Dreams Playa Mujeres

Playa Mujeres, Mexico

Star rating

The hotel

Experience the two sides of Cancun in one luxurious hotel — the beauty of the beach and the life and soul of Mexico’s ultimate party mecca. Along a private sweep of sands, tiered lagoons spill down the centre of Dreams Playa Mujeres, with three main pools, a children’s pool and six hot tubs, a waterpark, and a mini-splash park... all making this the definitive aqua paradise. Relaxation also comes in the form of the adventures of the kids’ and teens’ clubs, and the indulgence of 10 restaurants, with 24-hour dining on the table. But this is Cancun, so the party’s never far. The fun of downtown’s approximately an hour away and, before you head out, you’ve got 13 bars and lounges to sip at, and live entertainment from stage shows to beach parties.

Amenities

  • Golf
  • Kayaking
  • Scuba Diving
  • Snorkelling
  • Water Skiing
  • Yoga
  • Babysitting service
  • Kids Club
  • Teen Club
  • Families
  • Bar
  • Evening Entertainment

Where is it

Along a private stretch of beach, a 10 minute drive north of Cancun. Situated in the exclusive gated community of Playa Mujeres, within a world-famous golf course. Transfer time from Cancun Airport: 35 minutes.

Hotel information

502 spacious suites. All with air-conditioning, furnished sitting area with sofa bed, 24-hour room service, in-room tablet with resort information, whirlpool for two on the terrace (with the exception of Ocean Front Suites and Swim-Out Suites), 48” flat-screen satellite TV, Dreams Box for private room service delivery, USB connectors, direct dial telephone, alarm clock radio with capability to connect several electronic devices, safe, daily refreshed mini-bar with beer, soft drinks, juices and bottled water, Nespresso™ coffee machine, rain shower, hairdryer, blackout drapes, double vanity, bathrobes and slippers. 

Junior Suite Garden View Rooms have a furnished private terrace with a whirlpool and include a separate living area with a sofa bed and either 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults or 2 adults and 2 children.

Please note: the Junior Suite Garden View with a king-size bed can be connected upon request to a Junior Suite Garden View with 2 queen-size beds. Connecting rooms available upon request.

All Inclusive of: Unlimited-Luxury® includes all meals (buffet and à la carte) and snacks, afternoon tea, plus all alcoholic and soft drinks (premium and domestic brands) by the glass. Stocked in-room mini-bar with water, soft drinks and beer. 24-hour room service is also included. All activities and entertainment above unless otherwise stated. Daily maid service. Concierge service and pool and beach waiter service. All taxes and gratuities. No restaurant reservations are required. No wristbands required.

Enjoy the 'Sip, Savour and See' Dining Experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort's nightly entertainment at companion properties (dinner only. Guests are responsible for cost of transportation to and from the resort. Terms and conditions apply).

Room upgrades

Junior Suite Pool View Rooms have a furnished private terrace with a whirlpool and include a separate living area with a sofa bed and either 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults or 2 adults and 2 children. Connecting rooms available upon request.

Junior Suite Partial Ocean View Rooms with 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults or 2 adults and 3 children. Connecting rooms available upon request.

Junior Suite Ocean View Rooms showcase stunning views across the sea, with 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults or 2 adults and 3 children.

Preferred Club Junior Suite Ocean View Rooms have breathtaking ocean views and include Preferred Club privileges, with 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults or 2 adults and 3 children.

Preferred Club Junior Suite Swim-Out Ocean View Rooms include access to a semi-private pool overlooking the ocean as well as Preferred Club privileges, with 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults. Please note: No children are accepted in this room category.

Preferred Club Junior Suite Oceanfront with Private Pool Rooms feature a furnished private terrace and an ocean front private pool and direct access to the beach, with 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults or 2 adults and 3 children. This room type includes Preferred Club privileges.

Preferred Club Master Suite Ocean View Rooms come equipped with a separate living area with sofa bed, dining table for 4 people, ample sitting area and flat screen TV as well as a furnished private terrace with whirlpool overlooking the ocean. This room type includes Preferred Club privileges and is located on the highest floors of the Preferred Club buildings, with 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults or 2 adults and 3 children. Connecting rooms available upon request.

