Jewel Grande Montego Bay

Montego Bay, Jamaica

Star rating

Oceanfront Junior Suite King
Oceanfront Junior Suite Bathroom
Oceanfront Junior Suite Double
Oceanfront Suites
Pierside
One Bedroom Suite
One Bedroom Suite
Moonstone
Sentry Tower lobby bar
Pelican Grill
Rum Runner pool bar
1 Bedroom Grande Luxe Suite
One Bedroom Grande Luxe Oceanfront Suite
Orchids
Teen Club
One bedroom Oceanfront Suite
Le Bouchon wine cellar
3 bedroom Penthouse Suite
3 Bedroom Penthouse Suite
Waves
Le bouchon
Crickets
Sugar Cane
Splash Pad
Lobby bar
Kids club
Spa
Spa
A video preview image
Oceanfront Junior Suite King
Oceanfront Junior Suite Bathroom
Oceanfront Junior Suite Double
Oceanfront Suites
Pierside
One Bedroom Suite
One Bedroom Suite
Moonstone
Sentry Tower lobby bar
Pelican Grill
Rum Runner pool bar
1 Bedroom Grande Luxe Suite
One Bedroom Grande Luxe Oceanfront Suite
Orchids
Teen Club
One bedroom Oceanfront Suite
Le Bouchon wine cellar
3 bedroom Penthouse Suite
3 Bedroom Penthouse Suite
Waves
Le bouchon
Crickets
Sugar Cane
Splash Pad
Lobby bar
Kids club
Spa
Spa

The hotel

If you're looking for a tranquil slice of Jamaican paradise within an idyllic private cove, the Jewel Grande is for you - the ultimate in luxurious comfort. Sparkling pools and calm shores await you, complete with thoughtful concierge service to ensure full relaxation and ease. Plus, eight all inclusive restaurants (as well as a variety of cafes and bars) are sure to keep mouths watering and cravings satisfied. The whole family is catered for here, with kids clubs and teen lounges that are perfectly equipped to entertain, non-motorised water sports, and a tempting world-class spa. Montego Bay’s best amenities and attractions are also all within easy reach – that’s if you can bring yourself to leave this stunning resort.

Amenities

  • Kids Club
  • Teen Club
  • Anniversary and special occasions
  • Honeymoon
  • Bar
  • Evening Entertainment
  • Fitness Centre/Gym
  • Internet Access
  • Restaurant
  • Room Service
  • Spa
  • Swimming Pool

Where is it

This hotel has a prime beachfront location, within its own private cove in Montego Bay. Transfer time from Sangster International Airport: 15 minutes.

Hotel information

217 apartment-style suites, all of which include a private balcony with ocean views, air-conditioning, WiFi, coffee maker, mini-bar (restocked daily with water, soda, juices and beer), luxury bath products, flat-screen TV, Bluetooth speaker, iron and ironing board, and safe. 

Oceanfront Junior suites have 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

All inclusive of: unlimited access to all restaurants, eateries and bars, including unlimited premium spirits, popular beers and wines, plus complimentary 24-hour room service (hours and days of operation may vary). All activities and entertainment unless otherwise stated. 

Oceanfront Premium Junior Suites are situated on upper-levels, with a large sitting area and 1 king-size bed or 2 double beds, sleeping maximum 4 adults. 

One Bedroom Romance Ocean View Suites have a separate living and dining area, fully equipped kitchen, en-suite washer/dryer and an open tub in the bedroom. The luxuriously appointed master bedroom features 1 king-size bed, sleeping maximum 2 adults. 

One Bedroom Resort View Suites include an expansive balcony, elegant decor, separate sitting area with sleeper sofa, and a spacious bedroom with 1 king-size bed, sleeping maximum 3 adults. 

One Bedroom Oceanfront Suites feature a separate living and dining area with sofa bed, fully equipped kitchen, en-suite washer/dryer, and direct sweeping views of the Caribbean Sea from the balcony. The luxuriously appointed master bedroom features 1 king-size bed, sleeping maximum 3 adults. 

