YOTEL New York Times Square

Hey, I regret to have to do this review. I'm sad to have to write this again. But I also feel I should and want to speak someone higher up in YOTEL NYC than the manager Jorge, as we do not quite align with my complaint. My 1st couple nights in yotel was absolutely fine. I like yotel and and use their hotels a lot. No complaints really. I would have rated them a 4. It wasn't the hotel itself, it was the staff and lack of training / lack of procedure / hotel they run. the staff are what usually make an establishment, and yotel should take accountability for them. It's not necessarily the staffs fault either. I feel they were underprepared to deal with me & as soon as they said no, there was no way to change this. It's was my 1st time in manhattan/nyc I'm a 34 year old woman from Scotland I was alone in NYC On my final full day in NYC I got attacked and robbed, phone & all money /cards taken. The police came back to the hotel with me to speak/confirm the incident with yotel and ask if I could use a form of communication to speak with my partner, as I was alone and unable to contact anyone The staff at the desk were fine to begin with and sympathetic. Then when the police asked if I was able to use a work laptop or for a phone to call the UK / video call. I was told no and this wasnt the procedure. In this case both the police and myself were quite taken a back and the way they spoke to the police was quite shocking and cold, also even though I was stood in shock right there. Another member of staff kept repeating to me that it could have been worse : her wording was 'you could have been raped or killed' which I felt was quite unprofessional and insensitive as she didn't know the nature of the attack or what I have personally been through. As no details were told. Just that I was attacked. I was left from around 7pm - 2pm alone in my room in shock, couldn't sleep and I felt extremely let down by the staffs reaction to me and the procedure by yotel surrounding a solo guest who needed some help and support. This is the basis of my complaint. And why I want some form of compensation for this night. When I spoke to management they apologised and agreed the way it was treated wasn't good and they wanted to do staff training and look into their procedures. In this situation I did expect some compensation, for the failure of yotel on this night. I was encourage to ask for a refund. But was met with : a 25% off their NYC yotel within 6 months and only on specific dates. For me I feel I cannot stay there and won't be visiting NYC in the next 6 months anyway. So I felt it a very unfair form of compensation. Am I totally crazy? Please give me an alternative email to contact Read less

If I could give this hotel negative stars, I would – no hesitation. It is hands down the most disgustingly unprofessional, disrespectful, shady, and downright scammy hotel I’ve ever dealt with. Due to unexpected circumstances, I needed to change my booking dates and contacted the hotel immediately. Instead of helping, the staff kept passing me from one person to another, promising to connect me to the manager, only to put me on hold and drag out the process. I’ve spent over three days trying to make this simple request — not a cancellation or refund, just a change of dates — and it’s unbelievable how impossible they’ve made it. Even if a hotel has a strict policy against date changes, the least they could do is be respectful and professional enough to let me speak directly with the manager to explain it. Read less

