Beautiful Island, Disappointing Resort Experience
May 26, 2026 Fearless22636873360 Forest Hills, New York
I rarely leave negative reviews, but unfortunately my stay at the Royalton Grenada was deeply disappointing from the very beginning.
Immediately upon check-in, I discovered that I could not get reservations at the restaurants I actually wanted to dine at. What made matters worse was that almost all of the restaurants were closed on Monday and…
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I rarely leave negative reviews, but unfortunately my stay at the Royalton Grenada was deeply disappointing from the very beginning.
Immediately upon check-in, I discovered that I could not get reservations at the restaurants I actually wanted to dine at. What made matters worse was that almost all of the restaurants were closed on Monday and Tuesday — something that was never clearly communicated beforehand. For a resort at this price point, that was extremely frustrating.
We eventually managed to get a reservation at the Indian restaurant, only to find that many menu items were unavailable. Even basic bar ingredients seemed constantly out of stock — I ordered a mojito and was told there were no mint leaves.
While some staff members were genuinely kind and helpful, several others made us feel like an inconvenience rather than welcomed guests. One particularly disappointing interaction was with Aaliyah at the Dips Pool Bar. I asked for spiced rum and was told I was “not entitled” to it because it was considered a top-shelf item. As a Marriott Platinum member, I found the interaction confusing and unnecessarily dismissive. I then asked for Spice Nectar drink instead, and her attitude made it seem like I was bothering her simply by ordering a drink. She told me to go to the lobby instead.
Another frustrating experience happened at the Chill Pool Bar. We arrived approximately 30 minutes before closing, yet the two employees working there acted as though they did not want to serve us at all. It genuinely felt like we were begging for service, and afterward their behavior and gossiping made the experience even more uncomfortable.
Another disappointment was at Nibbles Bar. We arrived about 20 minutes before closing and were told the only food available was French fries. Again, for the amount of money spent at this resort, this level of service and lack of preparation was unacceptable.
Grenada itself is absolutely beautiful, but sadly this resort did not deliver the level of hospitality, service, or experience that was advertised. There were simply too many moments where guests felt like an inconvenience rather than valued customers.
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