A contemporary hideaway, the Hyatt Zilara Rose Hall occupies a prime location, nestled between Jamaica’s famous Blue Mountain ridge and the turquoise waters of the Caribbean. An adults-only retreat offering "Service from the Heart!", the atmosphere is gorgeously laid-back, ensuring plenty of rest and relaxation on the agenda. The private beach is nearly a mile long with swimmable coves to be alone in. All the usual sporting pastimes are on offer including beach volleyball, tennis, and basketball. When the day fades, there are restaurants and bars galore, not just those belonging to the Zilara but to the family friendly sister hotel, the Ziva, as well, offering 14 distinctly different restaurants to choose from. Feast on cuisines from all around the world, including French, Pan-Asian, Italian and Caribbean.
Amenities
Tennis
Bar
Evening Entertainment
Fitness Centre/Gym
Internet Access
Laundry Service
Restaurant
Room Service
Spa
Swimming Pool
Beachfront location
Where is it
Located on the historically famous plantation estate, Rose Hall. Complimentary welcome lounge and airport transfers from Montego Bay. Transfer time from Montego Bay Airport: 15 minutes.
Hotel information
234 rooms and suites. All of which are air-conditioned with private balcony/terrace, satellite TV, telephone, WiFi access, iPod docking station, mini-bar (stocked daily), bathrobe, slippers, designer toiletries, tea/coffee maker, safe, hairdryer, iron and ironing board.
Standard Rooms with 1 king-size bed or 2 queen beds, sleeping maximum 4 adults.
All Inclusive of: includes all à la carte dining and buffet meals, unlimited premium-brand drinks, wine by the glass and non-alcoholic beverages. 24-hour gourmet room service. All activities and entertainment unless otherwise stated.
Resort View Rooms with 1 king-size bed or 2 queen beds, sleeping maximum 4 adults.
Ocean View Rooms with 1 king-size bed or 2 queen beds, sleeping maximum 4 adults.
Oceanfront Rooms with 2 queen beds, sleeping maximum 4 adults.
Swim-Up Rooms with direct access to the pool from your colonial-inspired room, with 1 king-size bed or 2 queen beds, sleeping maximum 4 adults.
Junior Suites have views of the resort, with 1 king-size bed or 2 queen beds, sleeping maximum 4 adults.
Zilara Ocean View Junior Suite with 1 king-size bed, sleeping maximum 3 adults.
Zilara Oceanfront Junior Suite with 1 king-size bed and rollaway bed, sleeping maximum 3 adults.
Zilara Swim-Up Junior Suite with 1 king-size bed and rollaway bed, sleeping maximum 3 adults.
1-Bedroom Ocean View Suite with master bedroom with 1 king-size bed, separate living room and sofa bed, sleeping maximum 4 adults.
Grand Butler Suite with butler service and 1 king-size bed sleeping maximum 3 adults.
Oceanfront Grand Butler Suite with butler service, 1 king-size bed and rollaway bed, sleeping maximum 3 adults.
1-Bedroom Oceanfront Butler Suite with master bedroom with 1 king-size bed, separate living room and sofa bed, sleeping maximum 4 adults.
Please note: for occupancies of 3 adults, bedding configuration will be 1 king-bed and a rollaway bed.
Petit Pariz (dinner only/French cuisine), Urban Heat by FlavorZ (International cuisine, breakfast and dinner), Jamaican RootZ (beachfront dining, open for breakfast, lunch, and dinner), West End Grill (poolside grill, lunch and snack bar), Islandz Bar (swim-up pool bar), Aromaz (coffee and snack bar). Reservations will be required for some of these restaurants. 24-hour in room dining available.
Full access to the following restaurants at Hyatt Ziva Rose Hall: Blue Grill at CalypZo (Seafood grill, open for lunch and dinner), ChoiceZ (buffet restaurant serving breakfast, lunch, and dinner), Di Roza (Italian cuisine, open for dinner), FuZion (modern Asian grill, open for dinner), Barefoot JerkZ (Jamaican BBQ eatery), GrindZ (coffee house), BiteZ (casual cafe serving sweet treats and pastries), Union Jack'Z (English sports bar serving pub food), LagoonZ (swim-up pool bar), StirZ (piano bar), ShakerZ (open-air bar) and Fez (rooftop bar).
