Jewel Grande Montego Bay

This place is simply breathtaking. It had all the amenities anyone could ever ask for in a vacation spot. I had absolutely zero issues with this wonderful place that I was extremely sad I couldn't stay more than a week. I met so many amazing workers. In fact I want to put a shout out to the two girls that done activities they were so much fun! But honestly, what made the trip unforgettable was the server named Marvin. He literally made everyone feel welcomed and made the stay absolutely marvelous. His smiles, his hard work, and his jokes were out of this world. He was there everyday I was except one and I could definitely tell when he was not there. The atmosphere wasn't the same without him. His work ethic is Definitely one to take notice. He made sure all the dirty dishes were picked up in a timely manner and never stopped to make sure everyone had what they needed or wanted. Y'all need more like him lol! Read less

We had a wonderful stay at the Grand in Montego Bay, and one of the real highlights for us was Calvin, the chef at breakfast. He went out of his way each morning to make our son Jack – and the other children too – feel welcome and special. Calvin always had a smile, took the time to chat, and made sure they had exactly the food they liked. His warmth and friendliness made such a difference to our mornings and became a lovely part of our holiday. Thank you, Calvin, for helping make our stay so memorable! Read less

We stayed in a one-bedroom oceanfront suite in Sabal Palm, and it was absolutely incredible! The suite was spacious — with two large bathrooms, a full kitchen, a comfortable living room, two TVs, and a balcony overlooking the ocean. It truly felt like our own private apartment for the weekend. The buffet for breakfast and lunch was excellent, with plenty of delicious options, and the service was consistently great throughout our stay. Our favorite drinks were definitely from the main pool bar and at the hibachi pier — both spots were fun and had great vibes. The Italian restaurant was also really good! There’s so much to explore on the property, and they offer a variety of activities during the day and at night — you could easily spend your entire trip here without ever needing to leave. The beach was beautiful and spacious, with warm, clear water. There was a bit of seaweed in some areas, but it didn’t bother us at all since there was plenty of open space and it never felt crowded. The grande spa was amazing! Nicest spa I have ever been to! You definitely get the royal treatment! It is calm and serene, I highly recommended the Himalayan salt massage! A special shoutout to Allan, who took such great care of us on the beach! He was always smiling, upbeat, and made us feel like family. His positive energy and kindness truly made our experience unforgettable. Read less

My husband and I were disappointed with our recent stay at Jewel Grande Montego Bay. For a property that promotes itself as a five-star hotel, we certainly did not receive five-star treatment from management or supervisory staff. To make matters worse, we brought over 100 guests to your property, as we hosted our wedding next door at the Rose Hall Beach Club. Given that level of business, we expected to be treated with care and professionalism. Unfortunately, that was far from the case. At the start of the booking process, our sales representative Tamina was courteous and responsive. However, as time went on, her professionalism declined significantly. It often took weeks and multiple calls to get a response to even simple inquiries. Wedding planning is stressful enough, but her delays and lack of communication only added to that stress. A major issue arose when we attempted to add a minor to a room. Despite our signed group contract clearly stating that children stay free, we were told we would be charged. I sent a copy of our agreement to Claudia, a supervisor, who said she would contact Tamina and follow up. We never received any resolution. Our interaction with Claudia was curt and dismissive, and we were not treated with respect or value. This matter remains unresolved despite repeated follow-ups since October 2nd. Several of our guests were also unhappy with their accommodations. Rooms in Building B had unpleasant odors, visible mold, and debris from ongoing renovations. When guests requested to move to another building, they were simply relocated within the same one, leaving the issues unresolved. Our guests endured the situation out of loyalty to us, but many stated they would not return. Our disappointment continued at the Pierside Restaurant. After returning from an excursion one evening, I arrived wearing a dark cover-up over a dark swimsuit. Since it’s a beachside restaurant that closes at 9:30 p.m., we went straight there for dinner. Despite my modest attire, a supervisor refused to seat me, insisting “rules are rules” in a dismissive tone. My husband had to run to our room on the 11th floor to get me a T-shirt before I could be seated. Once seated, we saw a large cockroach running across the restaurant floor. A guest even joked, “You weren’t allowed in with a cover-up, but roaches can roam freely here.” This was both ironic and unacceptable, especially for a five-star property. I have photo and video evidence of the incident. Additionally, the service at Pierside was extremely slow. While front-line employees generally demonstrated warmth and professionalism, management and supervisory staff fell short. However, several employees deserve special recognition: • Butlers Shanika and Vinroy were exceptional attentive, courteous, and proactive throughout our stay. • Nickesha and Teresa consistently greeted us and our guests by name, checked on our well-being, and went above and beyond to ensure we were happy. These individuals truly exemplify hospitality and should be recognized for their service they were the highlight of an otherwise disappointing experience. Other issues also deserve attention: • Security gate and front desk coordination were poor. Several guests had difficulty checking in because their names were “not on the list,” and security often couldn’t reach the main office. • The complimentary rooms included in our group contract remains unresolved. During the wedding week, Tamina assured us we could finalize details afterward, but when we followed up, she said it was “too late.” We requested escalation on October 9th, and she claimed to contact her supervisor, yet we’ve received no response. • On our wedding night, our room was supposed to be decorated with champagne as promised by Tamina. This never happened, and despite our butlers raising it to supervisors, no one followed up or apologized. Overall, this experience was far below what we expected as paying guests and as a wedding couple who brought significant business to your property. We left feeling undervalued, disrespected, and embarrassed by how we and our guests were treated. Unfortunately, based on this experience, we would not consider returning to Jewel Grande Montego Bay or recommending it for future events. We are still awaiting follow-up emails from Tamina and management regarding our complimentary room. Read less

In a world where many faces aren't friendly, come to the Jewel Grand for service filled with gratitude! I found it quick to unwind here. I enjoyed breakfast at the Orchid Buffet, but the highlight of the hotel is truly the staff. A few people to mention who showed so much kindness were Mrs. Venessar & Mrs. Teressa and there’s so many others, but I didn’t have a chance to get their names yet, but I’ll be filling you in the details of our trip! They treated families with children like their loving own! While the hotel itself is beautiful, the people who staff it make it shine even brighter. With clean rooms, excellent service, and genuine care for guests, this place allows anyone to enjoy a relaxing getaway. I’ve seen honeymooners celebrating, families with children having fun, and most importantly, you can relax one of the most beautiful properties with your own loved ones. Seriously, book your stay—you won’t be disappointed. Sorry for the vivid detail, I’m preparing for the last step of my doctoral degree. Read less