Dreams Playa Mujeres

Playa Mujeres, Mexico

Star rating

The hotel

Experience the two sides of Cancun in one luxurious hotel — the beauty of the beach and the life and soul of Mexico’s ultimate party mecca. Along a private sweep of sands, tiered lagoons spill down the centre of Dreams Playa Mujeres, with three main pools, a children’s pool and six hot tubs, a waterpark, and a mini-splash park... all making this the definitive aqua paradise. Relaxation also comes in the form of the adventures of the kids’ and teens’ clubs, and the indulgence of 10 restaurants, with 24-hour dining on the table. But this is Cancun, so the party’s never far. The fun of downtown’s approximately an hour away and, before you head out, you’ve got 13 bars and lounges to sip at, and live entertainment from stage shows to beach parties.

Amenities

  • Golf
  • Kayaking
  • Scuba Diving
  • Snorkelling
  • Water Skiing
  • Yoga
  • Babysitting service
  • Kids Club
  • Teen Club
  • Families
  • Bar
  • Evening Entertainment

Where is it

Along a private stretch of beach, a 10 minute drive north of Cancun. Situated in the exclusive gated community of Playa Mujeres, within a world-famous golf course. Transfer time from Cancun Airport: 35 minutes.

Hotel information

502 spacious suites. All with air-conditioning, furnished sitting area with sofa bed, 24-hour room service, in-room tablet with resort information, whirlpool for two on the terrace (with the exception of Ocean Front Suites and Swim-Out Suites), 48” flat-screen satellite TV, Dreams Box for private room service delivery, USB connectors, direct dial telephone, alarm clock radio with capability to connect several electronic devices, safe, daily refreshed mini-bar with beer, soft drinks, juices and bottled water, Nespresso™ coffee machine, rain shower, hairdryer, blackout drapes, double vanity, bathrobes and slippers. 

Junior Suite Garden View Rooms have a furnished private terrace with a whirlpool and include a separate living area with a sofa bed and either 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults or 2 adults and 2 children.

Please note: the Junior Suite Garden View with a king-size bed can be connected upon request to a Junior Suite Garden View with 2 queen-size beds. Connecting rooms available upon request.

All Inclusive of: Unlimited-Luxury® includes all meals (buffet and à la carte) and snacks, afternoon tea, plus all alcoholic and soft drinks (premium and domestic brands) by the glass. Stocked in-room mini-bar with water, soft drinks and beer. 24-hour room service is also included. All activities and entertainment above unless otherwise stated. Daily maid service. Concierge service and pool and beach waiter service. All taxes and gratuities. No restaurant reservations are required. No wristbands required.

Enjoy the 'Sip, Savour and See' Dining Experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort's nightly entertainment at companion properties (dinner only. Guests are responsible for cost of transportation to and from the resort. Terms and conditions apply).

Room upgrades

Junior Suite Pool View Rooms have a furnished private terrace with a whirlpool and include a separate living area with a sofa bed and either 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults or 2 adults and 2 children. Connecting rooms available upon request.

Junior Suite Partial Ocean View Rooms with 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults and 1 child or 2 adults and 2 children. Connecting rooms available upon request.

Junior Suite Ocean View Rooms showcase stunning views across the sea, with 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults and 1 child or 2 adults and 2 children.

Preferred Club Junior Suite Ocean View Rooms have breathtaking ocean views and include Preferred Club privileges, with 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults or 2 adults and 3 children.

Preferred Club Junior Suite Swim-Out Ocean View Rooms include access to a semi-private pool overlooking the ocean as well as Preferred Club privileges, with 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults. Please note: No children are accepted in this room category.

Preferred Club Junior Suite Oceanfront with Private Pool Rooms feature a furnished private terrace and an ocean front private pool and direct access to the beach, with 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults or 2 adults and 3 children. This room type includes Preferred Club privileges.

Preferred Club Master Suite Ocean View Rooms come equipped with a separate living area with sofa bed, dining table for 4 people, ample sitting area and flat screen TV as well as a furnished private terrace with whirlpool overlooking the ocean. This room type includes Preferred Club privileges and is located on the highest floors of the Preferred Club buildings, with 1 king-size bed or 2 queen-size beds, sleeping maximum 3 adults or 2 adults and 3 children. Connecting rooms available upon request.