Daily activity schedule, and regular evening entertainment including live music and performances/shows. All evening entertainment is located at the family friendly sister hotel Hyatt Ziva.
2-tiered swimming pool and 1 hot tub. Cabanas*. Fitness centre (24-hours) with daily classes including beachfront yoga, aqua spin, and boot camp cardio. Zerenity Spa* with electric hydro-therapy circuit and beachside treatment cabanas. Non-motorised water sports including wind surfing, kayaking, Hobie Cat sailing, and snorkelling. Tennis, beach volleyball, water basketball, aerobics and poolside games. Access to an additional 2 family friendly swimming pools at the Hyatt Ziva. Golf nearby*.
Complimentary WiFi access. Laundry/dry-cleaning service*. 24-hour reception. 24-hour room service. Gift shop. Beach Butlers and Concierge Service. Car rental* (available at Hyatt Ziva Rose Hall). Beauty Salon*. Complimentary parking.
* Denotes local charge.
Please note: guests staying at the Hyatt Zilara have full use of the facilities located in the Hyatt Ziva all of which are open to families with children.
Based on 8226 reviews
Rating summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Traveller rating
Excellent (5588)
Very good (1435)
Average (634)
Poor (295)
Terrible (274)
Best birthday ever
Nov 5, 2025Sightsee59075957980
It was my 50th birthday getaway. I booked a king room with an ocean view. When we arrived we checked in. They confirmed the room. When we get upstairs to the room. We enter and it has two queen beds. Didn’t look as pictured. I contacted my travel agent about the room. It was a huge room. He messaged me back and said they gave me a free upgrade to…
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It was my 50th birthday getaway. I booked a king room with an ocean view. When we arrived we checked in. They confirmed the room. When we get upstairs to the room. We enter and it has two queen beds. Didn’t look as pictured. I contacted my travel agent about the room. It was a huge room. He messaged me back and said they gave me a free upgrade to the jr suite. They wanted to do a king but it wasn’t available. That was the best birthday gift ever!!!! The next night there was a knock at the door. It was a bottle of wine two glasses and a slice of cake with a birthday card. As soon as there back up and running next year I will definitely be going back.
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Glad we chose Hyatt Zilara Rose Hall, we will book there again. Pray for Jamaica.
Nov 5, 2025Thomas R
We arrived about a week before hurricane Melissa and got stranded there. Great facility and staff helped us survive, and continued to provide the best services they could offer during that time. I give two thumbs up to this resort and the Hyatt Corporation.
A Stay I’ll Never Forget — Survived Hurricane Melissa at Hyatt Zilara/Ziva Montego Bay 🇯🇲
Nov 5, 2025Karyssa404Atlanta, Georgia
I visited Hyatt Zilara Rose Hall in Montego Bay in late October 2025 for what was meant to be a short four-day getaway. Just two days after we arrived, Hurricane Melissa rapidly intensified into a Category 5 storm, forcing all flights to be canceled and leaving us stranded for 11 days.
Even in the midst of chaos, the Hyatt Zilara team…
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I visited Hyatt Zilara Rose Hall in Montego Bay in late October 2025 for what was meant to be a short four-day getaway. Just two days after we arrived, Hurricane Melissa rapidly intensified into a Category 5 storm, forcing all flights to be canceled and leaving us stranded for 11 days.
Even in the midst of chaos, the Hyatt Zilara team demonstrated true leadership, compassion, and professionalism. General Manager Adrian Whitehead and his staff communicated updates clearly, prioritized guest safety, and worked tirelessly to restore services. Although we temporarily lost Wi-Fi, running water, and air conditioning, Wi-Fi was restored within 24 hours and water within 48–72 hours. Throughout it all, we were continuously provided hot Jamaican meals, drinks, and entertainment to keep guests calm and comfortable.
