Dreams Riviera Cancun Resort & Spa

Puerto Morelos, Mexico

Star rating

Premium Deluxe Tropical and Garden View Room
Premium Deluxe Ocean View Room
Spa
Premium Deluxe with Plunge Pool Room
Preferred Club Ocean View Room
Premium Deluxe with Plunge Pool Room
Preferred Club Ocean View Room
Preferred Club and Premium Deluxe Bathroom
Rendezvous Lobby Bar
El Patio Restaurant
Desire bar terrace
Desire Music Lounge
World Café
Himitsu
Portofino
Oceana
Seaside Grill
Lobby
Coco Cafe, Dreams Riviera Cancun, Mexico
Premium Deluxe with Plunge Pool Rooms
Preferred Club Lounge
Explorer's Club Toddlers Area
Preferred Club Ocean Front Honeymoon Suite
Spa
Premium Deluxe Tropical and Garden View Room
Premium Deluxe Ocean View Room
Spa
Premium Deluxe with Plunge Pool Room
Preferred Club Ocean View Room
Premium Deluxe with Plunge Pool Room
Preferred Club Ocean View Room
Preferred Club and Premium Deluxe Bathroom
Rendezvous Lobby Bar
El Patio Restaurant
Desire bar terrace
Desire Music Lounge
World Café
Himitsu
Portofino
Oceana
Seaside Grill
Lobby
Coco Cafe, Dreams Riviera Cancun, Mexico
Premium Deluxe with Plunge Pool Rooms
Preferred Club Lounge
Explorer's Club Toddlers Area
Preferred Club Ocean Front Honeymoon Suite
Spa

The hotel

Not just a holiday resort, Dreams Riviera Cancun Resort & Spa is more of an enchanting wonderland where families, couples, singles and friends can enjoy Unlimited-Luxury® with everything included! Located in the small town of Puerto Morelos, situated between Cancun and Playa del Carmen, the family friendly paradise is surrounded by large sun-dappled swimming pools, lush tropical gardens and, of course, a fabulous palm-filled beach - you’ll be forgiven for thinking you’ve landed in paradise! The kids will love their very own Explorer’s Club with daily activities based around nature, science and exploration. Hunting for hidden treasure is on the agenda, sandcastle competitions and even movies in the moonlight! Whilst the kids are busy, parents can relax by the ocean perhaps or head to Dreams Spa for some well-deserved pampering. A choice of nine restaurants means you’re spoilt for choice with Italian, French, Pan-Asian and Mexican cuisine to tempt you. After dinner, unwind in one of six friendly bars and lounges before enjoying a lavish live show perhaps or dancing the night away in the sophisticated surrounds of Desires Music Lounge.

Amenities

  • Golf
  • Scuba Diving
  • Snorkelling
  • Babysitting service
  • Kids Club
  • Families
  • Honeymoon
  • Wedding
  • Bar
  • Evening Entertainment
  • Internet Access
  • Laundry Service

Where is it

Overlooking a beautiful stretch of ocean in the small town of Puerto Morelos, 30 minutes from Cancun, Playa del Carmen and many other of the Mayan Riviera’s most sought after sights. Transfer time from airport: 20 minutes.

Hotel information

486 octagonal shaped rooms and suites. All with air-conditioning, terrace or balcony, indoor jetted aromatherapy whirlpool bathtub and separate shower, double vanity, marble floors, concierge service in lobby, large LED TV, telephone, WiFi access, mini-bar (refreshed daily with beer, juices, soft drinks and bottled water), 24-hour room service, tea/coffee maker, MP3 docking station alarm clock, safe, hairdryer, bathrobes, slippers, and iron and ironing board.

Premium Deluxe Tropical and Garden View Rooms with 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

All Inclusive of: Unlimited-Luxury® includes all meals (buffet and à la carte) and snacks, afternoon tea, all alcoholic and soft drinks (premium and domestic brands) by the glass. Stocked mini-bar with water, soft drinks and beer. 24-hour room service is also included. WiFi. All activities and entertainment above unless otherwise stated. Concierge service. Pool and beach waiter service. No wristbands required.

