Hyatt Zilara Rose Hall

Montego Bay, Jamaica

Star rating

Islandz
Zilara Room
Swim-Up Junior Suite King
Zerenity Spa
Lobby
Zilara Room
1-Bedroom Ocean Front Suite Living Area
The White Witch Golf Course
Junior Suite Bathroom
Swim-up Junior Suite
Spa Pavilion
Flavourz Bar
Oceanview Junior Suite Double
Islandz Bar
Swim up pool to Zilara Rooms
One Bedroom Butler Swim Up Suite
A video preview image
Islandz
Zilara Room
Swim-Up Junior Suite King
Zerenity Spa
Lobby
Zilara Room
1-Bedroom Ocean Front Suite Living Area
The White Witch Golf Course
Junior Suite Bathroom
Swim-up Junior Suite
Spa Pavilion
Flavourz Bar
Oceanview Junior Suite Double
Islandz Bar
Swim up pool to Zilara Rooms
One Bedroom Butler Swim Up Suite

The hotel

A contemporary hideaway, the Hyatt Zilara Rose Hall occupies a prime location, nestled between Jamaica’s famous Blue Mountain ridge and the turquoise waters of the Caribbean. An adults-only retreat offering "Service from the Heart!", the atmosphere is gorgeously laid-back, ensuring plenty of rest and relaxation on the agenda. The private beach is nearly a mile long with swimmable coves to be alone in. All the usual sporting pastimes are on offer including beach volleyball, tennis, and basketball. When the day fades, there are restaurants and bars galore, not just those belonging to the Zilara but to the family friendly sister hotel, the Ziva, as well, offering 14 distinctly different restaurants to choose from. Feast on cuisines from all around the world, including French, Pan-Asian, Italian and Caribbean.

Amenities

  • Tennis
  • Bar
  • Evening Entertainment
  • Fitness Centre/Gym
  • Internet Access
  • Laundry Service
  • Restaurant
  • Room Service
  • Spa
  • Swimming Pool
  • Beachfront location

Where is it

Located on the historically famous plantation estate, Rose Hall. Complimentary welcome lounge and airport transfers from Montego Bay. Transfer time from Montego Bay Airport: 15 minutes.

Hotel information

234 rooms and suites. All of which are air-conditioned with private balcony/terrace, satellite TV, telephone, WiFi access, iPod docking station, mini-bar (stocked daily), bathrobe, slippers, designer toiletries, tea/coffee maker, safe, hairdryer, iron and ironing board. 

Standard Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

All Inclusive of: includes all à la carte dining and buffet meals, unlimited premium-brand drinks, wine by the glass and non-alcoholic beverages. 24-hour gourmet room service. All activities and entertainment unless otherwise stated.

Resort View Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

Ocean View Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

Oceanfront Rooms with 2 double beds, sleeping maximum 4 adults.

Swim-Up Rooms with direct access to the pool from your colonial-inspired room, with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

Junior Suites have views of the resort, with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

Zilara Ocean View Junior Suite with 1 king-size bed, sleeping maximum 3 adults.

Zilara Oceanfront Junior Suite with 1 king-size bed and rollaway bed, sleeping maximum 3 adults.

Zilara Swim-Up Junior Suite with 1 king-size bed and rollaway bed, sleeping maximum 3 adults.

1-Bedroom Ocean View Suite with master bedroom with 1 king-size bed, separate living room and sofa bed, sleeping maximum 4 adults.

Grand Butler Suite with butler service and 1 king-size bed sleeping maximum 3 adults.

Oceanfront Grand Butler Suite with butler service, 1 king-size bed and rollaway bed, sleeping maximum 3 adults.

1-Bedroom Oceanfront Butler Suite with master bedroom with 1 king-size bed, separate living room and sofa bed, sleeping maximum 4 adults.

Please note: for occupancies of 3 adults, bedding configuration will be 1 king-bed and a rollaway bed.

