Pineapple Beach Club

My wife and I recently spent a week at PBC and overall, it was good. We stayed in the Terrace area & had no problem with it. Our routine was to spend the day around the beach area & work our way back to the quiet pool later in the day. We knew in advance the room would be dated, fridges wouldn't be stocked and the room wouldn't be cleaned daily. We're low maintenance so no big deal. We knew in advance that the beer was a local brew and there wasn't any top shelf liquor. That was a bigger deal than I thought it would be as we didn't like the beer after 2 of them and really missed a nice cocktail here and there. Wine was standard AI wine. The beach was nicer than I imagined which was a bonus. I ended up having a foot massage by a local fella and was very disappointed with that. Being a weekend warrior marathon runner, I'm familiar with treatments & thought I would give this guy a try. I paid for the half hour treatment that was supposed to be the quiet one and without him speaking. He would shut up and I tried!! He kept on giving me his thoughts (mostly like Dr Oz myths) on how to improve my health. I kept on telling him I wanted certain things done but he kept on doing what he wanted to do as well. I hear a lot of people really like this guy and heard from some that 'he's so smart', but I disagree and it was a lousy treatment. The other guy on the beach was, I believe, Marvin who sells excursions. 3 days in a row he walked by and asked if my daughter and I wanted to book a trip. I was with my wife. The first day it was kinda cute but goofy, the second day it had gotten stale and a bit annoying but the third day it was rude. Why do they let this goof on the property? Not sure how far back from the shore he can go but I was in the first row in front of the beach rooms when he walked up to us sitting in loungers. The food was meh and on the lower end of my expectations. Chef Pietro's Italian restaurant was really noisy and hot - plus the fish was way overcooked. Couldn't wait to get out of there. Pineapple Grill was decent and we enjoyed that. The buffet by AI standards was not very good. Was really grossed out by the birds that fly around the tables. It's open air and the birds have easy access, but I've been to many, many other resorts that take some measure to deter the birds from coming in. I saw them poop on chairs, tables and also steal food off of plates. I'm not a clean freak but that was gross & I can't believe it's not a common complaint. The burger shack by the pool was just ok as expected. We do a lot of homemade BBQ and thought the Outhouse was just ok too - great view. We did the White Party on the lawn and it was just the buffet food. They had a guy playing sax and it was way too loud - we couldn't talk over it and we weren't even that close to the speaker. It wasn't well lit either, so tough to see what was on the plate. Lots of mosquitos too. The evening entertainment is poor. We aren't partiers but were very surprised how bad it was. Not to mention, we like our sports - and even though they have a 'sports bar', it closes at 5. Overall, it's a nice resort but really misses the mark. Read less

We stayed at the pineapple beach club at the end of October/beginning of November for 10 days just after the resort had reopened. The resort was very clean and the majority of the staff were also friendly. However with all hotels/ resorts there are many pros and cons which contributed to the score we gave. The resort: - As previously mentioned the resort itself was very clean and you would often see members of staff cleaning the public toilets or around the resort. - The resort itself is very spacious, however it is specified that it is not very accessible for people with mobility issues and this is very true as there is a lot of stairs and steep hills around the resort so be aware of this when booking if you have issues with mobility. - There are three pools and we spent most of our time at the main pool but had visited the other pools. The turtle pool is the designated quiet pool and there is an infinity pool by the beach with the amazing view of the beach and the sound of the waves. We felt that when sitting around the main pool there needed to be some sort of atmosphere such as music. When aqua aerobics was on music would be on sometimes and would be taken away after it had finished or at times there was no music on even with aqua aerobics. - The WIFI at the resort is very intermittent and it would often take a long time to load things or the WIFI would drop out all together for long periods of time. This seems petty but as one member of our party was a university student trying to access their work it made it hard at times. - The beach is very beautiful and is very nice to walk down to the end where there are some beach vendors. There is security on the beach for the resort but there are still people offering trips or souvenirs. - Make sure to bring mosquito repellent as the resort has a lot, obviously this is not a resort issue but we had one member of the party who wore a strong mosquito repellent but ended up with 40+ bites by the end of the holiday. We did request for the rooms to be sprayed but was unsure if this happened due to being bit several times. - There was often entertainment on throughout the day around the bar lounge ranging from bingo to quizzes to tie dye. We took part in the bingo and quizzes which was a lot of fun. One small moan is that the sports quiz was mostly American sports questions which made it hard for us brits! The rooms: - Some rooms have recently undergone refurbishments and some are still undergoing refurbishments such as the rooms around the main pool. However some rooms are very outdated and can do with work being done to them. We stayed in block 7 and the rooms here needed work, in one room the towel holder fell off the wall, the toilet roll holder was falling off the wall and in general the rooms looked very old and outdated. In one room the shower stopped working but this was rectified very quickly. - In the rooms they would often take away towels even if they were clean and not used and they were not replaced. We found this very confusing as we have stayed in many hotels and this has never happened. We would often request for towels multiple times and it would take at least 5 attempts to get towels delivered. - The bedding in the rooms were not also changed as often as claimed. For our party we found that bedding was changed on day 9 out of 10 as our beds had markings on the duvets or sheets which made it obvious it had not been changed. This also confused us as well as you pay for a cleaning fee for housekeeping when its every other day but seemed that you were not getting what you paid for. Food: - The snack bar around the pools were good and the food was always very hot. There is plenty of options but we wished that the pizzas would be done throughout the day and not just at night. - The buffet was okay, sometimes it would take a long time to be sat down and be given our drinks even when the resort was not busy. The food was always covered up which was nice. - The grill was a hit or miss experience, we ate there once and the food took a long time to come out and when it did it was cold and overcooked. However other members of our party ate at the grill again a few days after and had a completely different experience the food was piping hot and had a completely different presentation. - We all ate at the orchid twice, the first time was due to the Italian being shut and moved here free of charge and the second time was for an apology for something that happened during the trip. During the first trip the service was excellent however food was only lukewarm during the second visit the food was excellent very hot and service was very good and attentive. - The outhouse at the top of the resort does great barbecue food and you can get a golf cart up to the top and look at the stunning views. - If you are a vegetarian/vegan you may struggle with this as one member of our party was a vegetarian and often found that in the specialty restaurants there was not vegetarian options. Extras: - A shout out to Yolanda, Egbert and Jamal as we had a dinner on the beach go wrong. Yolanda provided excellent service throughout and Egbert and Jamal were able to make a night that was supposed to be special and was going wrong brilliant with their sense of humour around the situation. When some members of our party got engaged on a different night Jamal went and got a bottle of champagne for the happy couple straight away so they could celebrate. - We did the pink panther tour which we had done nearly 8 years ago as we wanted to see how the island had changed. The tour had changed drastically and was not as good as the first time as it felt like a big advertisement for elite island resorts instead of showing off Antigua and having fun the whole time as we did the first time. Overall the holiday was an enjoyable time to celebrate a 60th birthday, an engagement and just to have time away from the usual busy hustle and bustle of everyday life. If the hotel got the small things right such as the rooms, atmosphere and food it can easily be a 5 star hotel, it was the small things that disappointed us. Read less

