Moon Palace The Grand Cancun

Cancun, Mexico

Star rating

The hotel

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    This is no minimalist hideaway – Moon Palace The Grand Cancun is an unashamed ‘maximalist’ mega-hotel packing in its own bowling alley, nightclub, and even a water park complete with lazy river, wave pool, and super-soaker slides. The children’s play zone features a neon mini golf course, bumper cars, a mirror maze, and a 3 floor labyrinth - keeping them entertained for hours! And they’ve gone gloriously over-the-top with their all-inclusive dine and drink package too, with top-shelf drinks and all restaurants included, covering fine French dining, flavourful Mexican favourites, tempting tapas, among the global menus of this luxury 5-star palace.

    Amenities

    • Bicycle Rental
    • Families
    • Bar
    • Evening Entertainment
    • Fitness Centre/Gym
    • Internet Access
    • Night Club
    • Restaurant
    • Room Service
    • Spa
    • Swimming Pool

    Where is it

    Located on Cancun's south shore. Transfer time from airport: 10 minutes.

    Hotel information

    1,304 rooms and suites. All with a furnished balcony, air-conditioning, smart TV with streaming via Google Chromcast, complimentary WiFi, Lavazza® coffee maker, mini-bar (restocked daily) with liquor dispenser and bottle of wine upon arrival, safe, iron and ironing board, pillow and aromatherapy menus, exclusive beach bag and double whirlpool tubs. The bathrooms feature a double sink vanity, private bath and shower with CHI® bath amenities, Natura Bisse soap, bathrobes, slippers, and CHI® hairdryer and straighteners. Grand Deluxe Garden View Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

    All Inclusive of: all meals and snacks, 24-hour room service, stocked mini-bar, in-room drinks cabinet, WiFi access, plus a range of domestic and imported beverages including sparkling wine. All activities, entertainment, land sports, and non-motorised water sports, including the business centres.

    Grand Honeymoon Suites feature additional romantic welcome amenities (subject to availability), with 1 king-size bed, sleeping maximum 2 adults. Early check-in/late check-out subject to availability.

    Grand Swim-Up Suites offer direct pool access, with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

    Grand Family Suites offer one room with a king-size bed and a connecting room with 2 double beds. The kids' room includes an Xbox 360 plus a selection of Xbox games (on request), L’Oreal kids bath amenities, kid-size slippers and robes, and a mini-bar stocked with sweet treats. Family Suites sleep maximum 6 people.

    Grand Governor Suites feature a spacious living and dining room, with seating for eight people, dressing room with private shower, and 1 king-size bed, sleeping maximum 2 people.

    Grand Presidential Suites consist of two adjoining rooms with private baths with showers (one room has the double whirlpool), a dining and bar area plus a living room area. The master bedroom has 1 king-size bed and the second bedroom has 2 double beds, sleeping maximum 6 adults.

    • Resort Credit: Receive up to $500 resort credit per room per stay for travel before 23 Dec'26 when staying a minimum of 4 nights, book by 31 Dec ’25. Any applicable offers have been calculated into the prices shown. Offers may not be combinable. Blackout dates apply. Terms and conditions apply. 

    Casa Mia (signature Mexican restaurant, open for dinner). Le Chateau (adults-only French restaurant, open for dinner). The Grill (international lunch buffet, and authentic Argentinian cuisine for dinner). Cusco (Peruvian cuisine, open for buffet breakfast and lunch, plus a la carte dinner). Caribeno (seafood restaurant with ocean views, open for buffet breakfast, and a la carte lunch and dinner). Habibi (Middle-eastern dining experience, with 'mezze' style dining, open for breakfast, lunch and dinner). Circus (restaurant designed 100% for kids, with entertainment and child-friendly dishes). The Grill (Argentinian barbecue open for lunch and dinner), The Grand Buffet (international buffet, open for breakfast, lunch and dinner). La Cantina (traditional Mexican eatery, open for buffet breakfast and a la carte dinner). Jade (innovative Japanese restaurant, open for dinner). JC Steakhouse (open for dinner). Tavola (Italian fare, open for lunch and dinner). Plus a range of cafes and snack options. 13 bars including swim-up bars, beach bars, a karaoke bar, and lobby bar. Access to additional restaurants and bars at Moon Palace Cancun, next door.

