A contemporary hideaway, the Hyatt Zilara Rose Hall occupies a prime location, nestled between Jamaica’s famous Blue Mountain ridge and the turquoise waters of the Caribbean. An adults-only retreat offering "Service from the Heart!", the atmosphere is gorgeously laid-back, ensuring plenty of rest and relaxation on the agenda. The private beach is nearly a mile long with swimmable coves to be alone in. All the usual sporting pastimes are on offer including beach volleyball, tennis, and basketball. When the day fades, there are restaurants and bars galore, not just those belonging to the Zilara but to the family friendly sister hotel, the Ziva, as well, offering 14 distinctly different restaurants to choose from. Feast on cuisines from all around the world, including French, Pan-Asian, Italian and Caribbean.
Amenities
Tennis
Bar
Evening Entertainment
Fitness Centre/Gym
Internet Access
Laundry Service
Restaurant
Room Service
Spa
Swimming Pool
Beachfront location
Where is it
Located on the historically famous plantation estate, Rose Hall. Complimentary welcome lounge and airport transfers from Montego Bay. Transfer time from Montego Bay Airport: 15 minutes.
Hotel information
234 rooms and suites. All of which are air-conditioned with private balcony/terrace, satellite TV, telephone, WiFi access, iPod docking station, mini-bar (stocked daily), bathrobe, slippers, designer toiletries, tea/coffee maker, safe, hairdryer, iron and ironing board.
Standard Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.
All Inclusive of: includes all à la carte dining and buffet meals, unlimited premium-brand drinks, wine by the glass and non-alcoholic beverages. 24-hour gourmet room service. All activities and entertainment unless otherwise stated.
Resort View Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.
Ocean View Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.
Oceanfront Rooms with 2 double beds, sleeping maximum 4 adults.
Swim-Up Rooms with direct access to the pool from your colonial-inspired room, with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.
Junior Suites have views of the resort, with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.
Zilara Ocean View Junior Suite with 1 king-size bed, sleeping maximum 3 adults.
Zilara Oceanfront Junior Suite with 1 king-size bed and rollaway bed, sleeping maximum 3 adults.
Zilara Swim-Up Junior Suite with 1 king-size bed and rollaway bed, sleeping maximum 3 adults.
1-Bedroom Ocean View Suite with master bedroom with 1 king-size bed, separate living room and sofa bed, sleeping maximum 4 adults.
Grand Butler Suite with butler service and 1 king-size bed sleeping maximum 3 adults.
Oceanfront Grand Butler Suite with butler service, 1 king-size bed and rollaway bed, sleeping maximum 3 adults.
1-Bedroom Oceanfront Butler Suite with master bedroom with 1 king-size bed, separate living room and sofa bed, sleeping maximum 4 adults.
Please note: for occupancies of 3 adults, bedding configuration will be 1 king-bed and a rollaway bed.
Petit Pariz (dinner only/French cuisine), Urban Heat by FlavorZ (International cuisine, breakfast and dinner), Jamaican RootZ (beachfront dining, open for breakfast, lunch, and dinner), West End Grill (poolside grill, lunch and snack bar), Islandz Bar (swim-up pool bar), Aromaz (coffee and snack bar). Reservations will be required for some of these restaurants. 24-hour in room dining available.
Full access to the following restaurants at Hyatt Ziva Rose Hall: Blue Grill at CalypZo (Seafood grill, open for lunch and dinner), ChoiceZ (buffet restaurant serving breakfast, lunch, and dinner), Di Roza (Italian cuisine, open for dinner), FuZion (modern Asian grill, open for dinner), Barefoot JerkZ (Jamaican BBQ eatery), GrindZ (coffee house), BiteZ (casual cafe serving sweet treats and pastries), Union Jack'Z (English sports bar serving pub food), LagoonZ (swim-up pool bar), StirZ (piano bar), ShakerZ (open-air bar) and Fez (rooftop bar).
Daily activity schedule, and regular evening entertainment including live music and performances/shows. All evening entertainment is located at the family friendly sister hotel Hyatt Ziva.
2-tiered swimming pool and 1 hot tub. Cabanas*. Fitness centre (24-hours) with daily classes including beachfront yoga, aqua spin, and boot camp cardio. Zerenity Spa* with electric hydro-therapy circuit and beachside treatment cabanas. Non-motorised water sports including wind surfing, kayaking, Hobie Cat sailing, and snorkelling. Tennis, beach volleyball, water basketball, aerobics and poolside games. Access to an additional 2 family friendly swimming pools at the Hyatt Ziva. Golf nearby*.
Complimentary WiFi access. Laundry/dry-cleaning service*. 24-hour reception. 24-hour room service. Gift shop. Beach Butlers and Concierge Service. Car rental* (available at Hyatt Ziva Rose Hall). Beauty Salon*. Complimentary parking.
* Denotes local charge.
Please note: guests staying at the Hyatt Zilara have full use of the facilities located in the Hyatt Ziva all of which are open to families with children.
