Sandals Royal Barbados

Barbados, Caribbean

Star rating

The hotel

You know you’re staying in the height of luxury when your drop-dead gorgeous suite has an al fresco ‘Tranquillity Soaking Tub™’ for two. That’s what every couple will get at the sparkling Sandals Royal Barbados. The latest in luxe in St Lawrence Gap, the resort features an incredible infinity pool, a huge Red Lane® Spa, and sumptuous suites. You’ll also get Sandals’ signature Luxury Included® indulgences. From dining, to drinking, to activities, it’s all laid out and completely complimentary. And, as if the six bars and nine dining venues aren’t enough, you’ll even get to pop into nearby Sandals Barbados if you fancy a change of scene, with its temptations including 11 more restaurants. For guests in select top category suites, Sandals Royal Barbados has also introduced the additional pampering of chauffeured Rolls-Royce or Mercedes Benz airport transfers for selected suites, allowing you to arrive in style!

Amenities

  • Honeymoon
  • Wedding
  • Bar
  • Fitness Centre/Gym
  • Internet Access
  • Laundry Service
  • Restaurant
  • Room Service
  • Safety Deposit Box
  • Spa
  • Swimming Pool
  • Beachfront location

Where is it

On the vibrant south coast, set on beautiful Maxwell Beach and within walking distance of St Lawrence Gap. Transfer time from airport: 15 minutes.

Hotel information

338 suites. All with air-conditioning, private balcony or patio with a Tranquility Soaking Tub for two, HD LED Smart TV, complimentary WiFi access, telephone, coffee maker, iPod docking stations, safe, hairdryer and iron and ironing board, and fully stocked mini-bar with premium spirits, beer, wine and soft drinks,. All suites have 1 king-size bed and sleep maximum 2 adults.

South Seas Club Level Junior Palm Suites with Outdoor Tranquility Soaking Tub are located on the ground and 1st levels of the Poinciana and Hibiscus buildings and feature walk-in closet, bathroom with walk-in rain shower and private patio or balcony with a chaise lounge, bistro set, privacy curtains and Tranquility Soaking Tub for two. These suites include Club Sandals service.

All Inclusive of: Sandals resorts are Luxury Included®; from luxury accommodation, 5-Star Global Gourmet™, unlimited premium-brand drinks, transfers, tips and taxes, to a huge range of sports facilities and entertainment — it’s all included!

South Seas Crystal Lagoon Club Level Junior Palm Suite with Balcony Tranquility Soaking Tub are located on the second floor with views of the Crystal Lagoon pool and gardens, and feature a sitting area, large walk-in closet, bathroom with walk-in rain shower and balcony with a chaise lounge, bistro set, privacy curtains and Tranquility Soaking Tub for two. These suites include Club Sandals service.

South Seas Walkout Crystal Lagoon Club Level Junior Palm Suite with Patio Tranquility Soaking Tub are located on the ground floor with direct pool access from the private patio, featuring a spa-style bathroom with walk-in shower, a walk-in closet and private patio with chaise lounges, privacy curtains and Tranquility Soaking Tub for two. These suites include Club Sandals service.

South Seas Crystal Lagoon Club Level Barbados Suite with Balcony Tranquility Soaking Tub are located on the second floors with views of the pool, and feature living area, spa-style bathroom with walk-in shower, and balcony with privacy curtains and Tranquility Soaking Tub for two. These suites include Club Sandals service.

South Seas Hideaway Crystal Lagoon Club Level Suite with Balcony Tranquility Soaking Tub are on the second through sixth floors with peaceful garden views. This suite features a king-size Sandals Tranquility Blissful Bed, aromatherapy systems, and private patio with soaking tub. These suites include Club Sandals service.

Royal Seaside Oceanview Crystal Lagoon Club Level Barbados Suite with Balcony Tranquility Soaking Tub are located on the second through fourth floors with ocean views. There is a master bedroom and adjoining living room, spa-style bathroom with walk-in shower, and private balcony with privacy curtains and Tranquility Soaking Tub for two. These suites include Club Sandals service.

Royal Seaside Penthouse Oceanview Crystal Lagoon Club Level Barbados Suite with Balcony Tranquility Soaking Tub are luxurious penthouse suites situated on the top floor, offering views of the ocean. The rooms feature a living room, spa-style bathroom with walk-in shower, and balcony with privacy curtains and Tranquility Soaking Tub for two. These suites include Club Sandals service.