Review of Yotel 6/19/2025 $300 for 3 hours and advertised amenities inexplicably denied . Staff intentionally withheld amenities, services and information . Rude , loathsome staff . Lack of transparency with pertinent information that can make or break a trip and and arrogant, rude staff that is so consumed with their cell phones and side conversations that they can’t be bothered to divulge said pertinent information regarding the hotels basic offerings and services and amenities. Elevator only goes to 4th floor then another elevator takes you to your room, from the time I checked in until I walked into the first of 3 frustrating sweaty with shoulders and arms full of heavy luggage with the two desk agents and two floor agents (4 total ) never bothering to inform guests that they would take elevator to 4th floor then board another elevator . The fourth floor had a private party on it and not one of the four employees of the hotel behind Concord between checking in and the elevator bothered to inform my Party of the elevator situation, resulting three up-and-down trips that were a waste of time and a complete frustrating start in addition to the Non-transparency from the staff that could’ve saved a lot of aggravation is not a sign posted about the elevators operations and the guest are left to figure out on their own. They offer a robotic storage situation where you can leave your bags in a storage facility that’s operated by robotic arm yet they do not inform the guest in any way shape or form written or orally that this stops at 11:00 PM and that there is nobody on staff to attend to it after that. I had hoped to store my bags so I could be free to venture out into the city between my reservations, which would be 11 PM to 5 AM. I was simply told that this is no longer available without any alternative solution being offered. So not only could I not store my heavy luggage and have to lug it around the city which I can’t do. There is no way to book a room to bring the gap between 11 PM and 5 AM which I find absurd that they turn down money and preferred to displace a multiple time guest with all his luggage and all parties luggage in the lobby like a homeless person for six hours, preventing us from enjoying the city as well. Had a daybreak 3pm-11 reservation . With time square traffic and parking garage woes and long lines and staff with out any semblance of a sense of urgency or attempt at providing adequate customer service that check in didn’t happen until 8pm. With only 3 hours to shower and decompress the decision was made to extend reservation 1 so that it connected to daybreak reservation #2 at 5 am . Fruitless Calls to staffers and promises of a return call from “the manager” on how to make an additional purchase to connect the daybreak reservations yielded zero answers and no call from the supervisor. So a saturday reservation ended at 11.p The Sunday one won’t check in until 5am. There is no reason why they couldn’t have manifested a 6hour rate to keep my party in the same room through Sunday and into Monday check out . They chose instead to deny me the advertised storage offering by closing it without notice which left me with heavy luggage to carry preventing me from enjoying NYC on a Saturday night . They also carry on with text messages and obnoxious and unprofessional profane personal conversations in front of the guest who may or may not be as mortified as I am by the absurd behavior of a “manager “ named “Orlando” who said “your lucky I don’t kick you out of here “ and “I’m being nice letting you sit in the lobby “ and said “s#%?” ” and dropped f bombs multiple times amongst other harsh criticisms of colleagues and supervisors while carrying on like he’s gods gift to hospitality . The staff is so arrogant , inconsiderate and lacking any empathy for a road weary traveler that they preferred to leave me languishing in the lobby 6 hours waiting for the Sunday check in because they are not guest centric they are more into the plummeting of guest relations standards that comes with a “yotel” that lacks courtesy and service and basic human relations skills due to its “modern” interpretation of hospitality which is very urban, arrogant , and indifferent if not downright cold and coy . . I watched as guests of color were treated with a far superior level of attention and care while the Caucasian devil wasn’t even afforded a warm greeting , a thank you , eye contact , or any other basic customer service queues. With a manager like this Orlando character on personal conversation loudly using profane language complaining about director and assistant director and other colleagues and his work load loudly and ignorantly for all of the lobby to hear with guests checking in and coming and going . This Orlando also profanely and rudely told me “he’s being nice not kicking me out on the street “ Daybreak bookings are treated as if they are insignificant and the guest is dismissed coldly as if there business isn’t needed and in my case wasn’t even wanted and any advertised amenities would not be made available to me despite the circumstances that came with easy solutions that would have made a repeat guest not resent this hotel and have it ruin an entire weekend in NYC. If you appreciate being treated like an interruption to a text message and personal side conversations and denied hospitality and advertised amenities all while being charged a $50 resort fee all while being threatened by a profane troglodyte posing as a leader then this is the “modern, hip hop yotel” for you. Whypepo I’d run for the hills if I were you unless you enjoy being treated like a piece of , as Orlando said or ““ I hate yotel, I’ll never consider it again , I’ll avoid NYC for a long time due to the taste this piece of rubbish hotel left in my mouth due to the arrogance , ignorance , disrespect , inconsideration and total lack of hospitality , empathy abd integrity I experienced in an over the top ludicrous experience I lwill resent and regret for the rest of my days .  Read less

This hotel is a prime location of New York, litually up the street & a couple of blocks away from time square, subway and the port authority bus terminal. We arrived quite late and the staff were sorting out a cancelled flight hence it was packed in reception. Couldn’t use the machines as it stated our room wasn’t ready so we checked in with ground control. The hotel was very secure by using the keycards for the elevators and all that. The room we had was on the 27th floor and we had a great standard room, the staff didn’t fill up on the shower gel in room so we had to buy our own. The social areas and the lobby is always clean and the yobot storing the luggage is a neat idea. However you can only put in 2 bins of luggage per room in the yobot. One the lobby staff saw that I had an extra bag on me and he was trying charge me $3 dollars for that extra bag! If the Yobot was down, they would’ve charged us around $15 for each bag which if you ask me is not good, a hotel shouldn’t charge for you to keep luggage in storage especially when you have a late flight. I would return here again. But I wasn’t happy how the staff kept pestering me for $3 for each luggage needed to be stored. Read less

I tried 4 time s yesterday to speak to someone at this hotel, after getting through listening to automated voice and asking to speak to someone i was on hold and then spoke to a girl, i explained i wanted to make a payment for the Taxes being charged for a room my Son was/is staying in. I had booked a room via a 3rd party (holiday Buzz) for my son and girlfriend to stay for a week, the 3rd party did not explain there would be over $500 in additional fees/taxes, i simply wanted to talk to someone and pay theses taxes/fees. My son and girlfriend have just graduated and this trip was a treat for doing so well but these extra charges are enormous and they are on a small budget. Why will no one at the Hotel take a call and allow me to make a payment so that they are not totally out of pocket. Each time i tried yesterday the phone was hung up. Read less