Preferred Club Master Suite Swim-Out Ocean View Rooms come equipped with a separate living area with sofa bed, dining table for 4 people, ample sitting area and flat-screen TV, a spacious bathroom with hydro-tub and a furnished private terrace with swim-out access to a semi-private pool overlooking the ocean. This room type includes Preferred Club privileges, with 1 king-size bed facing the Caribbean sea, sleeping maximum 3 adults. Connecting rooms available upon request. Please note: No children are accepted in this room category.

Preferred Club Master Suite Oceanfront with Private Pool Rooms have a spacious bathroom with a hydro-tub and rain shower, separate living area with sofa bed, dining table for 4 people, ample sitting area and flat-screen TV and a furnished private terrace with direct access to the beach and a private pool. With 1 king-size bed, sleeping maximum 3 adults. This room type includes Preferred Club privileges. Connecting rooms available upon request.

Preferred Club Two-Bedroom Villas are modern and stylish, with a spacious bathroom with rain shower and double vanity, a separate living area with sofa bed, dining table for 6 people, ample sitting area and flat-screen TV and a private furnished terrace with whirlpool and direct access to the Preferred Club Lazy River. There are 2 bedrooms, one with a king-size bed and one with 2 queen-size beds, sleeping maximum 5 adults or 4 adults and 4 children. Preferred Club privileges are included.

Preferred Club guests enjoy enhanced amenities including:

  • Personalised check-in and checkout at the Private Preferred Club Lounge
  • Daily continental breakfast service, afternoon hot and cold hors d’oeuvres, exquisite desserts and fine liquors served in the lounge 
  • À la carte breakfast at Maris 
  • Access to the Lazy River at the Preferred Villa Section 
  • 20% off spa treatments (not combinable with any other promotions/offers) 
  • Upgraded mini-bar service and bathroom amenities
  • Pillow menu
  • Complimentary computer access in the Preferred Club Lounge 
  • Complimentary daily newspaper in the room (English or Spanish) 
  • Bali beds in the pool and beach area exclusively for Preferred Club guests 
  • Preferred Club area on the beach with exclusive access to the Hideaway bar

10 dining options, including 6 à la carte restaurants, one casual eatery, one buffet, a grill and a café with an ice cream parlor. World Café (international buffet), Maris (seafood restaurant, open for breakfast, lunch and dinner - breakfast is for Preferred Club guests only), Tides (poolside grill and snacks), L'Etoile (fine French cuisine, for guests aged 13 years and above), Tres Colores (authentic Mexican cuisine), Fusion (Japanese cuisine influenced by Peruvian ingredients), Mezes (gourmet Mediterranean cuisine) and Gaucho Grill (Brazilian steakhouse). That's A Wrap (fresh salads and wraps) and Dolce (premium coffee, deli snacks and ice cream). 13 bars and lounges including a cocktail bar, 4 pool bars, a spa bar, sports bar and music lounge, lobby bar, theatre bar, 2 Preferred Club bars, an exclusive beach bar and kids' and teens' bars. Additionally, guests over the age of 18 will enjoy full access to all of the restaurants and bars at the all-adult Secrets Playa Mujeres Golf & Spa Resort, located a quick walk away. Enjoy the 'Sip, Savour and See' Dining Experience and indulge in dinner, sip an artfully prepared cocktail and see the nightly entertainment at the neighbouring resorts (terms and conditions apply).

The Dreams entertainment team will provide endless fun during the day or night. Theme nights and beach parties, live musical performances and stage shows.