One Bedroom Grande Luxe Oceanfront suites are spacious and luxurious, and are the largest one-bedroom suites, with a separate living and dining area with a twin pull out sofa bed, fully-equipped kitchen, en-suite washer/dryer, and panoramic views of the Caribbean Sea from a prime oceanfront location. The master bedroom features 1 king-size bed, sleeping maximum 4 adults. 

Two Bedroom Resort View Butler Suites provide extra space, with 2 bedrooms and 2 and a half bathrooms, separating living and dining area with sofa bed, fully-equipped kitchen, and balcony with views of the resort. Butler service is included. The master bedroom features 1 king-size bed and the second bedroom has 1 queen-size bed, sleeping maximum 5 adults.

Two Bedroom Oceanview Butler Suites are as above, with views of the Caribbean sea from the balcony. 

Two Bedroom Oceanfront Butler Suites are as above, with prime oceanfront location and views. 

Three Bedroom Oceanfront Butler Suites are lavishly appointed, with terraces overlooking the Caribbean Sea. Butlers can cater to your needs from the fully equipped kitchen, which has an en suite washer/dryer, and the living room features a sofa bed. The master suite features 1 king-size bed, and there is 1 queen-size bed each in bedrooms 2 and 3, sleeping maximum 7 adults. 

Three Bedroom Penthouse Butler Suites feature luxury linens, fine kitchen appliances and dramatic ocean views from the top floor. There is a fully equipped kitchen, with butler service available. Each bedroom has a full bath, and there is a half bath in the parlour for guests. The master bedroom features 1 king-sized bed, and there is 1 queen-size bed each in bedrooms 2 and 3, plus a sofa bed in the living area, sleeping maximum 7 adults. 

The Three Bedroom Grand Luxe Penthouse Suite is an extra spacious penthouse suite, offering ultimate luxury with pristine views of the Caribbean Sea, which can be enjoyed from the private wraparound balcony, complete with hot tub. Three elegant bathrooms with granite countertops and premier bath products, fully-equipped kitchen with Butler service available. The master bedroom features 1 king-size bed, with 1 queen-size bed in both bedrooms 2 and 3, and a sofa bed in the living area, sleeping maximum 7 adults.  

8 restaurants; Jam-Mex Restaurant (authentic Jamaican and Mexican cuisine, open for dinner), Crickets Grill (casual eatery serving Jamaican cuisine, open for lunch), Orchids (gourmet buffet, open for breakfast, lunch and dinner), Moonstone Restaurant (Italian cuisine, open for dinner), The Fiery Pelican Outdoor Grill (casual eatery, serves burgers, Jamaican patties, nachos, and other snacks and drinks during the day), Le Bouchon (steakhouse, open for dinner), Pierside Restaurant (authentic Asian fusion and Teppanyaki style dining, open for dinner), Waves (international cuisine, open for dinner). 3 bars; The Lobby Bar (popular beers, fine wines, cocktails, alongside tapas and small plates), Morgans Bar (extensive wine, spirits, and cocktails), Rum Runner Bar (swim-up bar). 3 cafes; Ortanique (cafe and juice bar), Silver Cage (fit food, smart coffee, raw juice), The Sugar Cane Coffee and Ice-Cream (gourmet coffee, decadent ice-cream, pastries). 

Daily and nightly entertainment.

Beach and pool concierge service. Two outdoor pools and whirlpools. Grande full-service spa* with 14 treatment rooms, Himalayan salt lounge, fitness centre, steam and spa. Fitness centre, featuring LifeFitness® equipment (including treadmills, ellipticals and free weights). Private trainers available*. Yoga and fitness classes*. Private beachfront cabanas*. Non-motorised water sports including kayaking, stand up paddle boarding, sailing, and windsurfing. Kids club and teen lounge, with fun age-specific activities. Golf nearby*.

Complimentary resort-wide WiFi. Beach and pool concierge service. 24-hour room service. Butler service for guests in two-bedroom and above suites. Gift shop. 