South Seas Swim-Up Club Level Ultra Suite with Patio Tranquility Soaking Tub are located on the ground floors and feature direct, zero-entry access to the Crystal Lagoon pool. The rooms feature sitting area, spa-style bathroom with walk-in shower, and patio with privacy curtains and Tranquility Soaking Tub for two. These suites include Club Sandals service.

Royal Seaside Swim-Up Club Level Ultra Suite with Patio Tranquility Soaking Tub are located on the ground floors and feature direct, zero-entry access to the Crystal Lagoon pool. The rooms feature sitting area, spa-style bathroom with walk-in shower, and patio with privacy curtains and Tranquility Soaking Tub for two. These suites include Club Sandals service.

South Seas Hideaway Crystal Lagoon Swim-up Butler Suite with Patio Tranquility Soaking Tub are on the ground floor and feature a king-size Sandals Tranquility Blissful Bed, aromatherapy systems, private patio with garden views and private soaking tub, plus zero-entry access into the swim-up pool. These suites include Sandals Butler Service.

South Seas Hideaway Crystal Lagoon Oversized Butler Suite with Balcony Tranquility Soaking Tub are on the second through fifth floors, and have a separate living room and bedroom. With a king-size Sandals Tranquility Blissful Bed, aromatherapy systems, 2 HDTVs, spa-style bathroom with freestanding soaking tub, and private balcony with soaking tub and garden views. These suites include Sandals Butler Service.

Royal Seaside Crystal Lagoon One Bedroom Butler Suite with Balcony Tranquility Soaking Tub are set on the second and third floors of the Sand Dollar building. The master bedroom offers a king-size bed, HD smart TV, and a fully stocked bar. A separate living room has a comfy seating area and a second HD smart TV. Guests enjoy personal butler service, 24-hour in-room dining, and VIP check-in.

Royal Seaside Crystal Lagoon Penthouse One-Bedroom Oceanview Butler Suite with Balcony Tranquility Soaking Tub areset on the fifth floor above a shimmering Crystal Lagoon pool, and boast unmatched views of the sea. The rooms feature separate living area, spa-style bathroom with walk-in shower, and patio with privacy curtains and Tranquility Soaking Tub for two. These suites include Sandals Butler Service.

Millionaire Butler Oceanview One-Bedroom Suite with Balcony Tranquility Soaking Tub are located on the second floor and feature a large private patio complete with privacy curtains and Tranquility Soaking Tub for two, separate living room, and bathroom with walk-in shower and freestanding bath tub. These suites include Sandals Butler Service.

Royal Seaside Crystal Lagoon Swim-Up One-Bedroom Butler Suite with Patio Tranquility Soaking Tub are located on the ground floor and feature direct access to the Crystal Lagoon pool. The rooms feature separate living area, spa-style bathroom with walk-in shower, and patio complete with privacy curtains and Tranquility Soaking Tub for two. These suites include Sandals Butler Service.

South Seas Hideaway Crystal Lagoon Swim-up Oversized Butler Suite with Patio Tranquility Soaking Tub are on the ground floor and have a separate living room and bedroom. Featuring a king-size Sandals Tranquility Blissful Bed, aromatherapy systems, spa-style bathroom with freestanding soaking tub, and private patio with soaking tub and zero-entry access to the swim-up pool. These suites include Sandals Butler Service.

Millionaire Crystal Lagoon Swim-up Butler One Bedroom Suite with Patio Tranquility Soaking Tub are located on the ground floor and feature direct access to the Crystal Lagoon pool. The rooms feature bathroom with walk-in shower and freestanding bath tub, separate living area, and expansive patio complete with privacy curtains and Tranquility Soaking Tub for two. These suites include Sandals Butler Service.

South Seas Royal Rondoval Butler Suite with Private Pool Sanctuary are private villas surrounded by lush foliage. They feature a soaring 20-foot conical ceiling, living and dining area, bathroom with large soaking tub carved out of solid stone, and a lavish zero-entry private pool with direct access from the bedroom. These suites include Sandals Butler Service.

Beachfront One-Bedroom Butler Suite with Balcony Tranquility Soaking Tub are located on the second floor with a separate living and dining area, butler pantry, bathroom with frosted-glass shower and freestanding bath tub, and an expansive balcony overlooking the beach with day bed, privacy curtains and Tranquility Soaking Tub for two. These suites include Sandals Butler Service.

