We were here for a martial art tournament. When we got to our room the AC fan was blowing hard. Room temp hovered between 72-73, but it was set for 65. The engineer came up to "blow" the bubbles from the pipes, but that did nothing. They said there was an HVAC event on 07/14 and explained with so many rooms and floors the system needed time to recover. But after 5 days??????
The bed pillows were useless, had to pile 2 on top of each other. They were very flimsy and should be replaced with something more ergonomic. Same with the bed. Too hard, not a pillow-top bed, just hard. Didn't sleep well at all during my stay because of the bed, pillows, and loud HVAC fan (even with ear plugs on!).
Carpet in the room was filthy. After showering I walked around the room, later looked at my feet at it was dirty again! Decided to use socks walking around in my room. White socks proved the carpets need thorough shampoo or cleaning. Same with the carpets in the conference rooms. OMG! So dirty and food on the ground, etc. Ick!!
The first night I had a 9oz glass of "Russian" white wine. It was $28.00!!! I asked the bar tender to show me the bottle. He wouldn't. My receipt showed Sonoma. That's definitely not Russian.
Note there is not a business center here. They replaced it with an overpriced market (aka self serve snack shop). If you want anything printed you have to email it to the front desk. Good luck!
The only plus was the staff members. They were all very polite, smiling, helpful, and accommodating. The hotel was within walking distance to several nice local restaurants with reasonably priced beer and wine compared to this hotel. I would recommend Ramblin Roads for breakfast. Squatters Pub, and Gracie's. Stay away from Sicilia Pizza. They leave their pizza out under the heat lamps for over 1 hour (but they'll warm it up for you in the microwave!! Yikes!).