3 swimming pools including 2 infinity pools, 6 hot tubs and a children's pool. Lazy river (exclusively for Preferred Club guests). On-site water park for all ages and a mini-water park for children. Dreams Spa by Pevonia®*. Fitness centre. Water aerobics. Ping-pong. Basketball. Pickleball court. Paddle tennis court. Beach football. Putting green. Yoga and fitness classes including stretching, Pilates, fitness boot camps and Caribbean dance lessons. Experience a traditional Temazcal ceremony. Water sports including, kayaking, catamaran, snorkelling, scuba diving lessons*, PADI diving centre* and water-skiing*. Fishing tours*. Beach and pool volleyball. Explorer's Kids' Club for children aged 3-12 years, with a playground, arts and crafts, sandcastle contents, treasure hunts and board and video games. The Core Teens' Club for teenagers aged 13-17 years, hosting daily activities and a vast array of sports and games as well as social events including weekly bonfires, disco mixers and foam parties. Discounted green fees at Playa Mujeres Golf Course. Cooking and cocktail classes including wine and tequila tastings. Spanish lessons. Adults staying at Dreams Playa Mujeres Golf & Spa Resort have access to the nearby adults-only Secrets Playa Mujeres Golf & Spa Resort facilities, including tennis courts, archery, batting cage and euro-bungee.

Complimentary WiFi access. Babysitting service*. Tours and excursions desk*. Currency exchange. Medical facilities*. 24-hour concierge service. Laundry/dry-cleaning services*. Shopping area and gift shop. Adults have full access to the facilities at Secrets Playa Mujeres located next door including the spa, tennis court, batting cage, archery, pools, bars and restaurants.

Guests staying in the Mexican state Quintana Roo are required to pay a travel tax of $11 per adult (over 15 years old), subject to change. The payment can be made prior to travel, upon arrival or during your stay, as the tax will be imposed upon departure. There is also an additional Environmental Sanitation Tax of approximately $2 - $5 USD per room, per night that will be added to your hotel bill (payable locally, subject to change).

* Denotes local charge.

Please note: interconnecting rooms are available on request and carry a local charge (subject to availability on arrival).

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (6211)
  • Very good (1485)
  • Average (714)
  • Poor (370)
  • Terrible (369)
Image of the Tripadvisor rating All inclusive wedding hall!!

Apr 19, 2026 sohrabs781 Richmond Hill, Canada

Currently staying at this resort - Apr 2026 Good: - Beautiful resort and easy to navigate - good options for different restaurants - kids club has good activities Bad: - this is basically a wedding hall/ banquet hall. Minimum 2-3 weddings each night and very loud - room service and housekeeping terrible - buffet does not have too much variety -… Read more
Currently staying at this resort - Apr 2026 Good: - Beautiful resort and easy to navigate - good options for different restaurants - kids club has good activities Bad: - this is basically a wedding hall/ banquet hall. Minimum 2-3 weddings each night and very loud - room service and housekeeping terrible - buffet does not have too much variety - advertised arcade and most games are only usable by teens 13-18. Most of the time its empty and no one allowed to use - not worth the price we paid. - room categories are a scam. We paid for full ocean view but we were placed in a room with back of house and partial ocean view. most of the rooms don’t have proper ocean view. Unless you pay for preferred club, you get partial view. - ongoing construction work in the resort with no advance notice prior to booking M Read less
Image of the Tripadvisor rating Fun family trip