We visited this hotel for 10 days for my mums birthday a week after reopening. Overall, it wasn’t a bad experience but it definitely wasn’t the best place we have visited and felt this hotel really was not ready to be taking on more and more guests as time went on. The views are lovely from this hotel. Buffet is by the beach so you are guaranteed a great view. The best place to eat is by far the outhouse at the top of the hotel. Staff there were very attentive and the food was delicious. If you are vegan or vegetarian, as I am, you’ll find the food choices in the restaurants to be limited. Myself and my partner had to ensure any restaurants booked would have a vegetarian choice before we booked as the food options frequently changed and would find dishes available were mostly fish or meat. The buffet was a disappointment. We all loved that food remained covered or had to be served for you. However, overall service is very slow and we would often be sat waiting quite a while just for a glass of water. The main drinks bar was also very quick and attentive. Myself and my partner were often satisfied by the variety of drinks available. A shout out to Ashley by the bar too for this very reason as well as the fact she looked after us after suffering bad sun burns. Room service seemed poor with towels either just hung up dirty our entire stay or simply taken away and not replaced with clean towels. Bedding was also changed day 9 of 10 meaning we were sleeping in dirty sheets most nights. Any cups or plates in our rooms used were just taken outside our room and left for days without being touched or moved. Having said all this, management can not be faulted. We had a few issues with our stay that needed to be addressed and found them to listen and take action quickly. My last point is quite picky. However, we felt during our stay that the hotel needed to be a lot more lively. Evening entertainment was poor and repetitive after 7 days. There was no music around the main pool to enjoy other than when the aquagym was taking place. Music would then be taken away and we would be left with the sound of construction work. Since there is a dedicated quiet pool and also an infinity pool with the sound of the waves from the beach nearby, we found it did not make sense for the main pool to be so quiet. Overall, Pineapple Beach Club really isn’t a bad place to stay but some improvements here and there would really make this part of an enjoyable holiday. Read less

Pineapple Beach Club is the most special of hotels - it has everything you would want in a holiday. A fantastic beach, great facilities, fun activities and wonderful staff. As many have said before, the staff really make the trip go from special to extra special. A particular shout out to Ann-Marie, Jo-Ann and Mario - they all made our trip one to remember for a long time. Our group our life long returnees (as are many others!). Read less

Hello Pineapple Beach Club. Finally have a moment to drop a line on our stay at the Resort from June 1 to June 10 of this year. It was fabulous, the hotel &amenities were very good, the food was very good with many choices to pick from. As for the Staff, they are beyond excellent. The following people should be commended for their above excellent courtesy & service . They are Ronnett, I cant say enough about Ronnett her kindness & friendship are beyond any words that we can express, Supervisor Nicole & Ishena extremely kind at breakfast, Jo-Ann who makes fantastic Omelets, Annetta kept my caffine going in the evening, Supervisor Monetta very accommodating & helpful. Kevonte keep the food flowing & hot. Tricia very courtesy & entertaining. Anderson a super nice young fellow who is always there to help. Lastly, Denie he is the beach ambassador super nice young fellow. because of these fine people, they are the reason that my wife and friends will be back staying at the Pineapple Beach Club. They are the true backbone of your Resort. I do hope that they all return after your renovations are complete. Please do not hesitate to contact me if needed. Read less