Beachfront Prime Minister One Bedroom Butler Suite with Private Pool and Patio Tranquility Soaking Tub are located on the ground floor with direct access to a private plunge pool, whilst overlooking the beach and ocean. The rooms feature a separate living and dining area, butler pantry, bathroom with frosted-glass shower and freestanding bath tub, and an expansive patio with privacy curtains and Tranquility Soaking Tub for two. These suites include Sandals Butler Service.

Beachfront One Bedroom Skypool Butler Suite with Balcony Tranquility Soaking Tub are located on the third through fifth floors, and feature a private, cantilevered infinity-edge skypool overlooking the beach and ocean. The rooms feature a separate living and dining area, butler pantry, bathroom with frosted-glass shower and freestanding bath tub, and an expansive balcony with privacy curtains and Tranquility Soaking Tub for two. These suites include Sandals Butler Service.

Sandals Butler Elite Service:

Providing you with uncompromising attention of a personal butler trained to the highest standards. Beginning with lemongrass-scented hand towels, welcome cocktails and culinary treats upon arrival, a private resort orientation and a luggage unpacking service. You will then be supplied with a personal mobile phone to reach your Butler when needed. Your wish is their command! In addition, butler guests will also have and in-room stocked mini-bar with a selection of spirits, beer and wine as well as soft drinks, juices and water, and 24-hour room service.

In addition, the Millionaire Suite, Prime Minister Suite, Rondovals and Skypool Suites all have Rolls Royce or Mercedes Benz transfers (arrival and departure).

5-Star Global Gourmet™ at Sandals Resorts brings new sights, sounds and tastes to all guests at each meal — of course, all included! 9 dining options: Butch's Steak and Seafood (open for dinner), Neptune’s (Mediterranean seafood on the beachfront, open for lunch and dinner), The Greenhouse (modern farm-to-table food, open for breakfast and dinner), Heart & Sol (grab-and-go food, open for breakfast and lunch), Jerk Shack, La Parisienne (French cuisine, open for breakfast and dinner), American Tavern (American-style food, open for breakfast, lunch, and dinner), Chi (Asian fusion, open for dinner), and Sweet n’ Salty’s Gourmet Donuts & Coffee shop. 6 bars offering unlimited premium spirits. Exchange privileges at Sandals Barbados offering a further 11 restaurants and 8 bars.

Nightly live entertainment including a resident band and cabaret shows. Weekly Manager’s Cocktail Party.

4 swimming pools and 4 whirlpools including a seaside glass infinity pool and Sandals’ first-ever rooftop infinity pool. Fitness centre and Yoga pavilion. Red Lane® Spa* with full range of treatments. Scuba-diving* (free for certified divers, fee applies to others). Non-motorised water sports including paddle boarding, Hobie Cat sailing, boogie boarding, snorkelling, and kayaking. Glass bottom boat trips. Volleyball, basketball, Bocce ball, cricket, pool and table tennis. Board games. Day and night tennis. Entertainment pavilion featuring a 4-lane bowling alley 'Lovers Lanes', living room and games room.

Laundry/dry-cleaning service*. Complimentary WiFi access in all room categories and public areas. The Beach House Resort Shop* and SnapShots Photo shop*. The resort has a 6,000 sq. ft. wedding and conference facility equipped with state-of-the-art technology. The Millionaire Suite, Prime Minister Suite, Rondovals and Skypool Suites all have Rolls Royce transfers (arrival and departure). Room service. 

* Denotes local charge.

Two people in love over 18 years only.

Dress code: evening dress code for gentlemen states that smart trousers or jeans, long or short sleeve dress shirts (with or without collar) and dress shoes or sandals must be worn. Shorts, t-shirts, trainers, flip-flops, hats and caps are not permitted in the evening.

Please note: please ensure you have adequate insurance to take part in adventurous activities.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (2340)
  • Very good (611)
  • Average (491)
  • Poor (340)
  • Terrible (277)
Image of the Tripadvisor rating Great Honeymoon, would recommend but a couple of odd niggles...

