Dreams Aventuras Riviera Maya

Riviera Maya, Mexico

Star rating

The hotel

A fantastic fun-filled resort for both families and couples, Dreams Aventuras Riviera Maya provides everything you need for a memorable Mexican holiday, and then some! As well as a great location, overlooking a beautiful stretch of private beach, the resort boasts multiple speciality themed restaurants and bars, and an endless range of day and evening activities. There's also a great kids' club to keep younger guests entertained with weekly camp-out adventures!

Amenities

  • Kayaking
  • Snorkelling
  • Babysitting service
  • Kids Club
  • Families
  • Honeymoon
  • Bar
  • Evening Entertainment
  • Fitness Centre/Gym
  • Internet Access
  • Laundry Service
  • Night Club

Where is it

Overlooking a private beach in the resort community of Puerto Aventuras with its 9-hole golf course and eclectic collection of shops, restaurants and clubs. 15 minutes south of Playa del Carmen and 20 minutes from Tulum's Mayan ruins. Transfer time from Cancun Airport: 1 hour.

Hotel information

305 rooms and suites in 1 building of 7 floors with lifts. All rooms have air conditioning, private balcony or terrace, TV, concierge service, telephone, mini-bar refreshed daily, coffee maker, 24-hour room service*, safe, cloth steamer, shower, bathrobes and slippers and hairdryer. Deluxe Rooms with garden, pool or marina views from a private furnished terrace or balcony, have 1 king-size bed or 2 double beds.

All Inclusive of: Unlimited-Luxury® includes all meals (buffet and à la carte) and snacks, afternoon tea, all alcoholic and soft drinks (premium and domestic brands) by the glass. Stocked in-room mini-bar with water, soft drinks and beer. 24-hour room service is also included. All activities and entertainment above unless otherwise stated. No restaurant reservations are required. Concierge service and pool and beach waiter service. No wristbands required.

Enjoy the 'Sip, Savour and See' dining experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort's nightly entertainment at companion properties (dinner only. Guests are responsible for cost of transportation to and from the resort. Terms and Conditions apply).

Deluxe Ocean View Rooms are located on the 3rd-6th floors, with a private furnished balcony from which to admire the views across the stunning ocean, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Ocean Front Rooms with private, furnished balcony or terrace and 1 king-size bed or two-double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Premium Suite Marina View King with Hot Tub with private terrace and 1 king-size bed, sleeping maximum 2 adults and 2 children.

Preferred Club Swim Out rooms have a private furnished terrace with direct pool access. These rooms have 1 king-size bed or two-double beds with the option of a rollaway bed on request, sleeping maximum 3 adults and 1 child or 2 adults and 2 children.

Preferred Club Family Room Marina Views feature a private terrace or balcony. These rooms are larger and sleep maximum 5 adults and 1 child or 4 adults and 2 children.

Preferred Club Family Pool View Rooms are located on the 2nd-3rd floors with a private furnished balcony and 2 double beds, sleeping maximum 3 adults and 3 children or 2 adults and 4 children.

Preferred Club Family Ocean View Rooms are located on the 3rd through 6th floors with ocean views, with 2 double beds, sleeping maximum 3 adults and 3 children or 2 adults and 4 children.

Preferred Club Family Room Pool View have a private furnished terrace. These rooms are larger with two double beds, and sleep maximum 3 adults and 2 children or 2 adults and 3 children.

Preferred Club Honeymoon Hot Tub Ocean View Rooms have a furnished terrace with a hot tub. Each room features 1 king-size bed, sleeping maximum 2 adults.

Preferred Club Marina View Rooms are located on the penthouse floor (7th floor) facing the Marina, with private balcony, the rooms have 1 canopy king-size bed or 2 double beds, sleeping maximum 3 adults and 1 child or 2 adults and 2 children. These rooms offer superior amenities including 32” cable TV, pillow menu, superior room service menu, upgraded mini-bar and access to Preferred Club Lounge.

Preferred Club Ocean View Rooms have either 1 king-size bed or 2 double beds, sleeping maximum 3 adults and 1 child or 2 adults and 2 children. This room type includes Preferred Club benefits.

Preferred Club Family Room Ocean Views have 2 double beds and sleep maximum 3 adults and 3 children or 2 adults and 4 children.

Preferred Club Family Room Ocean Front sleeping maximum 5 adults and and 3 children.

Preferred Club Master Suite Ocean View Rooms are located on the penthouse floor with spectacular views of the ocean and a private furnished terrace. There is 1 king-size bed, sleeping maximum 3 adults or 2 adults and 1 child. A rollaway bed is available upon request.