    Nightly shows for all ages. Unique Day Club (adult-only pool bar) and Unique Night Club* (ages 18+ only, Monday, Wednesday and Friday). Karaoke Bar.

    9 swimming pools. Water adventure park with a wave pool, kids splash zone, lazy river and water slides. Awe Spa* with hot and cold plunge pools, steam room and sauna. Fitness centre. Yoga and pilates classes. Bowling alley*. The Dreamery for ages 4-12 year, a new concept designed for kids full of surprises, games, activities and amenities. The Playroom for ages 4-17 years, where kids can enjoy face painting, video game area, mini movie theatre, bumper cars, neon mini golf, 3-floor soft play, sky trail, laser maze, interactive sports and more. Bounce zone. Wired Lounge, a gaming hub suitable for everyone, with arcade and console video games served with sweet and savoury snacks. Non-motorised water sports inlcuding kayaking, paddle boarding, and sailing. Jack Nicklaus Signature Golf Course nearby*. Moon Palace golf academy*. Access to additional amenities and activities at Moon Palace Cancun, next door.

    Complimentary WiFi access. Pool concierge. 24-hour room service.

    Guests staying in the Mexican state Quintana Roo are required to pay a travel tax of $11 per adult (over 15 years old). The payment can be made prior to travel, upon arrival or during your stay, as the tax will be imposed upon departure. There is also an additional Environmental Sanitation Tax of $4.25 USD per room, per night that will be added to your hotel bill (payable locally, subject to change).

    * Denotes local charge. 

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    Rating summary

    • Sleep Quality Image of the Tripadvisor rating
    • Location Image of the Tripadvisor rating
    • Rooms Image of the Tripadvisor rating
    • Service Image of the Tripadvisor rating
    • Value Image of the Tripadvisor rating
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    Traveller rating

    • Excellent (11914)
    • Very good (829)
    • Average (424)
    • Poor (244)
    • Terrible (445)
    Image of the Tripadvisor rating Pope is the goat

    Jul 29, 2025 Jayden B

    Most fun week I have ever had. They got sports tournaments and teen activities and my man pope ran them like crazy funniest and most fun dude to be around himself alone makes the trip awesome.
    Image of the Tripadvisor rating Pope Entertainment

    Jul 29, 2025 Goat M

    My guy Pope and the entertainment made my experience at Moon Palace unforgettable. I really love how he was always willing to include everyone and make sure each and every person was having a blast. Shoutout to my guy!!
    Image of the Tripadvisor rating Great Time

    Jul 29, 2025 Im C

    Had a great time at Moon Grand Cancun as a Diamond Member especially at the teen events especially one of workers Pope or Jorge was by far the best one and the one with the most energy Pope Entertainment.
    Image of the Tripadvisor rating Jorge (POPE) is an amazing staff member.

    Jul 29, 2025 Tj W

    Moon palace is an amazing resort with lots of fun activities and things to do. However without the entertainment crew specifically Jorge (POPE), my vacation would not be nowhere near as fun. He was an amazing entertainer and was dedicated to putting maximum effort in making sure every teen enjoyed their stay and made friends. Thank you Pope!
    Image of the Tripadvisor rating Amazing customer service!

    Jul 29, 2025 Julie B

    We stayed at Moon Palace The Grand Cancun for 8 days- All of the employees were AMAZING and very friendly. There was not a single unprofessional or unpleasant interaction with any employee. There were a few stand out names that all of our family remembered. Specifically, Ronaldo at the Cusco buffet was exceptional! He was very attentive and… Read more
    We stayed at Moon Palace The Grand Cancun for 8 days- All of the employees were AMAZING and very friendly. There was not a single unprofessional or unpleasant interaction with any employee. There were a few stand out names that all of our family remembered. Specifically, Ronaldo at the Cusco buffet was exceptional! He was very attentive and remembered us even when passing by throughout the resort. Diego, Emilio, and Javier from the swim up bar at the family pool (next to Cusco Buffet) were so great with the kids! So friendly and also made amazing adult drinks! Diego's special apple margarita is a must try! Isela from the Olympic pool went out of her way multiple days to make sure we had everything we needed and wanted! She was so sweet and attentive! We even moved all of our belongings to be seated in her area the next day. Read less