What stood out most was the resilience and kindness of the staff. Though ALL staff was wonderful, I want to give special thanks to employees like Callela, Unique, Seanah, and Ro who continued to serve guests with smiles, even while facing uncertainty about their own families and homes. Their warmth and grace truly embodied the spirit of Jamaica.
Once travel resumed, the hotel arranged safe transportation for us to Kingston, nearly three hours away, so we could finally fly home. Hyatt’s coordination and support during such a stressful time made all the difference.
I am deeply grateful for the care and humanity shown by everyone at Hyatt Zilara Rose Hall. They turned a frightening experience into a reminder of what hospitality really means. If I ever return to Jamaica, this is the only place I’ll stay. 💚🇯🇲
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Loved the Hyatt Zilara Rose Hall!
Nov 2, 2025Nasif H
My wife and I just visited the Hyatt Zilara/Ziva property in October, right before the hurricane. We were there one week prior to Hurricane Melissa, and will talk about the great experiences that we had, and the beauty of the property. I really enjoyed the 2 in 1 feeling of this property as we stayed in the Zilara side in a swim up junior suite…
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My wife and I just visited the Hyatt Zilara/Ziva property in October, right before the hurricane. We were there one week prior to Hurricane Melissa, and will talk about the great experiences that we had, and the beauty of the property. I really enjoyed the 2 in 1 feeling of this property as we stayed in the Zilara side in a swim up junior suite but had access to the Ziva side as well. Most of the food was on the Ziva side anyways which wasn’t a problem for us. Everything about the resort, including the people, the vibes, the atmosphere and beauty of the island, was truly spectacular. Donjay at the pool bar held it down, kept the party going. Sharon and Tanieka at the Zen Spa gave us the best couples massage we’ve ever had. Sharon gave us a great price (special deal) for the Pimento Bamboo massage, which my wife and I would both highly recommend. The spa itself was also beautiful. We went parasailing as well right off our resort for a great price. The food I would rate about 9/10 overall. Plenty of options are available.
Two nights before our departure, the whole building that our room was in lost AC. We received a note under our door stating the air would be out and take 48 hours to restore. We received a call shortly thereafter from Kay, Director of Relations for Hyatt who was able to offer us another swim up room, ready for us to check into right away, along with resort credit for the inconvenience and a refund on the difference in room rates, as we would be downgrading from a swim up junior suite to a swim up king room. It was no inconvenience for us, really, but the resort staff was very helpful during this time.
We know that the property just underwent some damage from Hurricane Melissa. We pray for those workers and people of Jamaica. They have the best spirit and did a great job during the hurricane as we followed along on social media. We were happy to see the resilience of the Jamaican people and how they tried to make light during the darkness. Hyatt Zilara and Ziva Rose Hall will forever be loved and we are excited to come back in the future!
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Beautiful resort with wonderful staff
Nov 1, 2025maryehOttawa, Canada
I had the pleasure of travelling to this beautiful resort twice in 2025. We went as a girl’s trip in March to celebrate a milestone birthday with some friends who had never been to Jamaica and returned again in October with my daughter to teach yoga. Both groups were blown away by the resort, staff and food. The property itself is beautiful with…
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I had the pleasure of travelling to this beautiful resort twice in 2025. We went as a girl’s trip in March to celebrate a milestone birthday with some friends who had never been to Jamaica and returned again in October with my daughter to teach yoga. Both groups were blown away by the resort, staff and food. The property itself is beautiful with gorgeous landscaping everywhere. Pools on both sides were perfect but we spent most of our time at the beach. Ziva is more calm due to the breakwall. We had no problems securing a lounger anywhere and had really quick drink service at both pools and beach. Food was excellent at all the restaurants and we didn’t ever have to wait in lines. The fitness facility is huge and fully equipped. We loved it. The resort itself is worth the trip but where this hotel really shines is the staff. Both trips we felt so spoiled and had fun chatting with the staff. They went above and beyond in every way. We had to leave just as the hurricane was rolling in, and the staff was still going the extra mile for the guests.. In all of my trips to Jamaica (this was #15), this was the kindest and warmest staff. . If you are considering this hotel, you’re making the right choice. I look forward to returning once they have reopened. One Love .
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Best birthday ever