Preferred Club Master Suite Ocean View with Hot Tub Rooms are located on the penthouse floor with spectacular views of the ocean and a hot tub. There is 1 king-size bed, sleeping maximum 3 adults or 2 adults and 1 child. A rollaway bed is available upon request.

Preferred Club Master Two Bedroom Suite Ocean Front is also available, sleeping maximum 6 adults.

Preferred Club benefits include:

- Personalised check-in and check-out with concierge service

- Access to private lounge

- Complimentary access to wet areas of the spa from 1-2pm every day

- Upgraded mini-bar service

- Pillow menu

- Upgraded luxury bath amenities

- Daily continental breakfast service, afternoon hot and cold hors d’oeuvres and exquisite desserts and fine liquors served in the lounge

- Complimentary newspaper in suite daily (English and Spanish)

- Complimentary computer access in private lounge and complimentary internet access in suite

- Exclusive access to lunch and dinner at Oceana Restaurant

- Exclusive access to Preferred Club pool area.

8 dining options: World Café (International buffet; open for breakfast, and lunch), Portofino (Italian à la carte; open for dinner), El Patio (Mexican à la carte; open for dinner), Oceana (seafood à la carte, open for breakfast and lunch for Preferred Club guests only; open for dinner for everyone), Gohan (sushi à la carte; open for dinner). Coco Cafe/Gelato Factor (open 24-hours). Seaside Grill (steak dinner, à la carte) and Barefoot Grill (beachside brick oven pizza and Italian "trattoria" menu; open for lunch and dinner twice per week). 4 bars: Manatees (swim-up bar for Preferred Club guests only), Sugar Reef (poolside swim-up bar), Barracuda (beachside), Desires (Music Lounge/Sports Bar). Please note: all restaurants may not be open every night due to occupancy levels. No reservations required at à la carte restaurants.

Enjoy the 'Sip, Savour and See' dining experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort's nightly entertainment at companion properties (dinner only. Guests are responsible for cost of transportation to and from the resort. Terms and conditions apply).

Regular daily and evening entertainment. Themed nights and events. Big-screen family films on the beach. Spectacular live performances, theme nights and festive outdoor events.

2 swimming pools (the Main Pool has a designated area for young kids). 2 hot tubs. Water park annex featuring two water slides, natural saltwater pools, kids' spray park, 30-person beachside heated Jacuzzi. Dreams Spa* with beauty salon*, Jacuzzis*, steam bath*, sauna*, massages*, kids and teens special treatments (all treatments require advance reservations). Billiards. Fitness centre with fitness classes. Multi-purpose sports court. Aerobics and yoga. Volleyball, ping-pong. Water sports include: sailboats, snorkelling, kayaks, catamarans*. Bicycle centre and Exploration of Puerto Aventuras*. Dance, cooking and Spanish lessons. Board games. Explorer's Club for kids, (supervised activities for 3-12 years). Outdoor lounge area and Core Zone teens' club (age 13-17 years). Pool and beach waiter service.

Babysitting service*. Convenience shop*. Dry-cleaning/laundry service*. Medical facility*. Business services*. Computers are available for guest use*. Complimentary WiFi access throughout.

Guests staying in the Mexican state Quintana Roo are required to pay a travel tax of $11 per adult (over 15 years old). The payment can be made prior to travel, upon arrival or during your stay, as the tax will be imposed upon departure. There is also an additional Environmental Sanitation Tax of approximately $2 USD per person per night that will be added to your hotel bill (payable locally, subject to change).

* Denotes local charge.

Please note: child ages at this property are up to and including 12 years.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (2965)
  • Very good (515)
  • Average (259)
  • Poor (149)
  • Terrible (169)
Image of the Tripadvisor rating Just returned home yesterday. Here is a very honest review. Some fantastic, some average.