Based on 8102 reviews
Rating summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Traveller rating
Excellent (5515)
Very good (1416)
Average (621)
Poor (286)
Terrible (265)
Sucks dealing with Zilara so called Concierge desk
Jul 10, 2025Meander689897
The worst Concierge Desk at Hyatt Zilara Adult side ever. Let’s start w the Discover card snafu on Hotels part. I ordered Door Decor w ballon’s for my daughter’s bachelorette party. Took 4 days to get it done over the phone and emails Tanese Lawrence promised to take a picture of the completed project when completed. Never happened. They botched…
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The worst Concierge Desk at Hyatt Zilara Adult side ever. Let’s start w the Discover card snafu on Hotels part. I ordered Door Decor w ballon’s for my daughter’s bachelorette party. Took 4 days to get it done over the phone and emails Tanese Lawrence promised to take a picture of the completed project when completed. Never happened. They botched the decor order and when I tried to correct it , they went ahead anyway. I complained to manager Kerian Davis told her white only ballon’s and could they make a correction. She insisted they refund my money but I didn’t request a refund just a correction. Nope she refunded my money and had the door decor removed frm my daughter’s room. So unprofessional rude and Petty. Kerian Davis does not have the common sense for a management position imo. Staff is short handed and I’m sure could have been more productive doing anything more important. Rated F for failure
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Wonderful Stay
Jul 7, 2025Teresa Ann B
From the moment we arrived at the resort, we knew we were in for something special. The warm Jamaican welcome, complete with refreshing drinks and friendly smiles, instantly set the tone for what turned out to be one of the best vacations we've ever had. The bed was incredibly comfortable, the mini bar was always stocked, and housekeeping was…
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From the moment we arrived at the resort, we knew we were in for something special. The warm Jamaican welcome, complete with refreshing drinks and friendly smiles, instantly set the tone for what turned out to be one of the best vacations we've ever had. The bed was incredibly comfortable, the mini bar was always stocked, and housekeeping was prompt and courteous. We especially loved the balcony where we spent every morning sipping coffee and soaking in the sunshine.
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The best hotel experience in Jamaica!
Jul 7, 2025R26YTcindyb
The best kept secret in Montego Bay. This hotel has it all. You will mot be disappointed. I brought over 100 people to this resort for my wedding last December. My family, friends and coworkers are still raving over their wonderful experience at this resort!
Not Adults Only
Jul 6, 2025Suzanne S
I first visited this resort with my adult daughter in 2018 and had the most amazing holiday. As soon as we came back I told my husband I’d like me and him to go back asap as it was so good. Sadly with Covid and other family celebrations we couldn’t get back there until June 2025. Unfortunately this was the worst holiday we’d ever had.
We booked…
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I first visited this resort with my adult daughter in 2018 and had the most amazing holiday. As soon as we came back I told my husband I’d like me and him to go back asap as it was so good. Sadly with Covid and other family celebrations we couldn’t get back there until June 2025. Unfortunately this was the worst holiday we’d ever had.
We booked the Zilara side, adults only. We were given room 1305 which in our opinion was the family side, not adults. The lounge/piano bar was 20 feet from you room and most nights we could hear screaming children up until midnight on a kareoke. There was children running up and down our corridor screaming dad and night. We’ve nothing against kids, but when you work all year and pay over £6.5k for an adults only holiday you do not want that. We were there for 2 weeks, I went to the front desk twice and begged them to move us but they wanted another £1k off me. We spent a lot of time around to pool and met many other guests and many of them told us they had had a free up grade but we couldn’t even get moved to a quieter room. We used the gym most mornings and on one of you our last days there was even small children in the gym. We are so upset as we were so looking forward to this break.
I think guests should also be monitored how much they drink. We witnessed 2 people been wheeled away from the beach in wheel chairs to taken to a medical room as they had drank so much.
The food was okay. No where near as good as the last time I visited. The staff were the friendliest in choices but the food was always luke warm or even cold. You cold her hot food if you stood in a queue for 10 minutes and catch the chef cook meat, it them you can’t sit with you family for most of the dining experience of they are having something else.
Housekeeping was done so late in the afternoon so it clashed several times with us coming back to the room to get ready to go to dinner. We were also opposite the service room so we heard the house keeping staff constantly moaning about their work load.
There were a few members of staff we met who were lovey and helpful. Dunesha was amazing. She made our day when we visited Choices. It’s not her fault the food isn’t hot. Her and her team was always very smily and kind. Also Ricardo, Tashae and Diamond from Choices went out there way to look after us. Mervette the bar supervisor was really lovely we had some really interesting chats with her, and of course Toni Ann at the beach buffet bar was lovely. I remembered her from my previous visit.
I’m sorry Hyatt Zilara you really let us down. I agree with what may people have said, you seem to prioritise American visitors who are there for few days over people from the UK who come for a 2 week vacation.
I will not be visiting again or recommending any friends to visit. I recommend you sort out that adults only room which is not adults only.
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Awesome resort
Jul 5, 2025M P
Patricia is a great housekeeper. ToniAnn D was very attentive on the beach. Donjay at Islandz makes great drinks. Would definitely visit again
Sucks dealing with Zilara so called Concierge desk