Preferred Club Master Suite Swim-Out Ocean View Rooms come equipped with a separate living area with sofa bed, dining table for 4 people, ample sitting area and flat-screen TV, a spacious bathroom with hydro-tub and a furnished private terrace with swim-out access to a semi-private pool overlooking the ocean. This room type includes Preferred Club privileges, with 1 king-size bed facing the Caribbean sea, sleeping maximum 3 adults. Connecting rooms available upon request. Please note: No children are accepted in this room category.

Preferred Club Master Suite Oceanfront with Private Pool Rooms have a spacious bathroom with a hydro-tub and rain shower, separate living area with sofa bed, dining table for 4 people, ample sitting area and flat-screen TV and a furnished private terrace with direct access to the beach and a private pool. With 1 king-size bed, sleeping maximum 3 adults. This room type includes Preferred Club privileges. Connecting rooms available upon request.

Preferred Club Two-Bedroom Villas are modern and stylish, with a spacious bathroom with rain shower and double vanity, a separate living area with sofa bed, dining table for 6 people, ample sitting area and flat-screen TV and a private furnished terrace with whirlpool and direct access to the Preferred Club Lazy River. There are 2 bedrooms, one with a king-size bed and one with 2 queen-size beds, sleeping maximum 5 adults or 4 adults and 4 children. Preferred Club privileges are included.

Preferred Club guests enjoy enhanced amenities including:

  • Personalised check-in and checkout at the Private Preferred Club Lounge
  • Daily continental breakfast service, afternoon hot and cold hors d’oeuvres, exquisite desserts and fine liquors served in the lounge 
  • À la carte breakfast at Maris 
  • Access to the Lazy River at the Preferred Villa Section 
  • 20% off spa treatments (not combinable with any other promotions/offers) 
  • Upgraded mini-bar service and bathroom amenities
  • Pillow menu
  • Complimentary computer access in the Preferred Club Lounge 
  • Complimentary daily newspaper in the room (English or Spanish) 
  • Bali beds in the pool and beach area exclusively for Preferred Club guests 
  • Preferred Club area on the beach with exclusive access to the Hideaway bar

10 dining options, including 6 à la carte restaurants, one casual eatery, one buffet, a grill and a café with an ice cream parlor. World Café (international buffet), Maris (seafood restaurant, open for breakfast, lunch and dinner - breakfast is for Preferred Club guests only), Tides (poolside grill and snacks), L'Etoile (fine French cuisine, for guests aged 13 years and above), Tres Colores (authentic Mexican cuisine), Fusion (Japanese cuisine influenced by Peruvian ingredients), Mezes (gourmet Mediterranean cuisine) and Gaucho Grill (Brazilian steakhouse). That's A Wrap (fresh salads and wraps) and Dolce (premium coffee, deli snacks and ice cream). 13 bars and lounges including a cocktail bar, 4 pool bars, a spa bar, sports bar and music lounge, lobby bar, theatre bar, 2 Preferred Club bars, an exclusive beach bar and kids' and teens' bars. Additionally, guests over the age of 18 will enjoy full access to all of the restaurants and bars at the all-adult Secrets Playa Mujeres Golf & Spa Resort, located a quick walk away. Enjoy the 'Sip, Savour and See' Dining Experience and indulge in dinner, sip an artfully prepared cocktail and see the nightly entertainment at the neighbouring resorts (terms and conditions apply).

The Dreams entertainment team will provide endless fun during the day or night. Theme nights and beach parties, live musical performances and stage shows.

3 swimming pools including 2 infinity pools, 6 hot tubs and a children's pool. Lazy river (exclusively for Preferred Club guests). On-site water park for all ages and a mini-water park for children. Dreams Spa by Pevonia®*. Fitness centre. Water aerobics. Ping-pong. Basketball. Pickleball court. Paddle tennis court. Beach football. Putting green. Yoga and fitness classes including stretching, Pilates, fitness boot camps and Caribbean dance lessons. Experience a traditional Temazcal ceremony. Water sports including, kayaking, catamaran, snorkelling, scuba diving lessons*, PADI diving centre* and water-skiing*. Fishing tours*. Beach and pool volleyball. Explorer's Kids' Club for children aged 3-12 years, with a playground, arts and crafts, sandcastle contents, treasure hunts and board and video games. The Core Teens' Club for teenagers aged 13-17 years, hosting daily activities and a vast array of sports and games as well as social events including weekly bonfires, disco mixers and foam parties. Discounted green fees at Playa Mujeres Golf Course. Cooking and cocktail classes including wine and tequila tastings. Spanish lessons. Adults staying at Dreams Playa Mujeres Golf & Spa Resort have access to the nearby adults-only Secrets Playa Mujeres Golf & Spa Resort facilities, including tennis courts, archery, batting cage and euro-bungee.