Enjoy the 'Sip, Savour and See' Dining Experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort's nightly entertainment at companion properties (dinner only. Guests are responsible for cost of transportation to and from the resort. Terms and conditions apply).

Premium Deluxe Ocean View Rooms with indoor whirlpool and 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Premium Deluxe with Plunge Pool Rooms, also featuring an indoor whirlpool, garden views and either 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Ocean View Rooms with outside whirlpool on the terrace, upgraded amenities and 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Ocean View and Pool Front Rooms with either 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club with Plunge Pool Rooms with garden views, their own private pool as well as an outside whirlpool on the terrace, upgraded amenities and 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Ocean Front Honeymoon Suites with outside whirlpool on the terrace, upgraded amenities and 1 king-size bed, sleeping maximum 2 adults.

Preferred Club Ocean Front Master Suites with outside whirlpool on the terrace, upgraded amenities, 1 king-size bed and sofa bed, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Ocean Front Governor Suites with outside whirlpool on the terrace, upgraded amenities, 1 king-size bed and sofa bed, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Ocean Front Presidential Rooms with outside whirlpool on the terrace, upgraded amenities, 1 king-size bed and sofa bed, sleeping maximum 3 adults or 2 adults and 2 children.

Preferred Club Privileges:

Experience the highest level of luxury and personal service in the Preferred Club at Dreams Riviera Cancun Resort & Spa. Enjoy an upgraded room or suite, access to a private lounge, special concierge service and other enhanced amenities.

  • Personalised check-in and check-out with concierge service
  • Complimentary access to hydrotherapy spa once during stay
  • Private beach section with waiter service
  • Preferred status and amenities
  • Access to private lounge
  • Complimentary computer access in private lounge
  • Upgraded mini-bar service
  • Pillow menu
  • Upgraded luxury bath amenities
  • Daily à la carte breakfast at Seaside Grill
  • Access to private lounge which offers daily continental breakfast, afternoon hot and cold d'oeuvres, exquisite desserts and fine liquors.
  • Complimentary newspaper in suite daily (English and Spanish)
  • New complimentary beach beds
  • Priority on reserving Chef's Garden cooking classes and wine tasting

9 reservation-free restaurants: Portofino (Italian and Mediterranean cuisine),Bordeaux (Adults only, French), Himitsu (Pan-Asian), El Patio (Mexican), Oceana (poolside restaurant serving seafood cuisine), Seaside Grill (grilled favourites, open for lunch and dinner, plus breakfast for Preferred Club guests only), World Café (international buffet), Coco Café (coffee and snack bar) and Barefoot Grill (casual beachside fare). Enjoy themed buffet dinner nights around the pool area twice a week (when weather permits). 6 bars. Enjoy the 'Sip, Savour and See' Dining Experience and indulge in dinner, sip an artfully prepared cocktail and see the nightly entertainment at companion properties (terms and conditions apply).

Daily activities schedule. Spectacular live music and shows including comedians, illusionism and juggling and fire shows. Films on the beach. Desires Music Lounge. Beach Deck hosting private cocktail-receptions and dinners. New Chef's Garden, with freshly grown herbs and vegetables, executive chef Jose Santos hosts cooking classes and wine tasting* followed by a garden feast three times a week. Weekly beach parties and Mexican Bingo.

3 swimming pools, including 1 infinity pool (adults only) and a kids' pool with a small splash park and slides. 2 outdoor whirlpools. Poolside cabanas*. Fitness centre. Dreams Spa* with new PAZ Spa treatment rooms. Water sports including snorkelling, Hobie cats, catamarans, diving* and ocean kayaking. Dive clinic*. Euro-bungee. Water and land aerobics. Ping-pong. Water polo. Wine and tequila tasting. Explorer’s kids' club (3-12 years old) with a splash fountain, a weekly camping adventure on the beach and a new baby play room. Football. Table games. Outdoor climbing wall. Yoga. Beach volleyball. Arts and crafts activities. Beach Olympics. Video games. Cooking, cocktail, dance and Spanish lessons. Bocce ball and billiards. Fishing*. Discounted green fees at a nearby golf course (golf cart rental* mandatory, transportation not included, terms and conditions apply, subject to change).