Apr 19, 2026 lindsayheyl Raleigh, North Carolina

Just returned home yesterday, and wanted to share my thoughts while memories are still fresh. Overall we had an amazing time! For comparisons, we travel to resorts like this with our kids (ages 6 and 9) 2-3 times per year, and I can think of only 3 family resorts that were better and lots that were worse. Special shout out to the entertainment… Read more
Just returned home yesterday, and wanted to share my thoughts while memories are still fresh. Overall we had an amazing time! For comparisons, we travel to resorts like this with our kids (ages 6 and 9) 2-3 times per year, and I can think of only 3 family resorts that were better and lots that were worse. Special shout out to the entertainment team who were so wonderful with our kids, Jessica, Gustavo, Alex and Alberto. Bingo, crafts, pool games, they do it all. Also the sombrero painting with Stephanie on Friday at 4 was so fun and they have ladies do hair braiding and face painting I think wednesdays. Also thank you to Nicholas the most amazing bartender anywhere, he’s at the mermaid pool, Herberth (who made our daughter a special pineapple birthday treat and was so kind daily - he’s such a hard worker and so friendly always!!!), Angel and Luis servers at the mermaid pool, and Roxana who helped us to get cabanas daily and was such a sweet friend to make there (she does babysitting too!) We liked hanging at the mermaid pool rather than the others, it was the right mix of fun and relaxing, and they heated the water there so it was the perfect temp. The lazy river and grotto pool were cold by comparison and we didn’t try the activity pool by the beach bcz it was too noisy and busy for us, but they do have live music and events there. There’s something for everyone to enjoy your idea of a perfect day. The service here is wonderful, everyone is willing to help and is so friendly. The water slides area kept my kids entertained for a while each day after getting coconuts daily at 11 from the juice bar by the lazy river, but mostly they had fun at the mermaid pool. The ocean was unfortunately unusable given the massive amounts of seaweeds which the resort cannot help, but they do keep the beach area clean. The cabanas on the beach are always available due to this, but hard to get by the pools and the resort was only 60% of capacity so i imagine the chair and cabana game is tricky during peak seasons. I was glad we were preferred to have the cabanas for our kids, and also for the preferred club bar to hang out at night as the only other option is the lobby bar which is way too small and crowded for such a large resort. The resort churns out weddings, 3 per night it seems, and there is no where to hang out or just “be” other than the small lobby area if you are not preferred. The evening shows are terrific! The performers are so talented, definitely make sure you go to see them. The magic show in particular is mind blowing. I was selected as a volunteer for one of the tricks and I can tell you it’s real. I’m still trying to figure out how, like truly amazed and shocked 😳 but don’t sleep on going to the shows after dinner. A few downsides: the pillows are very lumpy, like very strangely lumpy. All of them. I kept having them replaced thinking surely there are decent pillows somewhere, but no, they are all lumpy. And the beds are really hard, so if that’s your thing you’ll sleep great. I asked for mattress toppers which some resorts have, but was given extra comforters. This was still appreciated because I can report that the AC works fantastically, and my husband likes to pretend hes in the artic, so my kids and I put those extra blankets to good use. As for the food, it is just ok. Some days for lunch they have tacos or paella at the main pool, otherwise we got sandwiches made. Evening options are Asian, Mediterranean, Mexican, seafood and Brazilian steakhouse, And 2 are always closed on a rotating basis which I thought was frustrating given the already limited selection. There is also a French restaurant but if anyone is under 13 you cannot use it. I feel that’s ridiculous given it’s a family resort with the majority of guests having kids under 13 with them. If adults want adults only dining they can go to secrets next door, so why limit options at the family resort?! So you won’t go hungry but you also won’t love it is my honest opinion, and I’m far from a foody. Myself and lots of guests found it very odd that there is no Italian option given that’s such a crowd pleaser for kids, in fact you cannot get pizza anywhere at the resort, not even for lunch or room service. They do have burgers, chicken fingers and pasta with red sauce or butter always available for kids. As mentioned, you have access to secrets next door, so if you get the chance to check it out you should. We ate Italian there one night and enjoyed it, and they have more sitting areas at night to relax with a drink ( small lobby bar, and way too loud nightclub, but get a drink from one of them and walk outside to find a chill spot). Overall we had a great time, and it’s truly the staff that makes the trip so wonderful. Bring lots of tip money and be generous with it as they all work so hard to provide you a memorable experience. I was honestly appalled at the number of people that didn’t tip or seemed to tip poorly, yes I’m judging, don’t be those people. You can afford to come on vacation so you can afford to tip generously. Unrelated to just this resort; I’m not sure if many people know but you can book private transportation to and from the airport on booking.com. I paid only $50 each way for my family of 6, and amstar quoted $150 each way, so I hope this is helpful. Read less
Image of the Tripadvisor rating Underwhelming and not worth the high cost.

Apr 16, 2026 Benjamin S

It is clear they were understaffed. The Mini bar not restocked daily. Towels not replenished 1 for 1. We were only given a single towel. Overall the resort is WAY overpriced. The preferred club was about $1,400 extra for two people for 3 nights. The extra Preferred club package got you access to the lazy river which was closed or limited to 10… Read more
It is clear they were understaffed. The Mini bar not restocked daily. Towels not replenished 1 for 1. We were only given a single towel. Overall the resort is WAY overpriced. The preferred club was about $1,400 extra for two people for 3 nights. The extra Preferred club package got you access to the lazy river which was closed or limited to 10 people, and access to the preferred club bar. The alcohol was clearly watered down even at the preferred club. A shot of tequila tasted like water and didn’t smell like tequila. Friends we went with paid extra money for water view rooms and were given rooms with views of a service road, dumpster, and no water. Generally, the resort seemed to be under kept and on the brink of run down. Despite having a large beach area there was only a handful of beach chairs put out. Read less
Image of the Tripadvisor rating Honest Family Review: Dreams Playa Mujeres Falls Short of 5-Star Expectations (But Has Some Bright Spots)