Complimentary WiFi access. Babysitting service*. Tours and excursions desk*. Currency exchange. Medical facilities*. 24-hour concierge service. Laundry/dry-cleaning services*. Shopping area and gift shop. Adults have full access to the facilities at Secrets Playa Mujeres located next door including the spa, tennis court, batting cage, archery, pools, bars and restaurants.

* Denotes local charge.

Please note: interconnecting rooms are available on request and carry a local charge (subject to availability on arrival).

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (5537)
  • Very good (1385)
  • Average (664)
  • Poor (334)
  • Terrible (324)
Image of the Tripadvisor rating The staff really shines

Feb 7, 2025 tayhake Manhattan, Kansas

Joel and Savannah at the Mermaid bar really made our day! Their service was excellent. Pedro was also great at the Grotto, all the staff made sure we were well taken care of. Overall it's a good resort, great beach, great pools, food and bev was average.
Image of the Tripadvisor rating Just got back, here's our review - Family of 4, traveling with another family of 5!

Feb 6, 2025 Taylor W St. Catharines, Canada

We just got back from a week long stay, two families with kids ranging from 6 to 13 - here's my lengthy review 🙂 We arrived and check in was very easy, we had selected a gardenview when booking and when we arrived at our room, it was a beautiful ocean view. We thought they made a mistake, b/c the family we were traveling with had booked an… Read more
We just got back from a week long stay, two families with kids ranging from 6 to 13 - here's my lengthy review 🙂 We arrived and check in was very easy, we had selected a gardenview when booking and when we arrived at our room, it was a beautiful ocean view. We thought they made a mistake, b/c the family we were traveling with had booked an ocenview. The bellman called down to confirm, and we were in the correct room. It was a beautiful, full ocean view room - the nicest we've ever had! It was on the 3rd floor and ocean rooms are technically floors 4 and 5 (that's what we're told). My only comment on the rooms, it's very damp. We've stayed at a lot of AI in Mexico and this one is definitely the most damp, I swear my hair never dried the entire 7 days. Some have recommended bringing Damp Rid - I would suggest that. Housekeeping did a great job each day. Food - we ate at the buffet one dinner, seafood night, wasn't a huge fan but I don't really care for buffets to begin with. They had lots of variety and our kids had no problem finding food they liked (pasta, etc). We did Fusion, Maris, Gaucho and Meze and Hibacchi and Tres Colores - all were very good and the servers were wonderful. We had no issues getting a seat at around 6-6:30. Gaucho we waited, that definitely seems to be the busiest spot. For Hibacchi, we were logged in at 12:59 and requested a table of 8 and got it no problem. Seems like we were lucky based on other reviews. The breakfast buffet is okay...lots of options but the same every day. That's my biggest complaint...unless you're preferred, there are no restaurant options for breakfast. Lunch options were okay...did a sit down at Maris (very good, but a bit slow), and did the pool side BBQ outside the wrap place - pretty good. The kids ate at Tides quite often - selection of hamburger/hotdog/quesedillas/fries/nachos and wings. Ice cream at Dolce, along with iced coffee drinks. My gf and I got away from the kids/husbands for an afternoon and ventured to Secrets for lunch. Ate at their poolside grill which was incredibly slow. Wouldn't recommend. People who sat after us, got their food first. We weren't sure if Secrets guests get priority but it was long. Pool vibe is quiet over there compared to Dreams. Wine drinkers - I thought the wine was decent, from Chile. They had a sauv blanc, and it was enjoyable. Pools - we were at the big lower pool the entire trip - full of activities throughout the day, pool bar, close to beach. We'd get chairs before heading to buffet around 8am and there were plenty of options. By 9am, it was more difficult. It seemed heated which was a nice surprise - easy to get in. Waterslides - two slids, one very slow and one super fast, kids enjoyed and lifeguard was on duty so for us, we didn't need to stay (our kids are all good swimmers) Beach - beautiful white beach, great for long walks...sad that it's near the dolphin area, we didn't go there as I don't agree with them in captivity...I asked how they were allowed to keep them considering Mexico banned animals in captivity...but apparently that's for animals in pools/cages..b/c they have them in the ocean (fenced in underwater), that's ok.. We ventured to the lazy river multiple times, no issue. No staff are really around there, and if they are, they aren't concerned if you're preferred or not lol. We wanted a drink in a coconut, which is only offered at that bar... unfortunately we waited to near the end of the trip, and missed out b/c they don't open until 12pm and are only offered