24-hour room service. Concierge service. Babysitting service*. Laundry/dry cleaning service*. Complimentary WiFi access. On-site shopping*.

Guests staying in the Mexican state Quintana Roo are required to pay a travel tax of $11 per adult (over 15 years old), subject to change. The payment can be made prior to travel, upon arrival or during your stay, as the tax will be imposed upon departure. There is also an additional Environmental Sanitation Tax of approximately $2 - $5 USD per room, per night that will be added to your hotel bill (payable locally, subject to change).

4 nights 23 Dec–31 Dec.

* Denotes local charge.

Please note: no reservations need to be made for any of the restaurants. 

Please note: guests do not have to wear wristbands.

Please note: interconnecting rooms are available on request and carry a local charge (subject to availability on arrival). 

 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
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Traveller rating

  • Excellent (9433)
  • Very good (2831)
  • Average (1133)
  • Poor (512)
  • Terrible (441)
Image of the Tripadvisor rating A solid B+

Mar 30, 2026 mattaxelrod New Jersey

This is a fine, good--but not great--property. As a solo traveler, I was able to find some nice quiet spots to sit each day. Tons of families and little kids which didn't bother me at all--but be prepared for it. The room was....weird. Open bathroom plan with mostly frosted doors. By myself so who cares but offering little privacy for couples or… Read more
This is a fine, good--but not great--property. As a solo traveler, I was able to find some nice quiet spots to sit each day. Tons of families and little kids which didn't bother me at all--but be prepared for it. The room was....weird. Open bathroom plan with mostly frosted doors. By myself so who cares but offering little privacy for couples or families. Also, the shower pressure was abysmal. Cleaning and turn down service each day was perfect. The sargassum on the beach is an issue. I understand that this is out of the hotel's control but the beach was unusable and the smell permeated everywhere. I don't think there's anything to do about it, but it was definitely in the room and it was an issue. I had a plunge pool room which I was initially hesitant about (being on the ground floor) but it turned out to be one of the highlights of my stay. The preferred club is meh. Nothing really different is offered that one can't get anywhere else. Check in was aggravating. They walk you in, and then there's an upsell attempt for the vacation club and to go see another property. Luckily I knew this was going to happen and could shut it down fast. They told me my room would be ready "in 15 minutes" which was so precise it made me suspect that they do that so you will hear the sales pitch while you're supposedly waiting. Please, just let me check in like I do in any other hotel. I found the staff friendly and cooperative and doing their best, but nothing outstanding. I did have to wait a bit for seating at restaurants but who cares? The lobby bar was my favorite hangout space for cocktails (and for waiting with my beeper for tables)--extremely comfortable and attentive service. A+ there all around. I booked the hibachi table one night and it was certainly a highlight. As a solo traveler it was pretty easy to book but I heard that bigger parties had more trouble doing so. Definitely would recommend. I did pre-book the spa for a massage and it was a wonderful experience. Food & drink were what one would expect at an AI and I was perfectly happy with all of it. (They do try to upsell you on wines). So, completely adequate stay but I might opt for something a little more upscale next time. Read less
Image of the Tripadvisor rating Oliver is the best!

Mar 30, 2026 Megan M

Oliver at the pool was so great! He was really fun with the kids kept the kids entertained! He always recognized us and would make sure we were joining for events happening later during the day & kept us looped into the fun going on!
Image of the Tripadvisor rating Dreams Riveria Cancun

Mar 30, 2026 Andrew M

Oliver is the man! Loved the resort and would recommend for families.
Image of the Tripadvisor rating Amazing spa

Mar 30, 2026 angelique r

Melania and I forgot the name of the kind lady who did my massage at the spa yesterday, both so kind.
Image of the Tripadvisor rating Dreams Riviera kids club

Mar 30, 2026 Brian H

My daughter is having the best time in the kids club. Patricia is so friendly and takes such good care of the children. She doesn't want to leave!! Thanks guys!!