Apr 15, 2026 vikesh3 Toronto, Canada

We just completed a seven-night stay at Dreams Playa Mujeres with our family of four (kids aged six and four), and here’s our full, honest take. Unfortunately, we were not impressed. Having stayed at Finest Playa Mujeres previously, the difference was stark—Dreams felt more like a 3.5 to 4-star experience, definitely not 5-star. Let’s start with… Read more
We just completed a seven-night stay at Dreams Playa Mujeres with our family of four (kids aged six and four), and here’s our full, honest take. Unfortunately, we were not impressed. Having stayed at Finest Playa Mujeres previously, the difference was stark—Dreams felt more like a 3.5 to 4-star experience, definitely not 5-star. Let’s start with the food. We had a couple great meals, but overall, it was hit-or-miss. The Seaside Grill on the last night was a standout—we enjoyed a seafood platter, clam chowder, grilled platter, and a delicious ribeye. The Mexican restaurant was authentic, with great tostadas and enchiladas. The Mediterranean was solid—those lamb chops were excellent. But many were disappointing. The French restaurant, hyped in other reviews, didn’t live up to the buzz. Even the French onion soup wasn’t prepared correctly—it came in a bread bowl with no gratin. The buffet was just okay, and we didn’t even try hibachi since it’s not our thing. Gaucho Grill, which aimed for a Brazilian steakhouse feel, fell flat. We had to ask repeatedly for meats, and the quality was unimpressive. Ironically, we had some fantastic meals at Secrets next door during lunch when the kids were at the kids’ club—better food and service overall. We didn’t get to try the Italian restaurant, which we heard good things about. Now, about the beach—covered in seaweed, so it wasn’t enjoyable. The pools were large and drinks good, but seating was a huge issue. Beyond pool chairs, there were no lounge areas. No sofas, no large couches—even in the lobby, you couldn’t sit while waiting for a taxi. A simple fix that would improve the experience. The biggest issue? The courtyard weddings. We were in building 8, partial ocean view, and it was extremely loud every night until 11 p.m. The music was blasting, and it really impacted our evenings. Originally, we faced the lazy river side, but the view wasn’t great. And unless you’re preferred, you’ll likely be in building 8—so the noise is a real factor. The property itself felt dated and needs renovation. We did enjoy the lush tropical plants—gorgeous palms—but without seating, you just walk through. On a positive note, the kids’ club was fantastic, and our kids loved it. The coffee shop and ice cream were great—pro tip: fresh mangos are only in the buffet, and if they’re not out, ask the server. They were delicious. One interesting experience: we stumbled into the Seaside Grill breakfast by accident, not realizing it was for preferred guests. They let us in, and we noticed freshly squeezed orange juice and premium coffee—it was amazing. We returned again, and they didn’t enforce the preferred rule—so that was a hidden perk. In summary, the resort needs major updating. Without better seating, quieter nights, and more consistent food, we wouldn’t return. We did enjoy Cancun outings, but as is, this wasn’t a luxury experience. Read less
Image of the Tripadvisor rating quality resort needing updates

Apr 15, 2026 Bryan G Dallas, Georgia

is it a beautiful well-maintained resort with plenty of options for couples adults and families with children alike. the food was average Tableau average in my opinion from just lacking an options to just quality issues. However, the grounds made up for it in many ways . beautiful pools and Oceanside made this resort worth going to and having golf… Read more
is it a beautiful well-maintained resort with plenty of options for couples adults and families with children alike. the food was average Tableau average in my opinion from just lacking an options to just quality issues. However, the grounds made up for it in many ways . beautiful pools and Oceanside made this resort worth going to and having golf cart transportation between the other properties also made the experience much more worth it. Read less