Dec 7, 2025 EmilyJHall97

I visited Sandals Royal Barbados with my husband for our honeymoon, the last two weeks of November. When we arrived at the airport, we were easily able to find the sandals desk for transport, we had to wait quite a while for the coach to turn up and our cases were left behind at the airport to be brought on the next coach, although slightly… Read more
I visited Sandals Royal Barbados with my husband for our honeymoon, the last two weeks of November. When we arrived at the airport, we were easily able to find the sandals desk for transport, we had to wait quite a while for the coach to turn up and our cases were left behind at the airport to be brought on the next coach, although slightly worried our cases did turn up safe and sound. The transfer from the airport was about 15-20 minutes and we had a lovely commentary about the island from our driver. When we arrived, we were directed to the Club Lounge with a hot towel and shortly followed by a mimosa. We were given a small orientation about the resort and taken to our rooms, it was absolutely pouring it down, but we were supplied with umbrellas to get to our room somewhat dry! The room we had was a South Seas Crystal Lagoon Club Level Suite with balcony and Tranquillity Soaking Tub. The room was stunning. It was large with a king size bed, sofa, large bathroom with shower and the balcony was a great size. The bathtub on the balcony was huge, and we each used it on several occasions, there are curtains you can pull for privacy. The minibar was stocked daily with coke, diet coke, sprite, fruit juice, white and red wine and champagne. There were also basic spirits too which were fine. On the days we had our do not disturb sign on we got a call about 5:30pm everyday asking if we needed anything for our fridge, which was a nice touch. Housekeeping did a good job and realised that we didn’t want our room doing everyday so put in extra towels for us, the housekeeper when I ran into her was also very lovely. We spent every day by the pool near the Sports Bar, this pool often had a bit of music but was never too rowdy and the bartenders Oshin, Deshane and Hidie were our favourites here. Deshane and Oshin made my husband random drinks they would just put together and he always loved them! The mudslide was my favourite cocktail and a must try! I always got a sun lounger here with a parasol if I was down for 7am, I never really struggled but it would’ve been more difficult if I left it any later, they did fill up quickly. It was frustrating when we were sat next to butler reserved sun loungers all day and no one turned up, but I do believe the resort has put a policy in place to stop this now. We found all the food to be lovely here, and often found something we likes, since we were here for so long, we tried most of the restaurants. Breakfast For breakfast we mostly went to the American Tavern. We usually went for about 8ish and never had to wait for a table, food was always hot and there was a chef doing omelettes, fried eggs and poached eggs too. We also tried the French restaurant once, we had to wait a while to be seated and our food took a long time to arrive after ordering, there were also small birds everywhere often landing on glassware or silverware, it was also essentially a bit conservatory with no air con so it was incredibly hot too so that’s why we only did this once. We also did room service once for breakfast. The menu wasn’t that extensive, but it was okay, the food took about 45 minutes to arrive after ordering but it did come hot and they called us when it was being sent up so we knew it was on the way. Lunch There were lots of great lunch options to choose from. Neptunes - Nice but sometimes a bit of a wait, but staff were nice and the food was delicious and not too long waiting for food every time we came. The Mariner/Dinos – This was on Barbados side, and we really like the mariner, the food was delicious and extras/changes to food was no issue at all, it’s just a bit confusing about how to order. We did the Mariner on a few occasions. Dinos pizza was underwhelming though, the pizzas were small and they tasted really flour-y. Spices Buffet – We only did this once, it was okay if you just wanted a little bit, much of the food was on the colder side and not that much selection even though it was a buffet. Butches Hot Dogs – This was near American Tavern/Chi restaurant and was great If you just wanted a small lunch, we had these most days and we wanted something small as we’d often have a big breakfast. Jerk Shack – This again was okay. We sat down the first time we went, and it took ages for our food to arrive, I