Jul 13, 2026 Jmatthews1985 McKinney, Texas

Just returned yesteray. Spent several hours looking at reviews prior to booking so I put value in good honest reviews so... First, the resort is small. Thats neither good nor bad just be aware. Getting there is a little sketchy as there is ongoing costruction on the main road entering but shuttles manage fine. First, lets start with the… Read more
Just returned yesteray. Spent several hours looking at reviews prior to booking so I put value in good honest reviews so... First, the resort is small. Thats neither good nor bad just be aware. Getting there is a little sketchy as there is ongoing costruction on the main road entering but shuttles manage fine. First, lets start with the positives. The staff at the preferred level was absolutely first class. Very helpful, cheerful and willing to assist. Shout out to Emilio, Gustavo and Romeo up front especially. All three were great so if you go, find them. They will make your visit special. The preferred lounge is very nice too. Staff alwys cheerful and its a nice place to cool off and have a drink, Second, the spa is world class. Take advantage of the hydrotherepy and the 50 min relaxation massage was incredible. Highly recommend the experience. Third, Portofino and the Mexican restaurant were both really good. Unfortunately the other restaurant didnt open so we had limited choices but we enjoyed these. Challanges: Hotel AC has a tough time keeping up with the summer temps. Plan on having your rooms stay above 21 deg C. Avoid falling into the timeshare trap. The offer to show you the other 5 star property down the street with a free breakfast and two massages is time share. If you can say "no" its not a terrible way to spend 5 hours but dont believe the 90 min presentation time frame. Lobby area is busy. Its really the only place people hang out in the evenings. No bad, just different. Preferred pool service is slow. Understaffed. The 2 ladies at the pool do thier best but they need help. We expected more for the preferred level. Overall, based on years of travel in Riviera Maya I would say its a strong 3 star resort. Resort is dated and you can see that they have been trying to get it up to accceptable standards however the staff makes the difference. Only reason we would consider returning is because of the staff. Now its your choice. Read less
Image of the Tripadvisor rating Great time!

Jul 11, 2026 Joshua C

William was great! I wish the hydrotherapy was warmer, but overall very relaxing
Image of the Tripadvisor rating Dreams spa is exactly what I needed

Jul 10, 2026 Tyler W

William was amazing. Very attentive, clear communication, experience was extremely relaxing.
Image of the Tripadvisor rating BUGS IN BED, TERRIBLE FOOD, POOP STAINS ON SHEETS

Jul 10, 2026 muhammed k

I rarely leave negative reviews, but I feel obligated to warn others about my experience at Dreams Aventuras Riviera Maya. We paid approximately $4,200 for what was advertised as a relaxing luxury resort, but it turned out to be one of the most disappointing vacations we've had. When we arrived, our room was unacceptable. There were what… Read more
I rarely leave negative reviews, but I feel obligated to warn others about my experience at Dreams Aventuras Riviera Maya. We paid approximately $4,200 for what was advertised as a relaxing luxury resort, but it turned out to be one of the most disappointing vacations we've had. When we arrived, our room was unacceptable. There were what appeared to be fecal stains on the bed sheets, and we found bugs on the pillows. This immediately raised serious concerns about the cleanliness of the room. The food throughout the resort was also extremely disappointing. Much of it tasted stale, lacked freshness, and was nowhere near the quality you would expect from a resort in this price range. Customer service only made matters worse. The staff was generally unhelpful when we raised our concerns, and management showed little interest in resolving the issues. To make things even worse, there was active construction taking place throughout the resort. The constant noise completely ruined the peaceful atmosphere we expected based on the resort's advertising and promotional photos. Had we known construction was ongoing, we would never have booked this property. The experience became so bad that we made the difficult decision to check out early and book another resort at our own expense just to salvage the remainder of our vacation. Despite leaving because the resort was not as represented and because of the multiple issues we encountered, management still charged us a two-night penalty. For a resort at this price point, I expected clean accommodations, quality food, transparency about major construction, and management willing to make things right. Unfortunately, we received none of those. Based on our experience, I cannot recommend Dreams Aventuras Riviera Maya and would strongly encourage anyone considering staying here to do thorough research before booking. Read less
Image of the Tripadvisor rating Dreams Puerto Adventuras

Jul 6, 2026 Ardiesteve Edwardsville, Illinois

Fernando (front desk), Emilio (concierge), and Ricardo ( pool concierge) were the absolute most outstanding employees during our stay in July. We were meet by Fernando upon arrival, and check in was extremely fast. Emilio came to tell us our room was ready, escorting us to the room, arranging for our luggage to be delivered. Our room was amazing,… Read more
Fernando (front desk), Emilio (concierge), and Ricardo ( pool concierge) were the absolute most outstanding employees during our stay in July. We were meet by Fernando upon arrival, and check in was extremely fast. Emilio came to tell us our room was ready, escorting us to the room, arranging for our luggage to be delivered. Our room was amazing, 7th floor, stunning views from the balcony, and exceptionally clean. Emilio checked on us, along with Fernando, thru out our stay, helping answer any questions we had, and making excellent recommendations for dinners. Ricardo, (pool concierge) was Amazing! He had our Bali bed ready every day, complete with extra pillows ( I have a bad back), and our ice bucket ready with waters. He checked on us numerous times per day to see if all our needs were met, and if there was anything they could do. We only stayed by the preferred pool, but with service like this, why would you go anywhere else! These 3 stood out in making our vacation a very memorable trip, and while mother nature threw seaweed at the beaches, the resort did a very good job at keeping the lagoon section clear for people still swimming in the ocean, and many people were sitting on the beach. I would highly recommend this resort as a lovely place to come relax, walk into town, shopping, and just a over all super place to stay. We will be back! Read less