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1920)
  • Very good (378)
  • Average (153)
  • Poor (41)
  • Terrible (74)
Image of the Tripadvisor rating 10th Anniversary

May 26, 2025 FreeSpiritNYC New York

I chose this hotel given touted family-friendly amenities. We arrived around 8AM and of course our rooms weren’t ready, but we were able to enjoy facilities. The staff were very accommodating and friendly. The kids enjoyed the pool and their unlimited supply of snacks, I.e. ice cream. The next day was my daughter’s 10th birthday so I wanted to… Read more
I chose this hotel given touted family-friendly amenities. We arrived around 8AM and of course our rooms weren’t ready, but we were able to enjoy facilities. The staff were very accommodating and friendly. The kids enjoyed the pool and their unlimited supply of snacks, I.e. ice cream. The next day was my daughter’s 10th birthday so I wanted to arrange a restaurant for her birthday dinner as well as our excursion to Dunns River Falls. I reserved hibachi. All excursions were booked through JetBlue (see my review on that separately). Anyway, we weren’t able to eat at the Italian restaurant that night as it was full so we ended up at hibachi - Pierside. I arrived a few minutes later and my party was already seated, literally Oceanside, it was beautiful. Our chef came and performed his act while he cooked - chicken, beef or salmon options with rice. I had to request noodles because it wasn’t an option. The salmon was prepared last. After it was served the cook left and we continued to enjoy our meals. As my sister chewed a piece of her salmon she said: oh, what’s this? She proceeded to pull a jagged glass shard from her mouth - it was about an inch in length. She was mortified. My other sister took it from her, equally appalled, and called the server over. She showed the shard to the server who took it and showed her manager. A few minutes later the manager came over to apologize profusely. Luckily for my sister the shard was in a horizontal not vertical position when she ingested it. We left the restaurant. After returning to our room we received a call from the night hotel manger again apologizing for the incident; her only rationale was that the fish might have ingested the shard prior to its demise. We received apologies all around. I’m not sure how they could avoid this ever recurring, but diligence is always required when dealing with food. The lobby bathroom in building C has a leak from the ceiling and they’re using a plant to collect the water. Apart from this the staff are lovely and the location is picturesque. Despite this I wouldn’t revisit. Read less
Image of the Tripadvisor rating Beautiful view, big rooms, fun atmosphere, good food and service

May 25, 2025 Nicole A

I give it a 4 because night one we were put in a room with no shower. We were able to move night two. There are a lot of weddings but they cut the music off at 10. Habachi Karaoke was hot but our chef was a blast. A big shout out to the pool entertainment. Nicki, M&M and Whitney made pool days so much fun!
Image of the Tripadvisor rating Not what it used to be!!

May 25, 2025 EveSJ20 Buffalo, New York

This was my second stay at the Jewel grande and my last . The resort is beautiful but has seen better days. The rooms were extremely outdated and smelled. Upon arrival, I was assigned a room with a broken patio door, which caused the air conditioner to not work properly. Due to the condensation the ceiling leaked making the floor wet. I contacted… Read more
This was my second stay at the Jewel grande and my last . The resort is beautiful but has seen better days. The rooms were extremely outdated and smelled. Upon arrival, I was assigned a room with a broken patio door, which caused the air conditioner to not work properly. Due to the condensation the ceiling leaked making the floor wet. I contacted the front desk and was given a new room the next day. I requested to speak with a manager, but no one was available. The day and evening entertainment was terrible!! By 9 pm there’s nothing to do on the resort, they have a small night club on the premises, which was smaller than my room. The food was decent but options are limited. The buffet is not open for dinner. I would give this resort negative stars. We won't go back, but it's a shame because if it was managed properly this could be a great place. During checkout I was offered $100 as compensation, what a joke! I stayed at Princess Mangrove in January and it was lovely. Jamaica has amazing resorts but this isn’t one of them. Beware!! Read less
Image of the Tripadvisor rating Disappointed and Misled