think they forgot about us, but they food was nice, especially the chicken. We took it away the second time to eat by the pool and it was much faster! Dinner American Tavern – This was a themed buffet; we only did this once on our first night was we were well fed on our flight and only wanted something small. It was underwhelming but we didn’t feel the need to go again Neptunes – This was nice, but we waited 40 minutes to be seated, but the restaurant was short staffed, so this was okay. The meatballs to start was nice and I can recommend the crispy chicken main too. Chi – The only a la carte restaurant we didn’t enjoy. The menu was confusing and the plates were small and not a lot of choice really. I wouldn’t recommend this restaurant at all. Bombay – Our favourite. We went twice and saved it for the final night at the resort, the lamb chops, butter chicken and butter naans were beautiful and we just enjoyed the whole experience. Butches (Royal side) – another favourite. My steak was probably one of the best I have ever had, and we both really enjoyed the food, I can highly recommend the truffle fries as a side! The only let down here is that our server was a little rude and not very attentive, she forgot to give us a second set of cutlery for our mains. The Deputy Manager Darren on the other hand who was the host that night was wonderful, and remembered us when he worked at other restaurants, the guy was probably a standout staff member for us. Butches (Barbados Side) – This was nice, and the steaks again were lovely. My starter of mushroom soup was underwhelming but my husband really loved the crab cake starter. The Oreo cheesecake and the carrot cake were probably the best desserts we had for our visit. Soy – As someone who went into this restaurant not liking sushi and coming out with a full belly I was very surprised. I enjoyed this restaurant so much we did it twice. The crispy chicken and the spring roll starters are not to be missed, and for main you can order as many rolls as you wish. My husband ordered lots of different sushi as he loves it and I (as a non-sushi fan) had the Crispy Philly Rolls. Would absolutely recommend this. Danelle was a standout waitress for us here! Kimonos – The food here was good, and it was nice to get a variety (veg, steak, seafood etc.) but the real reason to go to this restaurant is the experience. Chris our Teppanyaki chef was funny, charismatic and out on an excellent host and made the experience very enjoyable. If you’ve never done a proper Teppanyaki experience before I would absolutely book into this restaurant. Merry Monkey – This “English pub” was okay, we had a meal here as we could get in within half an hour. The poutine husband had was nice and he enjoyed it, the mozzarella sticks were mid. My steak and fries were cooked nicely but my husbands “pie” was meat with a small triangle of puff pastry on the top. Portofino’s – Another one we liked and did this twice. We both had the meatball starter which was our favourite. Out of the dishes we had my husband’s favourite was the veal and I really enjoyed the mushroom linguine. Other stuff - We drank at the sports bar many times and it had a good variety of sport on from football to American football to F1. It was always quite busy but never had to wait too long for a drink. We also used the pool table a lot here! - The sky bar was nice but often got busy, especially with over noisy Americans. It’s best to come here for an early drink ad watch the sunset and then going off to dinner - The Wi-Fi was great and very rarely dropped. We managed to stream two football games on our iPad with 0 issues! - There’s a great offering of alcohol here including many well-known liquor brands, however it was disappointing that there was no Rose wine at all as part of the all-inclusive. - We booked a tour through the resort to Harrison’s Cave (100% recommend by the way) but we were delayed over 20 minutes because 2 people decided coffee and doughnuts were more important than being on time. They should’ve given them 10 minutes and then left without them. It meant we had less time at the attraction and there wasn’t a lot to begin with. - Do the included snorkel trip and book is as soon as you arrive. Sandals staff were great and Carlise Bay was beautiful, we even saw a turtle which made our holiday and our guide made sure to point him out so everyone could see. - Be polite to the staff. Yes, they’re doing their job but a please and thank you costs absolutely nothing. I was shocked at how many people didn’t say use common politeness when ordering drinks or food. Read less
Image of the Tripadvisor rating Beautiful Barbados!