certain days of the week. Gym - weight room and cardio room, with a peloton bike! Very busy by 930, empty at 8am. We did the vacation presentation (90 mins over breakfast) and received a $300 voucher that could be used for the spa, or an excursion... for us, it was worth it as the family we travelled with watched our kids for the 1.5 hours. We went snorkeling for free basically through Amstar (booked at hotel) by attending ($75 USD per person, plus a $20 USD dock fee pp). They are very pushy, work on commission but if you're okay saying no, it seemed like a no brainer for us. If we didn't need to make decision on the spot, we may have opted to do it, seemed like there were good deals to be had if you know what you want (and travel at least 1-2 times per year) Snorkeling Excursion - we were picked up at the lobby, and traveled 10 mins to the marina where a motor boat picked us up and brought us to 4 snorkeling spots. We saw a turtle, stingray and plenty of beautifully coloured fish...and a ship wreck and underwater museum. Unfortunately it was fairly windy that day, so bigger waves and many of the people on the boat (6 out of 15) ended up getting sea sick. No fault of the tour, it was very choppy. We had originally thought to take ferry to Isla Mujeres and get snorkeling tour from there...I'm glad we did this option with the kids for their first time as it cost much less than doing the ferry/tour thanks to the vacation club vouchers. Entertainment - the staff do a great job throughout the day, getting everyone involved. The kids enjoyed all the activities - beach soccer, flag football, vball, water sports, etc. Water aerobics was great at noon as well. Evening shows for the most part were great. We went to 5 of the 7 nights, and all were decent. Some much better than others but kept the kids entertained. Kids club was a bit of a disappointment for us. We were hoping all the kids would go, and we'd be able to get to secrets or just enjoy adult time...we toured it with them, and it's definitely geared to 4-6 year olds. Our older kids (10,12,13) had no interest in attending. We went to the teen zone each morning from 10-12 and hung out there... we also tried the archery, rock climbing and paddle game - very well run. Pickleball - if you're coming here and plan on playing daily, I'd think again...the court is a plastic court with a lot of dead spots where the ball hits and rolls...no bounce. Very difficult to really get into it.. we played only one day. Resort - it's fairly small compared to others, so we felt comfortable letting the kids roam free, going from the water slide (with life guards) to the beach, to grab ice cream etc. Overall, a great time. My reasons for not returning are that there is a bit lacking in the food area. I like a sit down breakfast option (aside from preferred), and more food truck like options around the pool. As a family, you don't want to leave the pool to grab lunch. Pool service would be great too! I'm also not a fan of the dolphins, so that would keep me away. We chose this resort b/c the family we were traveling with is a family of 5 people and this is one of the few resorts that doesn't force you to get two rooms/suite so much more affordable. On a positive ending note, the service was incredibly good - I was nervous based on reviews, but everyone was so helpful and kind (my 12 year old son even commented on it). The a la carte dinners were great, and the trip was awesome and we made great memories! I hope that helps! Read less
Image of the Tripadvisor rating Sealers Bar

Feb 6, 2025 Megan S

Mario, Melvin, Jesus went above and beyond accommodating us! They made us special drinks and went out of their way to make us many fancy, specialty cocktails. They greeted us by name everyday and are super nice!! Mario even surprised us us with specialty drinks!!! He was awesome! Definitely will come back to get drinks from them in the future, as… Read more
Mario, Melvin, Jesus went above and beyond accommodating us! They made us special drinks and went out of their way to make us many fancy, specialty cocktails. They greeted us by name everyday and are super nice!! Mario even surprised us us with specialty drinks!!! He was awesome! Definitely will come back to get drinks from them in the future, as this is not our first time at this resort!!! Read less
Image of the Tripadvisor rating Amazing wedding experience

Feb 6, 2025 Christopher C

Beautiful resort and well maintained. Staff is amazing and there is plenty to do for all ages. We loved our wedding on the beach and would recommend anyone looking to do a destination wedding to come to Dreams! The staff gets all the little things right through the whole experience, which made the difference.
Image of the Tripadvisor rating Great experience

Feb 4, 2025 Colleen m

Resort is beautiful With picture, perfect views. Staff are very friendly. Food is excellent With many options for all sorts of different pallets. There is something for everyone. The entertainment they set up throughout the day is wonderful.