May 20, 2025 California Mom L

I stayed at Jewel Grande Montego Bay at the end of March 2025, in a 1-bedroom oceanfront suite, booked specifically because it advertised a fully equipped kitchen. Unfortunately, this trip was deeply disappointing and filled with issues that not only impacted the quality of our stay but also left me feeling stressed and misled. The most… Read more
I stayed at Jewel Grande Montego Bay at the end of March 2025, in a 1-bedroom oceanfront suite, booked specifically because it advertised a fully equipped kitchen. Unfortunately, this trip was deeply disappointing and filled with issues that not only impacted the quality of our stay but also left me feeling stressed and misled. The most frustrating part of the stay was the kitchen — which was completely unusable due to a total lack of basic supplies. Despite making eight separate requests to multiple staff members, we received only two plates, two bowls, and two sets of silverware — and those were delivered by room service, not housekeeping. No pots, pans, utensils, or kitchen essentials were ever provided. At one point I had to source dishes from the buffet just to eat — something that was frankly embarrassing and unacceptable. I spoke with staff member Shelly on our second day, who said items would arrive in 20 minutes — we waited an hour before we had to leave and when we returned later in the afternoon nothing ever came. I followed up with the front desk and emailed the concierge — still nothing. I requested to speak with a manager, but no one ever followed up with me. When I brought this up at checkout, the response was a casual “sorry” — still, no manager was offered. If I had known the kitchen would be unusable, I would have absolutely booked another resort. I brought food with me and was unable to use it — wasting money and the experience I had planned for. Additional issues included: • Room was dirty upon arrival. Even after I pointed it out to housekeeping, dirt and debris remained on the floors. • The refrigerator was broken and only replaced after two reports to the front desk. • The sofa was damaged and uncomfortable. • We requested extra blankets and never received them. • Room service is $10 per order — for the exact same food served at the buffet, except it arrives cold. • Only two hot tubs on-site — one was lukewarm, and the other was being treated 4 of our 6 nights. We were only able to use it once. • Food shortages were common. One day, while renting a cabana, we were told only one menu item was available — despite their typical full menu. • The air conditioning did not function properly. Adjusting the thermostat had no noticeable effect. This was a birthday trip, and I travel annually for the occasion. Sadly, this was the worst birthday trip I’ve had in years. I spent more time chasing down amenities than relaxing. The resort failed to deliver on what was promised — particularly the kitchen, which was a deciding factor in my booking. I am writing this review not out of anger, but in hopes that management will take responsibility and offer appropriate compensation for the amenities that were never delivered and the stress this caused. I also want to warn future guests: if you are booking this resort based on advertised amenities, please double check their availability and reliability, because in our experience, they were not honored. Read less
Image of the Tripadvisor rating Top Notch Views & Staff

May 20, 2025 TravelPrincess14 Atlanta, Georgia

Absolutely great stay. The views from our room were unmatched. What sets Jewel Grande apart is the staff. From the front desk, beach staff to entertainment & servers…just everyone around is friendly & wants you to feel welcomed & like family. This is also what sets Jamaica apart…One Love vibes. The entertainment each night was very good. By 10pm… Read more
Absolutely great stay. The views from our room were unmatched. What sets Jewel Grande apart is the staff. From the front desk, beach staff to entertainment & servers…just everyone around is friendly & wants you to feel welcomed & like family. This is also what sets Jamaica apart…One Love vibes. The entertainment each night was very good. By 10pm the resort was “quiet” but the clubhouse bar is still active & there is a nightclub. We had too many daily activities to go to the club but will be sure to check it out next stay. There is also a spa which we heard is very nice. After Every restaurant we ate at we enjoyed our meals. Breakfast buffet was our favorite lots of variety. The lunch at Crickets was runner up. Moonstone outdoor Italian dining was good but the wait was a little longer to get food. The drinks are very good unlike many other all inclusive resorts that waters down their drinks. Jerk Hut is always a favorite in Jamaica. Reggae street party night & bbq should not be missed! Location is only 15 minutes or so from MBJ airport. We will definitely return again & again!! Read less