Dec 6, 2025 Robin A

My husband and I joined friends for a 6 night trip to Sandals Royal Barbados to celebrate her 60th birthday and my husband’s retirement! What a fabulous trip! The weather was amazing. The resort was all inclusive and we opted for the butler service! Jabari, Moesha, and Stephen were our top notch butlers! Very attentive and helpful! I highly… Read more
My husband and I joined friends for a 6 night trip to Sandals Royal Barbados to celebrate her 60th birthday and my husband’s retirement! What a fabulous trip! The weather was amazing. The resort was all inclusive and we opted for the butler service! Jabari, Moesha, and Stephen were our top notch butlers! Very attentive and helpful! I highly recommend going for the Butler service! We enjoyed ourselves immensely! The Bajan people are so incredibly friendly! Read less
Image of the Tripadvisor rating Major Decline – We Won’t Be Returning to Sandals Royal Barbados

Dec 5, 2025 Roving463131

After five Butler-level stays at Sandals Royal Barbados, this most recent trip was by far the most disappointing—and enough to make us cancel the reservation we already had booked for next year. The Butler experience has been stripped down to the point where it no longer feels premium. Butlers are no longer allowed to reserve chairs for guests or… Read more
After five Butler-level stays at Sandals Royal Barbados, this most recent trip was by far the most disappointing—and enough to make us cancel the reservation we already had booked for next year. The Butler experience has been stripped down to the point where it no longer feels premium. Butlers are no longer allowed to reserve chairs for guests or make changes to dinner reservations, which were core benefits that justified the higher cost. Instead of enhancing the elevated tier, the resort appears more focused on making things “equal” for non-butler guests, even if it means downgrading the service loyal guests are paying extra for. The restaurants have also declined. Menus have been changed across multiple venues, and The Jerk Shack—once a true highlight—now serves jerk chicken so watered down it tastes like bland BBQ. There’s nothing authentic or memorable about it anymore. We brought all these concerns to the General Manager, Bruno. While he listened, I left the conversation feeling far from hopeful. His responses felt more like excuses and justifications based on online complaints than any real intention to fix the issues. It didn’t give me a shred of confidence that anything would change. To make matters worse, the entire resort was extremely quiet—borderline boring. The lack of entertainment and energy made it feel more like a retirement community than a Caribbean vacation. After five visits and years of loyalty, this trip made it clear that Sandals Royal Barbados has lost the charm, exclusivity, and service that once made it worth returning to. With the decline in food quality, the restrictions on butler service, and the absence of atmosphere, we sadly won’t be coming back. Read less
Image of the Tripadvisor rating Not the experience we’ve come to love or expect

Dec 5, 2025 DarTanya G

After visiting Sandals Royal Barbados, every year (to celebrate our anniversary) for the last 5 years, we’ve always looked forward to returning because of the exceptional butler service and the lively, welcoming atmosphere. Unfortunately, after our December 2025 trip, we’ve made the difficult decision to change our future reservations from… Read more
After visiting Sandals Royal Barbados, every year (to celebrate our anniversary) for the last 5 years, we’ve always looked forward to returning because of the exceptional butler service and the lively, welcoming atmosphere. Unfortunately, after our December 2025 trip, we’ve made the difficult decision to change our future reservations from Barbados to Grenada (after other guests suggesting and praising this location) There have been far too many negative changes. It feels as though management has devalued the butler service and restricted what the butlers can and cannot do. When guests pay for butler-level service, there should be clear perks, priority, and elevated benefits—not limitations. For example, butlers should absolutely be able to reserve chairs at the pool and ensure priority with restaurant reservations. That is part of the premium experience we paid for and previously enjoyed. On vacation, we should not have to wake up at the crack of dawn to fight for a pool chair, especially because someone who chose not to pay for a premium service complained about the very benefits that premium guests did pay for. It’s simple: if you pay for an upgraded experience, you should receive upgraded amenities—just like how someone flying first class receives services an economy passenger wouldn’t expect. We want to emphasize that this is not a reflection on the butlers themselves. We’ve had amazing butlers every visit—including Jabari, Shae, Shontelle, Shamara, Rasheid, Moesha, Stephen, Benita, Donald and Romero —and we truly appreciate their hard work, professionalism, and dedication. But with the new policies restricting what they’re allowed to provide, even their best efforts aren’t enough to make the stay feel the way it used to. As the saying goes, “If it ain’t broke, don’t fix it.” It wasn’t broken before, but now it is. What was once a fun, lively, vacation atmosphere now feels more like a RETIREMENT RESORT, and that’s simply not the experience we’ve come to love or expect. Read less
Image of the Tripadvisor rating Beautiful Resort with problems managing arrival and departure.

Dec 5, 2025 Rick S

Overall we had a pleasant time at Sandals Royal Barbados. We paid for private transfer and butler service on an ocean view room. The transfer went very well and the drivers were great. Upon arrival to Sandals there was a lot of waiting (45 minutes+) for our butler to take us to our room. We found out the butler was never informed we were… Read more
Overall we had a pleasant time at Sandals Royal Barbados. We paid for private transfer and butler service on an ocean view room. The transfer went very well and the drivers were great. Upon arrival to Sandals there was a lot of waiting (45 minutes+) for our butler to take us to our room. We found out the butler was never informed we were there, so the initial reception was rather unpleasant. The butler made things as pleasant as possible from that point forward, until the phone system stopped working five days into the vacation. Then it was difficult to get the butler service we received the first four days. Without the phones, departing was even worse than the reception. Nobody picked up our bags for hours, which made the departure process cumbersome. The bag pickup was the Sandals process (same thing happened in St. Lucia) , so bringing our bags to or from the rooms was not an option. Now, all that said, the resort was beautiful and very accommodating. The pools and restaurants were all very nice. Our room was outstanding and absolutely lovely. Overall, we had a very nice vacation! Read less