settled, and helping us coordinate our weekends…
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In preparation for my upcoming wedding, my family and I visited New York, to do some wedding dress shopping. It was important to us that we curated the perfect experience and our stay at the Virgin Hotel made this experience unforgettable. We were greeted by Denzel who was so helpful in getting us settled, and helping us coordinate our weekends itinerary with with hotel restaurant recommendations and informing us about the spa amenities, as well as providing much needed insight on the parking and transit for the weekend, as we are not locals. Denzel was pivotal absolutely planning our next stay.
Everything from the Atmosphere to the views were exceptional, including the cleanliness of the rooms and the thoughtful accommodations …..but the staff and the service made our stay the most special! Diana and Carla were very king and boosted our service experience with their accommodations.
The rooftop restaurant was our favorite. We were greeted by Jordan who was so kind informative about seating options, and menus suggestions. Jordan ensured we had seats with the best views and even greeted us by name on our last day!
I have never had such a positive service experience at a traditional hotel. I’m looking forward to becoming a loyal member of this hotel chain, as they clearly prioritize the luxury experiences of their customers.
10/10, will definitely be returning!
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Trendy Virgin Hotel Stay, NYC
May 13, 2025Susan MBoca Raton, Florida
Virgin Hotel is in a great location, near Penn Station, Herald Square (Macy's), Madison Square Garden, and pretty much in the heart of KoreaTown. This two year old hotel is hip and very clean, but not without hiccups. The beds are comfortable (I say that because we had two rooms in 3 nights) and the food in the restaurant, delicious.
I will…
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Virgin Hotel is in a great location, near Penn Station, Herald Square (Macy's), Madison Square Garden, and pretty much in the heart of KoreaTown. This two year old hotel is hip and very clean, but not without hiccups. The beds are comfortable (I say that because we had two rooms in 3 nights) and the food in the restaurant, delicious.
I will say the managers we met on three different occasions were terrific: Denzel, Justin, and Juliana. They did what they had to do to make any corrections to our issues. I'm hoping ours was the luck of the draw and future stays will be seamless.
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Quite disappointing service
May 12, 2025R SNew York City, New York
This was our second staycation at The Virgin Hotel. We live in downtown Manhattan. The design continues to be spectacular, we got an Empire State Building view King Chamber this time on a very high floor. Great views!
However, the service at this hotel continues to disappoint. The cleaning crew was about to walk in with just a 5 second wait…
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This was our second staycation at The Virgin Hotel. We live in downtown Manhattan. The design continues to be spectacular, we got an Empire State Building view King Chamber this time on a very high floor. Great views!
However, the service at this hotel continues to disappoint. The cleaning crew was about to walk in with just a 5 second wait after the knock and they did not speak english; I was in my undies. The receptionist was chewing gum, which is not very pleasant both over the phone or in person. Yikes! The drink voucher was forgotten, and the bar staff would not help. The wait at the bar was outrageous for the guests staying in-house.
There are many luxury hotel with great views and far better service in Manhattan. Spare yourself, and find another, or simply drop your standards by a mile. Good luck.
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A mediocre experience