Petit Pariz (dinner only/French cuisine), Urban Heat by FlavorZ (International cuisine, breakfast and dinner), Jamaican RootZ (beachfront dining, open for breakfast, lunch, and dinner), West End Grill (poolside grill, lunch and snack bar), Islandz Bar (swim-up pool bar), Aromaz (coffee and snack bar). Reservations will be required for some of these restaurants. 24-hour in room dining available.

Full access to the following restaurants at Hyatt Ziva Rose Hall: Blue Grill at CalypZo (Seafood grill, open for lunch and dinner), ChoiceZ (buffet restaurant serving breakfast, lunch, and dinner), Di Roza (Italian cuisine, open for dinner), FuZion (modern Asian grill, open for dinner), Barefoot JerkZ (Jamaican BBQ eatery), GrindZ (coffee house), BiteZ (casual cafe serving sweet treats and pastries), Union Jack'Z (English sports bar serving pub food), LagoonZ (swim-up pool bar), StirZ (piano bar), ShakerZ (open-air bar) and Fez (rooftop bar).

Daily activity schedule, and regular evening entertainment including live music and performances/shows. All evening entertainment is located at the family friendly sister hotel Hyatt Ziva.

2-tiered swimming pool and 1 hot tub. Cabanas*.  Fitness centre (24-hours) with daily classes including beachfront yoga, aqua spin, and boot camp cardio. Zerenity Spa* with electric hydro-therapy circuit and beachside treatment cabanas. Non-motorised water sports including wind surfing, kayaking, Hobie Cat sailing, and snorkelling. Tennis, beach volleyball, water basketball, aerobics and poolside games. Access to an additional 2 family friendly swimming pools at the Hyatt Ziva. Golf nearby*.

Complimentary WiFi access. Laundry/dry-cleaning service*. 24-hour reception. 24-hour room service. Gift shop. Beach Butlers and Concierge Service. Car rental* (available at Hyatt Ziva Rose Hall). Beauty Salon*. Complimentary parking.

* Denotes local charge.

Please note: guests staying at the Hyatt Zilara have full use of the facilities located in the Hyatt Ziva all of which are open to families with children.

 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (5479)
  • Very good (1408)
  • Average (612)
  • Poor (281)
  • Terrible (257)
Image of the Tripadvisor rating Food, Fun, and Relaxation

May 7, 2025 FarAway46369496749

Best food and drinks that you will taste in your life accompanied by beautiful aesthetics. The resort is also offers fun activities and relaxation you get the best of both worlds. I would highly recommend this resort, my only regret is not booking a longer stay.
Image of the Tripadvisor rating Toni Ann it’s gracefully and totally humble

May 6, 2025 Lisa R

One of my best time in Jamaica was sitting by the poolside and enjoying some friends that I met there. Toni Ann waits on you she really take care of your needs. Her personality is one of a kind. She will do anything that you asked her to do. for the last eight years that I have been going there, she have always took care of me and other people She… Read more
One of my best time in Jamaica was sitting by the poolside and enjoying some friends that I met there. Toni Ann waits on you she really take care of your needs. Her personality is one of a kind. She will do anything that you asked her to do. for the last eight years that I have been going there, she have always took care of me and other people She is one of the reasons that I go. Francines and Stephanie are one of a kind. Those ladies will take care of you. They go beyond the call of duty. We just loved our stay! We loved the gesture of hand over heart when staff greet you and I shall try duplicate it in my Accomodation is beautiful and spacious we had a gorgeous bath with separate shower double vanity but the best thing was our sea view. Depending on the time of day the sea changed colour and the view changed. We ate in all 5 restaurants and breakfast restaurant we ate at the one and only urban heat, I have to say we found the quality to be outstanding. These ladies make me and Louis come back for the last 9 years. ❤️ Read less
Image of the Tripadvisor rating Warning - Unsafe (security is useless, management lies to hide patrons domestic abuse)

May 6, 2025 Larry T

The location is beautiful, the food was great however there was one major issue that ruined the trip for us. Safety was a major concern. We checked in on the Monday night and enjoyed a wonderful first day. On the second day a couple moved in and there was constant, repeated verbal abuse which was reported every day, and absolutely nothing… Read more
The location is beautiful, the food was great however there was one major issue that ruined the trip for us. Safety was a major concern. We checked in on the Monday night and enjoyed a wonderful first day. On the second day a couple moved in and there was constant, repeated verbal abuse which was reported every day, and absolutely nothing happened to the guests. On Tuesday, it was a rain day, and from 10am until 11pm there was constant yelling, throwing of items, verbal assaults, as well as verbal assaults on other guests as a result of the activities. There were racial slurs yelled across the resort to other guests, and security was not able to handle the situation. The couple next to us were in their early 40s and he was constantly demeaning and abusing her. Calling her names like ‘b*tch, wh*re, dr*nk’ all while throwing food against the wall we shared and making it impossible for us to enjoy the majority of our stay, when in our room. We started calling immediately, and the guest just bullied the security, and there was absolutely nothing done. At one point I heard security ask if she was ok, and he responded for her. “she’s my wife, and she’s fine. We paid 10K to be here, leave us alone.” While it is wonderful that they paid that amount, I guess our amount paid wasn’t important because security and hotel admin did absolutely nothing to help. At one point, it was 1 am at security was still there. We went down physically, after calling multiple times. We did this for several days. NEVER WAS A POLICE OFFICER CALLED. Now while I appreciate being welcomed by every staff with a ‘welcome home’, it was absolutely abhorrent that the management did nothing about the situation. My home is not run like this. They promised they would compensate for the terrible experience (they didn’t even offer to move us), and we spent hours of our vacation talking with them, giving reports, etc., only for them to pull back on their promise. This resort is not safe. Patrons are allowed to drink with no limit, hurl insults, abuse women and the resort is afraid to call the police because it is between couples. This is aside from being offered c*caine and other hard dr*gs while by the pool. It is the responsibility of the resort to ensure the safety of its guests over everything. When you receive repeated complaints and do nothing at all about it, you are setting the tone that your resort isn’t somewhere adults can enjoy a calm and relaxing vacation. The irony is the staff was great, the food was too and so was the location. The fact that the resort is more afraid of how it would look to have police on site, than protect a battered patron is absolutely embarrassing. We were discussing with our travel agent to come down with a group of 30, but will just look down the island for a hotel chain that cares about the safety of their guests, over those of abusers. Do better Hyatt, this is a terrible look on your brand. Read less
Image of the Tripadvisor rating We just loved it!

May 3, 2025 Firth1401 Swallowfield, United Kingdom

We just loved our stay! There was a hiccup with our booking (travel agents problem) but on arrival dealt with Keneve who was extremely kind and helped sort our issues. We loved the gesture of hand over heart when staff greet you and I shall try duplicate it in my little village in Berkshire! Accomodation is beautiful and spacious we had a gorgeous… Read more
We just loved our stay! There was a hiccup with our booking (travel agents problem) but on arrival dealt with Keneve who was extremely kind and helped sort our issues. We loved the gesture of hand over heart when staff greet you and I shall try duplicate it in my little village in Berkshire! Accomodation is beautiful and spacious we had a gorgeous bath with separate shower double vanity but the best thing was our sea view. Depending on the time of day the sea changed colour and the view changed. We ate in all 7 restaurants and from each breakfast restaurant, I have to say we found the quality to be outstanding. I guess our only downside would be the service in the coffee shop in Zilara, it was surprising as the staff everywhere else were so fantastic and accommodating. We loved the chefs coming out to chat during meal service, it felt very personal. We will definitely be back. We just couldn’t fault it and it’s very rare for me to say that. With my hand on my heart….thank you! Read less
Image of the Tripadvisor rating Excellent experience!

May 3, 2025 132camillee

I usually stay at Excellence or Sandals and I was impressed with what I experienced. I upgraded to the suite and Butler service and for me, that was worth it. I did not have to do a thing. The entire staff was excellent and shout out to my butlers Nikki and Ricky! They made our stay seem special.